1 Question Tell me something about yourself / Introduction
Sample Answer: Should contain name, city, qualifications, hobbies, Family,
Example: My Name is Abhishek and I belong to Chandigarh only. I completed
my graduation in Commerce from Punjab University in the year 2023
I belong to a nuclear family, my father is Govt employee / Runs a small business
etc mother is a teacher and I have younger brother who is studying in 8th
Standard
2 Question: What do you know about the BPO industry?
Sample Answer: The BPO industry involves outsourcing various business
processes to third-party service providers. These processes can include
customer service, technical support, telemarketing, and back-office operations.
BPOs help companies reduce costs, improve efficiency, and focus on their core
business activities
3 Question “Why do you want to do a job / Why BPO “
Sample Answer for Fresher: I have completed my studies and want to start my
career BPO’s provide safe and stable career options of under grad.
4 Question: How did you come to know about Our Company / Why
do you want to join us?
Sample Answer: TP is one of the most reputed BPO in Tricity and some of my
friends are also working here and they gave good feedback about the company
like good environment and good management. So, I want to be a part of this.
5 Question: *why you are looking for a job in a BPO sector why not
in your industry?
Answer- in Tricity, there is very less scope in this sector If there are
some good opportunities, they are out, and you don't want to go out. You
want to stay here. that's why you are looking for a job in this sector.
6 Question: “Are you okay to sign a bond with company for one
year “
Sample Answer: Yes, I am fine to sign a bond as I am looking for a long-term
career association with Teleperformance
Or
Sample Answer: Yes 1-2 years bond if fine with me
7 Question : Are you comfortable working in shifts?
Sample Answer: Yes, I am comfortable working in shifts. I understand that BPOs
operate 24/7 to meet client needs, and I am willing to work flexible hours,
including night shifts and weekends.
8 Question : what would be your jobs and responsibilities in as a
Customer care executive.
As a customer care exe I will be answering the queries for customers and
resolving their problems over the phone email or Chat
9 Question: how will you handle an irate / angry customer
The first and the most important step is to listen actively. Listen and note
down his grievances. Start the conversation with a neutral statement.
We must not interrupt the customers. Let them explain their case and
pour out their aggression.
Words like “certainly”, “absolutely” and “definitely” should be used as
often as possible.
I will take their feedback and refer it to the managerial team with the
details to suggest improvements on the customer’s behalf.
10 Question: Where do you see yourself in the BPO industry five years from
now?
Sample Answer: I see myself in a leadership role like you and I am willing to
work hard and learn skills required for the same
