TILL TRAINING - CHECKLIST

Topic What to do Tick Follow Comments

once up
trained Training
3 to 6
weeks
later
Touch Screen Tap once gently, Do not use nails, pen,
sharp objects, wet or sticky fingers
Log ON/OFF New employee must use till under their
own name importance due to errors etc
Till Messages Please read till messages and reply if
necessary at start of each shift
Training Mode Training mode doesn’t affect stock or
sales and doesn’t open till
Department Sale When item don’t scan or has no barcode
we use dump buttons to make a
department sale
Scanner Move items across the scanner and
away, to avoid scanning again and open
up or straighten up barcodes on crisps
etc.
Difficult Barcode Bad printing causes this, so we have to
type in the full barcode carefully followed
by input button
Del Button Deletes last digit
Clear Button Clears all digits or errors
Price Inquiry This is to check price without registering
a product sale, by tapping on price
inquiry and scanning a product which will
give choices to sell a Item or Do not Sell
Item
Scanning Items When scanning item watch the screen to
ensure the product is registering
Non Scanning If the item is not on the product file than
Item it will not scan and give a audible error
message
Quantity Button If more than one of the same item like 8
lagers, scan the item tap the not of items
and followed by the QTY button
Different Flavours Scan different varieties of product
Varieties etc individually like crisps, petfoods etc
PLU Buttons like Certain item has PLU no like cucumbers,
Fruit & Veg etc lettuce etc.Type in the relevant no
followed by INPUT button
Hot Keys for set Crusty bread, cakes, etc has page set
Products on ups
pages
Loose Fruit & Veg Loose Fruit & Veg nust be weighted,
type in the price followed by the relevant
item on the loose F & V page
Open Till When Type FUNCTION followed by NO SALE
no Transaction button, Till cannot be opened during the
transaction
TILL TRAINING - CHECKLIST
PAY subtotal Must tap PAY button before you ask the
customer for the money
Payment Methods Customer can pay by several means,
Cash always use the correct denomination
Credit Cards buttons.
Cheques
Coupons
Milk Tokens
Lottery Win
Instant Win
Print Previous Till Till receipt can be switched on by
Receipts 3 tapping on the RECEIPT button when it
previous only has a Xon it or can print previous 3
receipts, any further than that can be
printed from the office.
Item Void Item can be voided by Tapping
FUNCTION followed by ITEM VOID and
followed by CONFIRM VOID
Item Return If the item need to be returned for refund
of exchange than type FUNCTION
followed by ITEM RETURN scan the
item and tap INPUT
Transaction Void Transaction can be voided if the
customer does not have money etc by
tapping FUNCTION followed by TRANS
VOID and CONFIRM
Lay Away If customer goes away and will be back
Transaction in a few minutes than lay away the
customer by tapping FUNCTION and
followed by LAY AWAY button, this
allows to serve the next customer and
when original customer returns tap the
LAY AWAY button to return to the
transaction
Change Price Reduced items will have a reduced to
clear sticker, Tear off the middle section
of the label, scan the item, type in the
reduced price followed by FUNCTION
and CHANGE PRICE buttons
Shop Use When item is take for shop use use shop
use button to pay for item and place
receipt in till
Change Till Rolls
Multi Buys All multi buys and BOGOF will appear in
the bottom right of the screen in yellow,
when an item is scanned and when the
required quantity is scanned the discount
or savings will automatically appear on
the displays.
Cigarettes 200’s We cannot pass over a full outer of
cigarettes to the customer, only issue
single packets even if it is 10 packets
When System on When system is on closed position, tap
Close Down the window, followed by LOG ON
TILL TRAINING - CHECKLIST
During Day “X” X reads are for day use only, which will
reads not clear down the till of any sales data
End of day “Z” Z reads are for end of day only which will
reads clear down the till
Start of Day
Do not Touch Do not alter any screen settings, volume
Screen Adjuster etc
Do Not Slam Be gentle with the drawer
Drawer
Ask Supervisor to Cash must be uplifted regularly when
Empty out till checkout area is not too busy.
regularly
Notes Notes must be opened up, crease taken
out and checked for any fake notes, in
doubt immediately seek advice.
Check quality of paper, Unbroken silver
line under light, hologram, and ink
Place all the notes in the same order
Leave not on top of tray till change given
out

Confusion Carry out one task at a time to avoid any

confusion, and clearly explain to
customer the transaction as it happens.
Use of Paper bags for cards, thin carriers take
appropriate bags 3x2lit milk or 8 cans of Lager, no glass
bottles.
Panic Button

Refusal Log