ABDI AHMED
Abdiahmed01@gmail.com
Profile
• 4rd year information technology student with in-depth knowledge of current business system
analysis methodologies and tools.
• Experience using different computer technologies, software and languages, including Java, ERP
(SAP), Microsoft Excel, PowerPoint, Word and Project.
• Strong oral and written communication skills developed through 5 years working both as
customer service Representative and as an assistant manager.
Skills Summary
Soft Skills
• Team Building – Action-oriented, multitasker and dependable team player who is able to work without
supervision.
• Communication - Persuasive communicator with well-developed presentation and negotiation skills
which can be leveraged to develop productive relationships with colleagues, customers and staff at all
levels
• Interpersonal - Able to understand and communicate with others, in a nonjudgmental matter; a skill
that’s currently developing with my career.
Programming & Other Technical Experience
• Java
• SQL
• Tableau
• R
• MATLAB
• HTML
• SAP
• Microsoft (MS Word, Excel, PowerPoint, Project, OneNote)
Education
Bachelor of Commerce in Information Technology June-2021
Business Systems Analysis
York University, Toronto, ON
Relevant Courses and projects:
System Analysis and Design 1&2
- Developed knowledge of system analysis and design by working as a lead project coordinator and
team member for a car rental and applicant tracking support systems.
- Planned and gathered system scope and requirements.
- Conducted feasibility analysis for the two projects to determine project viability.
- Created planning charts (Pert and Gantt), Use case diagrams, use case realizations diagrams,
DFD, ERDs and UML class diagrams to help visualize the requirements.
Requirements Management
- Developed knowledge of requirements management, requirement elicitations methods and
how to link requirements to business goals through modeling.
- Acquired the soft skills needed to interact(interview) with the stakeholders and system
users in order to gather requirements.
Using and Designing Databases (SQL)
- Studied database designs from the basics such as developing an ERD, to advanced SQL queries.
- Gained in depth knowledge about transaction management, data warehousing and database
security.
Certificates
Excel 2016 Essential Training & Advanced formulas and functions January-2021
LinkedIn Learning
Tableau Essential Training (2020.1) January-2021
LinkedIn Learning
Work Experience
Customer Service Representative
Sunlight Solutions, Toronto, Ontario 2018-Present
• Sent and exchanged money to customers using my financial literacy to organize and manage the funds
effectively.
• Utilized oral and written communication skills when working with customers to resolve
transaction-related inquiries to ensure customer satisfaction.
• Helped Sunlight solutions using my problem-solving skills to be 100% complaint with the FINTRAC
thus reducing 6% of yearly audit related costs.
Assistant Manager
Dixon Foods Market, Toronto, Ontario 2015- 2017
• Organized display of products to maximize purchasing appeal.
• Received, checked and stored stocks upon delivery to ensure quality.
• Collaborated effectively with store staff on setting and reaching specific store targets.
• Oversaw the training of store staff to maximize efficiency.
• Utilized interpersonal skills to enhance staff productivity and solved customer problems.
• Updated and implemented policies to reduce product thefts and waste.
• Prepared reports in timely manner to senior manager
• Maintained a clean and safe work environment for everyone.
VOLUNTEER EXPERIENCE
Volunteer/Mentor
Khalid Bin Walid Mosque, Etobicoke, Ontario August 2015- Present
• Assisted Mosque youth and elderly activities
• Organized the Mosque Ramadan evening activities.
• Played active role in mosque community outreach programs.
