Agritourism
Agritourism
AGRITOURISM
 By Monika Roth and Jim Ochterski
   A Cooperative Extension guide on to how
      to begin, what visitors expect, customer
          relations, income streams, liability,
       marketing and other useful resources
Cover photos, scenes from Tompkins County Farm City Day events, from top left: petting alpacas (Angel Tree
Farm, 2008); musicians (Sweyolaken Farm, 2010); spinner (Angel Tree Farm, 2008); Sharon Garland sheepdog
demonstration (Lew-Lin Farm, 2007); hayride (2012); dairy barn (Sweyolaken Farm, 2010); hayride (Sweyolaken
Farm, 2010). All photos by Sandy Repp.
            GETTING STARTED IN AGRITOURISM
                                        By
                                   Jim Ochterski
                                    Monika Roth
                           Cornell Cooperative Extension
Table of Contents
Page
                                                                                         1
                       1. Getting Started with Agritourism
Introduction
                                                                                               2
Start with a Plan                              the first time, the next visitors will not be
                                               so hard to attract. Use of social media to
An agritourism attraction need not be          create a buzz will help spread the news
something different than what you              about your agritourism venture. Take
are already doing at your farm, the            plenty of pictures and post them to further
difference is that you are going to            attract attention.
show the public what you do.
                                               Plan a soft opening – a way to get
Authentic farming experiences appeal to        started is to plan a small activity targeted
visitors that want to learn about how their    at a select group to test your ideas; for
food is produced. Simply showcasing            example, offer fall hayrides. Get feedback
what you do does not involve a lot of          from visitors about what they liked, and
expense and is a great way get experience      what else they might like to see, do, learn
hosting visitors.                              or buy at your farm. This way, you grow
                                               your level of comfort with visitors and get
Agritourism also need not be a full year       to know their expectations plus you don’t
commitment; you may choose to open             have all the cash outlay at once. Grow
your farm by appointment only or host an       the enterprise by taking small steps,
annual festival. Or you can start by           but plan with the big picture in mind.
planting a pumpkin crop and offering u-        It is important to set income goals that
pick pumpkins in the fall or hosting a         you would like to reach.
maple farm open house when boiling sap.
                                               Cater to Visitor Interests
Once you have identified some doable
agritourism activities that fit with your      Another important consideration from the
goals and your farm resources, and that        outset is to identify the type of the
you have time for, list all the tasks or       customers you hope to attract. If you
steps to get started. Once done, have          know you don’t want school children at
someone else review it with you – call         your farm, that’s ok. But you need to
upon extension or tourism staff for input,     know who you want to attract to your
or enlist the help of a business counselor     farm and then develop your enterprise to
or event planner. They may identify            cater to their interests. Once you know
details you might have missed.                 who you want to attract, you can be
                                               selective about promotion that reaches
Develop a launch date for the activity,        your target. Each audience you hope to
then work backwards and list all the           attract will have different interests
resources you will need and the tasks that     and expectations and you will need to
need to be accomplished to be ready for        employ audience specific strategies to
your “launch”. Make sure publicity figures     attract them.
prominently into your plan as it takes a lot
of promotion to get the attention you will     If you want to attract motor coach group
need for launching a new enterprise.           tours to your farm, an organized tour
                                               itinerary is required. You need to plan
Start-up, advertising and promotion costs      everything from the greeting when they
may outpace your returns initially so be       arrive, what they will do, see and buy,
prepared for this. If you have low             and most of all, the bathrooms.
numbers at first, don’t sweat it. If you       Marketing to tour groups will require a
offer a high quality experience, that          nice brochure describing your farm. Enlist
receives favorable responses from visitors,    the help of your county tourism
then you will have achieved a measure of       professional. They know what motor
success. Remember that word of mouth           coach tour operators come to the area
is still a common way that visitors hear       and how to get them to stop at your farm.
about your business, so if you do it right
                                                                                               3
Find a Niche – Packaging example
                                                   Key Ingredients for Success with
An example of attracting a niche group of
                                                             Agritourism
visitors was the Finger Lakes Fiber Tour
held a few years ago. Two weekends
                                                  Evaluate your time and talents and
were arranged for knitters that included
                                                   those of family members who will help
lodging, food, farm tours and workshops.
Where do you find knitters who will come
                                                  Make sure there is a point person to
to the Finger Lakes for such a tour? The
                                                   plan the enterprise
group organizing the package started with
ads in knitting magazines and websites,
                                                  Make sure there is an enthusiastic,
and yarn stores. The weekends were both
                                                   energetic person involved that likes
sold out.
                                                   interacting with people
There are many such niche market
opportunities that can easily be targeted if
                                                  Start with solid, well thought out ideas
you have the right offering that caters to
                                                   for activities you will offer
the interests of a specific group.
sold out.
                                                  Plan the activities thoroughly before
                                                   opening
There are many such niche market
opportunities that can easily be targeted if
                                                  Start small and get feedback
you have the right offering that caters to
the interests of a specific group.
                                                  Grow a little each year
 Have fun!
                                                                                                4
          2. Visitor Expectations for an Agritourism Destination
Having visitors at your farm and adopting       Since childhood, most non-farmers equate
a tourism orientation is likely to take your    red barns, animals in pastures, blue
farm in directions you have probably            overalls, and pitchforks with their idea of
never considered. There will be times you       a farm. Many visitors will have this
are “open” or “closed” and may need to          storybook image in mind when visiting a
enforce those hours by turning potential        farm for the first time. It is important for
customers away. There will be expenses          farmers to communicate that agriculture
for bathroom facilities and beverage            has changed from the “Old McDonald”
inventory for thirsty patrons. In addition      image. Promote your farm as a modern,
to all the farm chores, there are tasks to      business that integrates new technology
keep the premises in top condition to stay      with old-fashioned farming principles.
attractive and safe.                            Avoid projecting a cutesy image; rather,
                                                educate the visitor about the realities of
This chapter provides a list of typical         modern farming. They have invested time
visitor expectations for almost any             and effort in getting to your farm and will
agritourism destination. If you know their      not appreciate being misled by
expectations, you can formulate your            promotional literature that does not match
plans to meet their needs.                      the experience they will have at your
                                                farm.
In every county, the local Chamber of
Commerce or Tourism Agency office refers
visitors to local attractions. Staff at these
offices are familiar with visitors that come      Visitors generally expect:
to the county and region and can provide              The farm meets the visitor’s
good advice to farmers interested in                     image of a farm.
knowing more about what visitors might                The main farm area is clean
expect from agritourism destinations.                    and well-maintained.
                                                      Parking is easy to find and
The people who visit your farm are                       adequate.
generally not farmers and most have little            Visitors can easily figure out
understanding of farms in general. They                  where to go as a starting point
may have a romantic view of farms from                   for their visit.
childhood books or media stories. It is               Staff are evident, welcoming
important to meet their expectations while               and provide instruction to orient
providing a real experience of what it is                the visitor.
like to farm.                                         Visitor facilities are safe and
                                                         accessible for all visitors,
The “Look” of your Farm                                  especially
                                                      small children, older adults and
Regardless of the type of farm, a farm                   people with disabilities.
that opens doors to visitors, should be               The farm has sanitary public
tidy, safe, and project a wholesome image                bathrooms with a toilet and
of farming today. Agritourism farms are                  sink.
often the only connection people have                 The farm accepts credit or debit
with agriculture so your role is as an                   cards, particularly if an ATM is
ambassador for the industry. A positive                  not nearby.
image and message are vital for
successful agritourism.
                                                                                               5
Clean and Well-Maintained Farm                  Parking areas do not have to be paved but
Visitor Areas                                   white striping is helpful to orient the
                                                visitor. If visitors are elderly, or your
A first task is to identify what areas of the   facility has a retail store, a paved parking
farm you will make available to visitors.       area provides sure footing and access.
Focus attention on making visitor areas
attractive while figuring out how best to       Signs directing visitors to parking area
exclude visitors from areas you do not          should be posted at the farm entrance,
want them to go. It is not uncommon             and anywhere the farm driveway divides.
that visitors stray on their own so clear       If your farm has more than one driveway,
signage or fencing may be needed.               use a sign to direct visitors to the proper
                                                entry. Chances are they will not figure
Many visitors will expect to see farm           this out for themselves at a typical farm,
implements and other materials around           unless you provide good signage. One way
the farmyard, but farm junk and salvage         in and out of a parking area is helpful.
equipment should be removed from the
premises or stored far from visitor areas.      Visitor parking signs are typically designed
Building exteriors should be in good            with green or black lettering on a white
condition; a newer coat of paint indicates      reflective background. Pre-printed
pride and reinvestment in the farm.             aluminum signs are inexpensive ($15 -
Children’s toys and family play areas will      20). If you are only hosting occasional
attract young visitors, so keep family          visitors, mount signs on portable stands.
property separated to avoid confusion for
visitors about where they are generally         Do not assume visitors will know where
permitted to go. Livestock fencing should       not to park. They may park in front of a
be intact and labeled to indicate a possible    hay barn, behind an idling tractor, in front
hazard if electrified.                          of the equipment shed, or in the middle of
                                                a cattle laneway. Use “No Parking” signs
The practical effect of maintaining a neat      where needed. A farm is unfamiliar
appearance is added labor. Responsible          territory for visitors so clear signage is
individuals in the farm operation should be     also important for safety reasons.
assigned clean up duty or make a point to
hold everyone responsible for their own         Accessible Farm Visitor Areas
tidiness. If this seems like a burden,
remember that every visitor who turns           As an agritourism destination, you will be
away due to “curb un-appeal” is lost            hosting visitors of all abilities. Expect
income for the farm. First impressions          some visitors in wheelchairs, with walking
make a huge impact on visitors.                 assistance, or strollers, as well as visitors
                                                who cannot see, hear, or speak English
Parking: Easy to Find and Navigate              very well. For farm events and activities
                                                open to the public, be prepared to
Farm owners and their employees                 accommodate a wide range of visitor
generally park wherever it is suitable in       abilities.
the farmyard, so farms rarely have
designated parking areas. Visitors, who         Once your farm is open to the public, you
are unfamiliar with the layout of farmyard,     should reduce barriers to access to where
need clearly designated parking areas.          it is readily achievable, or "easily
                                                accomplishable and able to be carried out
Standard perpendicular parking spaces           without much difficulty or expense"
are 9 feet across and 18 feet deep with 24      (Section 302 of the Americans with
feet to back out. Parallell parking is          Disabilities Act). For example, door
generally not advisable as it takes up too      thresholds should be level, ramps should
much space and people struggle with it.         replace or augment steps, bathrooms
                                                                                                6
should have grab bars, and narrow doors         Credit Card and Cash Access Services
should be widened to 36 inches where
possible. New construction should be            Many tourists will expect your farm retail
barrier-free; meaning any visitor with          operation to accept major credit cards for
physical limitations can still access all       farm product sales, admission and activity
visitor areas.                                  fees. For these travelers, it is a matter of
                                                convenience. For the farm, it usually
Sanitary and Accessible Restrooms               leads to much greater sales. Plan on
                                                building credit card fees into the prices
Within 2 minutes of getting out of the car,     you charge, or set a minimum for credit
many tourists are looking for a suitable        card use (such as $10 minimum).
public restroom; children and older
travelers in particular.                        These days, mobile credit card processing
                                                is an easy way to get started. Generally,
Directing visitors to a farm restroom           all that is needed to accept a credit card
tucked into a back corner of the barn, or       purchase is a compatible mobile device
to a bathroom in the farm house, is             (smart phone or tablet), and a payment
generally not a good idea. As visitor           processing account with a merchant.
numbers grow, a permanent restroom
may be needed though this can be                If a credit card terminal is not in your
expensive.                                      plans, make it easy for customers to use
                                                other payment methods, like cash and
Visitor restrooms at your farm must be          checks. Figure out where the nearest ATM
clean, uncluttered, bright, fully-supplied,     machines are and post these locations. If
and easily accessible. Visitors often           someone writes a check, make sure it is
expect separate facilities for men and          clear to whom the check should be written
women, but will accept a unisex restroom.       by posting a small sign at the checkout
They prefer to find the restroom easily,        with the farm name and any other
without having to ask where it is or if it is   instructions. (e.g. Make checks payable to
locked. Since this is often the first room      “Willow Valley Farm” and include a phone
they will visit, they will be judging your      number).
hospitality immediately. Even though it is
a farm, visitor restrooms must sparkle.
                                                                                                7
                                3. Customer Relations
Farms are in the farming business, but                Ask questions that inform your
agritourism is a people business. Your                 marketing strategy – “Is this your
new job as an agritourism destination is to            first visit, how did you hear about
host visitors who will also be customers.              our farm, where are you from? “
The idea is to have them so engaged in                Pay attention to overheard
your farm that they will gladly hand over              comments from visitors. Phrases
money for the experience. This chapter                 like “well, we finally found it” hint
describes ways to make the visitor                     at the need for better signs.
experience as enjoyable as possible.
Each day your agritourism enterprise is         Even though your farm is a dawn to dusk
open, follow a set of standard practices, to    operation most times, your agritourism
make sure you are ready for visitors.           entity will need defined hours and days of
                                                operation. Some farms select just one
Before opening:                                 weekend each year to host visitors, for an
    Make sure entrance and parking             open house or farm festival. Others may
       signs are in place and easy to spot      have seasonal hours of operation. Hours
    Put up an open sign or flag                should be listed prominently on your farm
    Sweep visitor areas                        sign, even if you are only open for the
    Empty trash containers                     season. “See you next season, provides a
    Check inventory of refreshments            reminder for visitors to come back”.
       and sales items (if applicable)
    Refresh displays (if applicable)           Visitors appreciate regular business hours,
    Clean restroom, check supplies (if         such as “12 Noon - 8 PM, Friday,
       applicable)                              Saturday, and Sunday” mostly because is
    Make sure you have ample                   easier to remember. Avoid changing your
       literature on hand that is needed        hours of operation frequently or posting
       for farm exploration, such as PYO        hours that vary greatly from day-to-day,
       maps or what to see on the farm          which can confuse even dedicated regular
       and how to best experience it            customers.
                                                                                               8
Handling Difficult Customers and
Naive Questions                                It is possible that you will be faced with
                                               very challenging questions about animal
People who visit farms are doing so in part    welfare, the use of chemicals on crops,
because they want to learn more. What          animal medications, and other touchy
they do know has come from the evening         topics. If someone with an extreme point
news, children’s storybooks, movies, and       of view visits your farm, you must realize
distant memories from family farms they        you will not change their mind. They have
visited years ago. Since their knowledge       a lot of emotion in their point of view, are
is limited, they may ask odd questions         not likely to compromise. If you find
about things that seem obvious to you.         yourself confronted with an extreme point
                                               of view on an issue related to your farm,
Each customer is a living and breathing        one of the only decent things you can do
marketing opportunity for your                 is to act conciliatory.
agritourism operation, so it is important to
show respect and empathy for their point       Here is an example:
of view, no matter how naïve their
question. Restate their question to start,     A visitor to a dairy farm open house
and then give them a brief answer.             confronts the herd manager about tail
Every question is a chance to educate the      docking. “You should be ashamed for the
consumer about agriculture and learn           pain and mutilation you are causing these
about current farming practices…what it        animals! I am going to call for a humane
takes to grow a crop, raise livestock, and     officer to investigate your farm!”
operate a viable farm.
                                               Herd manager: “I understand your point
Here are some examples:                        of view since I am around these animals
                                               all the time. Tail docking is not illegal and
A visitor at a dairy farm asks about           helps to keep our milk supply clean and
white bags in the fields.                      safe. Your point is well taken, I have
                                               thought about this quite a bit myself. In
Farmer: “We harvest corn and store it in       fact, I oversee the process to make sure it
the form of chopped silage in bags to          is done as well as possible for cow
conserve nutrients in the grain that cows      comfort.”
eat. Silage bags replaced upright silos
you may have seen on farms in the past.”       It will take time and practice to become a
                                               good people-person. If that is not your
At a u-pick apple orchard, a customer          forte, find a family member or employee
asks about picking apples, for making          who is trained as the point of contact for
pie.                                           telling visitors about your farming
                                               practices.
Farmer: “Here is a list of our apple
varieties and whether they are good for        On the whole, customers will be polite,
baking, sauce, or fresh eating. You will       receptive, and interested in your farm.
find we have many options, but my              Nonetheless, there are some that will
favorite at this time of year is…xyz.”         create challenging moments in your day.
                                               With good service as a priority, along with
Near a young goat pen, a parent tells          instructional signs and a friendly
their child, the hornless goats are            approach, you will build positive visitor
females, not realizing both sexes had          relations that result in repeat visitors.
been debudded.
                                               REMEMBER you only have one time to
Farmer: “It is actually hard to tell which     make a good FIRST impression!
are boys and which are girls. We want
them to be safe around each other, so we
prevent the horns from growing on both
the boys and the girls.”
                                                                                               9
                        4. Income Sources in Agritourism
                                                                                            10
fresh fruits or vegetables, based on                 $15 for a dozen worms, a fishing
volume or weight. With greater interest               pole and tackle for an afternoon of
nationally in local food sources, there is            farm pond fishing
ample opportunity to invite visitors to buy          $15 for an archery course circuit
directly at the farm.                                $20 for a short horse riding session
                                                     $4 for a trip through the corn maze
An agritourism enterprise at your farm
should expand the customer base beyond
local residents. For example, a maple          Class/Skill-Building Fee
producer might have stagnant sales of
syrup and is looking to boost the number       Educational tourism opportunities are on
of bottles sold. An agritourism activity       the rise because tourists prefer to stay
like an open house during sap season, a        active and mentally engaged, even on
woods walk, or a class about maple candy       vacation. Nearby residents and neighbors
making can expand the customer base,           will also take advantage of classes a farm
since there is an additional attraction to     might host. There are many types of
the farm. In most cases with direct            classes a farm might offer.
marketing, more customers mean more
sales.                                         Here is a sampling:
                                                   Horse farm offers a clinic on how to
Sales of Processed Farm Product                       a horse
                                                   Grain farm has a bread-baking
Many farms have expanded into sale of                 class
value-added items. Processed products              Fruit farm shows visitors how to
made from farm produce (jellies, pickled              make jam, jelly or fruit syrups
products, dried fruit, sauces) are                 Grape farm hosts a wine making
attractive to visitors since they can                 class for beginners
transported with less concern about                Small dairy farm hosts a cheese
spoilage and they make good souvenirs or              making class
gifts. Sale of these products is enhanced          Herb grower hosts a class to make
when visitors see or learn how they are               herb containers or dry culinary
made and get to taste a sample.                       herbs
                                                   Vegetable farmer offers a cooking
Craft/Souvenir Sales                                  from the garden class
In addition to farm product sales, farm        The point of hosting a class on the farm is
owners can capitalize on the sale of           to charge a fee for the experience and
souvenirs like t-shirts, ornaments, crafts,    expertise. It is good to relate the class
and rural antiques. Some agritourism           back to the farm for additional sales
destinations have gift shops which require     income.
inventory management. A challenge is to
make sure the gifts do not become a            Tasting Fee
distraction from the farm, which is the
main purpose of agritourism.                   Farms that grow a wide variety of edible
                                               products might consider having a fee-
Activity Fee                                   based tasting experience. An orchard
                                               might offer samples of historical apple
Why do some farms have corn mazes?             varieties. Since these varieties are
The answer has little to do with boosting      uncommon, the visitor is often willing to
crop sales. A corn maze is a proven way        pay for the opportunity.
to collect activity fees from farm visitors.
                                               In the apple example, the orchardist could
Following are examples of activity fees:       host a weekend tasting at various points
     $1 for crackers to feed the goats        in the season. Guests would pay $2 - 5
     $2 for hay wagon ride                    each to taste an array of fruit varieties
                                               they have never experienced before.
                                               Other farm products suitable for tastings
                                                                                             11
include cheese, herbs and edible flowers,      For large events, sponsors can also be
melons, heirloom tomatoes, berries, and        identified and approached to make a
farm processed products.                       contribution to help cover event costs.
Cleanliness is one of the most important       Farm visitors like to eat, especially if you
aspects of renting barns and farm grounds      expect them to stay for any length of
for non-farm use. Visitors seek a barn         time. Food sales might be an informal
atmosphere, minus dust, odors, farm            snack (farm products like apples or cider,
noises, mud, and other such distractions.      baked goods) or part of a planned café-
The building must be structurally sound,       style meal (sandwiches, grilled food, etc.).
and should have in-house restrooms for         Some agritourism destinations operate
large crowds.                                  full-service restaurants.
                                                                                              12
                   5. Agritourism Liability and Questions to
                           Clarify With Your Insurer
                                                                                            13
Additional terms of insurance can be            agritourism operation extend only to the
specified in a rider, which can be used to      business assets as part of the LLC.
amend your coverage to supplement your
basic farm and home policy. You may             To set up an LLC in New York State, you
need a completely separate insurance            will need to prepare, sign and file your
policy to cover the agritourism activities.     Articles of Organization with the
                                                Department of State. You are not
Start the conversation by asking the            required to have a lawyer involved, but
following questions:                            since it is a binding legal matter, you
     As an insurer, do you understand          should take advantage of professional
        the proposed agritourism plans?         legal assistance. Make sure an LLC
     To what extent does this policy           provides the appropriate tax management
        cover product liability, premise        strategy; the LLC will need a taxpayer
        liability, operations, and contracts?   identification number. The LLC may also
     Are farm employees covered under          need a Certificate of Authority to collect
        this policy?                            sales tax on taxable items, and licenses to
     Would guests have to sign                 engage in some business practices.
        anything special to be covered
        under this policy, or would a waiver    You do not have to set up a separate LLC
        form be necessary?                      to engage in agritourism. Check with your
     Should groups be required to show         insurance carrier about the best way to
        evidence of insurance?                  meet your goals from income diversity
     Is a property inspection necessary        and risk management.
        as part of the terms of the policy?
        If so, what might be inspected?         In summary, try not to let fears of
     What coverage levels would you            possible incidents hamper your
        recommend for liability (product,       agritourism plans. Manage the risk by
        premises, operations, personal,         controlling visitor access to the whole
        and contracts)?                         farm, working with your insurer, and
                                                having adequate liability insurance in
                                                place as a backup.
Separating the Agritourism Entity
from the Farm                                    Checklist
                                                                                              14
                   6. Marketing Your Agritourism Enterprise
                                               ready for prime time, invite selected
If you don’t plan how you will market your     groups to visit. Start with a group that is
agritourism enterprise, it’s like throwing a   familiar and who will be honest. Ask them
party without sending invitations. A           what they find interesting about your farm
multi-pronged marketing plan will be           operation and what could be improved.
needed to attract both local customers         Then make improvements and delve into
and tourists.                                  your marketing plan.
                                                                                             15
   Each farm attraction has an appeal to      4. Free Promotion including press
   a specific target group. Analyze the          releases and calendar announcements.
   potential on your farm for creating an        Don’t pay for advertising if you can get
   audience specific attraction and then         free coverage. Farm stories can be
   market it correctly by reaching the           written to address many media angles.
   audience through medium with which            For example, send an announcement
   they are most likely to engage.               about your “new” agritourism
                                                 enterprise to business editors. Human
2. Define your target area for promotion.        interest stories might include your
   A farm agritourism experience                 child’s egg business or vegetable
   provides an excellent opportunity for         garden. Become the media expert on
   day-trippers so start by focusing             weather’s effect on crops - call area TV
   media outreach in communities within          stations and invite them to your farm
   one hour’s drive of the farm. Target          to see the apple crop, the giant
   major population centers. Start with a        pumpkins, etc. Contact food editors to
   weekend open house to test the draw           let them know what’s in season and
   from communities within your target.          encourage them to feature recipes for
                                                 those products. Farm events can be
                                                 listed in event calendars found in
     Typical distances visitors travel
                                                 papers, on the radio, TV, internet
                                                 listings, etc. One story in the paper or
     -Farm stand –1to 10 miles
                                                 a short radio or TV segment is worth
                                                 thousands in advertising dollars. Don’t
     -Farm store - 10 to 20 miles
                                                 be shy about cultivating a relationship
                                                 with the media in your area.
     -Farmers market – 2 to 10 miles
     small markets; 60 large markets
                                              5. Advertise selectively to get your name
                                                 out. Advertising can be expensive so
     -PYO – 20 – 60 miles
                                                 be selective with how you spend your
                                                 money. For example, if you are a new
     -Destination farms – 200 miles
                                                 nursery business, many papers have a
                                                 spring gardening issue to advertise in.
3. Websites/Social Media. These days, a          A farm market might place an ad on a
   farm intending to attract visitors            cooking page and highlight what is
   cannot be without a website and               fresh from the farm. Many papers
   facebook page. Younger tourists are           publish summer supplements that list
   totally plugged into finding things to        things to do in the region. List your
   do via the internet. A farm website           farm agritourism destination in these
   should be linked on your county               papers because both locals and visitors
   tourism website and other such places         pick them up.
   where visitors will look for information
   about what to do in an area. Social        6. Contact your Community Chamber of
   media such as facebook helps to               Commerce or County Tourism Agency.
   create a buzz by sharing images and           This is a valuable connection that you
   stories about the farm, and through           should make as soon as you start
   visitors who share their experiences          formulating your agritourism plans.
   with friends. Rating services like Trip       Your local tourism professional can tell
   Advisor and others further bolster the        you about the kinds of visitors that
   visitor awareness of your farm. More          come to the area, share ideas for
   than ever, it is hugely important to          marketing, advise you on how to
   offer a top notch experience from the         develop your visitor experience so that
   moment customers arrive till they             you meet their expectations. They will
   leave to ensure a positive buzz!              also include your farm in county
                                                 tourism brochures, on websites, and
                                                 market your destination to travel
                                                                                            16
   writers, hook you up with motorcoach       10. Participate in community events.
   tours and promote your farm at travel          There may be a fee to set up a table at
   trade shows. Agritourism combined              a community festival or other such
   with eco-tourism, edu-tourism or               event, but it can provide great
   culinary tourism is hot so make the            exposure especially for a newer
   tourism office your first stop for             enterprise. A booth can promote your
   promotional assistance. Regional               business, feature your products
   tourism agencies are another resource          through samples and sales, and you
   that offer similar services to members.        can interact directly with many people
                                                  to let them know about your farm.
7. Build your marketing brand and
   image. This includes: developing a         11. Signage is an important investment.
   logo and unifying marketing theme              A sign with the farm name, hours,
   that captures your standards and what          days and season of operation is a
   you have to offer. Make sure your logo         communication tool for all that pass
   and the image you create in marketing          by. A permanent year-round sign with
   materials, matches the reality of what         your season of operation provides a
   you have to offer at your farm.                constant reminder to come when you
                                                  are open. A seasonal or temporary
8. Marketing materials.                           sign is not as effective. Check the
   A colorful, eye-catching rack card that        signage ordinance in your community
   can be placed in tourism offices and           for placement and size limitations. In
   other tourism outlets is a good                addition to a sign at the farm, it is a
   investment. The card should include            good idea to place a sign on the main
   your logo, key information about what          roads leading to the farm. Placement
   people can experience, photos that             may be an issue and you should find
   convey what they will find, plus a map,        out what the rules are. Your State
   directions, hours, contact information         Department of Transportation may
   including a link to your website. A rack       have an agricultural signage program
   card can be inexpensive to produce             for posting Tourist Oriented Directional
   and is a good value for getting the            (TOD) signs in rural areas.
   word out about your business.
                                              12. Putting it all together in a plan. While
9. Other free outlets to list your farm:          it takes effort to do marketing, it will
   Some state departments of agriculture          pay off. The strategies you will use to
   have listings of farm markets and              promote your farm should be
   agritourism destinations. Check their          organized into a marketing plan that
   websites and see if there is an                includes: who your target market is,
   opportunity to have your farm listed.          where and how you will reach them,
                                                  your promotion and advertising plan,
   Contact your county Cooperative                and a list of the connections you need
   Extension office as they often get calls       to make to get your name out. Plan
   from groups or individuals who want to         the whole year in winter prior to the
   visit farms. They may also publish             next season. Generate the ideas for
   listings of you-pick farms, farm               press releases, write the stories, do
   markets, and agritourism destinations,         the outreach to get yourself listed in
   and may be looking for a farm where            county brochures because if you wait
   they can host educational events.              till the growing season, you will have
   Also, extension staff can help you with        missed the deadlines and won’t have
   business planning and marketing ideas          the time to invest in promotion.
   for your agritourism enterprise.               Planning your promotion should be a
   Additionally, they may be able to              fun and creative exercise that will be
   provide you with media listings so you         rewarded if you take the time to do it
   don’t have to create your own list.            in advance.
                                                                                             17
         7. ARE YOU READY TO HOST VISITORS AT YOUR FARM?
Business Experience
                                                         Yes No   Improve
I am motivated to take on a new enterprise
I have managed a business before
I have a business plan for my current enterprise
I keep good production and finance records
I am willing to take risks
Other experiences and qualities:
Personal Qualities
                                                         Yes No   Improve
I am a good planner/organizer
I have creative ideas
I have a high level of energy and enthusiasm
I enjoy doing new things
I follow through on what I start
I enjoy interacting with a variety of people
I like to show people my farming operation
I don’t mind people wandering around my farm
Other personal qualities that apply to this venture:
Skills
                                                         Yes No   Improve
Business planning
Art/Design
Advertising/public relations
Media experience: writing/website/radio/TV
Teaching
Crafts (list):
Other skills you have that will come in handy:
                                                                            18
Time Assessment
How much free time do you have per week? _____ Hours/week
Time you will devote to this new venture? _____ Hours/week
Family or Friends to Support Development of your New Venture
Are the members of your family or friends supportive of this new venture?
2)
3)
4)
                                                                                              19
Where Do Visitors Come From?
     %                                                 List Communities
            Within 10 miles
20-50 miles
50-100 miles
100 miles +
FIRST IMPRESSIONS
                                                                    Yes   No   Improve
Finding the Farm
                                                                                         20
Relatively smooth?
Free of potholes?
Free of mud?
Gravel to keep down dust?
Paved for ease of walking?
Landscaping
Handicap access
                                                                                          21
Exterior nicely painted, in good repair
Building interior:
- Entrance clearly marked
- Doorway wide enough (double door)
- Floors are smooth, level
- Bright, clean, well lit
- Hazards eliminated
- Clutter under control/out of view
Similar construction/style/vintage
Sturdy, safe, free of nails or splinters
Attractive Displays
                                                                                    22
       Product signs
       Price signs
Customer Convenience (check all that apply)
       Shopping basket/carts
       Credit cards
       Tasting
       Recipes
       Bathrooms
       Seating areas
       Guest books
       Newsletter
       Ordering info
       Brochure with hours
       Visitor information/nearby attractions
PERSONNEL
                                                                  Yes   No   Improve
Appearance is neat and clean. Wearing farm shirts/name tags?
Greet customer
Helpful, courteous, cheerful, professional, enthusiastic
Well informed about the farm and farm products
Not overbearing
Ask where are you from, how you heard about farm, etc.
Know about things to do in area; provide suggestions/directions
SERVICES OFFERED
List all the things visitors can see at your farm.
                                                                                       23
    4.
    5.
Activities that must be PRE-ARRANGED:
    1.
    2.
    3.
    4.
    5.
                                                                                         Needs
TOURS OFFERED
                                                                       Yes No         Improvement
Are they well planned and delivered?
Can they be tailored to groups’ interests?
Name of Tour                                Time it Takes              Target Audience
EVENTS/FESTIVALS
                               Month                                            How many people do
Festival Name                   Held      Purpose                               you want to attend?
LODGING OFFERINGS
                                                            Number of
Type of Lodging (e.g., B&B, cabins, lodge, camping)         rooms/beds/spaces      Price Range
SERVICES OFFERED
                                                                                                      24
SECTION 6: NATURAL AREAS INVENTORY
Are these a resource for visitors?
Ponds                 Yes            No    Could be developed
Woods                 Yes            No    Could be developed
Hiking trails         Yes            No    Could be developed
Scenic views          Yes            No    Could be developed
Hunting               Yes            No    Could be developed
Fishing               Yes            No    Could be developed
X-Country skiing      Yes            No    Could be developed
Bike trails           Yes            No    Could be developed
2)
3)
4)
5)
                                                                   25
8. Agricultural Tourism Publications and Web Resources
Vermont Tourism Research Center – Agritourism Resources – Fact Sheets –
Opening your Farm to Visitors and Agritourism and Culinary Tourism Checklists
http://www.uvm.edu/tourismresearch/?Page=agritourism.html
The Legal Guide for Direct Marketing, Neil Hamilton. Drake University Agricultural Law
Center. http://directmarketersforum.org/the-legal-guide-for-direct-farm-marketing/
More of a focus on farm product direct marketing than agritourism per se.
      The New Agritourism, Hosting Community and Tourists on your Farm, by Barbara
       Berst Adams, 2008. New World Publishing, Auburn CA, www.nwpub.net
County and State Tourism Offices – be sure to contact the local tourism office our
Chamber of Commerce for assistance with your agritourism enterprise. State offices often
have additional resources and professional advice.
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