Driver Application
Driver Application — Application Process Flow : Driver
Login → Driver App Login Feature Update :
1. Drivers will be logging in with their registered number, & they can set the password after logging in with the
OTP received on their registered number.
2. If any driver enters the driver ID & any password, then the driver will get a pop-up that the password has
expired and now he needs to verify his ID with the registered number or alternative number. After verifying the
OTP, the driver will be able to login in the app and can reset the password.
Driver Application — Application Process Flow : Driver
Register Number Driver ID
Homepage → After Login in, the driver will be landing on the homepage.
Drivers can login with the registered number, OTP, or Driver ID and password.
1. My Code
2. Help Center
3. Nearest Station
4. My Leaves
5. My Penalty
Homepage → After Login in, the driver will be landing on the homepage.
Drivers can login with the registered number, OTP, or Driver ID and password.
1. My Code -
Here you will find your dynamic QR code, which will be scanned by your partners to issue
the swap. Please see the image below for your reference:
This scanner is valid for 59 seconds; once finished, it will ask you to refresh the scanner.
Homepage → Help Center
1. My Code
2. Help Center
This tab will help drivers create a ticket from the driver application. Also, they can view all tickets
with See All Tickets on the ‘’ Tickets & FAQs‘’ tab.
To create a ticket, the driver needs to click on the 'Create Ticket' tab.
After clicking, the interface given below will appear:
Homepage → Help Center
1. My Code
2. Help Center
To create a ticket → the driver must select the issue from the issue select dropdown.
then the driver must explain the issue by typing or speaking.
where he can record his voice by clicking on the mic symbol or by clicking on the Add Image tab.
Next to that, click 'Raise Ticket'.
Homepage → Help Center
1. My Code
2. Help Center
Tickets and FAQs: Here under Tickets, drivers will be able to see all the complaints,
whether open or closed;
They can also check the FAQs under the FAQs tab.
Drivers will get two options at the bottom of this page: one is ‘Contact Us’ and the second is ‘Add Ticket’.
If anyone clicks on ‘Contact Us’ → it will be redirected to share complaints via email.
Homepage → Nearest Station
1. My Code
2. Help Center
3. Nearest Station
This tab will reflect all nearby stations in the map and list view.
Homepage → My Leaves
1. My Code
2. Help Center
3. Nearest Station
4. My Leaves
It will show the total swaps, leave and battery submit details along with the leave policy in the calendar view.
Leave Policy : Here the policy for leave is available where the number of active days allotted for the leave is mentioned.
Homepage → My Penalty
1. My Code
2. Help Center
3. Nearest Station
4. My Leaves
5. My Penalty
Here the driver is able to see the penalty amount, where he can pay the penalty at one time or in partial payment.
Click on fill penalty, where he gets the option to fill minimum or fill complete penalty at one time.
Driver My Wallet:
On the home page, there is the option of My Wallet. Here the total amount of the amount will be visible.
Please follow the steps given below to recharge the account:
1. Click on recharge Khata.
2. Choose a popular amount to recharge your khata.
3. Click on the proceed button to get the payment option : It will then be directed to the Razorpay payment page
4. where payment can be made through ATM/Debit/Credit Card, UPI, Wallet, NetBanking, and Pay Later.
Please see the image below for your reference:
Home Page: Battery Percentage Feature
Display Battery SoC (% Charge) through IoT:
Users can now view the % SoC of the batteries mapped to them if IoT is pinging. In case of non-availability of IoT data or error in SoC data,
only the battery IDs will be displayed.
This would help reduce tickets generated because the driver cannot check SoC using the SoC meter, especially in cases where the meters on
the vehicle are giving wrong SoC data.
Driver App: Profile Section
On the top left corner of the home page, there is a profile icon that includes name, vehicle number, battery alignment, and driver status. This
tab has some subtabs, which are mentioned below:
Driver App: Profile Section
All tabs are explained below:
1. My Info →
It will show driver details like profile picture, ID, mobile number, recharge plan, vehicle type, vehicle number, and date of joining.
“Password Change” tab is also available at the middle bottom of the page to change the current password.
2. Change Language →
Here you can change the language of your driver app as per your choice. The default language of the app will be English; if your preferred
language is Hindi, then you can set your app language.
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Driver App: Profile Section
All tabs are explained below:
3. Today’s Swap →
It will show date wise details of all swap transactions.
4. My Leaves →
It will show all swap, leave, and battery submit details along with the leave policy in calendar view.
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Driver App: Profile Section
All tabs are explained below:
5. Training Videos →
Training videos have been added to the application for better understanding of drivers.
6. Helpline →
Click >> Helpline >> Tickets & FAQs >> Contact Us → from here, the Driver can send us email on: driver-support@batterysmart.in
7. Referral →
This tab is used to reference the driver with the help of the application, so there are two sub tabs:
→ रे फर करें (to refer): This is used to fill in the details of the driver the driver wishes to refer.
→ Referral (referral amount history): shows the amount of referrals received.
Driver App: Home Page Bottom Line Feature:
1. Home: It directs to the homepage.
2. My Wallet: It directs to the account.
3. My Code: driver's dynamic QR code is available here.
4. Station: From here, drivers can check their nearest station or driver service center.
5. Driver Wallet New Launched : Tutorial Video
Thank You
