KAPIL CAREER OBJECTIVE:

SHARMA Intend to work with leading corporate of hi-tech environment with

committed and dedicated people where I could make a significant
contribution while developing my skill yet further and grow with the
organization.
@ KapilSharma92@gmail. Com

H 9876190250 , 9878303150

a #388, Ekta Colony,

Balongi,SAS Nagar, Mohali
(Punjab-160055)
Total Work Experiences: (9.1) Yrs.
SKILLS Work History
• System Administration,
• Microsoft Product Installation Microsoft HB Software Solutions India Pvt. Ltd. – Sr.IT. Administrator
Office, Microsoft 365 admin center Mohali, Punjab. 09/2017 – 08/2020
• Linux /Windows Server Roles & Responsibilities:
• Ticketing, Windows Installation &
 Monitoring and maintaining networks and servers.
Troubleshooting,Virtualization.
• Technical Remotely Support (RDP),VPN  Managing Servers & Desktops (Windows server & Linux ).
Connect-wise automate.  Taking Database backups of CRM & Dialer Applications through SQL Server.
• Network Monitoring, Firewall  Operating the firewall for the organization.
• HIS (Hospital Information System  Administered Dialer & CRM Application Users.
• Knowledge of(OSI Model, VMware,Hyper-  (Creation /Deletion of Users, Enable/Disable & Set/Reset passwords) of
V, Cloud, AD, DNS,GPO, DHCP, WSUS,IIS ) Users Login Accounts & Allowing Access Permissions to Users Accounts.
• Knowledge of Exchange server.  Ticketing (SR & Incidents) relating Issue/Requirements/Changes in
• SQL Database Backup, Antivirus Applications & taking follow-ups with Concerned Team (Email /Phone).
• Maintenance and Monitoring of S/W, H/W  Coordination for user creation / deletion / modification request with
& Network Devices. Service Provisioning team.
• Vendor Management  Understand all the department working procedures and perform the related
• Inventory Management tasks as described.
 Troubleshoot network hardware and software problems.
EDUCATION  Configuring, Backup & troubleshooting Microsoft Office 365 & MS Office
Outlook mail.
Punjab Technical University,  Lease line, ISDN, Modem, Network Switches, Router, Hubs, Internet
Jalandhar, Punjab Connectivity Coordination.
Course: MCA  Providing technical assistance (24x7x365) and support for all incoming IT
Percentage:- 70% Helpdesk requests and issues related to Servers, computer systems,
Passing Year: 2014 application, services, software, and hardware either in person or remotely
over the phone.
Punjab Technical University  Managing & Installation of Network Printers, Scanners, Biomatrix
Attendance Machine, Anti-virus and Updates on desktops, Servers and
Jalandhar,Punjab
cleaning of Virus.
Course: BCA
Percentage:- 69%
 Monitor the performance of servers, software and hardware.
Passing Year: 2011  Window 7, window 8, window 10, Windows Server2012 Server 2016,
Server2019, Ubuntu (Linux) installation & administration
CERTIFICATION  Ensure the smooth deployment of new applications .
Jetking Institute, Chandigarh.  Managing DVR’s & Cameras, Desktops, Laptops.
2yrs. Diploma Certification in  Configuration of IP phones and SIP accounts for calling.
Computer H/W & Networking  Keeping track of install/Move/Add/Changes (IMACs)
Professional. And submitting reports and when required to the IT Head.
Passed With Grade-A  Maintain inventory of all equipment, Hardware and software licenses and
Passing Year: 2006-08 their AMC.
  Vendor Management Handling PO Creation, Invoice Processing GRN,
Tracking Payments
STRENGTHS:
Eden Critical Care Hospital Pvt.Ltd. –Sr. IT. Executive.
 Ability to work under pressure and
responsibility oriented.
Chandigarh • 11/2016 - 09/2017
 Self Confidant, Team work,  Managing Servers & Desktops (Windows server 2012 Standard & Linux ).
Discipline, Positive attitude.  SQL Server Installation & Database Backups.
 Worked on various Modules of HIS (Hospital Information System) in
Hospital Industry.
PERSONAL DETAILS  Ticket resolution(SR , Incidents) - work and resolve trouble
tickets, handle ticket escalations.
Name : Kapil Sharma  Administered HIS Application (Creation /Deletion of users,
S/O : Ram Bilash Sharma Enable/Disable & Set/Reset passwords) of Users Login Account.
D.O.B : 01/01/1989  Allowing Access Permissions to User Accounts.
Gender : Male  Understand all the department working procedures and perform the
Marital Status: Married related tasks as described
Nationality : Indian  Install, monitor, repair, and maintain LAN/WAN infrastructure.
Hobbies : Playing Cricket & Listening
 Configuring, Backup & troubleshooting Microsoft Outlook mail.
to Music.
 Window 7, window 8, window 10, Windows Server2012 Server
Languages known: English, Hindi, Punjabi 2016, Server 2019, Ubuntu (Linux) installation & administration.
 Installation of Network Printer, Scanners, Biomatrix machines,
Wi-Fi Router, Network Switches etc.
 Troubleshoot network hardware and software problems.
 Tally ERP9 Server, Client installation & Tally data backups

Ziqitza Health Care PVT LTD. – IT Executive

Mohali, Punjab • 06/2014 – 11/2016.
 Daily IT helpdesk tasks.
 Ticket resolution - work and resolve trouble tickets, handle ticket
escalations
 Windows Server & Linux (SQL Database Backups).
 Managing Servers (Windows server 2012/ Linux) Based.
 Administered Dialer monitoring tools & CRM Application (Creation /Deletion
of Users, Enable/Disable & Set/reset passwords) of Users Login Account.
 Allowing Access Permissions to User Accounts.
 Ticketing (SR & Incidents) relating Issues/Requirements in Dialer & CRM
Applications & taking follow-ups with Concerned Team.
 Troubleshoot network ,hardware and software problems.
 Installation of anti-virus and Updates on desktops, Servers and cleaning of
Virus.
 Configuration of IP phones and SIP accounts.

COMPETENT SYNERGIES PVT.LTD – IT Executive.

Mohali, Punjab • 08/2011 – 06/2014.
 IT helpdesk management , Ticket resolution - work and resolve trouble
tickets, handle ticket escalations.
 Work with hardware/software vendors to resolve problems
 Windows Server 2003(SQL Database Backup).
 Managing users in AD (User Accounts Creation, Password Set/Reset,
Enable/Disable)
 Operating Systems (OS) installation / re-installation, upgrades and patches
for desktops & Servers
 Configuring, Backup & troubleshooting Microsoft Outlook mails & Lotus Mail.
 Microsoft products installation and troubleshooting.
 Monitoring of alarms of network devices.