Contact
Tadeusz (Ted) Adamiec
www.linkedin.com/in/tadeusz-ted- Account Manager - Residential Consulting Practices at Yardi
adamiec-6a862a100 (LinkedIn) Burlington, Ontario, Canada
Top Skills Summary
Troubleshooting
Experienced Account Manager with a demonstrated history of
Research
working in the computer software industry. Skilled in Databases,
Windows
Project Plans, Customer Experience, Troubleshooting, and Training.
Strong consulting professional with a Bachelor of Education from
York University.
Experience
Yardi
9 years 7 months
Technical Account Manager - Residential Consulting Practices
January 2018 - Present (7 years 2 months)
Toronto, Ontario, Canada
• Completing system, business, and end-user process reviews to identify
inefficiencies and recommend optimal business practices.
• Performing on-site support for clients, including implementation, system
configuration, process development and end-user training.
• Developing and coordinating detailed project plans for implementations,
upgrades, and conversions to ensure clients’ goals are achieved.
• Managing strategic clients while liaising with different support teams to
implement projects according to client needs, including the sales team.
• Training clients on the use of Yardi software through various means; on-sites,
email correspondence, and over the phone.
• Conducting training courses at a departmental/company level while creating
internal and external training documentation.
Technical Account Manager - Residential Implementation
August 2015 - December 2017 (2 years 5 months)
Toronto, Canada Area
• Implementing the Yardi suite of software products by assisting clients with
system implementation, training, and technical support.
• Primary contact for new and existing clients – and central source for
information, guidance, and assistance.
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• Responsible for client conversions and upgrades between various accounting
software.
• Providing highly effective, efficient, and professional technical support for
issues involving SQL, IIS, ASP, and SSRS.
D+H Limited Partnership
Senior Customer Support Specialist/Escalation Manager
July 2008 - August 2015 (7 years 2 months)
Mississauga, Ontario
• Achieving maximum efficiency in addressing student loan assessment
calculations by documenting resolutions.
• Appropriately managed confidential financial and personal information.
• Assisting customers in understanding repayment details such as interest
rates, monthly payment schedule, and amortization periods.
• Assisting customers with assessment calculations for student loan funding.
• Adhering to Key Performance Indicators set out by client.
• Contributing hands-on training assistance and mentoring to new and existing
employees.
• Working with training department to facilitate and create new learning
documents based on client needs.
• Handling customer escalations.
• Maintained escalation log for client to ensure accurate information given to
customers.
• Recommended financial solutions for customers in past-due and default
status.
Empik Language School
Corporate Language Instructor
July 2007 - May 2008 (11 months)
• Taught English to employees from clients (i.e. IBM, Electrolux, and
International Paper).
• Developed curriculum to meet the needs of each individual client through
analysis and assessment reports.
• Created employee monthly reports to track individual learner progress in
language proficiency.
• Responsible for preparing presentation material using PowerPoint, Excel,
and Publisher.
• Assisted in creating and editing examination material for students in all
proficiency levels.
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Sitel
2 years 6 months
Learning Specialist
July 2005 - July 2007 (2 years 1 month)
Etobicoke, Ontario
• Trained technical troubleshooting and customer service skills to new and
existing employees.
• Developed new curriculum and programs geared towards employee
advancement.
• Maintained curricula with the assistance of clients (Blackberry and T-Mobile
USA).
• Ensured training objectives and Key Performance Indicators are met by
creating employee tracking sheets.
• Worked with client to research and resolve mobile device issues in training
environments.
Technical Support Specialist (tier 2) for T-Mobile USA
February 2005 - July 2005 (6 months)
Etobicoke, Ontario
• Provide technical support to customers for internet, connectivity, and email
issues for Microsoft Outlook, Lotus Notes, and web based email.
• Responsible for tier 2 technical support for GSM data device configuration
and connectivity including PalmOne, Treo, Blackberry and Windows Mobile
devices.
• Supported customers for billing issues.
• Updated and maintained customer records and tracked calls using Customer
Service Management systems, Samson, and Remedy.
Education
York University
Bachelor of Education - BEd, Secondary Education and
Teaching · (2012 - 2015)
York University
Bachelor’s Degree, English Language and Literature, General · (2009 - 2015)
Ministry of Training Colleges and Universities Apprenticeship
Program
· (2010 - 2013)
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