UW HEALTH JOB DESCRIPTION

OFFICE ASSISTANT
Job Code: 300090 FLSA Status: Non-Exempt Mgt. Approval: Multiple Date: May 2024
Department: Multiple HR Approval: M. Grayson Date: May 2024
JOB SUMMARY

The Office Assistant is responsible for providing basic operational, administrative, clerical, or other support in a variety of
settings such as a hospital department, clinic, administrative department, unit, or area. This position works under clearly
defined procedures.

MAJOR RESPONSIBILITIES

• Provide exceptional customer service while performing assigned duties, which could include some but not limited to
the following.
• Provide clerical support to an area or department.
• Answer multi-line telephone, assist callers, and greet and engage with customers and direct visitors.
• Assist with scanning, filing, mailing, and printing documents.
• Schedule meetings as requested.
• Prepare form letters and correspondence.
• Perform basic data entry into applicable systems.
• Order supplies, materials, services, and/or equipment.
• Maintain the cleanliness and general order of the area or department.
• Receive deliveries, unpack, and store inventory. Stock inventory to appropriately meet customer utilization.
• Maintain inventory to appropriate stocking (“par”) levels.
• Maintain the storage conditions of the goods received.
• Provide backup clerical support to other roles during absences or periods of high workloads in the department.
• Perform other duties as assigned.

ALL DUTIES AND REQUIREMENTS MUST BE PERFORMED

JOB REQUIREMENTS
Minimum High School diploma or equivalent
Education
Preferred
Experience Minimum None
Preferred 1 year of experience in an administrative support role
Certifications Minimum None
Preferred
Required Skills, Knowledge, and Abilities • Excellent interpersonal/verbal and written communication skills
• Knowledge of Microsoft Office programs
• Ability to present oneself in a professional manner and provide excellent customer
service.
• Excellent organizational skills
• Ability to work independently and to prioritize workload to complete projects with minimal
supervision
AGE SPECIFIC COMPETENCY (Clinical jobs only)
Identify age-specific competencies for direct and indirect patient care providers who regularly assess, manage and treat patients.
Instructions: Indicate the age groups of patients served either by direct or indirect patient care by checking the appropriate
boxes below. Next,
Infants (Birth – 11 months) Adolescent (13 – 19 years)
Toddlers (1 – 3 years) Young Adult (20 – 40 years)
Preschool (4 – 5 years) Middle Adult (41 – 65 years)
School Age (6 – 12 years) Older Adult (Over 65 years)
JOB FUNCTIONS
 UW HEALTH JOB DESCRIPTION
Review the employee’s job description and identify each essential function that is performed differently based on the age group of the
patient.

PHYSICAL REQUIREMENTS
Indicate the appropriate physical requirements of this job in the course of a shift. Note: reasonable accommodations may
be made available for individuals with disabilities to perform the essential functions of this position.
Physical Demand Level Occasional Frequent Constant
Up to 33% of the time 34%-66% of the time 67%-100% of the time
X Sedentary: Ability to lift up to 10 pounds maximum and Up to 10# Negligible Negligible
occasionally lifting and/or carrying such articles as dockets,
ledgers and small tools. Although a sedentary job is defined as
one, which involves sitting, a certain amount of walking and
standing is often necessary in carrying out job duties. Jobs are
sedentary if walking and standing are required only occasionally
and other sedentary criteria are met.
Light: Ability to lift up to 10 pounds maximum and Up to 20# Up to 10# or requires Negligible or constant
occasionally lifting and/or carrying such articles as dockets, significant walking or push/pull of items of
ledgers and small tools. Although a sedentary job is defined as standing, or requires negligible weight
one, which involves sitting, a certain amount of walking and pushing/pulling of
standing is often necessary in carrying out job duties. Jobs are arm/leg controls
sedentary if walking and standing are required only occasionally
and other sedentary criteria are met.
Medium: Ability to lift up to 50 pounds maximum with 20-50# 10-25# Negligible-10#
frequent lifting/and or carrying objects weighing up to 25
pounds.
Heavy: Ability to lift up to 100 pounds maximum with frequent 50-100# 25-50# 10-20#
lifting and/or carrying objects weighing up to 50 pounds.
Very Heavy: Ability to lift over 100 pounds with frequent Over 100# Over 50# Over 20#
lifting and/or carrying objects weighing over 50 pounds.
List any other physical requirements or bona fide
occupational qualifications:

Note: Individuals who are employed at the Fitness Center will be expected to meet the “Light” physical demand level listed
above and may periodically assist with tasks categorized in the higher physical demand levels.

Individuals who are employed at the Clinical Collaboration Zone (CCZ) will be expected to meet the “Medium” physical
demand level listed above.

The purpose of this document is to describe the general nature and level of work performed by personnel so classified;
it is not intended to serve as an inclusive list of all responsibilities associated with this position.