AI Specialist Exam 9:
1. Universal Containers plans to enhance the customer support team's productivity using AI.
Which specific use case necessitates the use of Prompt Builder?
A. Creating a draft of a support bulletin post for new product patches
B. Creating an Al-generated customer support agent performance score
C. Estimating support ticket volume based on historical data and seasonal trends
Answer: A
2. An AI Specialist at Universal Containers (UC) Is tasked with creating a new custom
prompt template to populate a field with generated output. UC enabled the Einstein
Trust Layer to ensure AI Audit data is
captured and monitored for adoption and possible enhancements.
Which prompt template type should the AI Specialist use and which consideration should they
review?
A. Flex, and that Dynamic Fields is enabled
B. Field Generation, and that Dynamic Fields is enabled
C. Field Generation, and that Dynamic Forms is enabled
Answer: B
Explanation:
1. When creating a custom prompt template to populate a field with generated output, the
most appropriate template type is Field Generation. This template is specifically designed for
generating field-specific outputs using generative AI.
Additionally, the AI Specialist must ensure that Dynamic Fields are enabled. Dynamic Fields allow
the system to use real-time data inputs from related records or fields when generating content,
ensuring that the AI output is contextually accurate and relevant. This is crucial when populating
specific fields with AI-generated content, as it ensures the data source remains dynamic and up-to-
date.
The Einstein Trust Layer will track and audit the interactions to ensure the organization can monitor
AI adoption and make necessary enhancements based on AI usage patterns.
For further reading, refer to Salesforce’s guidelines on Field Generation templates and the Einstein
Trust Layer.
