TIẾNG ANH THƯƠNG MẠI
khoa tiếng anh (Trường Đại học Mở Hà Nội)
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TIẾNG ANH THƯƠNG MẠI
1. The statement “I am writing to inform you that the goods we ordered from your
company have not been supplied correctly.” is in
a. Problem
b. Closing
c. Background
d. Solution Phản hồi
2. If you know the name of the recipient, you end the letter with
a. Best wishes
b. Yours faithfully
c. Bests regards
d. Yours sincerely
3. Dear Sir/Madam is the salutation ……. of the business letter
a. At the end
b. Not necessary
c. At the beginning
d. In the middle
4. Yours sincerely is ……. of the business letter
a. At the beginning
b. In the middle
c. At the end
d. Not necessary
5. Paragraph 3 in a letter of request is to
a. Provide contact information
b. Cover relevant background information and details
c. Reiterate action and/or thank
d. Request specific information or action
6. The statement “Please send us a corrected invoice for $9,479.” is in
a. Background
b. Problem
c. Solution
d. Closing
7. When we received a complaint letter, if we are sure that we are at fault, we should
a. Accept the complaint
b. Reject the complaint
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c. Do nothing
d. Ignore the complaint Phản hồi
8. Paragraph 4 in a letter of request is to
a. Cover relevant background information and details
b. Request specific information or action
c. Provide contact information
d. Reiterate action and/or thank
9. If the letter is going to someone whose name you do not know, it starts with
a. Dear Mr. / Ms. Brown
b. Dear Sir or Dear Madam or Dear Sir/Madam
c. Dear Mr. John/ Ms. Marry, ……
d. Dear John/ Marry Phản hồi
10. When we received a complaint letter, if the cause of the problem were beyond our
responsibility, we could
a. Ignore the complaint
b. Accept the complaint
c. Reject the complaint Câu trả lời đúng
d. Do nothing
11. In a letter of complaint, we describe what should be done to solve the problem in
a. Closing
b. Solution Câu trả lời đúng
c. Problem
d. Background
12. The statement “I look forward to receiving your explanation of these matters.” is in
a. Background
b. Closing
c. Problem
d. Solution
13. An application letter is
a. To request an action
b. To apply for a job Câu trả lời đúng
c. To complain
d. To make an enquiry
14. A letter of complaint usually consists of
a. 3 parts
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b. 5 parts
c. 4 parts
d. 6 parts
15. In a letter of complaint, we describe what is expected from the recipient in
a. Closing
b. Problem
c. Solution
d. Background
16. In a letter of complaint, we describe the situation in
a. Solution
b. Background Câu trả lời đúng
c. Problem
d. Closing
17. If you begin the letter with Dear Sir/Madam, at the end of your letter you should
include the closing phrase:
a. Best wishes
b. Yours sincerely
c. Yours faithfully Câu trả lời đúng
d. Bests regards
18. If the letter is going to someone whose name you know, you can begin with
a. Dear Sir or Dear Madam or Dear Sir/Madam
b. Dear John/ Marry
c. Dear Mr. John/ Ms. Marry, ……
d. Dear Mr. / Ms. Brown Câu trả lời đúng
19. In a letter of complaint, we describe the cause and effect in
a. Warning
b. Background
c. Solution
s
d. Problem
20. Paragraph 1 in a letter of request is to
a. Cover relevant background information and details
b. Reiterate action and/or thank
c. Provide contact information
d. Request specific information or action Câu trả lời đúng
21. Paragraph 2 in a letter of request is to
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a. Reiterate action and/or thank
b. Request specific information or action
c. Cover relevant background information and details Câu trả lời đúng
d. Provide contact information Phản hồi
22. The expression “Thank you for your letter of … regarding / concerning / in connection
with…” is used to
a. Reject the complaint
b. Acknowledge receipt of a complaint letter Câu trả lời đúng
c. Apologize for the error or fault
d. Regret the dissatisfaction
23. The expression “I’m writing from and I was wondering if you could…” is
used to
a. Provide contact information
b. Request specific information or action Câu trả lời đúng
c. Cover relevant background information and details
d. Reiterate action and/or thank
24. The expression “If you have questions about (my request / my order), please contact s
me at…” is used to
a. Request specific information or action
b. Cover relevant background information and details
c. Provide contact information Câu trả lời đúng
d. Reiterate action and/or thank
25. Paragraph 1 in an application letter is
a. To state your enthusiasm and interest
b. To describe your practical work experience
c. To state that you are applying for the job Câu trả lời đúng
d. To ask for an interview
26. Paragraph 2 in an application letter is
a. To describe your practical work experience Câu trả lời đúng
b. To state your enthusiasm and interest
c. To state that you are applying for the job
d. To ask for an interview
27. An application letter is divided into
a. Four paragraphs Câu trả lời đúng
b. Five paragraphs
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c. Three paragraphs
d. Two paragraphs
28. Business letters are usually quite formal in style, so we should.
a. Avoid writing sentences that are too long Câu trả lời đúng
b. Write sentences that include complicated or unnecessary language
c. Use verbs in passive forms
d. Use contractions
29. The ‘From’ section in a memo contains
a. The main idea
b. The name of the receiver
c. The name of the sender Câu trả lời đúng
d. The date
30. We clearly state the purpose of communication in the
a. “To” section
b. “Date” section
c. Subject line Câu trả lời đúng
d. “From” section
31. We write memos with purpose and make that purpose known in the
a. Second paragraph
b. Fourth paragraph
c. First paragraph Câu trả lời đúng
d. Third paragraph
32. A memo
a. Can’t be signed
b. Should be signed
c. Does not need to be signed Câu trả lời đúng
d. Must be signed
33. If your memo is longer than a page, you may want to include a separate …
a. Closing segment
b. Summary segment Câu trả lời đúng
c. Discussion segment
d. Opening segment
34. The heading segment should include
a. From, Date,
b. To, Date,
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c. To, From, Date
d. To, From, Date, Subject Câu trả lời đúng
35. When written properly, memos can be ……. in connecting the concern or issue of the
writer with the best interests of the reader
a. Inconvenient
b. Impolite
c. Unnecessary
d. Very effective Câu trả lời đúng
36. There are ……. basic reasons to write a memo
a. 3
b. 5
c. 2
d. 4
37. A memo contains
a. From, Date, , and Message sections
b. To, From, Date, Subject Headings, and Message sections Câu trả lời đúng
c. To, Date, , and Message sections
d. To, From, Date, and Message sections
38. The ‘To’ section in a memo contains
a. The date
b. The main idea
c. The name of the receiver Câu trả lời
đúng
d. The name of the sender
39. A memo is a communication conveying your thoughts, reactions or opinion
on something
a. Short or to the point
b. Short and indirect
c. Long but to the point
d. Short and to the point Câu trả lời đúng
40. The ‘Subject’ section in a memo contains
a. The date
b. The name of the sender
c. The name of the receiver
d. The main idea Câu trả lời đúng
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41. ……make a memo lengthy
a. Usually
b. Never Câu trả lời đúng
c. Always
d. Often
42. We should close the memo with a ending that states what actions we want
the reader to take
a. Warning
b. Unfriendly
c. Threatening
d. Friendly Câu trả lời đúng
43. The expression “Hope to hear from you soon .” in an email is an informal
a. Opening
b. Conclusion Câu trả lời đúng
c. Headline
d. Salutation Phản hồi
44. The Subject Line in an email should be
a. Informal
b. Long
c. Short
d. Indirect
45. The expression “Just a quick note to… ” in an email is an informal
a. Salutation
b. Closing
c. Opening
d. Headline
46. The expression “Looking forward to your reply ” in an email is in the
a. Conclusion Câu trả lời đúng
b. Salutation
c. Opening
d. Headline
47. How many types of email are there?
a. 3
b. 1
c. 2 Câu trả lời đúng
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d. 4
48. One of the advantages of emails over normal “snail- mail” letters is that they are
…..
a. Slow but direct
b. Quick and direct Câu trả lời đúng
c. Quick or direct
d. Quick and indirect
49. The Subject Line in an email is the
a. Headline
b. Salutation
c. Closing
d. Opening
50. The expression “Hi/Hello + name ” in an email is an informal
a. Opening
b. Salutation Câu trả lời đúng
c. Conclusion
d. Headline Phản hồi
51. The expression “Yours sincerely.” in an email is a very formal and rarely used
a. Salutation
b. Headline
c. Close
d. Open
52. The expression “I am writing to… ” in an email is in the
a. Salutation
b. Headline
c. Opening
53. When we write a report, presentation and style are
a. Important Câu trả lời đúng
b. Not important
c. Useless
d. Not necessary
54. When writing a memo, we should keep paragraphs ….
a. Informal
b. Formal
c. Short Câu trả lời đúng
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d. Long
55. The expression “I recommend that ….” is used in
a. Conclusions
b. Recommendations Câu trả lời đúng
c. Findings
d. Proceedings
56. Reports are matter of fact and to the point. Language is therefore ……
a. Informal
b. Neutral and factual Câu trả lời đúng
c. Neutral or factual
d. Subjective
57. We explain what the facts mean in
a. Recommendations
b. Findings
c. Proceedings
d. Conclusions
58. A report requires …….underlined at the top
a. A date
b. An address
c. A title Câu trả lời đúng
d. A name
59. We suggest what action(s) should be done in
a. Recommendations Câu trả lời đúng
b. Conclusions
c. Proceedings
d. Findings
60. There should be ….. sub-sections in a report
a. 5 Câu trả lời đúng
b. 4
c. 2
d. 3
61. We explain what the report is about in
a. Conclusions
b. Findings
c. Proceedings
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d. Terms of reference
62. The report ……be signed and dated
a. Shouln’t
b. Can’t
c. Should
d. Mustn’t
One of the advantages of emails over normal “snail- mail” letters is that they are …..
Chọn một câu trả lời:
a. Quick and indirect
b. Quick or direct
c. Quick and direct
d. Slow but direct
The expression “Just a quick note to……….” in an email is an informal
Chọn một câu trả lời:
a. Opening
b. Headline
c. Closing
d. Salutation
The expression “Looking forward to your reply……….” in an email is in the
Chọn một câu trả lời:
a. Conclusion
b. Headline
c. Opening
d. Salutation
The expression “Hi/Hello + name ...……….” in an email is an informal
Chọn một câu trả lời:
a. Headline
b. Opening
c. Conclusion
d. Salutation
The expression “I am writing to……….” in an email is in the
Chọn một câu trả lời:
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a. Closing
b. Headline
c. Opening
d. Salutation
A memo is a ………..communication conveying your thoughts, reactions or opinion on something
Chọn một câu trả lời:
a. Short and indirect
b. Long but to the point
c. Short and to the point
d. Short or to the point
We should close the memo with a ………..ending that states what actions
we want the reader to take
Chọn một câu trả lời:
a.
Warning
b. Unfriendly
c. Threatening
d. Friendly Câu trả lời đúng
When we received a complaint letter, if the cause of the problem were beyond our responsibility, we could
Chọn một câu trả lời:
a. Ignore the complaint
b. Reject the complaint CÂU TRẢ LỜI ĐÚNG
c. Do nothing
d. Accept the complaint
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