Dwija Patel
544 Midland Avenue, Scarborough, Ontario M1N 1T1 +1(519)9654694
dwijapatel2000@gmail.com
https://www.linkedin.com/in/dwija-patel-90007415a/
OBJECTIVE
Seeking an opportunity where I can effectively utilize my exceptional communication and problem-solving
skills to deliver outstanding service and cultivate strong customer relationships. I am committed to
contributing to the growth and success of the organization by providing high-quality service that exceeds
customer expectations.
TECHNICAL SKILLS
• Skills: Problem solving, Phone & Email technical support, Excellent Communication (Verbal
& Written), Interpersonal skills, Creative thinking and Quick decision making
• Typing Speed: Average typing speed is 35-40 WPM with 85% accuracy, familiar with MacOS and
Windows
• Possesses exceptional customer service skills, utilizing a positive and responsible approach in all
interactions
• Boasts excellent organizational, time management, and creative thinking skills, with a keen ability
to listen and identify priorities
• Demonstrates proficiency with Microsoft Office and other relevant computer software
• Capable of effectively multitasking in both team and individual settings.
• Experience of 1+ years in providing Customer Service and solving the technical issues
with the 4+ years of knowledge in the Information Technology.
WORK EXPERIENCE
Cashier [Part-time] - No Frills, Scarborough, ON June 2023- Present
• Demonstrates a complete understanding of menu items and explains them to guests accurately.
• Accurately collects payment and makes changes.
• Maintained accurate records of customer interactions and transactions
• Collaborated with other departments to improve customer satisfaction and sales
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods
Customer Service Desk – Loblaws, Windsor Oct 2021 – Jan 2023
• Maintaining a friendly and positive attitude and provide courteous customer service experience
• Responded to customer inquiries and resolved issues in a timely and professional manner patiently
• Handled customer complaints and escalated issues to management when necessary
• Provided technical support and troubleshooting assistance for products and services
• Resolved customer complaints and issues to ensure customer satisfaction
• Trained new employees on customer service policies and procedures
Quality Assurance Analyst Sep 2022 - Dec 2022
Bank of Montreal, Toronto, Ontario
• Conducted thorough regression testing on a newly established environment to meticulously ensure
that the quality of the system not only meets but exceeds the required standards.
• Improved project management skills through multiple projects emphasizing environment analysis,
meticulous test scenarios, and high-quality results delivery, resulting in enhanced project execution
proficiency.
• Demonstrated exceptional automation testing proficiency, including framework work, scripting, and
execution. Improved testing efficiency, resulting in reduced timeframes, better accuracy, and higher
product quality.
• Collaborated effectively with multiple development teams, managing concurrent projects, and
participating in weekly meetings for task assignments and mentorship, ensuring successful project
outcomes.
EDUCATION
Master of Applied Computing Sept 2021-Dec 2022
University of Windsor, Windsor, Ontario
• Programming Coursework: Advance Software Engineering, Computing concepts, Networking and
Data Security
• CGPA – 87%
Bachelor of Computer Engineering Aug 2017-Jul 2021
Gujarat Technological University, Ahmedabad, Gujarat, India
