NBN FIBRE TO
THE PREMISES (FTTP)
CONNECTION BOX
Installation Guidelines
This guide is designed to provide you with key information on
the installation of your new nbn connection box. It helps you get
ready for the installation and make the most out of your new full
fibre service.
As you will need to connect your Wi-Fi router to the connection
box to access your nbn FTTP service, it’s important to know
where the connection box can and cannot be installed.
Your nbn approved technician will use the following guidelines
to find a suitable location for the nbn connection box.
If it isn’t feasible to meet all of these guidelines on the day of
installation, exceptions may be considered. Your technician will
discuss your options with you on the day.
The nbn connection box should be installed:
1. Within 3 metres of an existing power point outlet inside
your premises.
2. Within a 12 metre radial distance of the nbn utility box (see
diagram below for more info). If there is no suitable location
within the 12 metre radius according to nbn installation
guidelines, the technician will, where feasible, install the nbn
connection box in the nearest most suitable location beyond
12 metres.
3. In an easily accessible location for convenient monitoring of
the indicator lights, if required.
4. Away from existing utilities such as gas lines, external water
systems and away from direct sunlight.
5. In an easily accessible location taking into consideration
health and safety (for example, our technicians are not able to
access low roof spaces or low underfloor spaces).
6. In a safe position where it will not be easily damaged.
7. In a cool, dry, ventilated area. It cannot be placed in a wet
area, such as the bathroom, laundry, kitchen wet area or
under a window that opens.
8. On the ground floor in a multi-story building.
9. On the inside surface of the external wall that your nbn utility
box was installed (and within the same building).
10. Not in a garage or a bedroom unless:
• You specifically request it or;
• There’s existing Ethernet cabling from the garage or
bedroom to a better location for your Wi-Fi router or;
• A pathway has been provided from the nbn utility box to the
garage or bedroom or;
• It’s the only safe or feasible option due to the construction/
layout of your premises.
Note:
The technician will complete the installation in a
communications room/rack provided that it falls within
nbn’s installation guidelines - or outside these guidelines,
provided there is a Customer Installed Fibre Cable Pathway
available meeting nbn standards.
EXAMPLE HOUSE
FLOOR PLAN
The installation locations may vary depending on the
construction and layout of your premises. The diagram below
gives you an idea of an example installation.
2m
Legend 1m
Dining Living 0m
Recommended area for nbn
connection box installation
2
Potential nbn connection box
installation area - by exception*
Study
Where nbn connection box 1
cannot be installed
Outside of 12m range, customers
to provide their own pathway for
installation in this area^
Bedroom 12m
nbn connection
box location options Bedroom
nbn utility box location
Garage
12m radius
Bedroom
*
For exceptions in the Garage and Bedrooms, please refer to guideline No. 10.
For installation in the dark green area, outside of the 12m radius, Customer Installed Fibre Cable Pathways are required.
^
nbn connection boxes and nbn utility box are not to scale.
Top tips for installation day:
•C
onsider your preferred location/s for the nbn connection box
referring to the guidelines above.
• Your technician will assess your premises and take your
reasonable preference into consideration when discussing
installation options with you.
• You’ll be offered at least one installation option consistent
with the guidelines above to have your full fibre installation
completed. If we are not able to install the nbn connection box
in your preferred location on the day, there are a few options
you can consider, but they are not included in the nbn full fibre
installation and will be at your own expense:
- Providing your own pathway following “Requirements of
Customer Installed Fibre Cable Pathways” to where you would
like your nbn connection box.
-R
unning an Ethernet cable from the nbn connection box to
where you would like your Wi-Fi router.
-L
ooking at ways you could further enhance the set-up in your
premises with our video “Getting your connection up and
running” or “Optimisation fact sheet”.
Once your nbn connection box is installed please take a
moment to see how it’s connected with your Wi-Fi router for
your internet service.
nbn utility box nbn connection box Wi-Fi router
supplied by nbn supplied by nbn supplied by you
or your provider
Power
point
outlet
Fibre cable Ethernet cable
Outside your Inside your
premises premises
Removing
Removing thethe
nbn nbn nbn connection box
nbn connection box with cover removed
connection box cover
connection box cover
with cover removed
B B
Property of NBNCo - Do not Remove
Contact your service provider for
assistance with this equipment
A A
Press clips to release cover
A Press clips to release cover.
B Lift cover at an angle to remove.
Lift cover at an angle to remove.
C Data (UNI-D) ports are found here.
Data (UNI-D) ports are found here.
Look at the bottom of your nbn connection box (which is inside
the cover mounted to the wall), and you will see a row of ports
that look like this:
Data (UNI-D) Ports Power Fibre Optic
Connect the WAN port of your Wi-Fi Port for the DO NOT
router to one of the UNI-D ports power cable DISCONNECT.
advised by your service provider via an from your this cable unless
Ethernet cable. Power Supply. instructed to do
so by your service
provider.
Your internet services will be delivered through the data (UNI-D)
ports on the nbn connection box.
Your phone and internet provider will advise you which ports
they have designated for your services, and how to connect any
necessary equipment to these services.
Visit nbnco.com.au/fibreappt for more information or contact
your phone and internet provider.
© 2024 nbn co ltd. ‘nbn’, ‘Sky Muster’, ‘business nbn’ and nbn logos are trade marks or registered trade marks of nbn co ltd | ABN 86 136 533 741
