Welcome…

On behalf of the entire team at Hotel Sor can we take this opportunity to welcome you!
Our friendly and professional staff are committed to ensuring that your stay with us is
comfortable. We value that you have chosen to stay with us, and we will do our utmost
to ensure that your overall experience is a positive one and reassure you that guest
satisfaction is at the heart of what we aspire to at the Hotel Sor. Our dedicated team are
at hand to cater for your needs and to ensure your stay is relaxing and stress-free. If
there is anything that we can do to make your stay more enjoyable, please do not
hesitate to contact our guest relations team by selecting the reception button on your
phone.
We hope to welcome you back in the future.

Regards,

Virak Thit
General Manager | Hotel Sor
CONTACT US

On site
You can use your phone to contact our Reception, Spa or Restaurant Before you lift your
receiver, you will see on your phone a button for contacts
Press the 3CX PBook button
'OK'
Choose which extension: reception, spa, or restaurant
Press send
Then lift receiver
You can also direct dial on: Reception: 301 or 302
Spa: 306
Restaurant: 308
Other ways to contact us: Email: Info@thesalthousehotel.com Or find us on social
media: Facebook - Hotel SorInstagram - thesalthousehotel
Dining at the Hotel Sor
With arguably the best views in the hotel, our tables in The Salthouse Bar and
Restaurant gaze out to the Atlantic Ocean and beyond. They offer the perfect place to
eat, drink and relax serving everything from morning coffees to classic cocktails and a
variety of mouth-watering dishes for lunch and dinner. Drinks and snacks are also
available In our Courtyard daily - booking Is not required for this space.

Our menus embrace the essence of our locality using the finest, locally sourced
ingredients such as locally caught seafood fresh from the pier. We are passionate about
food, service and delivering a dining always that is relaxed and very much rooted in our
location on the stunning Causeway Coast.

For those special occasions we also have semi-private dining spaces perfect for a party
or family get-together; please contact the restaurant for more details.

Opening Hours
Breakfast
7.30am – 10.00am (Monday – Friday) 7.30am – 10.30am (Saturday & Sunday)

We can offer our menu items as room service during these times for a tray charge of
£5.00.
It is strongly advised to pre-book your dining time to avoid disappointment. We will
always try our best to accommodate your preferred time.

On your phone, Ext. 308

Located past reception on the lower ground floor.

Immerse yourself in a world of calm and relaxation and soothe your body, mind and
spirit. Discover your coastal calm with a rejuvenating overnight spa break, a relaxing
one-off treatment during your stay. Simply check in, chill out and leave the rest to us.

Enjoy magnificent views of Fairhead and Rathlin whilst relaxing in our outdoor spaces.
Take a plunge in warm water or a seat in our Sauna.

Use of the Thermal Suite is £20 per person (60 minutes).

Remember to book your time slot for use of the Thermal Suite.

If you wish to book a treatment or find our more information about opening hours,
please enquire at Spa Reception or dial 306.

In adverse weather conditions the hotel reserves the right in the interest of the health
and safety of staff and customers not to open all outdoor areas. please ensure that no
glassware or glass bottles are brought to the spa. The Thermal Suite has a selection of
drinks and cocktails which are available to order on arrival.

Robes and slippers are located in your wardrobe which you can wear to the
spa or alternatively there are changing facilities available at Spa Reception.

On your phone, Ext. 306

RESIDENTS
We kindly ask our residents to arrive to The Spa around 10-15 minutes before your
treatment begins to allow enough time to fill out our short medical questionnaire. Your
thermal slot will be booked 60 minutes before your treatment
Late arrivals will not receive an extension on their allocated treatment time, but the full
charge may still incur.

WHAT YOU NEED TO BRING

CANCELLATION POLICY
48 hour notice is required for the cancellation of a booking. If booking is cancelled
outside the notice period, the full charge will be incurred.

MEDICAL CONDITIONS
Some of our treatments may have to be adapted to suit the needs of the individual,
depending on medical issues or conditions. Please make us aware of any medical
conditions at the time of booking. Pregnancy Massages can only be carried out on lady's
who are In their second trimester of pregnancy.

AGE REQUIREMENTS
There is a minimum age requirement of 18 for use of the spa and treatments. We kindly
ask our guests to keep their phone on silent mode for the courtesy of other guests.

We look forward to welcoming you to The Salthouse Spa.

Airport Transfers

The approximate travel time to Phnom Penh International Airport is 60 minutes and taxi
will cost from
$20.

Breakfast
Please be aware under current guidelines our breakfast is served on a reservation basis
only. If you have not booked a time slot, please contact reception.

Breakfast is served in our Restaurant Monday - Friday 7.30am to 10am Saturday &
Sunday 7.30am to 10.30am

If you would like to have breakfast in your room, please dial ‘reception’ to place an
order and
request a time slot.
Please note breakfast room service times are half hour slots. A tray charge of £5 will be
applied.

Bath & Shower Non Slip Mats

Business/Computer Services
For your convenience, we offer copying and printing for nominal fees. Please contact
reception who will be happy to assist you. In addition, business travellers will find work
areas and desks in every room.
 Guest Services

Check Out

We hope you enjoyed your stay with us. Check Out time for our rooms is 11am
Should you wish to extend your Check Out time please speak to our reception team.

Please note 50% nightly rate may be charged if pre-arranged late checkout has not
been agreed with the hotel.

Children

Children are welcome in the Hotel & Lodges.

Licensing laws do apply though, and children are not permitted in the bar area after
9pm

Unfortunately, Our Thermal Spa does not permit Children at any time. This area is for
over 18 years only. Children aged 16 & 17 may be permitted on request but must
always be supervised by an adult.

Damages

There is a minimum charge of £100.00 for any damages or breakages found in the
accommodation after check out. The hotel reserves the right to charge your card for any
damages without prior notice.

Doctor

Should you require medical assistance while you are here please contact reception. In
the event of an emergency please contact 999 or 101.

Ballycastle Medical Practice Telephone (028)2076 2684

Electrical Currents
This hotel has 240-volt outlets in every room. If you have non-European electrical items,
you will need to obtain a transformer that will enable the use of these items.

Fire Safety
For your safety we advise that you take note of the fire safety notice on the back of your
bedroom door, this will explain our fire alarm system and will show your nearest fire exit
on the floor plan.
The Fire Assembly Point is located at the bottom of the Guest Carpark.

Golf

Ballycastle Golf Club is located along the seafront of the town. The golf course has some
of the most scenic views in Northern Ireland offering parkland holes to wild links
offerings. It includes flat and low-lying holes and a back nine that launches you up into
seaside hills that allow views of the town of Ballycastle, Fair Head, Rathlin Island and on
a clear day the Mull of Kintyre.

Please contact the Golf Club directly on 02820762536

Guest Amenities

Each room will include a tea tray and washroom amenities should you require these
refilled or topped up during your stay please contact reception.

Additional to your in-room requirements we can also provide, toothbrush kits, shaving
kits, shower caps and sewing kits. Please contact reception if you require these.

Hairdressing, Health & Beauty

Please contact Reception for a list of local Hairdressers and Beauticians.

Helicopter

We have a helicopter landing area which can be prearranged to use. Please contact the
hotel reception for more information

Horse Riding

For information on the local riding centre we would recommend Sheans Horse Farm
Offering quality Horse Riding experiences on one of the most extensive off-road horse
riding facilities in Ireland.

Please contact Sheans directly on 07759320434

Housekeeping

We are currently offering a limited housekeeping service. Our housekeeping team will
replenish your hospitality tray and replace any towels that are left on the bathroom
floor. Should you require a full room service, please request this at reception before
12noon. If you do not wish for housekeeping to enter your room, please place the stone
(located on your desk) outside your door. In addition, accommodation staff can provide
extra items upon request for your additional comfort e.g. extra pillows, blankets,
toiletries etc.

Ice Machine
Please contact reception who will have ice brought to your room upon request.
Lost Property

If you have lost an item during your stay, please contact reception to see if this has
been found and stored in our lost property area.

Luggage

If you require assistance during your stay with your luggage please contact reception

Maps

Our reception team will be able to assist you with all local jogging and walking trails.
 Guest Services

Payment Methods

We accept the following payments methods:

American Express
Maestro/Switch
MasterCard
Visa
Cash
Hotel Sor Gift Vouchers

*Please note we are unable to accept cheques or bank transfers.

Parking & Electric Car Points

Guests can avail of free onsite parking to the front of the hotel, we also have 4 Zappi car
charging points located in the car park.

Robes

All rooms will have Robes and Slippers provided. If you are using the thermal suite or
spa treatments during your stay, we recommend you change in your room first. Should
you require a larger sized robe please contact Spa Reception.

Religious Services

Church of St Patrick & St Brigid Mass 7 days a week at 10am Also at 6.30pm on
Saturdays.

Ballycastle Presbyterian
Sunday 11.30am

Holy Trinity
Sunday 11.30am

St James
Sunday 9.30am
 Guest Services

Room Service
Room service Is available daily - £5 tray charge per person. You can order off the
following menus:
Breakfast menu 7:30am - 10am Lunch menu 12:30pm - 3:30pm Dinner menu 5pm -
9pm
Out of hours room service 9pm - 7am (please see this menu at the back)

Safety Deposit Boxes

These are located inside your wardrobe

To close:

Enter a 4 digit code

To open:

Enter your code

* Should you get locked out of your safety deposit box, reception can provide a master
key.

Smoking Policy

The hotel guest rooms, and indoor public areas are all non-smoking (this includes the
use of e- cigarettes and vapes) and can incur a fine of up to £200 this includes the Eco
Lodges.

Designated tables located to the front of the bar and restaurant and in the courtyard are
available if required.

Taxi

Should you require a taxi service during your stay please contact reception.
Television
Please select the Information button on your remote control for full T.V. listings. For the
Lodges, please ensure HDMI 1 is selected in order to access your sky box channels. The
blue SMART button on your TV remote will allow access to streaming services. (Please
note, these will be your own accounts and you must ensure you have logged out of
these before departure).

Wake Up Calls
Should you require a wakeup call please contact reception.

WiFi
Complimentary WiFi is available in all areas of the hotel and lodges. Please search for
Salthouse Guests and no password is required.
Concierge and Services

We pride ourselves in our customer service and will take care of your every need
throughout your stay with a service that is of the highest standard.
We offer a unique, bespoke service to all our guests. Your stay with us will be smooth
and relaxed as our team will take care of everything you need inside and outside the
hotel. Our knowledgeable Front Desk team are on hand to make your stay at Hotel
Sorsmooth and enjoyable.

The team know all the latest on the happenings in and around the Causeway Coast, and
can help you with many aspects of your stay including:
Car and Luxury car hire
Health and beauty appointments
Luggage assistance and storage
Restaurant bookings
Tourist information
Travel timetables and arrangements
Weather forecasts and updates
Controlling the Radiator in your room
The Salthouse: Safe luxury
Stay Safe Commitment

ILIMEX AIR STERLISATION

Take a deep breath. At the Salthouse we are proud to announce that we have installed
Ilimex Air Sterilisation. These units combine sterilisation technologies and UV energy to
continuously eliminate
>99.9999% of airborne pathogens.
This air sterilising system is the most advanced in the world being capable of completely
sterilising and killing SARS-CoV-2.

You will find numerous Ilimex sterilisation systems throughout the Hotel, Restaurant,
Spa and Office work space environments

SOCIAL & PHYSICAL DISTANCING

The Salthouse already offered bright air spaces which allow our customers relaxed and
comfortable surroundings. We have made small changes to our spaces in line with
current restrictions and regulations.

REVISED F&B OFFERINGS

We have had to make some changes to our F&B offerings but we still continue to offer
high standard options throughout all our services. Bookings for meals are advisable,
table service will be offered throughout the hotel.

GUEST JOURNEY

We have carefully mapped out the customer journey in each of our departments; we
have made adjustments to allow for a flow system and to aid in social distancing some
areas of the bar & restaurant have been spaced out. As our guests arrive, they will be
greeted at the door and directed or guided to the department they are visiting. Should
you be in anyway un-happy with any area or service within Hotel Sorplease let a
member of staff aware.
The Salthouse: Sustainable luxury

The Salthouse is testament to the fact that luxury can also be sustainable. One of the
few of its kind in Ireland, we are very proud of the efforts taken to ensure the hotel does
everything it can to minimise its impact on the environment through the following ECO
features:

Onsite we have a 225kw wind turbine and 150kw solar PV panels – this combined wind
and solar energy could power 150 households for a year!
The hotel heating and hot water is primarily provided by air source heat pumps and the
electricity is provided by onsite wind and solar generation
In addition to the carbon savings from the heat pumps, the bedroom radiators are
individually controlled, reducing waste of heat and increasing the overall efficiency of
the hotel
Outside temperature sensors enables the building to adapt to its environmental
conditions and heating in public areas comes on or turns off despite time schedules
being set
Guests can avail of Zappi electric car chargers - these smart EV chargers can be
connected to the renewable generation to charge the cars so electric cars can truly be
emissions free
The hotel has LED lighting throughout the building with motion sensors and controls for
the staff adding to the overall energy efficiency
Hotel staff monitor and control the energy efficiency of the building through a
centralized dashboard available on hotel tablets, phones and desktop computers which
provides energy reporting and evaluation from the automated intelligent building
management system
CO2 sensors are fitted throughout the hotel to monitor the air quality
No single use plastics

Enjoy a relaxing coastal break at The Salthouse and rest assured that luxury can go
hand in hand with sustainability in this carbon neutral hotel.
The Salthouse: SMART luxury

As part of our quest to be as environmentally sustainable as possible The Salthouse

Intelligent building management system to reduce the run time of all the main plant and
hotel equipment.
SMART control of bedroom radiators by linking to our booking system so that rooms are
only heated when necessary

TECHNOLOGY

We are constantly looking at ways we can enhance the customer journey and in line
with our eco ethos we have developed some new ways to keep in touch with us and
enjoy your journey while you are here with us at The Salthouse. Here are just some of
the things we have implemented:

Key cards to your room can be sent to your phone on arrival at the hotel

Pre arrival check in will be emailed to you prior to arrival

Keep in touch with us, join our mailing list for all up to date offers and news