1) The act of expressing something in a coherent form is:
A. Documentation
Answer
B. Articulation
C. Digital Marketing B. Articulation
D. Knowledge Management
2) To make your Articulation journey truly Agile:
A. Be concise and to-the-point
: _ , _ Answer
B. Spend time on Structuring information logically, to help
your users scan quickly and access the info they need.
A B, C
C. Understand your audience’s need and orient the
articulation based on this
D.Onlyaandb
3) You are creating content in English, which will be translated into five
other languages after the customer approves the baseline content. Which
of the following guidelines would you follow to articulate a way that it is
translation -ready?
A. Avoid idioms
Answer
B. Use standard terminology
C. Use Active Voice A, B, C
D. Avoid using lists and illustrations to present
information.
4) For effective articulation, avoid using:
A. Lists, tables, charts and graphics
- , . Answer
B. Acronyms and abbreviations with their expanded
forms
D. Jargon and long,
C. Cross references complex sentences
D. Jargon and long, complex sentences
5) A well-articulated message is:
A. Coherent and concise
Answer
B. Easy to understand
C. Always uses visuals A&B
D. Descriptive and provides extensive detail
6) In today’s Agile world, nobody has the time to read too much of
detail. Therefore, it is important to:
A. Provide details after the main point is articulated at
the beginning
Answer
B. Get straight to the point
C. Structure information such that your readers are D. All of the above
able to scan through the content quickly
D. All of the above
7) Which of the following statements is incorrect?
A. Messaging / communication happens at every step during Project delivery
B. Articulation is a key component of all aspects that involve messaging,
whether it is in the form of communication, user interface design or Answer
documentation
C. Articulation does not apply ton user documentation as it can be shared C
with multiple user groups
D. Email, chat, Phone calls, Presentations, Ticket Responses and Status
Reports are all application areas of articulation as they involve direct
communication with specific receivers.
8) Articulation is a key component of all aspects that involve messaging,
such as:
A. User interface, web content and user messages
:
B. Business Communication such as email, chat, presentations
Answer
and status reports
D. All of the above
C. Project documentation
D. All of the above
9) Content created for projects following the Agile approach need not
be reviewed.
A. True. The focus is on functional software, content Answer
is secondary W
B. False. Inaccuracies and lack of clarity can adversely B
impact your team’s standing with the customer.
Review can help you address these issues.
10) Consistent messaging across multiple posts and multiple Social
Media platforms is important as it helps:
A. Reinforce your message
B. Establish your personal and your company’s brand image Answer
C. Establish that you take the medium of communication
and your messaging seriously A,B&C
D. Get more comments, likes and shares
11) Use the Document of Understanding to record your customer
expectations about:
A. The documentation set to be delivered
Answer
B. Template to be used
C. Delivery timelines D. All of the above
D. All of the above
12) Reporting status periodically helps to:
A. Provide a clear view into work accomplished and
planned
Answer
B. Maintain a formal record of the project’s progress
D. All of the above
C. Ensure all stakeholders are always on the same page
D. All of the above
13) When developing documentation required for an agile project,
authors must:
A. Understand the customer’s requirements and record these
Answer
B. Use a template to develop documents or document
information in the tools used by the project
A B,C
C. Obtain customer sign-off on the documented requirements,
and the template.
D. Update all documentation on a quarterly basis
14) If your customer has not shared a template or standards for
documentation
A. Accept TCS in-house standards after approval from the customer
Answer
B. Customize available standards and start using them
C. Develop project specific standards and obtain an approval from A&C
the customer
D. Seek support from your friend working for a similar project for
another customer, and re-use the templates.
15) Which of the following is not a best practice for status reporting.
Choose all the apply
A. Address the customer’s requirements about status reporting, and
provide status objectively.
Answer
B. Provide a detailed description of all the features and technical details
of the product
B&C
C. Report project status to the customer as and when it is asked for, with
no fixed periodicity
D. State the benefits and risks for the customer, for quick understanding
16) When planning a presentation, the first step is to:
A. Evaluate the audience and identify their needs Answer
B. Create the outline of the presentation
A. Evaluate the
C. Decide on the formatting standards to be used audience and identify
their needs
D. Create a repository of illustrations
17) You have been given a one-hour slot in a meeting to give a detailed
presentation on a technical upgrade and its effects on work schedule, benefits,
and drawbacks. You arrive at the meeting to find the time has been reduced to
half-an-hour. What should you ideally do?
A. Ask the meeting coordinator to reschedule your presentation
B. Present the shorter second version that you have ready, or present the Answer
key slides only
C. Talk really fast B
D. Present as many of your slides as you can within the time provided, and
let the audience know you cannot complete the presentation due to lack
of time.
18) Knowing your audience and their information needs helps you to:
A. Create a database of audience that you can rely on to read your
content Answer
B. Create content that is relevant and meaningful for your audience
B&C
C. Use appropriate presentation elements such as fonts, colours,
visuals and formats.
D. All of the above
19) When replying to or forwading an email, it is recommended that
the subject line be changed according to the focus or content of the
email.
A. True.
- Answer
B. True only when the recipient is different
A
C. False
20) To arrive quickly and safely at your documentation delivery
destination:
A. Understand customer expectations about the documentation that
you need to deliver
Answer
B. Share your document with a friend on your team. If the feedback is
positive, go ahead and submit the documentation to the customer
A,C&D
C. Seek TechCom assistance for training, standards and guidelines.
D. Ensure that your documentation is reviewed and all feedback is
implemented
21) A document is Agile when it:
A. Meets the information needs of the intended audience
Answer
B. Contains just enough information to fulfill its purpose
C. Capture information that is not readily obvious based on D. All of the above
the software, such as design rationale, requirements,
usage procedures, or operational procedures
D. All of the above
22) When your are planning to create content for social media,
understanding your target audiences needs is the first step to:
A. Creating content that is relevant and meaningful for
our audience
Y Answer
B. Creating flashy content that will stand out
A
C. Managing your brand image
D. Non of the above
23) Select the option that can help authors of Agile project documentation
ensure first time right delivery:
A. Provide a lot of detail in the document
Answer
B. Use a template to create document
C. Ensure that documentation is reviewed by Subject Matter B&C
Experts and the Editorial team before it is delivered
D. All of the above
24) TechCom can help you to:
A. Get your Documentation and business Communication “first-time-
right Answer
B. Save yourself considerable time and effort on review and rework
of documents D. All of the
above
C. Delight your customer with quality of the documentation
D. All the above
25) You should always acknowledge the receipt of an email as soon
as possible.
Answer
A. False
B. True B. True
26) Review of content involves:
A. for Ensuring timely delivery
B. Editing for correctness and clarity of the content Answer
C. Checking for Conformance to specification and
standards B&C
D. None of the above
27) ldentify the incorrect option:
A. Project status reports are shared with stakeholders, according to the
procedure which is normally defined in the projects communication
management Plan.
Answer
B. Reporting requirements and the frequency of reporting vary from
project to project.
C. Formal status reporting is substitute for all other types of
communication — formal and informal.
D. None of the above
28) All projects following the Agile approach must develop 14
documents as per the Agile project lifecycle.
A. True, documentation as per the lifecycle is an integral part of Answer
Agile delivery
B. False. Documentation can vary across projects based on B
customer needs.
29) Review of the content you develop is essential to improve and
ensure the quality of content.
Answer
A. True
B. False. A. True
30) When showcasing value addition in a status report
A. Provide measurable facts and metrics to showcase the benefit to
the customer
Answer
B. Specify how the initiatives you have implemented have
improved the current process
D. All of the
C. Map the key features of your solution to the customer’s above
requirement / challenge
D. All of the above
31) Select the message that will help you elicit the right response
when you request for information.
A. Send me your product brochure please
B. Would it be at all possible for you to send me a product brochure? Answer
C. Send me your product brochure ASAPI
D
D. 1 am responding to a customer query regarding an issue they are
facing, and need some key information about your product. Could
you please send me your product brochure
32) Which of the following documents is not developed by a project
team following the Agile approach
A. Design document
B. User Manual Answer
C. Interface Specification D
D. None of the above
33) Which among the following should not form a part of the status
report? You can choose more than one option.
A. Detailed project background
Answer
B. Description of functionality
C. Change History A, B&C
D. Value Addition and Highlights
[E— 7
34) The sequence in which information is provided in a status report
is based on the customer’s priorities and preferences, and the
aspects you want to highlight::
Answer
A. True Swe
B. False A. True
35) An alphabetic arrangement of important terms to help users
quickly locate information they are looking for is called
A. List of abbreviations
Answer
B. Table of contents
C. Glossary D. Index
D. Index
36) In an Agile Project are an effective way of breaking
down requirements into prioritized and testable pieces of work:
A. User Stories
Answer
B. User Manuals
C. Use Cases A
D. Requirements Specifications
37) A Project Status Dashboard or Summary presents the following
information:
A. Risks and challenges
Answer
B. Key decisions to be taken
C. Key accomplishments for the reporting period A B &C
D. Details of the solutions Provided in the reporting period
38) A list of all the headings or topics covered in a document along
with their page numbers, provided at the beginning of a document:
A. Glossary
B. Index S Answer
C. Contents C
D. Indices
39) In the carbon copy (Cc) field, include those who:
A. Are not aware of the content
B. Have little involvement with the content Answer
\
&
N
C. May need to be aware of the content. C
D. All of the above [
40) While updating status on pending action items of the previous
reporting period, ensure:
A. Owner of an action item is clearly identified
Each item is numbered in a sequence, based_on the action items Answer
date ©
D. All of the
Specific information is provided about my an action item could
not be closed on time
above
. —
. All of the above
41) Select the elements that do not indicate the logical structure
of content in a document:
A. lllustrations
: Answer
B. System of Headings
2
N
C. Glossary A&C
D. Table of Contents | =l
42) Readers value and share Social media content that is
A. Sensational and dramatic : —_
Answer
B. Trustworthy
C. Connected to their beliefs - B, c&b
D. Clear
43) A well written User Story helps you describe a feature from the
perspective.
A. End user
Answer
B. Software Team Z
N
C. Product Owner ' A
D. Developer
44) Trends analysis based on various key Performance indicators
helps your customers to:
A. Assess the situation better and plan ahead
Answer
B. Understand and appreciate the team's:w__)cerns and
challenges
D. All of the
C. Work hand-in-hand where required, to resolve above
challenges and ensure continuity of work
D. All of the above '
45) A well-articulated resume can help you create a good first
impression with a potential supervisor, and can help you futher your
career. For This, your resume:
A. Must provide a detailed description of each of your
project, your roles and responsibilities, and any other Answer
information you think will be needed
D.BothB&C
B. Must specify how you suit the role you are applying for
C. Must be well-structured and easy to scan, providing a
quick view into the work you have done so far
D. BothB&C
46) Lake of documented procedures may increase:
A. Dependency on process
Answer
B. Dependency on seniors
C. Missed deadlines, or a drop in the quality of service B&C
D. Process compliance
47) The key objective of interacting on social media are:
A. Enabling reach
Answer
B. Engaging with your audience in real time
C. Increasing the visual appeal of your content A,B&D
D. Creating an influence
48) When you are writing User messages, anticipate as many errors as
possible, and provide corrective action for each.
A. True Answer
B. False A. True
49) The Bcc fields is used:
A. So that you can send copies of business email to your
coworkers without your supervisors knowledge
Answer
B. To keep your email looking clean
C. To respect the privacy of the recipients
D. To manage perceptions of your recipients
50) If your audience is from a mixed background, with a varying
degree of understanding of the topic being discussed:
A. Make your presentation very detailed.
Answer
B. Avoid having too many slides in the main presentation
C. Include supplementary slides or material that can be displayed, B&C
if required
D. Focus on addressing the requirements of the most senior
members of the audience.
51) You require information regarding an asset from the knowledge
Officer by EOD. Which of the following options would you use?
A. Where can I find templates for knowmax ? I require the info ASAP
please
, Answer
B. Where can I find templates for Knowmax ? PLz send the info by EOD.
C. I am creating the Project Profile for my project and I need to upload it C
by tomorrow. Please let me know the location of the template by EOD.
D. None of the above
52) Select the message that sets the right tone in a formal email
message:
A. We need to act fast. I don’t think we are anywhere near a
solution.
Answer
B. The document is nowhere near completion. When can we talk?
C. I have some feedback on the document. Can we discuss at noon C
today, so that we can update the document and submit it by end
of the day.
D. All of the above
53) Ana 1s articulating the findings of a legacy application study, in an Analysis
Report. She has found that the application is no longer able to cater to the current
operational needs. Select the sentences that should use in her Analysis Report to
present a clear analysis:
A. The existing system at Xilica operates in a batch mode, which catered to the
requirements when the company commenced operations in 2015.
Answer
Xilica should do some serious thinking on its future course of action.
The system used by Xilica is extremely outdated, very slow and uses an A&D
outmoded form of processing. It cannot keep pace with current operational
needs.
The existing system needs to be upgraded, or a new system developed, to cater
to the current business needs and work volumes.
54) Choose the message that provides a precise description of the
action that the user is required to take:
A. Incorrect PIN code
Answer
B. Invalid entry
C. Enter a valid 6-
C. Enter a valid 6-digit code digit code
D. None of the above
55) You can do the following to enable quick scanning of your
content and ensure rapid understanding:
A. Use simple language
B. Use a system of lists and headings to provide a logical Answer
structure &
C. Use new words and terminology to showcase your vocabulary A,B&D
and impress your readers
D. Present content using tables, graphs, flowcharts and other
illustrations
56) Choose the guidelines that you will adopt to write clear user
messages that will help your users:
A. Use a polite and supportive tone that does not blame users.
B. Use alphanumeric codes for all your user messages and Answer
avoid details
A,C&D
C. Use similar messages for similar situations.
D. Provide a message only if required
57) A user Message is displayed when there is a possibility or
occurrence of a system error and:
A. Provide proactive guidance
Answer
B. Helps users to rectify their errors
D. All of the
C. Helps reduce number of calls made to the support desk
above
D. All of the above
58) Which of the following details would you not expect in a Technical
Specifications document?
A. Server architecture
B. Data conversion specs Answer
C. Task procedures C. Task
D. Data flow diagrams procedures
59) Which of the following informs the user most accurately about the
outcome of an action.
A. All customer records updated successfully A s
%Y
B. Records updated
A
C. You can check your updated records now
D. None of the above
60) Choose the message that provides accurate and complete details
to help the user take appropriate action:
A. Enter a valid date
Answer
B. Incorrect date format. Provide a valid input
C. Incorrect date format. Enter date in the DD/MM/YY format.
C
D. None of the above
61) In a software Requirements Specification document, which of
these sentence constructions would be most appropriate?
A. The system would read Clearance Values mentioned in the data
He Answer
B. The system will read Clearance Values mentioned in the data file
B
C. The system reads Clearance Values mentioned in the data file.
D. None of the above
62) Using all capital letters in your content could indicate:
A. Headings
Answer
B. Emphasis
C. Shouting »
D. Highlighting
63) User messages must be written in language that is:
A. Polite
B. Clear and concise Answer
C. Unbiased
D. All of the above
D. All of the above
64) Alex is working on a message that will be displayed to the users of an
online banking portal. Which of these messages should he use to help his
users know the status accurately?
A. This transaction is in progress. Wait!
Answer
B. Wait...! Don’t refresh!
C. We are processing your request. Please do not quit or refresh C
the page.
D. Any of the above
65) Include anecdotes, analogies and iterative scenarios when you
present, as this help you to:
A. Ensure your audience is attentive
, Answer
B. Ensure a high recall value
C. Manage time effectively A, B
D. Amuse your audience
66) Given that items on a list should have a parallel structure, identify
the odd item in the following list:
A. Create customer records
- . Answer
B. Modification of customer records
C. Delete customer records B
D. Save customer records
67) Choose the warning message that clearly specifies the problem,
and guides the user about the appropriate action that can be taken :
A. You will lose your data if you quit now. Click Yes or Cancel
B. Are you sure you want to quite now? This will result in loss of data. Answer
Click Yes or Cancel.
C. All updated to customer information will be lost if you quit now. Click
Yes to save or Cancel to proceed.
D. All of the above
68) A high severity Ticket has come into your queue. The resolution requires a
long process and therefore, is taking time. The user has sent a complaint
regarding the time taken to resolve the issue. What will be the most
appropriate response?
A. This is a complex ticket and the process is the consuming. | will let
you know when it is resolved.
Answer
B. I am working on the ticket. | will keep you posted on the progress.
C. | apologize for the inconvenience. | am working on your ticket. The
issue will be resolved in the next hour.
D. Concern noted. Will revert shortly
69) Of the following, choose the message that will help users quickly
understand the requirement and provide the right input when they
enter details in the User Account info field:
A. Avoid using invalid characters
Answer
B. Avoid using special characters
C. Use only alphanumeric characters
C
D. All of the above
70) While writing a long email message, you should:
A. Break the text into logical paragraphs
Answer
B. Keep the sentences short
C. Use tables and listed items as much as possible A,B&C
D. Provide an elaborate introduction and share the objective of the
email
