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Container Corporation of India Limited
(A Govt. of India Undertaking)
EOI NO: CON/HR/AGENCY EMPANELMENT/2024
Expression of Interest (EOI)
FOR
Empanelment of Agency for Providing Online Recruitment
Services
CONTAINER CORPORATION OF INDIA LTD. (CONCOR)
CONCOR Annexe, NSIC, MDBP Building, 3rd Floor,
Okhla Industrial Estate, New Delhi – 110020
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CONTAINER CORPORATION OF INDIA LTD
CORPORATE OFFICE/NEW DELHI
NOTICE INVITING EXPRESSION OF INTEREST
for
EMPANELMENT OF AGENCY FOR PROVIDING ONLINE RECRUITMENT SERVICES
Sealed Expression of Interest (EOI) is invited from reputed firms for empanelment for
providing online recruitment services for the Company, Complete document along with
detailed instructions, scope of work, terms & conditions can be viewed and downloaded from
our website www.concorindia.co.in and CPP portal.
CONCOR will not be responsible for any delay/difficulty/inaccessibility of downloading facility
for any reason whatsoever. In case of any discrepancies between the downloaded version and
the original version of document, the latter shall prevail.
The EOIs shall be opened in the presence of the responders or their authorized
representatives.
EOI No. CON/HR/AGENCY EMAPNELMENT/2024
Name of Work Empanelment of Agency for Providing Online
Recruitment Services
Date of EOI documents 05.09.2024
Date & Time for Submission of EOI 20.09.2024 upto 15:00 Hrs
Date of Opening of Sealed EOI 20.09.2024 at 15:30 Hrs
Address for Submission and Opening of EXECUTIVE DIRECTOR (H.R.)
EOI CONTAINER CORPORATION OF INDIA LTD.
(CONCOR)
CONCOR Annexe, NSIC, MDBP Building, 3rd Floor,
Okhla Industrial Estate, New Delhi – 110020
Ph. 011-41222500, 600, 700
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1. BACKGROUND:
Container Corporation of India Ltd (CONCOR), a Public Sector Undertaking (PSU) under the
Ministry of Railways, Government of India is the leading Container Train Operator in India.
The Company is undisputed market leader having the largest network of 66 ICDs/CFSs in
India (63 terminals and 3 strategic tie-ups). In addition to providing inland transport by rail
for containers, it has also expanded to cover management of Ports, air cargo complexes and
establishing cold chain. It has and will continue to play the role of promoting containerization
in India by virtue of its modern rail wagon fleet, customer friendly commercial practices and
extensively used Information Technology. The company developed multimodal logistics
support for India’s International and Domestic containerization and trade. Though rail is the
main stay of our transportation plan, road services are also provided to cater to the need of
door-to-door services, whether in the International or Domestic business.
The Company invites application from agencies, who are willing to be considered for
empanelment for providing online recruitment services. Interested agencies are requested to
forward their applications on or before 20/09/2024 by 15:00 hrs. to EXECUTIVE
DIRECTOR (H.R.), CONTAINER CORPORATION OF INDIA LTD. (CONCOR), CONCOR
Annexe, NSIC, MDBP Building, 3rd Floor, Okhla Industrial Estate, New Delhi –
110020, Ph. 011-41222500, 600, 700
With a view to streamline the process of selection of agencies for providing online recruitment
services, whose services are required by the company, CONCOR is desirous of empanelment
of qualified agencies.
2. SCOPE OF WORK:
The scope of work covers the complete handling of recruitment activity starting from preparation
of online application, receiving of the applications from the candidates through online mode, to
submission of final results of examination to CONCOR.
The brief details of the recruitment activities incorporated in the scope of work includes the
following:
(i) Preparation of online application format with related links and necessary instructions
for receiving the applications from candidates through online mode. CONCOR may
require the Recruitment service provider to develop online application format as per
eligibility criteria published in advertisement for each post in CONCOR server and
domain with necessary authorization as per the procedure prescribed by CONCOR. The
Recruitment service provider shall coordinate with CONCOR and/or CONCOR Banking
Service Provider for the activation of ‘Online Payment Gateway’ for the receipt of
application fees from the candidates.
(ii) Receiving of the applications from candidates through online mode with auto-short
listing. Generating ‘Registration Slips’ for these candidates (containing their unique
registration number) and sending automated e-mail/SMS to these candidates
containing their unique registration numbers. Uploading of ‘Registration Slips’ of
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candidates applying through online mode at the online link for download by the
candidates.
(iii) Processing and screening of applications regarding eligibility criteria as per the
advertisement specifications/as mutually decided for the respective post.
(iv) Prepare the list of eligible and not eligible candidates indicating reasons for
disqualifications and submit to CONCOR. The detailed instructions regarding the short-
listing criteria of the applications will be provided to Recruitment Service Provider by
CONCOR.
(v) The Admit Cards required to be uploaded for download by the eligible candidates shall
be prepared by the recruitment service provider. The recruitment service provider
shall submit the draft Admit Card format to CONCOR for its final approval before issue
to the eligible candidates.
(vi) Further, the recruitment service provider shall also upload the Admit Cards (in the
format duly approved by CONCOR) of eligible candidates applying through online mode
on the online link for download by these candidates at least 21 days before the date
of online examination. Recruitment Service provider shall also send an e-mail and SMS
intimation for uploading of Admit Cards on the online link to all candidates called for
examination.
(vii) The examination date and time shall be mutually decided by CONCOR and the
Recruitment service provider.
(viii) Recruitment Service Provider shall simultaneously design and develop Examination
Content/Question paper (bilingual) and ensure secure uploading of question paper at
its Data Center. Recruitment Service Provider shall ensure secure download of the
question paper at each examination center. The question papers with Maximum 150
Multiple choice Questions per Question paper for the post to be fully objective/Majorly
Objective with some / fully Subjective Questions, as decided by CONCOR and to be
prepared in multiple sets wherein the questions may be shuffled. The total marks
allotted as well as the break-up of the marks for the examination and the syllabus &
model question paper of the examination for each post will be provided by CONCOR.
CONCOR will provide the modalities of examination to be done online and/or offline
before commencement of each such process of Recruitment.
(ix) CONCOR will advise the Recruitment service provider name of cities for conduct of the
examination after receiving geographical data (Cities & States etc.) from recruitment
service provider for candidates appearing in the examination. The Recruitment service
provider shall book the appropriate number of centers for online and/or offline
examination based on the number of candidates appearing for examination. The
Recruitment service provider shall ensure that the examination centre is conducive
with sufficient facilities/infrastructure/Power back-up for holding examination. The
recruitment service provider representatives shall take due steps for addressing the
grievances or exigencies due to lack of such infrastructure at the venues.
(x) The Recruitment service provider shall deploy suitable number of trained Invigilators
and Technical Support Staff for smooth conduct of the examination. The Recruitment
service provider shall maintain secrecy of the examination content and shall be solely
responsible for any leakage of examination question paper and shall not discuss the
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results with anyone, without prior approval of CONCOR. The Recruitment service
provider shall organize and conduct the examination on PAN India Basis in
Single/Multiple Shift as per the requirement of CONCOR with the assistance of the staff
of the examination center and get the Electronic Biometric Thumb Impression of the
candidates, Admit Cards signed by the Invigilator & candidate along-with manual
Thumb impression of the candidate on the admit card. The examination shall be
monitored through CCTV Command Center by Recruitment Service Provider. The
Recruitment service provider shall get the Admit Cards & Rough Sheets packed &
sealed and forward the same to CONCOR. The Bio-metric data of the candidates shall
be preserved for a period of three years from the date of examination by the
Recruitment service provider, and provide the same to CONCOR on demand. The
recruitment service provider shall conduct examination at various examination centers
simultaneously on the same day at the same time.
(xi) The examination-center wise attendance sealed and signed by the Centre
Superintendents and Recruitment Service provider’s representative shall be forwarded
to CONCOR.
(xii) The recruitment Service Provider shall securely upload candidate response and audit
trail etc. from Examination Center server to Recruitment Service Provider Data center.
The recruitment service provider shall process the results based on correct answer key
upload. The recruitment service provider shall ensure correctness of the answer key.
The recruitment service provider shall evaluate and prepare examination result in soft
and hard copy and hand over the result to CONCOR.
(xiii) Based on the results of the examination, Recruitment Service Provider will prepare the
final merit lists and other lists as per requirement of CONCOR to be called for Document
Verification/Group Discussion/ Interview as per requirement of CONCOR.
(xiv) The Recruitment Service Provider shall upload the Call letters for Interview online at
least 15 days before the scheduled date of Document Verification/ Group
Discussion/Interview where candidates should be able to take print of the same by
mentioning their unique registration number. Recruitment Service provider shall also
send an e-mail/SMS intimation for uploading of Result on the online link to all
candidates called for Document Verification/Group Discussion/Interview.
(xv) The recruitment service provider shall share the complete audit trail data with CONCOR
for resolving queries, RTI applications and provide timely reply for any information for
resolving candidate queries/ RTI applications pertaining to concerned Recruitment to
CONCOR.
(xvi) The recruitment service provider shall provide CONCOR the support of experts panel
for conducting group discussion as and when required by CONCOR. The Food,
accommodation and travel expenses of the panelist will be borne by CONCOR. The
venue for Group Discussion will be arranged by CONCOR. The expert panel will support
on the GD process, whereas the score assigned by CONCOR will be final. The
Recruitment Service Provider shall ensure Biometric Thumb Impression at the time of
Document Verification/Group Discussion/Interview.
(xvii) The technology used by Recruitment Service Provider for online recruitment service
for CONCOR must be secure and should ensure Confidentiality, Integrity, Authenticity
and Non-repudiability. It is necessary that online service providing servers at the
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Recruitment Service provider end, if any, should be certified by an accredited external
agency.
3. ELIGIBILTY/QUALIFICATION CRITERIA:
3.1 The agency should be registered company under Indian Companies Act.
3.2 The agency net worth should be positive.
3.3 The agency or its holding company is working in this field of on-line/computer-based
examination for recruitment for the last three years.
3.4 The Agency have dealt with at least one on-line/computer-based recruitment during
the last three years for a PSU/Government Organisation.
3.5 The Agency have dealt with at least one recruitment during last three years in which
minimum 5000 candidates have participated.
4. TERMS & CONDITIONS:
4.1 General Terms
4.1.1 Applications for EOI shall be submitted in a sealed cover super-scribing “EOI FOR
EMPANELMENT OF AGENCY FOR PROVIDING ONLINE RECRUITMENT
SERVICES.”
4.1.2 CONCOR reserves the right to verify/confirm all documentary evidence submitted by
the responder(s) in support of above-mentioned clauses of eligibility criteria. The
responder has to submit specific documents to support the credentials, experience etc.
Each page of the documents should be signed by authorized signatory with official seal
affixed.
4.1.3 Empanelment shall be for a period of (3) years.
4.1.4 Empanelment with CONCOR does not confer any exclusive right to the agencies to be
invited for participating in any bid, tender etc. floated by CONCOR.
4.1.5 CONCOR reserves the right to accept or reject any or all requests for empanelment
without assigning any reason thereof.
4.1.6 CONCOR reserves the right to waive off any shortfalls; accept the whole, accept part
of or reject any or all responses to this EOI.
4.1.7 CONCOR reserves the right to cancel or annul the Expression of Interest (EOI) at any
stage and call for fresh EOI.
4.1.8 CONCOR reserves the right to call for fresh participants at any stage even if the EOI
is in evaluation stage or the responders have been empaneled.
4.1.9 CONCOR reserves the right to avail services of any item in any task from sources other
than those empaneled with CONCOR during the period of empanelment.
4.1.10 The firm shall bear all costs associated with the preparation and submission of its
response, and CONCOR will in no case be responsible or liable for these losses,
regardless of the conduct or the outcome of the EOI process.
4.1.11 Mere submission of application does not, in any way, constitute guarantee for
allotment of work. After empanelment, the work would be allotted as and when need
arises at the sole discretion of CONCOR.
4.1.12 No communication will be sent by CONCOR in respect of firms who have not been
short-listed for empanelment.
4.1.13 The applicants will have to submit the signed copy of this EOI document with official
seal affixed along with their applications as acceptance of its all the terms & conditions.
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4.2 Termination of Contract:
4.2.1 The selected agency is expected to comply with the scope of work mentioned above
along with respective timelines. In case of unsatisfactory service or non-compliance of
the scope of work and/or timelines, CONCOR reserves the right to terminate the
contact/ empanelment at any stage.
4.2.2 In the event of such termination of contract, CONCOR will be entitled to:
i. Penalize the selected agency by imposition of liquidated damages;
ii. Forfeiture of performance security;
iii. Debarring/Back-listing of the agency;
iv. Get the work done from alternative arrangement as deemed necessary and
recover from the selected agency, any extra expenditure incurred by CONCOR in
getting the work done and damages which CONCOR may sustain as a consequence
of such action.
5. DOCUMENTS TO BE SUBMITTED WITH EOI:
Firm qualifying under the above criteria should submit documents in support of the eligibility
criteria as mentioned above along with the following document.
5.1 A covering letter addressed to “EXECUTIVE DIRECTOR (H.R.), CONTAINER
CORPORATION OF INDIA LTD. (CONCOR), CONCOR Annexe, NSIC, MDBP
Building, 3rd Floor, Okhla Industrial Estate, New Delhi – 110020” on the
official letter head of the company duly signed by authorized signatory.
5.2 Profile of the agency with details regarding staff strength and complete address
/details of Registered Office and Branch offices of the Agency.
5.3 Copy of Certificate of Incorporation of Company.
5.4 Copy of Memorandum of Association (MOA) and Article of Association (AOA).
5.5 Copy of Audited Financial Statements of FY 2022-23 & 2023-24.
5.6 Certificate of Net worth certified issued by a Chartered Accountant (CA) as on 31st
March 2024.
5.7 CA certificate certifying that the bidding entity is the holding of the agency, wherever
applicable.
5.8 Copy of letter of award issued to the agency, which testify that the agency or its
holding company is working in this field of on-line/computer-based examination for
recruitment for the last three years i.e. FY 2021-22, 2022-23 and 2023-24.
5.9 Completion certificate issued to the agency, which testify that the agency has dealt
with at least one (1) on-line/computer-based recruitment during FY 2021-22, 2022-23
and 2023-24 for a PSU/Government Organization.
5.10 Documentary evidence, that the agency has dealt with at least one recruitment during
FY 2021-22, 2022-23 and 2023-24 in which minimum 5000 candidates have
participated.
5.11 Undertaking that the contents of the bidding documents have not been altered or
modified and no page is missing. In case of any discrepancies between the downloaded
version and the original version of bid document on put on website, the latter shall
prevail as per Annexure-A.
5.12 Confidentiality undertaking as per Annexure-B.
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5.13 Undertaking of qualification/debarment as per Annexure-C.
5.14 Filled Performa to be provided with EOI as per Annexure D.
5.15 Valid documentary proof of Goods & Service Tax registration and PAN number.
5.16 EOI documents duly signed by authorized signatory and official seal affixed.
5.17 A certificate shall be submitted on letterhead of the agency declaring that
i. The information furnished is complete and entirely true and correct to their best
of knowledge and belief and nothing has been concealed.
ii. That they have read and understood the terms and conditions and shall abide by
the same and are acceptable.
iii. In case any information/document is found as untrue/misleading, CONCOR may
take necessary action, including penalizing/debarring/ back-listing of the agency,
as it may deem fit.
The applicants should enclose self-attested documentary evidence in support of
their credentials above chronologically and separately.
6. Evaluation of Empanelment Process:
6.1 On receipt of the applications of EOI, CONCOR will evaluate the suitability of the
agency based on the evaluation of documents furnished with EOI and will consider
empanelment of the agencies, CONCOR may thereafter communicate the empaneled
firms to submit their financial bid in the format to be prescribed in the said
communication along with relevant terms and conditions.
6.2 The selected agency will be required to submit performance security in form of bank
guarantee, the details such as amount and period etc. of the performance security will
be provided along with communication to submit financial bid.
Firms may submit their expression to this office on or before 20/09/2024 by 15:00 hrs to:
EXECUTIVE DIRECTOR (H.R.),
CONTAINER CORPORATION OF INDIA LTD. (CONCOR),
CONCOR Annexe, NSIC, MDBP Building, 3rd Floor,
Okhla Industrial Estate, New Delhi – 110020,
Ph. 011-41222500, 600, 700
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Annexure- ‘A’
To,
Container Corporation of India limited,
CONCOR Bhawan, C-3, Mathura Road,
New Delhi 110 076.
Undertaking for Downloading Documents
It is hereby certified that the contents of the bidding documents have not been altered
or modified and no page is missing. In case of any discrepancies between the
downloaded version and the original version of bid document put on website, the latter
shall prevail.
Signature with official seal for and on behalf of
M/s.....................................
Authorized Signatory
Date: ....................
Place: ......................
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Annexure ‘B’
Confidentiality Undertaking
Container Corporation of India Ltd (CONCOR) having its Registered office at C-3,
Mathura Road (the company), is willing to make available to
M/s.......................................................................................... with its office at
............................................................. subject to the terms of this confidentiality
undertaking (the undertaking), certain non-public information in respect of the
Company for providing online recruitment services.
Any such information & documents received, acknowledged, accessed by M/s.
………........................or its representatives for providing the services related to online
recruitment will be deemed to be confidential.
M/s....................................................................... will hold the above information &
documents confidential and will not divulge or disclose the information, or make the
information & documents available to any person or entity, other than officials working
on behalf of M/s. .....................................................
M/s ……….................. will make appropriate arrangements to ensure that all its
officials will be covered by the provisions of this undertaking. M/s………………..............
will not use the information for any purpose other than for providing services of online
recruitment.
This undertaking will not apply to any information or material, which is in the public
domain without any breach of this undertaking.
The agency & its representatives shall also be bound by the applicable regulations and
Company’s policies, including insider trading policy. This undertaking shall be
governed by and construed in accordance with the laws of India.
Signature with official seal for and on behalf of
M/s. ....................................
Authorized Signatory
Date: ....................
Place: ......................
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Annexure ‘C’
Undertaking
To,
Container Corporation of India limited,
CONCOR Bhawan, C-3, Mathura Road,
New Delhi 110 076.
It is hereby certified that our Company/Directors associated with the Company are not
disqualified under the provisions of the Companies Act, 2013 and/or no action is
pending against the Company/Directors associated by any Statutory body. Further,
the Company/Directors associated have not been debarred by any Government
Organization/PSU.
Signature with official seal for and on behalf of
M/s.....................................
Authorized Signatory
Date: ....................
Place: ......................
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Annexure ‘D’
Performa For Submission of EOI
S.No. Particulars Details
1. Name
2. Address
3. Year of establishment
4. Staff strength
5. Copy of audited financial Statements
(Attach Document Proof) for previous 02
years (i.e. 2022-23 and 2023-24)
6. Certificate of Net Worth at the end of
31.03.2024 as per Audited Financial
Statement (C.A Certificate)
7. The agency or its holding company is
working in this field of on-line exams for
recruitment for the last three years (i.e. FY
2021-22 to 2023-24)
(attach copy of award of the work to the
agency)
8. The Agency dealt with at least one on-line
recruitment during the last three years (i.e.
FY 2021-22 to 2023-24) for a
PSU/Government Organisation (attach
completion certificate)
9. The Agency dealt with at least one
recruitment during last three years (i.e. FY
2021-22 to 2023-24) in which minimum
5000 candidates have participated (attach
Certificate from the Company/ Department
to whom service provided)
