SHENIQUA LOPEZ

sheniqualopez95@gmail.com 1-868-368-0107

Continuous Learning | Adaptable & Agile | Inventory Control | Positive Customer /

Client Engagement | Growth Mindset | Analytical Skills | Multitask

PROFESSIONAL SUMMARY
Organized and technically inclined individual specialized in accepting, transmitting and storing
sensitive customer and company data. Time management as well as applicable skills in various
environments. Seeking entry-level opportunities to expand skills while facilitating company
growth. I am a conserved also diligent individual. I can be counted on to use my integrity,
regularity, punctuality together with utmost independence in everything I do. My past
experiences have made me efficient in excellent problem solving, executing advanced focus to
resolve business, customer along with vendor issues rapidly, including smoothly. Proven to work
well alone or with the team, being an enhanced cross-functional collaborator. Consistently
interested in learning as well as applying new skills learned effectively for enhanced
productivity.

SKILLS
✔ Complex Problem ✔ Proofreading ✔ Data Transcription
Solving

✔ Advanced Computer ✔ Administrative ✔ Conflict Resolution

Literacy Support

✔ Results Driven ✔ Agile Leadership ✔ Multitasking

Abilities

✔ Critical Thinking ✔ Team Collaboration ✔ Adaptability &

Flexibility

✔ Empathetic & ✔ Languages; Hangeul ✔ Customer Success

Communicaton Style [A2]. Espanol [A2]. Championship
Thai [A2].

CAREER HIGHLIGHTS
● MINISTRY OF AGRICULTURE, LAND & FISHERIES

National Reforestation and Watershed Rehabilitation Programme

*Customer and Client relations. Inventory control.

*Meticulously executed various cultivation stages for different trees, shrubs and plants to
maximize growth by 15%.

*Developed plants and flowers at customers’ requests.

*Managed employee training for 20% of new hires over a period of 5 years, offering continuous
guidance while providing constructive feedback.

● ASSISTANT STORE MANAGER

Women Aloud Boutique

*Store merchandising, point of sale knowledge, database administration and Invoice processing.

*Promoted and built strong relationships with local community organizations in the surrounding
area.

*Contributed to organizational initiative to achieve 30% of sales, budget and other targeted
goals.

*Supervised and trained employees in processing credit, debit, and cash payments to streamline
sales.

*Maintained retail store presentation by overseeing merchandise replenishment, customer

courtesy and inquiry response.

● DATA ANALYSIS

B&R Insurance Partners, LLC

* The Data Analyst position at B&R Insurance Partners, LLC, from April 2014 to November
2016, involved the production of comprehensive monthly reports utilizing advanced Excel
functions, enhancing the clarity and accessibility of business insights.

*This role emphasized the use of data visualization tools to effectively communicate findings,
while also creating various Excel documents to streamline the extraction of metrics data for
stakeholder presentations, ultimately improving resource allocation decisions.

*The analyst played a crucial role in enhancing decision-making processes through precise data
analysis and visualization techniques, collaborating with cross-functional teams to ensure data
integrity and accuracy, and working closely with IT to implement robust data security measures.
*Additionally, the position required providing technical support for analytics and reporting
issues, as well as engaging with stakeholders to identify business needs and relevant data
sources.

● GUEST SERVICE TEAM MEMBER

Flame Grill

*Inventory maintenance, Stocking and Replenishing.

*Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.

*Coached 50% of new team members in cash register operation, stock procedures and customer
service.

*Inspected items for damage and obtained replacements for customers.

*Promoted specific item options to drive 80% of sales to achieve add-on purchases.

● SHIFT LEADER

Subway

*Record keeping, Shipping and Receiving of products.

*Assisted customers to find specific products, answered questions and offered product advice.

*Implemented purchases. Located items and signing up for rewards programs.

*Supervised daily operations, product preparation and cleanliness.

*Worked closely with front-end staff to assist customers and maintain 100% satisfaction levels.

● SALES

J Chai Trading LTD

* Inventory control and Invoice Processing.

*Supported and organized store displays to enhance product visibility and expedite 100% of
product sales.

*Greeted customers upon entrance and handled all cash and credit transactions.

*Operated as well as trained new employees on cash registers, scanners. And computers to
itemized and total customer purchases.
*Assessed floor displays. To determine which merchandise required restocking.

*Maintained detailed knowledge of customer service initiatives to uphold high standards of

service quality.

*Peak performer with %110 customer service product sales.

EDUCATION
UNIVERSITY OF THE WEST INDIES

Bachelor Of Science in Information Technology

Completed 12/24 Credit in Level 1 Core.

Completed 18/30 Credit in Level 2 Core.

GPA 3.5

REFERENCE
TRAFFIC WARDEN SUPERVISOR Director of Client Engagement

Deanta Matthews. 1-868-373-3530 Beverly Thom. 1-646-593-1235