—SS—Ia 10) Consistent messaging across multiple posts and multiple Social Media platforms is important as it helps: A. Reinforce your message 8. Establish your personal and your company’ brand image Answer . Establish that you take the medium of communication and your messaging seriously A,B&C D. Get more comments, likes and shares9) Content created for projects following the Agile approach need not be reviewed. A. True. The focus is on functional software, content “ Answer is secondary > 8. False. Inaccuracies and lack of clarity can adversely B impact your team’s standing with the customer. Review can help you address these issues.8) Articulation is a key component of all aspects that involve messaging, such as: A. User interface, web content and user messages 8. Business Communication such as email chat)présentations ‘Answer and status reports D. All of the above C. Project documentation D. All of the aboveee 7) Which of the following statements is incorrect? ‘A. Messaging / communication happens at every step during Project delivery B, Articulation is a key component of all aspects that involve messaging, ———_—— ‘whether it isin the form of communication, user interface design or Answer documentation. ‘E> . Articulation does not apply ton user documentation as it can be shared c ‘with multiple user groups. D. Email, chat, Phone calls, Presentations, Ticket Responses and Status Reports are all application areas of articulation as they involve direct ‘communication with specific receivers.6) In today’s Agile world, nobody has the time to read too much of detail. Therefore, it is important to: A. Provide details after the main point is articulated at the beginning Qr Answer 8. Get straight to the point C. Structure information such that your readers are D. All of the above able to scan through the content quickly D. All of the above5) A well-articulated message ‘A. Coherent and concise Answer B. Easy to understand C. Always uses visuals A&B D. Descriptive and provides extensive detail4) For effective articulation, avoid using: A. Lists, tables, charts and graphics Answer B. Acronyms and abbreviations with theinexpanded swe! e forms D. Jargon and long, C. Cross references complex sentences D. Jargon and long, complex sentences3) You are creating content in English, which will be translated into five other languages after the customer approves the baseline content. Which of the following guidelines would you follow to articulate a way that it is translation -ready? A. Avoid idioms Op B. Use standard terminology Answer C. Use Active Voice A,B,C D. Avoid using lists and illustrations to present information.2) To make your Articulation journey truly Agile: A. Be concise and to-the-point 8. Spend time on Structuring information logically, to help Apiwes your users scan quickly and access the inf they need. A,B,C C. Understand your audience's need and orient the articulation based on this D. Only a and b1) The act of expressing something in a coherent form is: ‘A. Documentation Answer B. Articulation C. Digital Marketing B. Articulation D. Knowledge Management11) Use the Document of Understanding to record your customer expectations about: A. The documentation set to be delivered Answer B. Template to be used Ooi C. Delivery timelines D. All of the above D. All of the above—S as 12) Reporting status periodically helps to: A. Provide a clear view into work accomplished and planned Answer 8. Maintain a formal record of the project's progress D. All of the above C. Ensure all stakeholders are always on the same page D. All of the above13) When developing documentation required for an agile project, authors must: A. Understand the customer's requirements and record these Answer 8B. Use a template to develop documents or dociithent information in the tools used by the project A,B,C C. Obtain customer sign-off on the documented requirements, and the template, D. Update all documentation on a quarterly basis14) If your customer has not shared a template or standards for documentation ‘A. Accept TCS in-house standards after approval from the customer _ Answer B. Customize available standards and start using them C. Develop project specific standards and obtain an approval from A&C the customer D. Seek support from your friend working for a similar project for another customer, and re-use the templates.15) Which of the following is not a best practice for status reporting. Choose all the apply ‘A. Address the customer's requirements about status reporting, and provide status objectively. - ey Answer B. Provide a detailed description of all the features and technical details of the product Bac . Report project status to the customer as and when it is asked for, with no fixed periodicity —= D. State the benefits and risks for the customer, for quick understanding16) When planning a presentation, the first step is to: A. Evaluate the audience and identify their needs Answer B, Create the outline of the presentation So A. Evaluate the C. Decide on the formatting standards to be used audience and identify their needs D. Create a repository of illustrationsSe 17) You have been given a one-hour slot in a meeting to give a detailed presentation on a technical upgrade and its effects on work schedule, benefits, and drawbacks. You arrive at the meeting to find the time has been reduced to half-an-hour. What should you ideally do? A. Ask the meeting coordinator to reschedule your presentation oo B. Present the shorter second version that you have ready, or present the Answer key slides only C. Talk really fast B D. Present as many of your slides as you can within the time provided, and let the audience know you cannot complete the presentation due to lack of time.18) Knowing your audience and their information needs helps you to: A. Create a database of audience that you can rely on to read your content AneWer 8. Create content that is relevant and meaningflfor your audience B&C . Use appropriate presentation elements such as fonts, colours, visuals and formats. D. Allof the above19) When replying to or forwading an email, it is recommended that the subject line be changed according to the focus or content of the email. ALIN: QO Answer B. True only when the recipient is different A C. False20) To arrive quickly and safely at your documentation delivery destination: A. Understand customer expectations about the documentation that you need to deliver a = gD Answer B. Share your document with a friend on yourteamaif the feedback is positive, go ahead and submit the documentation to the customer A,C&D C. Seek TechCom assistance for training, standards and guidelines. D. Ensure that your documentation is reviewed and all feedback is implemented21) A document is Agile when it: ‘A. Meets the information needs of the intended audience 7 i Answer 8. Contains just enough information to fulfillits purpose a C. Capture information that is not readily obvious based on D. All of the above the software, such as design rationale, requirements, usage procedures, or operational procedures D. All of the above——S 1 22) When your are planning to create content for social media, understanding your target audiences needs is the first step to: A. Creating content that is relevant and meaningful for your audience e Answer B, Creating flashy content that will stand out C. Managing your brand image D. Non of the above23) Select the option that can help authors of Agile project documentation ensure first time right delivery: ‘A. Provide a lot of detail in the document Answer B. Use a template to create document a Co C. Ensure that documentation is reviewed by Subject Matter B&C Experts and the Editorial team before it is delivered D. All of the above24) TechCom can help you to: ‘A. Get your Documentation and business Communication ‘first-time _ ee Answer 8. Save yourself considerable time and effort on review and rework ‘of documents All of the . Delight your customer with quality of the documentation aoe D. All the above25) You should always acknowledge the receipt of an email as soon as possible. in: r A. False Anawe 8. Tue Q B. True26) Review of content involves: A. for Ensuring timely delivery B. Editing for correctness and clarity of the content | Answer Q C. Checking for Conformance to specification and standards | Bac D. None of the above27) Identify the incorrect option: A Project status reports are shared with stakeholders, according to the procedure which is normally defined in the projects communication ‘management Plan. B. Reporting requirements and the frequency of reporting vary from Answer project to project. C. Formal status reporting is substitute for all other types of & ‘communication ~ formal and informal. D. None of the above28) All projects following the Agile approach must develop 14 documents as per the Agile project lifecycle. ‘A. True, documentation as per the lifecycle is an integral part of Answer ‘Agile delivery . ‘o B. False. Documentation can vary across projects based on B customer needs.29) Review of the content you develop is essential to improve and ensure the quality of content. Answer A. True 8. False. Q A. True30) When showcasing value addition in a status report ‘A. Provide measurable facts and metrics to showcase the benefit to the customer Answer B. Specify how the initiatives you have implemehited have improved the current process ae " , . D. All of the C. Map the key features of your solution to the customer's above requirement / challenge D. Allof the aboveee 31) Select the message that will help you elicit the right response when you request for information. A, Send me your product brochure please 8, Would it be at all possible for you to send meaproduct brochure? ‘Answer bd . Send me your product brochure ASAPI D. | am responding to a customer query regarding an issue they are facing, and need some key information about your product. Could you please send me your product brochure32) Which of the following documents is not developed by a project team following the Agile approach A. Design document B. User Manual <> Answer C. Interface Specification D D. None of the above33) Which among the following should not form a part of the status report? You can choose more than one option. A. Detailed project background Answer B. Description of functionality C. Change History A,B&C D. Value Addition and Highlights34) The sequence in which information is provided in a status report is based on the customer’s priorities and preferences, and the aspects you want to highlight: Answer A. True a B. False A. True35) An alphabetic arrangement of important terms to help users quickly locate information they are looking for is called ‘A. List of abbreviations Answer B. Table of contents ©. Glossary D. Index D. IndexSai 36) In an Agile Project are an effective way of breaking down requirements into prioritized and testable pieces of work: A. User Stories Answer B. User Manuals Ee C. Use Cases A D. Requirements Specifications37) A Project Status Dashboard or Summary presents the following information: A. Risks and challenges Answer B. Key decisions to be taken a ‘> C. Key accomplishments for the reporting period A,B&C D. Details of the solutions Provided in the reporting period38) A list of all the headings or topics covered in a document along with their page numbers, provided at the beginning of a document: A. Glossary 8, Index eS Answer C. Contents c D. Indices,SSS a 39) In the carbon copy (Cc) field, include those who: A. Are not aware of the content 8. Have little involvement with the content. Answer eo C. May need to be aware of the content. c D. All of the above40) While updating status on pending action items of the previous reporting period, ensure: ‘A. Owner of an action item is clearly identified B. Each item is numbered in a sequence, based on the action items Answer date > = D. All of the . Specific information is provided about my an action item could above not be closed on time D. Allof the aboveSSS 41) Select the elements that do not indicate the logical structure of content in a document: A. Illustrations Answer B. System of Headings C. Glossary A&C D. Table of Contents—SSSSSSSSSS—a8 42) Readers value and share Social media content that is A. Sensational and dramatic Answer B. Trustworthy eo" C. Connected to their beliefs B,C&D 0. Clear43) A well written User Story helps you describe a feature from the perspective. A. End user Answer B. Software Team C. Product Owner . A D. Developer44) Trends analysis based on various key Performance indicators helps your customers to: A. Assess the situation better and plan ahead . Answer B. Understand and appreciate the team’soncerns and challenges " D. All of the C. Work hand-in-hand where required, to resolve above challenges and ensure continuity of work D. Allof the above= 45) A well-articulated resume can help you create a good first impression with a potential supervisor, and can help you futher your career. For This, your resum: ‘A. Must provide a detailed description of each of your project, your roles and responsibilities, snggmgirer information you think will be needed = Answer 8B. Must specify how you suit the role you are applying for pezomie C. Must be well-structured and easy to scan, providing a uick view into the work you have done so far D. Both B&C46) Lake of documented procedures may increase: ‘A. Dependency on process B. Dependency on seniors Answer C. Missed deadlines, or a drop in the quality of service B&C D. Process compliance———————— 47) The key objective of interacting on social media are: A. Enabling reach Answer 8 Engaging with your audience in real time C. Increasing the visual appeal of your conte A,B&D D. Creating an influence48) When you are writing User messages, anticipate as many errors as possible, and provide corrective action for each. A. True Answer B. False Co A. True49) The Bcc fields is used: A. So that you can send copies of business email to your coworkers without your supervisors knowledge Tnswa nswer B. To keep your email looking clean oy C. To respect the privacy of the recipients D. To manage perceptions of your recipientsZZ 50) If your audience is from a mixed background, with a varying degree of understanding of the topic being discussed: ‘A. Make your presentation very detailed. f Answer B. Avoid having too many slides in the main presentation | C. Include supplementary slides or material that ean be displayed, B&C if required D. Focus on addressing the requirements of the most senior members of the audience.51) You require information regarding an asset from the knowledge Officer by EOD. Which of the following options would you use? ‘A. Where can I find templates for knowmax ? I require the info ASAP please a Answer B. Where can I find templates for Knowmax ? Plz send the info by EOD. C. Lam creating the Project Profile for my project and I need to upload it Cc by tomorrow. Please let me know the location of the template by EOD. D. None of the above52) Select the message that sets the right tone in a formal email message: ‘A. We need to act fast. I don’t think we are anywhere near a solution, Answer B. The document is nowhere near completion, When can we talk? C. Ihave some feedback on the document. Can we discuss at noon Cc today, so that we can update the document and submit it by end of the day. D. All of the above53) Ana is articulating the findings of a legacy application study, in an Analysis Report. She has found that the application is no longer able to cater to the current operational needs. Select the sentences that should use in her Analysis Report to present a clear analysi: ‘A. The existing system at Xilica operates in a batch mode, which catered to the requirements when the company commenced operations in 2015. rey a Answer B. Xilica should do some serious thinking on its fufURe Course of action. C. The system used by Xilica is extremely outdated, very slow and uses an A&D ‘outmoded form of processing. It cannot keep pace with current operational needs. D. The existing system needs to be upgraded, or a new system developed, to cater to the current business needs and work volumes.54) Choose the message that provides a precise description of the action that the user is required to take: A. Incorrect PIN code Answer B. Invalid entry eo C. Enter a valid 6- C. Enter a valid 6-digit code digit code D.None of the above55) You can do the following to enable quick scanning of your content and ensure rapid understanding: A. Use simple language B, Use a system of lists and headings to provide a logical Answer structure So B&D C. Use new words and terminology to showcase your vocabulary and impress your readers D. Present content using tables, graphs, flowcharts and other illustrations56) Choose the guidelines that you will adopt to write clear user messages that will help your users: A. Use a polite and supportive tone that does not blame users. B. Use alphanumeric codes for all your usef messages and Answer avoid details A,C&D C. Use similar messages for similar situations. D, Provide a message only if requiredSSS 57) A user Message is displayed when there is a possibility or occurrence of a system error an A. Provide proactive guidance Answer B, Helps users to rectify their errors eS ay D. All of the C. Helps reduce number of calls made to the support desk * above D. All of the above58) Which of the following details would you not expect in a Technical Specifications document? A. Server architecture B. Data conversion specs Answer C. Task procedures C. Task procedures D. Data flow diagrams59) Which of the following informs the user most accurately about the outcome of an action. A. All customer records updated successfully Answer B. Records updated co = A C. You can check your updated records now D.None of the above60) Choose the message that provides accurate and complete details to help the user take appropriate action: A. Enter a valid date Answer B. Incorrect date format. Provide a valid input") C. Incorrect date format. Enter date in the DD/MM/YY format, D. None of the above61) In a software Requirements Specification document, which of these sentence constructions would be most appropriate? A. The system would read Clearance Values mentioned in the data as Answer 8. The system will ead Clearance Values mentionedin the data file C. The system reads Clearance Values mentioned in the data file. D. None of the above62) Using all capital letters in your content could indicate: A. Headings Answer B. Emphasis > €. Shouting Budd Cc D. HighlightingSSSA 63) User messages must be written in language that is: A. Polite B. Clear and concise Answer . Unbiased D. All of the above D. Allof the above64) Alex is working on a message that will be displayed to the users of an online banking portal. Which of these messages should he use to help his users know the status accurately? A. This transaction is in progress. Wait! ce Answer 8. Wait..| Don’t refresh! C. We are processing your request. Please do not quit or refresh c the page. D. Any of the above65) Include anecdotes, analogies and iterative scenarios when you present, as this help you to: ‘A. Ensure your audience is attentive B. Ensure a high recall value Answer C. Manage time effectively AB 1D. Amuse your audience66) Given that items on a list should have a parallel structure, identify the odd item in the following list: A. Create customer records Answer B. Modification of customer records e Oo C. Delete customer records B D. Save customer records67) Choose the warning message that clearly specifies the problem, and guides the user about the appropriate action that can be taken : ‘A. You will lose your data if you quit now. Click Yes or Cancel B. Are you sure you want to quite now? This willresult in loss of data. Answer Click Yes or Cancel C. All updated to customer information will be lost if you quit now. Click Yes to save or Cancel to proceed. D. Allof the aboveSe 68) A high severity Ticket has come into your queue. The resolution requires a long process and therefore, is taking time. The user has sent a complaint regarding the time taken to resolve the issue. What will be the most appropriate response? ‘A. This is a complex ticket and the process is the consuming. | will let, you know when it is resolved. i ‘Answer 8. | am working on the ticket. | will keep you posted on the progress. C. l apologize for the inconvenience. | am working on your ticket. The issue will be resolved in the next hour. D. Concern noted. Will revert shortlyZZ 69) Of the following, choose the message that will help users quickly understand the requirement and provide the right input when they enter details in the User Account info field: ‘A. Avoid using invalid characters @" Answer B. Avoid using special characters c C. Use only alphanumeric characters D. All of the aboveSa aa 70) While writing a long email message, you should: ‘A. Break the text into logical paragraphs B. Keep the sentences short Answer . Use tables and listed items as much as possible A,B&C D. Provide an elaborate introduction and share the objective of the emailI 71) Select the elements that indicate the logical structure of content in a document A. System of Headings 8B. Illustrations Answer C. Glossary A, E&F D. Index E. Table of Contents F. System of Paragraphses 72) A training programe that interests you has been announced on Knome after a fairly long time, after several requests from you in the past. You are commenting on the post. Which of the following be the most appropriate. AA. requested for this training multiple times. Thank you for considering the request finally and scheduling it now! I certainlylook forward to attending it, after this long wait! Answer B. That’s a rather long wait, I must say! Thank you for finally announcing the c Programe!!! Registered for it, and look forward to attending it. . Glad to see the training program announced. | have been looking forward to attending this. Thank you for considering my request. D. Any of the above73) Which of the following sentences is not appropriate in a formal document? A. As XML is pretty vast and is beautifully structured, it will work well for us in this context. Answer B, The drawbacks identified by the preliminary study indicate complex problems in the system. A C. TCS will implement its existing Problem Management process to identify and eliminate potential problems. D. None of the above74) Geographic Infographics can be used to: A. Depict and analyze trade patterns, climate, population across regions B. Capture regional data > Answer C. Communicate and visualize a workflow A&B D. Depict a model that shows specific problems and provides the solution=a 75) It is okay to send flame email if it is only a joke. A Tue “ Answer 8. False » c76) In an email message, abbreviations and acronyms can be used: A. As required, without the expanded forms. 8, When the receiver is aware of the expanded form of the Answer terms ro) B&C C. Sparingly with expanded forms at the first instance of usage D. None of the aboveSe 77) Beginning your Social Media post or a Presentation with an anecdote or a short story is an excellent way of connecting with your audience A. True Answer B. False A.True78) Your audience's perception of you and your personal or business brand is based on: A. How many visuals are part of your Social Media posts Answer B. Your articulation style a Co c C. The values you stand for, and whether these resonate with your audience D. None of the aboveSaaS aa 79) You are creating a blog post that provides tips to create content that works on social media. Which of the following titles would you choose for your post, to increase the number of views: A. How to create a blog B. 5 Easy Tips to create content that will go Answer C. Useful tips to create content that works on social media B D. All about creating a successful BlogSESS 80) Choose the message that clearly conveys the status of an action to the user: ‘A. Booking components not processed completely. Please try again later. Answer 8. Loading! This might take several minutes. . Your booking is not yet processed completely due to a temporary system error, We are trying to process your booking offline. You can try retrieving your booking after 15 minutes. D. Oops!! Bad command. Please try later.AZZZZavua 81) Colour combinations such as Red-Green, Orange-Blue, Red-Blue can be used in business presentations as they offer sufficient contrast. A. False, these are warm colours and are not suitable for formal business presentations M Co Answer B. True, because these colour combinations are striking and A vibrant C. True only when the slide background does not use dark coloursSe 82) Visuals often enhance the effectiveness of Articulation because: A. Visuals can help you refer to key content easily B. Visuals are easier to recall Answer C. Visuals can be processed faster B&C D. All the aboveSSS>"]S—_==358 83) Using a template helps you to ensure uniformity in the style and layout of the documents: A. True Answer B. False oy A.True84) Your audience will not benefit from your presentation if you: A. Cover all points required by the audience B. Have no time for a Q&A session Answer C. Are a confident speaker B&D D. Follow a high pace of deliverySSS 85) Bar charts are most suitable for: ‘A. Presenting sequential information Answer B. Demonstrating improving trends . C. Making comparisons . Making comparisons D. Representing relationships of people or things——<—<[kzcUccc]ca 86) To logically distinguish one heading level from the other, visual clues can be provided. You can: A. Use different colours for different heading levels. B. Use different font styles for different heading levels, Answer C. Use different section numbering for different heading c&D levels: D. Use a decreasing font size rule for lower levelsSSS 87) Select the techniques that help to enhance readability and aid quick understanding of your content. A. Consistently formatted tables Answer 8. Breaking down of dense paragraphs intolists C. Effective use of white space = D.All ofthe above D. All of the above88) In a business presentation: A. Use visuals for a understan 1g and impact B. Use complete sentences and dense paragraphs, to ensure Answer that the intent is clear and the coverage is complete = A&C C. Use bulleted lists to convey key points D. All of the aboveI 89) Tables are used to: ‘A. Convey simple information in a complex way Thewer B. Convey complex information in a simple way C. Botha &b90) For a text-only slide, what is the recommended ratio for text to white space on a presentation slide? ‘A. 90% text, 10% white space Answer B. 10% text, 90% white space > C. 50% text, 50% C. 50% text, 50% white space white space D. None of the above91) Colours like Red and Orange symbolize warmth or high energy and make your presentations and visuals look vibrant. They can be used for corporate presentations in a business A. True Answer B. False B. False92) Pie charts helps you to: ‘A. Demonstrate improving trends Answer B. Present sequential information C. Show the relationship of parts to a whole D. Represent relationship of people or thingsSSS ln 93) The purpose of visual aids in presentations is to : A. Convey information clearly and accurately B. Enable correct interpretation Answer C. Convey the presenter’s thoughts and feelings AB&D D. Enable audience to retain the informationSSS ln 94) Infographics are very effective because: ‘A. Combine text with visual elements, conveying complex information in a concise way B. They are easily read, understood and,remembered Answer A,B&C C. Enable quick tracking and analysis . They enhance brand awareness.Sn 96) When you have more that one team member working on your project documentation, you can do the following to ensure uniformity across all the documents: A. Get each team member to create a template. You can then choose the one with the best layout and presentation, and use this for all the documents. ce) Answer 8. Share the customer-provided or TCS template with all team members to ensure uniformity. C. Ensure that all team members focus on the content of the document. Layout and presentation of the document do not matter. D. None of the aboveee 97) Avi works in an agile project. He extremely shy and has issues in opening up and in sharing his thoughts. He has to join a Scrum retrospective meeting next week and he is worried. What advice should be given to Avi? ‘A. He could rehearse his part a few times before the actual meeting. 8. He should exhibit confidence while interacting with the team. Answer C. He could request the SCRUM Master to speak for him. A,B&D D. He need not be worried as he will receive support from his team and he ‘would be encouraged to share his ideas without hesitation.SS 98) Which of the following statements is true with respect to giving polite replies: (More than one correct answer) ‘A. Providing an alternative is an effective way to add a polite note to a negative response Answer 8. One word replies are appropriate for positivé fesponse to requests but not for negative response p A&B C. While giving a negative response, itis not important to give a reason for turning down the request D. None of the aboveSSE 95) Select the techniques that help to enhance the presentation of content in a status report. A. Effective use of white space 8. Appropriate text highlighting conversions Answer A,B&C C. Graphs presenting trends D. None of the above