Philippine Retirement Authority

CITIZEN’S CHARTER
Procedure: REQUEST FOR RE-STAMPING

Duration of Activity: 1 to 2 days

Availability of Service: Mondays to Fridays (7:30 a.m. - 4:00 p.m.)

CLIENT RETIREE/ TRANSACTIONS/ TIME NEEDED PERSON

REQUIRED
STEP AUTHORIZED SERVICES/ TO COMPLETE IN FEES
DOCUMENTS
REPRESENTATIVE PROCEDURES PROCEDURE CHARGE
Proceed to Public Issues Queue Number and 5 mins Public Queue Number
Assistance Desk Retiree Request Form (RRF) Assistance and Retiree
1 Officer Request Form
(RRF)
Receives Queue Calls Retiree by his assigned 10 mins Servicing •Queue Number
Number, fills up RRF number and Staff/ Front •Retiree Request
and waits for his verifies/evaluates records * desk Form
number to be called. •Old and New
on
•ID validity/fee Passport
2 •Requisite Deposit (If lost passport,
•Investment Compliance/VF Affidavit or
•Police Clearance Police Report)
•Annual Fee *PRA ID
•Others

Computes assessment and 5 mins Servicing  BI Fee Order Payment

prepares Order Payment Slip Staff/ Front Php1,010.00 Slip (OPS)
3 (OPS) desk  PRA Service
Fee US$10.00
Receives Order Receives Cash and Issues 10 mins Cashier PRA Service Official Receipt
Payment Slip (OPS) Official Receipt (OR) Fee (OR)
4 and proceed to US$10.00
cashier for payment
Receives Official Receives Official Receipt (OR) 5 mins Servicing •Retiree Request
Receipt (OR) and and forwards to processor Staff/ Front Form (RRF)
5 submits to Servicing desk •Copy of OR
Staff/ Front desk
Prepares Endorsement Letter 30 mins Servicing Endorsement
(EL) to Bureau of Staff/ Front Letter (EL)
Immigration (BI) and desk
6
forwards to DC/DM for
signature

Reviews and initials on 30 mins Division Chief Endorsement

7 Endorsement Letter III- Servicing/ Letter (EL)
DM/OIC RRSD
 Signature/Approval of 3 hrs General Endorsement
endorsement letter Manager/ Letter (EL)
CEO/
8 Deputy
General
Manager
Receives approved 10 mins Servicing Approved
Endorsement Letter and Staff Endorsement
9
printing of Visa sticker Letter (EL)

Submits Endorsement Letter 4 hrs Liaison BI Fee Endorsement

and Passport with SRRVisa Officer Php1,010.00 Letter (EL)
sticker to Bureau of SRRVisa sticker
10
Immigration (BI) for
Implementation

Process approval of Bureau of

11 Re-stamping Request** Immigration

Receives Approved 4 hrs Liaison •Signed

Endorsement Letter and Visa Officer Endorsement
from BI Letter
12 •Passport with
new signed
SRRVisa sticker
Acknowledge receipt Releases Passport with new 5 mins Servicing Receiving copy
13 of passport with new SRRVisa sticker Staff
Visa sticker

*If compliance is necessary, a complete list of lacking requirements shall be issued to retiree/ authorized representative for submission.
**Approval of Re-stamping Request by the Bureau of Immigration is not included in the PRA process time.