Shivam Aggarwal Senior Manager- Technology
+91-8387897869 Linkedin shivam032020@gmail.com
SKILLS
• Python, MongoDB, Backend Development, DBMS, Flask, Rabbit MQ, Elasticsearch, Django, React, Go, Redis
EXPERIENCE
Senior Manager- Technology Nov 2023 - Present
ICICI Lombard
Currently overseeing the development and maintenance of a pan-India insurance policy sales solution for vehicle dealerships. This platform
helps over 2000 live dealers manage their leads, track progress, and convert leads into policy bookings. My role involves leading a team of
4 members and driving key improvements in system performance and architecture.
Tools and Technology Used: Python, Go, MYSQL DB, Redis, Flask, AWS, Git, Linux, Jmeter
Responsibilities:
Lead a team of 4 members, conducting code reviews, assigning tasks, and assisting in task understanding.
Work on business requirements, coding, documentation, deployments, and debugging production issues.
Achieved a 99.58% reduction in report generation time, optimizing processes with Pandas from 40 minutes to 10 seconds.
Enhanced overall system architecture by refactoring database connections in Go and Python services.
Software Engineer II Nov 2021 - Oct 2023
Haptik
Commerce chatbot
Implemented a robust and scalable commerce chatbot utilizing a microservices architecture. Leveraged Python, MongoDB, Elasticsearch,
and RabbitMQ to support various business requirements for diverse use cases. My contributions included building features to intelligently
curate the catalog based on customer queries and integrating real-time inventory updates through multiple client APIs.
Tools and Technology Used: Python, MongoDB, Elasticsearch, RabbitMQ, Django, Docker, Postman, AWS, Linux, Git
Responsibilities:
Developed a catalog-curating chatbot tailored to customer needs and integrated client APIs for real-time inventory updates.
Optimized memory footprint of consumers by 90% and decoupled features for a 90% decrease in app load time.
Containerized microservices with Docker for streamlined system design and deployment.
Implemented a centralized node to route requests, reducing time to value and memory footprint.
Utilized RabbitMQ for asynchronous processes, improving system throughput.
Backend Engineer Oct 2018 - May 2020
Exponentia Datalabs
Customer Facing Chatbot
Led development of Python-based framework for end-to-end customer-facing chatbot solution, utilizing MongoDB and RESTful APIs for
seamless integration.
Tools and Technology Used: Python, RESTful API, Flask, Postman, MongoDB, Git
Responsibilities:
Developed multilingual chatbot for enhanced customer accessibility and satisfaction.
Designed and implemented data-driven backend for personalized customer experiences.
Collaborated with cross-functional teams to resolve bugs and enhance functionality.
Backend Engineer Nov 2016 - Sep 2018
Cybage Software
Elsy Media Data ETL
Led development of robust data pipelines for Elsy Media project, utilizing Microsoft SQL Server and SSIS for efficient data transformation
and loading. Implemented T-SQL procedures for optimized data ingestion and managed database tasks for stability.
Tools and Technology Used: Microsoft SQL Server, Microsoft SSIS, AWS Athena, Git
Responsibilities:
Developed optimized SQL statements and T-SQL procedures for business intelligence.
Created SSIS packages for seamless ETL operations.
Configured AWS Athena tables for faster data retrieval and managed database tasks for stability.
EDUCATION
BIT Mesra 2016
BE/B.Tech/BS
