Bill date                   Account number                          Page
15 Apr 2023                 GB 2152 3229 M022 S5                    1 of 3
                                                                  Hello Mr Brown
        Mr Daniel Brown
        Flat 2                                                    Here's your bill for March.
        138 Cherry Orchard Road
        Croydon                                                   Keep your bill and account number safe from
        CR0 6BB                                                   fraudsters. More details at www.bt.com/scams
        Your last bill:                                     This bill:                                    Your recent bills:
        £38.37
                                                     £              .37
   Q    Thanks for paying
        your bill in full
                                                           38                                      Apr
                                                                                                   Mar
                                                                                                                         £38.37
                                                                                                                         £38.37
                                                    We'll take this on or just                     Feb                   £38.37
                                                          after 15 Apr
                                                         £38.37
                                                    Broadband Package
                               > Your regular charges are £38.37
                                  see page 3 for details
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fi and more.                                                             includingyou
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and password).
                                                                     Bill date                   Account number                               Page
                                                                     15 Apr 2023                 GB 2152 3229 M022 S5                         2 of 3
How to get in touch                                                      Everything OK?
(You'll need this reference: GB 2152 3229)                               If not, and we haven't been able to sort out your complaint by eight
Manage your account      bt.com/mybt                 0800 44 33 11       weeks of you making it, you can contact the 'Ombudsman Services:
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• Check what you're using • Track orders                                 dispute resolution. You can contact them on 0330 440 1614,
                                                                         or at www.ombudsman-services.org/complain-now.
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Faults and technical help                            0800 800 151
                                                                         or call 0800 800 150.
Broadband                bt.com/help/broadband
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broadband
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                                                                 Bill date            Account number                    Page
                                                                 15 Apr 2023          GB 2152 3229 M022 S5              3 of 3
Your services                     How we worked out your bill
 Broadband Package
 Broadband and Calls              Broadband Package                                                                   £38.37
 Fibre Essential and Calls
 Landline                                                                                15 Apr - 14 May
                                  Your regular charges
 01375 850217
 Unlimited Weekend Calls          Broadband and Calls: £38.37/month                                          £38.37
                                  Go to https://www.bt.com/myoffers to find out the best deal
                                  Your total                                                                      £38.37
Your benefits                     (Including applicable taxes)
Your calling plan gives you
unlimited calls to UK landlines
and 0845 and 0870 numbers at
weekends.
BT Privacy at Home lets you
stop unwanted sales calls.