INTERVIEW QUESTIONS
FOR HR AND MANAGEMENT
ROUND
(NOTE: Kindly add your own points or
thoughts on the particular topics as these
answers are only for your reference.)
Tell me something about yourself /
introduce yourself.
o Tell only about yourself including
qualifications, experience and hobbies
not like father mother or sibling, if
theHR says that what is your family
background, thenonly you explain all the
details.
What is the difference between
customer service and customer
satisfaction?
o Customer service focuses on
interactions, customer satisfaction on
overall experiences. If you meet or
exceed expectations, your customers will
be satisfied. Customer service
encompasses the range of activities and
processes designed to meet the needs
and expectations of customers. It
involves every interaction a customer
has with a business, from the initial point
of contact to post-purchase support.
Customer service is not limited to
resolving complaints or providing
assistance; it encompasses the entire
customer journey.
What are your views on child labour?
o The term “child labour” is often defined
as work that deprives children of their
childhood, their potential and their
dignity, and that is harmful to physical
and mental development. It refers to
work that: is mentally, physically,
socially or morally dangerous and
harmful to children.
What do you know about Women
Empowerment?
o Women empowerment is the process of
giving women the ability to make
strategic life choices and gain control
over their lives. It's a fundamental
human right that's important for
achieving gender equality, reducing
poverty, and creating a more peaceful
and prosperous world.
What is the difference between
empathy and sympathy?
o This means that both empathy and
sympathy deal with emotions. However,
there's one big difference between
empathy and sympathy. Empathy
involves feeling what someone else
feels, while sympathy doesn't. Sympathy
instead involves understanding someone
else's emotions but from your own
perspective.
What do you know about
eClerxCompany?
o eClerx is an Indian IT consulting
and outsourcing multinational company
based in Mumbai and Pune engaged in
providing solutions to Fortune 500
companies business process
management, automation and analytics s
ervices. eClerx was founded in 2000 by
Anjan Malik and PD Mundhra with the
goal of transitioning, managing and
transforming complex business
processes.eClerx is one of India's
leading process management and data
analytics companies and is today traded
on both the Bombay and National Stock
Exchanges of India. eClerx employs
9,000+ people across its global sites in
the US, UK, India, Italy, Germany,
Singapore, Thailand.
What is BPO? What are the types of
it?
o Business Process Outsourcing (BPO)
is the practice of contracting out some or
all of a company's business functions to
a third party. BPO can help businesses
achieve cost efficiency, operational
flexibility, and access to specialized
expertise. Some common BPO services
include: Customer service, Accounting,
Payroll, and Human resources
management. Two types of BPO
are front-office and back-office. Back-
office BPO entails the internal aspects of
a business, such as payroll, inventory
purchasing, and billing. Front-office
BPO focuses on activities external to the
company, such as marketing and
customer service.
Why do you want to join BPO sector?
o Working in a BPO offers a great
opportunity to develop communication
skills, gain exposure to global business
practices, and build a versatile career
path. It also provides a dynamic work
environment that challenges and
enhances problem-solving abilities.
What are your future plans and where
do you see yourself in coming 5 years?
o My future plans involve continuing to
develop my skills and gain more
experience in my current field. I am
always looking for new opportunities to
learn and grow, and I am open to new
challenges and responsibilities. I see
myself eventually taking on a leadership
role and mentoring others in the
industry.
What are your salary expectations?
o I would go with company norms.
Why should we hire you?
o I believe I’m the right fit for the job
because I possess all the skills and
qualifications you require. I’m confident,
but I have certain analytical and people
skills that’ll prove beneficial in tackling
any task you throw at me. I’m a strong
team player and a self-motivated one-
person unit, and I’m a fast learner and
always eager to improve.
How did you spend your yesterday?
o My yesterday was really great. I woke
up early at 7 am, then I freshened up and
after that I had my morning tea at 9am. I
had my breakfast and then I did call to
my friend and we planned to watch a
movie and we reached at a theatre
around 2pm. I enjoyed the movie with
my friend. I went back to my home at 7
pm. Then I watched tv with my family. I
had my dinner at 9pm which was
delicious and at 10pm I slept with nice
memories. (change as per your yesterday
routine)
Tell me about work life balance.
o Work-life balance generally refers to a
balance between your personal and work
life. The goal is to strive to keep that
balance so that we are managing stress
and burnout by fulfilling other areas of
our lives that aren't swallowed up by
work. Remember: That "balance" may
shift at times and is never really a 50/50
split. We can accept that there may not
ever be a balance, but we can strive to
feel more grounded and balanced by
making a personalized plan, exploring
ways to improve that balance with our
manager, taking breaks, and setting the
boundaries between our personal as well
as professional duties.
Specialty of your hometown?
o Prepare the answer as per your own
thoughts about your hometown.
How did you spend your last
weekend?
o Prepare your answer accordingly.
Thoughts on social media?
o Social media is digital technology that
allows the sharing of ideas and
information, including text and visuals,
through virtual networks and
communities. There are many forms of
social media, including blogs, micro-
blogs, wikis, social networking sites,
photo-sharing sites, instant messaging,
video-sharing sites, podcasts, widgets,
virtual worlds, and more.
Skills required for customer care
executive?
o Excellent customer care executive
should
be proactive, personalized, convenient a
nd competent. Intuition is one of the
essential customer service representative
skills required to better understand and
help customers. Agents must be able to
anticipate needs and pull relevant
reference resources from a knowledge
base while speaking to customers. A
culture of customer focus and reflective
listening is key.
What will be your expectations when
you are buying a product?
o When you buy a product, you want it
to satisfy your product requirement
efficiently. Thus, even before purchasing
any product, a customer has the list of
expectations it wants that product to
fulfill.
What is E-commerce?
o E-commerce is the online exchange of
goods and services and the transmission
of funds and data over the internet. E-
commerce relies on technology and
digital platforms, including websites,
mobile apps and social media to make
buying and selling possible.
How did you spend your last
vacation?
o Answer should include your own
experience.
What are your thoughts on
corruption?
o The unfortunate truth is that corruption
persists in all countries. It manifests in
many ways—from petty bribes and
kickbacks to grand theft of public
resources. With advances in technology,
corruption has increasingly become a
transnational challenge without respect
for borders, as money can now move
more easily in and out of countries to
hide illicit gains. Corruption is also a
fundamental problem for development.
Corruption harms the poor and
vulnerable the most, increasing costs and
reducing access to basic services, such
as health, education, social programs,
and even justice. It exacerbates
inequality and reduces private sector
investment to the detriment of markets,
job opportunities, and economies.
Are you comfortable to sign a bond
for a year or more if required?
o Just say yes as it’s a formality question
only to check your stability. It is not an
actual requirement.
How did you celebrate your last
birthday?
o Prepare the answer as per your
experience of your birthday.
What is your career plan?
o Explain your career goals.
Which is your favorite color and what
does it signify and why do you like it?
o Describe as per your choice and provide
a valid answer on it.
What made you apply for eclerx?
o eClerx is a growing BPO Company that
provides good working environment, Job
Security and Job Stability to its
employees. Therefore, I am looking for
Long Term association with eClerx.
eclerx offers night shift so how will
you manage to work on nightshift?
o When i was preparing for my boards i
used to study the whole night and at that
point, i realized that working n night is
more efficient because there is very mild
disturbance around the environment and
i can concentrate & do my work in much
more efficient way since then i
developed a habit of working in night &
once i will adapt to the work
environment of eclerx i am sure i will do
my work more efficiently.
