Customer Success Manager Job Description
FactSuite has been the preferred partner for some of the top multinational and Indian companies. Our
objective is to become the go- to company for all the authentication, verification & evaluation needs of
a customer, and expand our reach to a much larger market base both nationally & internationally. And,
to become the best, we need the BEST- best practices, best processes, and most importantly best
people.
Factsuite is growing rapidly, and continues to be highly ambitious. In this endeavor, we are looking for
highly motivated individuals to join our close-knit team of passionate performers. Our ideal candidate is
enthusiastic, go getter, takes initiative, works well with others, is self-driven, can function as a member
of the team as well as work solely to achieve targets & set objectives.
We want to empower you to become the best version of yourself and make strides in your career. We
want to give you the guidance to find direction as well as the freedom to determine your own path. Join
us and find mentors, friends, and co-workers for life.
We are looking for a skilled Customer Success Manager who can oversee the relationship of the
company with our clients. You will be responsible for facilitating understanding within the team about
the client’s requirements.
You will be responsible to identify the needs and requirements of the client to promote our company’s
solutions and achieve mutual satisfaction. The goal is to contribute in sustaining and growing our
business to achieve long-term success.
RESPONSIBILITIES:
• Acquire a thorough understanding of key customer needs and requirements
• Expand the relationships with existing customers by continuously proposing solutions that meet
their objective.
• Ensure high customer satisfaction and maintain strong working relationship with the clients.
• Analyzing and reviewing client feedback and resolving any outstanding issues.
• Undertaking process orientation calls with new clients and ensuring all compliances are met
during on boarding of new clients.
• Involving in the negotiations of new agreements and renewals of old agreements to ensure
financial success.
• Serve as the link of communication between key customers and internal teams to facilitate
closures and achieve operational targets.
• Play an integral part in generating new sales that will turn into long-lasting relationships.
• Developing trust relationships with a portfolio of major clients to ensure they do not turn to
competition
• Acquiring a thorough understanding of key customer needs and requirements.
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
• Developing trust relationships with a portfolio of major clients to ensure they do not turn to
competition
• Acquiring a thorough understanding of key customer needs and requirements.
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key
account metrics
DESIRED SKILLS AND EXPERIENCE:
• Graduate (any stream)
• Proven experience as Customer Success Manager.
• Proven experience with Enterprise customers.
• Industries – Hospitality Industry, Staffing Companies, IT Services companies in the small/
mid-tier space, BFSI.
• Bangalore Based
• Go-Getter / Self- Driven Individual.
• Experience in sales and providing solutions based on customer needs.
• Strong communication and interpersonal skills with aptitude in building relationships with
professionals of all organizational levels
• Excellent organizational skills.
• Ability in problem-solving and negotiation.
ABOUT FACTSUITE:
Factsuite is an authentication, verification and evaluation service brand providing services pan India &
internationally. In a market with a wide list of service providers, Factsuite is emerging as one of the best
verification service brands in the country. Factsuite is a fast-growing company in this space and we
have grown by approx. 60-70% every year.
