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1. Nuances of making Small Talk
Duration: 05:00 (Article)
2. How people around the world use Small Talk
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3. Learn more about the Elevator Pitch
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1. Learn about the four kinds of Agile Meetings
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2. Read about the various roles in an Agile team
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1. Essential tips on powerful Business Presentations
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2. Essential tips on Business Storytelling
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3. Learn about the role of storytelling in Sales
Duration: 05:00 (Article)
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1. Importance of knowing the context when communicating
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1. Learn how to structure your speech
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1. Learn how to explain technical ideas to non technical audiences
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2. Learn how to engage an audience in a presentation
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1. Learn how to identify and use the various communication channels
Duration: 10:00 (Article)
2. Learn how to deal with information gaps
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1. Learn how to create messages that matter
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1. Learn how to run effective meetings
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1. Learn how to apply the meaning of a story in a business Context
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1. Learn how to make your communication believable
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1. Learn about the importance of tone in communication
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2. Learn about the importance of non-verbal communication or body
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1. Learn about the surprising power of questions
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2. Learn about the types of questions
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To communicate effectively and work
seamlessly across global teams one needs to
develop a key skill - Intercultural Skills.
Intercultural Agility is the ability to work
efficiently across different cultural settings in
today’s increasingly complex business
environment.
Intercultural competence is the key skill that makes one
culturally agile. It allows a person to...
What shapes your thoughts, actions and perspectives?
Your circumstances and environment define the lenses through which you view the
world.
Do you know
Yourself?
Now identify your ‘knots’. That’s the place from
which conflict will arise.
We become aware of our own mindsets, habits, biases when we are taken out
of known cultural contexts and placed in unfamiliar ones.
Cultural competency means being positive about different worldviews.
A person’s outlook towards the world is shaped by individual upbringing, social
norms and religious beliefs.
Others' Culture
Are you able to identify how a person’s culture is different
from or similar to yours?
1. Cognitive flexibility
Cognitive flexibility is the ability to shift perspectives. This
helps understand how others look at the world.
A flexible mindset is one of the core skills that allows one to flourish in an intercultural
setting.
Developing Cognitive Flexibility takes time. It’s a
behavioural shift. But knowledge of customs and social
practices is easy to pick up and can be accomplished
quickly. One can start with that.
2.Uncertainty and
Ambiguity
Do you look for information that supports your beliefs and validates your
thought process?
Or do you look for information that gives you an understanding of the
situation?
If your response is ‘Yes’ to the second question, you have the required
mindset to deal with uncertainty.
Empathy and Rapport Building
Every human being feels emotions. Demonstrating
empathy includes the ability to connect emotionally with
people.
What is Intercultural
Empathy?
It is the ability to understand the dynamics of a different culture even when
the value systems of that culture are different from yours.
What does this mean exactly? It means that when you deal with a person from
a different culture you are able to:
Empathy > Emotional Connect > Good
Rapport > Trust
Topic 1: Effect of business culture of stakeholders on project completion
Module 1: How to schedule meetings with location-independent stakeholders so that time is not
wasted
Objectives
Points covered in the module:
Importance of an agenda in a
multicultural meeting
Same definition of "the meeting starts
on time"
Planning a meeting: key factors when working in location-independent teams
The effect of language and accent on the duration of a meeting
Time wasters for some, relationship building for others
Getting down to business versus small talk
Non-verbal and para-verbal communication
Module 2: What to do during meetings with pluricultural stakeholders so that everyone wins/feels
heard/benefits
Objectives
Points covered in the module:
Different approaches to hierarchy and decision-making in a pluricultural team meeting
Culturally relevant approaches for presentations
Cultural pointers towards audience orientation and customer focus
Building trust in a pluricultural team through reciprocal relationships, benefitting all
Leveraging the pluricultural team's specific cultural traits and practices to strengthen the
team's work and relationships
Module 3: What to say? When to say? How to say? to improve productivity in geographically
dispersed teams
Objectives
Points covered in the module:
Asking effective questions
Decoding Silence
Working around time differences in geographically dispersed teams
Different perspectives on what motivates
How to say what you say
Intercultural empathy
Asking for help
Module 4: What risks to embrace when working in multicultural teams
Objectives
Points covered in the module:
Scheduling virtual meetings across time zones
Factoring in Daylight Saving Time (DST) / Summer Time while scheduling international calls
Establishing a Definition of Done (DoD) for the appointment timings of pluricultural meetings
Reaching out to stakeholders from other cultures:
o Personal time vs. Professional time
o Using a lingua franca in pluricultural meetings: Controlling paraverbal differences in
communication
Addressing stakeholders according to their preferred style in formal meetings
Decoding communication between senior and junior members in hierarchical teams
Module 5: How and when to handle disruptions in a multiculturally sensitive team
Objectives
Points covered in the module:
Arriving at a common understanding with all stakeholders about the delivery schedule across
time zones
Finding out from leads and stakeholders about the overseas customer’s work expectations
Availing of mentoring to be sensitized to the different work cultures at play when working
across cultures
Building in work ownership to enhance one’s participation in a global team
Cultivating a positive mind-set towards one’s work and one’s interaction with multicultural
stakeholders
