1

CHAPTER I: INTRODUCTION TO INTERNSHIP

About Internship

Bachelor in Business Administration (BBA) is a specialized stream offered by Tribhuvan

University. The course BBA, within its predefined period has number of theoretical subject
matters along with a practical learning aspect called Internship compulsory to be completed
for the achievement of the degree in BBA. It has provided a practical platform for developing
creative side of students.

During the program, students are required to prepare a report, which in turn has helped the
students to develop their analytical skills through practical basis. The internship provides the
students a chance to work in the reputed organizations, where the students can implement their
theoretical knowledge in the real situation. This has helped the students to experience the
actual job situation and is also a type of the job training.

Internship is the short period activity performed by the candidates from various educational
backgrounds to work and to learn at the same time while they are provided eligibility by the
concerned officials or authority. In my case, my campus, Butwal Multiple Campus, has issued
a kind of letter stating the nature of internship on my behalf so that I can be eligible.

Practical based knowledge is very necessary to cope up with the external environment. In
other words, internship has been a window to the outer world. And that is why internship has
been a wonderful experience for me. It is the medium through which I get the chance to apply
my theoretical knowledge into the realistic field. It is obvious that only the theoretical
knowledge is not sufficient to tackle with real time problems. So, to update with knowledge,
practical knowledge is very necessary.

In my internship period, I have utilized all my efforts in creating an excellent impression

towards my mentors and my supervisor along with collecting as much information and ideas
as I could from the firsthand experience. It was a wonderful opportunity indeed to do field
work and learn from it which has a great deal in my career life.
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Organizational Selection

I have decided to carry my internship at a reputed financial institution from the Butwal
locality. From amongst different banks and other financial institution, I choose Global IME
Bank Limited in this regard. It is so because, the bank has recently merged with two other
financial institutions aswell as it is one of the oldest and strongest banks in Nepal.

After deciding the bank to do my internship, I have complied with all other essential
procedures along with the documents required to drop a request letter at the corporate office
of the bank. I have started to work at the bank the day after tomorrow I got the call from
Operation In charge, Mr. Pradip Poudel.

Objectives of Internship

The foremost important objective of internship is to apply the theoretical education into
practical field to bridge the gap of understanding about the subject matter. On the other hand,
followings are the cited objectives of my internship;

a) Get the attention from the supervisor and other officials by complying with the
statedrules, regulations of the institution and outperforming the expectation of them.
b) To be familiar with the real work environment of banking sector.

c) To recognize the whole operational mechanism of the banking industry.

d) Considerate the customers desire as a service seeker and the methods to fulfil such
urges.
e) To analyze the core strength as well as weakness of Global IME Bank and at the
sametime opportunity and threats prevailing in the banking sector.

Duration of internship
As per the requirement of BBA Curriculum one has to complete seven weeks internship
period in the work place as per their partial fulfillment of BBA program according to their
specialization subject.
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Table 1: Duration of Internship

First week
Second week
Third week
Fourth week
Fifth week
Sixth week
Seventh week

Activities Performed
During the period of internship, the intern got the opportunity to work in Customer Service
Department. The activities are pointed below:

Table 2: Activities Performed

On a customer’s request, assist with form completion.
Scanning, printing and photocopying the documents.
Arranging and submitting the paperwork.
Answering the phone calls.
Ekagaj uploading the document.
Establishing and cancelling accounts

Limitations

This report was being prepared while my internship was in effect. Thus, any kind of limitations
are the direct result of the limitations form my ongoing internship program. Some of the
limitations are presented here;

a) Detailed analysis of the operations of the bank was not available due to the restrictive
bank policies for the interns.
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b) Although most of the operational areas of the branch are covered, still some central
banking procedures are not fully participated and practiced due to the internship time
constraint.
c) Some data such as branch operating costs, rental expenses etc. could not be reached
due to the policies of the bank.

As far as possible, the report will provide with enough materials to understand about the
bank and its operations and will explore about my internship experience.
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CHAPTER II: INTRODUCTION OF THE ORGANIZATION

Background

Global IME Bank Ltd. (GIBL) emerged after successful merger of Global Bank Ltd (an “A”
class commercial bank), IME Financial Institution (a “C” class finance company) and Lord
Buddha Finance Ltd. (a “C” class finance company) in year 2012. Two more development
banks (Social Development Bank and Gulmi Bikas Bank) merged with Global IME Bank Ltd
in year 2013. Later, in the year 2014, Global IME Bank made another merger with Commerce
and Trust Bank Nepal Ltd. (an “A” class commercial bank). During 2015-16, Global IME
Bank Limited acquired Pacific Development Bank Limited (a "B" Class Development Bank)
and Reliable Development Bank Limited (a "B" Class Development Bank).
Global Bank Limited (GBL) was established in 2007 as an ‘A’ class commercial bank in
Nepal which provided entire commercial banking services. The bank was established with the
largest capital base at the time with paid up capital of NPR 1.0 billion. The paid-up capital of
the bank has since been increased to NPR 8.88 billion. The bank's shares are publicly traded
as an 'A' category company in the Nepal Stock Exchange.
It is in line with the aim of the bank to be “The Bank for All” by giving necessary impetus to
the economy through world class banking service.
For the day to day operations, the bank has been using the world renowned
FINACLE software that provides real time access to customer database across all branches
and corporate locations of the bank. This state-of-the-art customer database has also
been linked to a Management Information System that provides easy reach to all
possible database information for balanced and informed decision making. A disaster
recovery system (DRS) of the Bank has also been established in the Western Region of
Nepal (200 Kms West of Kathmandu).
The bank has been able to achieve excellent diversification of its assets. A well-
balanced distribution of exposure in areas of national interest has been possible through
long term forecasting and timely strategic planning. The bank has diversified interests in
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hydro power, manufacturing, textiles, services industry, aviation, exports, trading and
microfinance projects, just to mention a few.
The exemplary performance of the bank in these last eleven years has elevated it to a premier
status in the industry. The bank has been handling government transactions and is officially
among one of the few commercial banks trusted by the Government in handing Government
revenue transactions of various offices. The bank has been able to earn the trust and
confidence of the public, which is reflected in the large and ever-expanding customer base
with more than 800,000 numbers of accounts in deposit base and above 24,000 in credit.
Through all this the bank has been able to truly achieve its vision of being “The Bank for All”.
Even with all this success, the bank remains internally focused towards manpower
development, product innovation and process innovation etc., to have a strong and solid
foundation, which are ongoing and continuous improvement initiatives undertaken by the
management and staff alike.
GIBL has been conferred with “The Bank of the Year Award 2014” for Nepal by the Bankers
Magazine (Publication of the Financial Times, UK) and “Best Internet Bank 2016- Nepal”
by International Finance Magazine, London.
GIBL was appointed as the first handling bank unit of CREF (Central Renewable Energy
Fund) under AEPC (Alternative Energy Promotion Center).

Organization’s mission, vision

Mission of the bank

To win respectable market share through customer focused quality products and services,
innovative business solutions and technology driven banking thereby enhancing the growth
and profitability of the bank so as to ensure the optimum benefit to all stakeholders at all times.

Vision of the bank

The bank shares a common vision of “The Bank for All” amongst its Promoters, Directors,
Management Team and Staff in commitment to providing the highest standard of services
for customers from all regions and societies.
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Objectives of GIBL
a) To extend professional and efficient banking service to various segments of
the society.
b) To facilitate the reliable, prompt and high standard of banking service for adopting
the latest version of banking technology in compliance with the need and demand of
the market.
c) To develop lifelong relationship with clients and achieve profitability
though customer satisfaction.
d) To widespread its branch network in different part of the counties at least one branch
on all development regions facilitating large number of clients as possible.
e) To become a landing bank by providing premium product and service and
then ensuring attractive and substantial return to the shareholders.
f) To provide financial help to the general public.
g) To encourage industries by providing necessary capital.
h) To provide safe deposit to the customer.
i) To become the bank of first choice.

Major market and customer of Global IME Bank Limited

The business is based on their vision of empowering their customers to help realize their
financial goals and aspirations through innovative financial solution delivered efficiently and
professionally.
Major market for Global IME Bank Limited as the banking and finance institution are retail
banking and Corporate Banking of Nepal and customer are Retail and Corporate customers.
In a competitive and crowded market, they understand the need to give their customers clear
and real reasons their finance to them as protectors of hard-earned wealth. They provide
reliable and responsive customer service and invest in technology and ideas to make banking
convenient, cost effective and simple for their customers.
They believe, that their customer chooses to patronize them with their business due to their
sustainable relationship approach that makes Global IME Bank a partner in their growth and
 8

progress.

Bank’s Products and Services

The bank offers a complete range of banking products in deposits, lending, trade finance and
remittances. The bank’s deposit product portfolio encompasses customer tailored saving
deposits, fixed deposits, call and current deposits. The lending product portfolio includes
commercial loan products such as demand loans, cash credits, overdrafts, trust receipts and
term loans, whereas a complete portfolio of personal and retail credit products are also
provided by the bank. Nonfunded based products such as bank guarantees and letters of credit
are also available to the bank’s customers. GIBL's focus has been stretched out to financial
supports to Corporate and Infrastructure Sectors with preference on renewal energy, SME,
Retail and Micro Financing Loans. In continuation of living with its vision “The Bank for
All”, the bank has launched Agricultural Loan in co-ordination with food processing
industries as about 70% of the Nepalese population depend on agriculture for their livelihood.

Saving Deposit Products

a) Gobal Navaratna Bachat Khata

b) Global Abhibhawak Bachat Khata
c) Global Ladder Savings Account
d) Global Premium Savings Account
e) Global Remittance Bachat Khata
f) Global Janmabhumi Bachat
g) Global Students Saving Account
h) Foreign Currency Savings Deposit Account
i) Global Balbalika Bachat
j) Global Karmachari Bachat
k) Global Nari Bachat
l) Global Senior Citizen Account
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Fixed Deposits Products

a) Global General Fixed Deposit

Current Deposits Products

a) Global Current Deposit

b) Global Convertible Foreign Currency Current Deposit Scheme

Loan and Advances

Consumer/Personal Loan
a) Global Home Loan
b) Global Auto Loan
c) Global Hire Purchase Loan
d) Global Mortgage Loan
e) Global Education Loan
f) Loan Against Fixed Deposit

Corporate Loan (Funded)

a) Fixed Term Loan
b) Working Capital Loan
c) Overdraft
d) Import Credit: Trust Receipt (TR) Loan

Value Added Services

In addition to the above, the bank also offers a variety of value-added services to its customers.
The bank has also been providing Internet/Mobile Banking Services (through its website
www.globalimebank.com), SMS Banking Services and SMS Notification Services among
other such value-added proposition to its customers. The bank has also been issuing VISA
debit and VISA credit cards to its customers since 2009. GIBL is the only bank to provide
SMS alert to its customers on credit transactions and credit card transactions besides other
transactions.
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Correspondent Network
The bank has been maintaining harmonious correspondent relationships with above
60 different international banks from various countries to facilitate trade, remittance and other
cross border services. Through these correspondents the bank is able to provide services in
any major currencies in the world. The bank also maintains its extension offices in India and
Middle East to assist in the remittance of funds from overseas Nepalese workers. These
services are soon to be expanded to South Korea.

Branchless Banking
The bank is now operating 131 branches, 5 extension counters and 14 revenue collection
counters spread throughout Nepal. All of the bank's branches have been established as full
service outlets that offer a large range of banking services to its customers. The bank also
operates 132 ATMs throughout the country strategically placed for the convenience of
customer.

Organization Structure of Global IME Bank Limited

The organization structure is the set of elements that can be used to configure an organization.
Organization design is the overall set of structure elements and the relationship among those
elements used to manage the total organization. Organizational structure is hierarchical
arrangement of line of authority, communications, right and duties of an organization.
Organization structures determine how the roles, power and responsibilities are assigned,
controlled, and coordinated, and how information flows between the different levels of
management. Organizational structure is a system used to define a hierarchy within an
organization. It identifies each job, its function and where it reports to within the
organization.
This structure is development to establish how an organization operates and assists an
organization in obtaining its goals to follow for future growth. The organization structure is
the set of elements that can be used configure an organization design is the overall set of
structural elements and the relationship among those elements used to manage the total
organization.
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Board of Directors

Credit Committee Managing Director Audit Committee

General manager Chief financial officer Chief operating officer

Branch control Treasury, business Account, Admin, HR

development department department

Figure 1: Organizational structure

Promotors
GIBL has been promoted by a group of prominent indigenous entrepreneurs who have written
a history of success in their field of ever-growing business. The promoters of the bank include
renowned, well established and respected businessmen in Nepal from a variety of different
sectors that include finance, remittance, trading, export, automotive services, manufacturing,
media services and hydropower to name a few. The collective experience of the promoters
has been realized to customize the bank's offerings and services to compete with the best in
the banking industry and instill a culture based on our core values of integrity, business ethics,
teamwork, respect, humility, professionalism, loyalty and good governance.
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Shareholder’s structure
Authorized Capital of Global IME Bank is NPR 10,000 million and Paid up Capital is NPR
8,888.37 million. The promoters hold 51.18% while 48.82% is floated for the public. Current
shareholder structure of the bank is as below:
Table 3: Shareholder’s structure

Percentage of Ownership Capital Invested

Promoter shareholders 51.18% NPR 4,549.07 million

Public shareholders 48.82% NPR 4,339.30 million

Total 100% NPR 8,888.37 million

Board of Directors
The bank is led by an experienced and visionary Board of Directors driven towards the
achievement of banking excellence. The current Boards of Directors are given below:
Chairman: Mr. Chandra Prasad Dhakal
Director: Mr. Ram Bahadur Bhandari
Director: Mr. Radhesh Pant
Director: Mr. Madan Lal Joshi
Director: Mr. Narayan Prasad Paudel

Branch Workforce
A very responsive as well as responsible employee is must in a financial institution. At
Global IME, Butwal: Milanchowk branch where I did my internship, person with such
ability can be found. I found them rather motivated and energetic towards their assigned
task. Following are the name and designation of those employees:
Branch Manager: Mr. Anil Bhandari
Credit Department: Mr. Diwas Adhikari, Mrs. Manju Rana
Cash Counter: Mrs. Shandhya Rijal, Mrs. Sharmila Kunwar
Operation In charge: Mr. Pradip Poudyal
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Customer Service Department: Mr. Dol Bahadur Thapa, Mrs. Geeta Rana

Current and Future Planning

Increasing lending to the small businesses segment and to agriculture sector has remained
the prime target of Global IME Bank. Separate products aiming these segments to lend
from Rs. 50 thousand to Rs. 500 thousand has already been implemented by the bank.
Customers are attracted to these schemes as is anticipated. It believes in giving the best
contribution for the development of agriculture sector as well through this product. In both
of these products, insurance coverage is correspondingly provided against accidentaldeath
as well as incapacitation due to terminal dieses. This has remained a big attraction.

Going forward, in line with the vision of the bank ‘The Bank for All’, the following areas
are on the priority for execution /continuation in the following year.

a) To continue with expansion of small business loan and agricultural loan. A new
Branch in Nepalgunj Pushpalal Chowk is recently opened with the objective to
provide special attention on agricultural loan.

b) To improve on the accretion of savings deposit portion in deposit mix. The change
in the deposit mix has been very much instrumental in better management of
banks’ resources. Efforts are underway to improve proportion of the current and
savings deposits, for which emphasis is being provided with due planning in
handling remittance and other major sources of saving deposits.

To continue effort is also being provided to improve the quality of consumer and
business loan. Increasing focus is also provided in acquiring due market share
in export business. Global has become the first bank to have initiated providing
exportfinancing against refinance facility received from Nepal Rastriya Bank.

c) To continue mobile banking, internet banking and card related services with
enhancedtechnological facilities. Customers using out mobile banking services
have crossed 50 thousand and is increasing.
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d) To extend branchless banking facility in rural areas where banking service is not
yet available. The bank has already started Branchless Banking services from
Mainapokhara of Bardia District. This program is targeted to expand to other
places throughout the country.

e) To continue participation in micro finance (deprived sector) activities. In

partnership with 9 other financial institutions, altogether, they are preparing to set
up a separate micro-finance institution. Preliminary approval has been received
from Nepal Rastriya Bank to establish the same in Nuwakot.

f) Study is being made to establish a separate Financial Advisory Unit under the
Credit Department to provide financial advisory services as well as technical
advices to small and medium enterprises/projects.

g) Mutual Funds project shall be initiated as is mandated by the last annual general
meeting amending the object clause. Application requesting for approval has
already been submitted to the regulatory authority. Since this would also require
assistance of merchant banking activities, probable investment in a feasible entity
has been thoughtof.
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CHAPTER III: ANALYSIS OF ACTIVITIES DONE

Overview
It is very essential to select the good organization for internship. When my internship
period was near I was in confusion where to apply, how to apply, whether I will get
opportunity or not and many other questions were arising inside my head. Instead of
these obstacles, I knew what field is most appropriate for my study. And then I made up
my choice of doing the internship at Global IME Bank near my location.

I got the approval from the bank to become the intern. I was placed in Butwal:
Milanchowk branch. During the 7 weeks internship period, I have gone through single
CSD along with its activities in-depth.

It was Customer Service Department from where I have commenced my first day of
internship. Here, I learned following tasks:

a. Balance Inquiry
b. Statement Request
c. All sorts of filings
d. Cheque book issuance and compiling
e. Register Maintenance
f. Document scanning and emailing
g. Application and letter writing for inside and outside purpose

With the reasonable guidance of the bank officials and my supervisor, I have achieved
each single objective as well as motives I have expected from my internship programat
the Global IME Bank. This two-month internship really helped me to develop managerial
and interpersonal skills of my own. I was able to learn the bank culture, work environment
and working procedure of Global IME Bank.

I have also realized that 7 weeks is not good enough to meet overall knowledge of banking
business, but these two months of internship had really transformed me and my thinking
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capacity along with this it was very knowledgeable and energizing for me to get the chance
to do my internship at Global IME Bank.

I am also happy with performance at the bank in this due time period. I am glad knowing
that every single bank official has appreciated my way of doing the tasks as well as
supported me and encouraged me for what I was doing. It was really great deal for me to
engage with banking activities with the qualified and interesting members of the Global
IME Bank.

SWOT Analysis
SWOT is an acronym used to describe the particular strength, weakness, opportunity and
threats and is strategic factors for a specific company. SWOT analysis should not only
result in the identification of corporation ‘s distinctive competency-the particular
capabilities and resources that firm possess and the superior way in which that are used
but also in the identification of opportunities that the firm is not currently able to take
advantage of due to lack of appropriate resources.

Strength and weakness are related to the internal environment of the organization while
threat and opportunities are related to the external environment. The components of
internal environment viz. organizational strategy, culture, structure, labor unions,
organizational activities show the strength and weakness of that organization and these
components are in hand of organization’s control to some extent. Similarly, the
components of external environment that affects the organization are physical
environment, economic environment, political/legal environment, technological
environment, global business environment, trade union environment etc. (somewhat
referred as PEST). The factors are not in the hand of organization’s control and there is
no way to change the organization as per external environment to huge extent.

With the SWOT analysis it becomes easy for management to know if a particular activity
is cost effective in comparison with competitors or competitive to its rivals in terms of
product differentiation. Thus, managers use information derived from SWOT analysis to
develop specific and effective strategies. Effective strategies are ones that exploit external
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opportunities and organization strengths neutralize environment threats and protect or

overcome organizational weakness.

Strength
The services like e-banking, e-services, mobile recharge, reliable services, diversified
branches, services in the rural areas are the major strength in the competitive scenario.
Similarly, highly dignified members in the BOD and public trust towards bank are also
the strength to the bank. Some other strength aspects of the bank are:

a. A strong customer base, which includes depositors and big institutional clients.

b. Experienced, trained and highly motivated staffs

c. Being the ‘A’ class financial institution and government owned bank, customer
feelsecure with the bank.

d. Infrastructural and technological advancement as per the need and demand

of theglobal banking industry.

e. Along with the lower interest rate in the deposit as compared to other
institution, it has attracted the customers.

f. In course of lending, GIBL provides the loan to the customers with low
servicecharge and interest rate as compared to other institution.

Weakness
In the course of operation, each and every organization has some weakness. The major
indicator to measure the weakness of any organization is the level of customer satisfaction
and dissatisfaction. The major weakness of GIBL is the proper maintenance of CSD (help
desk) and major complains are linked with the CSD. As there is the proverb that: “First
impression is the last impression” but GIBL is unable to maintain that. The structure as
well as the furniture is too traditional. But the bank is in continuous improvement. Some
other weaknesses are pointed as below:
a. Slow processing of documents due to which sometimes customers are disappointed.
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b. The bank has less numbers of ATM booths as compared to the other financial
institutions

c. The bank has a smaller number of cash counters

d. It takes long time to provide the ATM to their customers similarly the
technicalfailure of the ATM system is another heating problem

e. Bank (specifically the Butwal: Milanchowk Branch) is not showing keen

interest formarketing strategies to foster their products.

Opportunities
Our country Nepal is a developing country and is in the pace of developing. About only
25-30% people are touched with banking activities. Rest 70% people are the source of
opportunities to the banks to bring them in touch. GIBL only covers less than 40 districts
of our country. So, the opportunities for this bank are unlimited but it just relies on how
to manage and diversify that opportunity. Higher public trust towards bank acts as the
precious stone for the progress of the bank. Other opportunities of the bank are as follows:

a. Capturing the market by taking advantage of weak competition.

b. Increasing demand of consumer loan.

c. Service provided through the Branchless Banking System where the bank
has not been reached. This unique feature has attracted the customers too.

d. Innovation and technological advancement in today’s scenario is another

lucrativeopportunity.

e. Unity among the employee is the good sign of organization as in the modern
environment HR are taken as the sharp weapon for competitive advantages.
f. Retaining customers and providing quality assurance.
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Threats
Regular updating and ever-changing technology come up with threat. Likewise, lack of
investment opportunities, unstable political situation, decreasing flow of remittance
because of hundis are other threats for bank. However, the current liquidity crisis, rising
in value of dollars, illegal markets are also acting as major threats. Similarly, cooperatives
etc. has been challenges for the banks because they provide the loan with weak collateral
and low interest and take deposits providing high interest. Below points oversees more
about threats:

a. Entrance of international banks.

b. Unstable socio-economic and political conditions of the country, decreasing

attractiveness of new investment.

c. There is rise in number of financial institutions leading to cut-throat

competition inthe domestic banking sector.

d. Many local competitors.

Department Analysis
Though the bank is trying to change as per the demand of time and customer’s need, but
the pace of development and changing the structure and layout is too slow. Bank is
responding to the need of customers to some extend but response rate is still slow. If it is
to be continuing then it may lead to the downgrading of that bank because the competition
is high in too small area. Thus, quick respond towards the customer is more prominent.

In the course of my experience in the internship, I found the staffs in the bank very much
energetic and complying to their responsibility the best possible way they could. Also, the
CSD is the most tactical and humanistic place to work provided the person I was with
while at the CSD desk. Mr. Prabhakar Pokharel, CSD department, has the all abilities and
skills to deal with all sorts of customers along with assisting the other officials from the
branch. He has been able to deliver his instant service in any scenario and cases it may or
 20

may not arise. The devotion of employees towards their work, loyalty, co-working habit,
friendly behavior, less absenteeism has been the good aspects of all I can expect.

Some due diligence is required at the operational level of Butwal: Milanchowk branch. In my
course of internship, I have found two huge mistakes and carelessness by the operation
department in check processing and FTR safe keeping. Altogether, I found the branchand
its every official, a very busy place and hardworking. They really are committed towards the
prosperity of the bank and growth of the banking services as a whole.
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CHAPTER IV: SUMMARY, CONCLUSION AND

RECOMMENDATION

Summary
Global IME Bank- The Bank for All, has more than 63 years of experience. With the noble
guidance of board of directors and combined efforts of the management andemployees,
the bank has witnessed turnaround in different parameters i.e. profitability, loan recovery,
service quality including system reform and modernization of the bank.

GIBL is committed towards the satisfaction of its customers by providing modern

banking facilities. At the same time, the bank is equally committed to the economic
growth and development of the country. The bank aims to reach every rural and urban
corner of Nepal to accommodate the requirement of people. The bank’s extensive branch
network and international connections are designed to transact banking activity between
any part of the country and any part of the world. The bank has earned a glory of making
available the services to almost all the top business houses of the country and it occupies
one of the leading positions among banks in Nepal. The bank is still pursuing to
accommodate as many clients as far as possible. It is always committed to offer quality
products and services to its customers. All customers are treated with utmost courtesy as
valued clients. Besides, the bank is trying to establish the lifelong relationship with the
clients.

It was a nice experience of learning in such a short period of time at GIBL, the chance to
explore the real-world situation of the banking industry. I got the opportunity to develop
managerial and analytical skills. The experience is really fruitful and it helps me to
increase my horizon of skills and knowledge and to build my confidence at work.

Conclusion
The internship of two months has provided with an immense opportunity to explore the
practical knowledge that was confined with the bookish and theoretical knowledge. Some
 22

conclusion driven from the internship experiences are listed below in the following
points:
a. This bank provides effective service to customer by using all the modern
technologylike ATMs, SWIFT technology, SMS banking etc.

b. Proper management of HR with variety of facility available to personnel

working inthe organization.

c. Able to create strong impact upon customer by opening more branches as

well as branchless banking system.

d. Bank is maintaining good financial position although providing lot of credit

facility to customers to fulfil their dreams.

e. Facilitating the rural areas of Nepal.

f. Providing and introducing new service and facility by understanding the

customer needs and wants.

Recommendation
It has been a great experience working at Global IME Bank at Butwal, Milanchowk
branch, where I gained a lot practical knowledge about banking activities and procedure
that will help me in near future. The whole activities of GIBL are appreciable one but
neverthelessI come up some glitches and the personal recommendations for such glitches
are provided below:

a. Thus, looking at the flow of customers, there should be more cash payment
counters.It is found that the customers need to wait a long sometime for deposit
and withdrawals of cash.

b. The services and product of the bank are as per the demand of customers. But
lacking is that they should be provided as quick as possible i.e. response rate
should be high

c. Although bank has stored all the documents and records needed in the future for
 23

thembut it needs to be managed properly

d. Provision for trainings are also recommended so as to cope up with new sorts of
difficulties found at the upper level of the bank

e. Human Resource supervision as well as apprise process of GIBL is rather

unhealthy from the employee point of view. The appraisal report should be
prepared by the branch manager of supervisor at high level authority rather than
from the head office by the person who does not even visit the branch once in a
month.

Above are some of my recommendations and suggestions for the branch and the person
who are responsible for managing the concerned branch. Not to mention that, GIBL is the
bank that everyo ne can count on for their financial security. As well as, the bank has
done major achievement in the due course to advance its reach to the general public. I
would like to place my best of wishes for the success and prosperity of Global IME Bank
Limited.