Bill date Account number Bill reference Page
23 Jul 2023 GB 2733 0503 Q003 3V 1 of 3
Hello Ms Wang
Ms Maojiao Wang
Here's your latest bill. We're putting up the amount
34 Templars Court
Nottingham
you pay each month. Have a look at your payment
NG7 3GT schedule below.
Your previous balance: Account balance: Your recent bills:
£76.80
£ .54
Last three payments: 121 Jul
Apr £58.83
£115.74
We're increasing your Jan £53.97
28 Jun £26.50
payments to £59.00
30 May £26.50
28 Apr £18.00
£115.74
Broadband Package
> Your regular charges are £115.74
see page 3 for details
We're increasing your monthly payments because they're Digital Voice is coming
not covering your bills at the moment.
We'll keep checking your monthly payments to make We'll be moving our existing phone lines to Digital Voice,
sure you're paying the right amount. BT's new digital home phone service delivered through a
broadband connection. It's an update all providers will be
Here's your new payment schedule:
making across the UK. When it's time to switch we'll be
in touch or we'll discuss it with you if you call about your
28 Jul: £59.00
broadband plan. During the switch to Digital Voice, we'll
28 Aug: £59.00 give you all the information you need and you can find
28 Sep: £59.00 helpful FAQs at bt.com/digitalvoice
Bill date Account number Bill reference Page
23 Jul 2023 GB 2733 0503 Q003 3V 2 of 3
How to get in touch Everything OK?
(You'll need this reference: GB 2733 0503)
If not, and we haven't been able to sort out your complaint by eight
Manage your account bt.com/mybt 0800 44 33 11 weeks of you making it, you can contact the 'Ombudsman Services:
View, download & print bills • Make payments • Manage Direct Debit Communications'. They provide free and independent advice on
• Check what you're using • Track orders dispute resolution. You can contact them on 0330 440 1614,
or at www.ombudsman-services.org/complain-now.
Chat to us bt.com/contactus Our Customer Complaints Code can be seen at bt.com/complaintscode
It's a quick and easy way to answer any questions you might have. or call 0330 1234 150.
Faults and technical help bt.com/help 0330 1234 150 British Telecommunications plc (registered in England no. 1800000)
Registered Office: 1 Braham Street, London, E1 8EE.
Latest deals and anything else? 0330 1234 150
Landline, TV & broadband bt.com/packages
Mobile bt.com/mobile
Accessible numbers bt.com/contactus 0330 1234 150
If you use the Relay UK app or a textphone, please dial 18001 before
the number you want e.g. 18001 0330 1234 150. More information
is available at www.relayuk.bt.com
Need to change your format?
Receive your bills and other important information in large print,
braille or audio CD
bt.com/waystogetyourbill 0330 1234 150
Need to write to us?
Our address is: BT plc, PO Box 334, SHEFFIELD S98 1BT
Please include your account number, day and evening contact number,
name and address.
Calls to 0330 1234 150 are free when calling from the BT network,
calls from other networks may be charged
Bill date Account number Bill reference Page
23 Jul 2023 GB 2733 0503 Q003 3V 3 of 3
What happened since your last bill
Your previous balance £76.80
Payments made
Monthly Payment Plan payment - thank you 28 Apr -£18.00
Monthly Payment Plan payment - thank you 30 May -£26.50
Monthly Payment Plan payment - thank you 28 Jun -£26.50
New bill charges £115.74
Account balance £121.54
Your services How we worked out your bill
Broadband Package
Full Fibre 100 Broadband Package £115.74
Your regular charges 23 Jul - 22 Oct
Broadband Package: £38.58/month £115.74
Your total £121.54
(Including applicable taxes)
