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Welcome Pack

The document provides details of a customer's new energy plan with EDF including payment amount and date, supply address and account number. It also explains how to set up an online account, cancel within the 14 day period, and what to do if any details are incorrect.

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declanparry
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0% found this document useful (0 votes)
43 views3 pages

Welcome Pack

The document provides details of a customer's new energy plan with EDF including payment amount and date, supply address and account number. It also explains how to set up an online account, cancel within the 14 day period, and what to do if any details are incorrect.

Uploaded by

declanparry
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 3

Mr Declan Parry Date: 03 May 2024

16 Cilfodan Account number: A-73C7668C


Bethesda Supply address: Clydfan 16 Cilfodan,
Bangor Bethesda, Bangor, Gwynedd, LL57 3SL
LL57 3SL EDF_0066

Hello,

Thanks for choosing EDF, we're looking forward to powering your home from 9 May 2024

Here's a reminder of what you signed up to:

• Energy plan: EDF Essentials 1Yr May25 – check out your energy plan booklet we've included for more info.
• Start date: 9 May 2024
• Way you'll pay: Direct Debit
• How much you'll pay: £99.87
• First payment date: We'll collect your first payment on or just after 20 May 2024
• Regular payment date: We'll collect your regular payment on or just after 1st of each month, starting from
1 June 2024
• You have 14 days to change your mind - you'll pay no exit fees

Your 14 day cooling off period starts the day after you signed up with us. If you'd like to cancel your contract, just let
us know within those 14 days - email us at hello@edfenergy.com or call us on 0333 006 9950.

Your bank details:


Account Name: Mr Declan Parry
Sort Code: 40-47-82
Account Number: *****279
Reference Number: A-73C7668C
You can view or change your Direct Debit anytime at edfenergy.com/managedd

Collections will appear on your bank statement under the name EDF Energy.

Please check the above details carefully. If anything's incorrect just get back in touch. Email hello@edfenergy.com
or give us a call on 0333 006 9950 - one of our energy specialists will be happy to help.

What happens next


We'll contact your current supplier for you, so you don't have to. We'll also keep you updated about your switch and
confirm when you're officially on board*

If you haven't got a smart meter, we'll be in touch soon to offer you one.

edfenergy.com
EDF Energy is a trading name used by EDF Energy Customers Ltd, Reg. No. 02228297 whose Registered Office is at 90 Whitfield Street, London, W1T 4EZ, incorporated in England and Wales.
Manage your energy account online
Managing your energy account online is easy. You can make payments, track your energy usage, send meter
readings, view your contract information, terms and conditions, and much more - all in one place.

To set up an online account get in touch with your email address. You can email us at hello@edfenergy.com or call
us on 0333 006 9950 - one of our energy specialists will be happy to help!

Thanks again for choosing us!

The EDF Customers Team

*We aim to complete all switches within 3 weeks. If this doesn’t happen, you could be entitled to £30 compensation

If you smell gas, think you have a gas leak, or have any concerns about carbon monoxide, immediately open all windows and doors and extinguish any
naked flames, including cigarettes. Then call the 24-hour Gas Emergency Services free on 0800 111 999.

Direct Debit Guarantee

• This Guarantee is offered by all banks and building societies that accept
instructions to pay Direct Debits.
• If there are any changes to the amount, date or frequency of your Direct Debit, EDF Energy Customers
Ltd will notify you ten working days in advance of your account being debited or as otherwise agreed. If
you request EDF Energy Customers Ltd to collect a payment, confirmation of the amount and date will
be given to you at the time of the request.
• If an error is made in the payment of your Direct Debit by EDF Energy Customers Ltd or your bank or
building society, you are entitled to a full and immediate refund of the amount paid from your bank or
building society.
• If you receive a refund you are not entitled to, you must pay it back when EDF Energy Customers Ltd
asks you to.
• You can cancel a Direct Debit anytime by contacting your bank or building society. Written
confirmation may be required. Please also notify us.

edfenergy.com
EDF Energy is a trading name used by EDF Energy Customers Ltd, Reg. No. 02228297 whose Registered Office is at 90 Whitfield Street, London, W1T 4EZ, incorporated in England and Wales.
Your tariff information:

Electricity

Supplier EDF Energy

Tariff name EDF Essentials 1Yr May25

Tariff type Fixed

Payment method Direct Debit

Unit rate 23.237p per kWh

Standing charge 67.032p per day

Tariff Expires Immediately Prior to 01/06/2025

Price guaranteed until 01/06/2025

Early exit fee £25.00

Discounts and additional charges Not applicable

Additional products or services included Not applicable

Gas

Supplier EDF Energy

Tariff name EDF Essentials 1Yr May25

Tariff type Fixed

Payment method Direct Debit

Unit rate 5.518p per kWh

Standing charge 31.889p per day

Tariff Expires Immediately Prior to 01/06/2025

Price guaranteed until 01/06/2025

Early exit fee £25.00

Discounts and additional charges Not applicable

Additional products or services included Not applicable

All prices shown above include 5% VAT. They will appear different than the unit rates shown on your bill which don't
include VAT.

If you have another meter that isn't displayed here, please head to edfenergy.com/tariffdetails to find your full
tariff information. Or reach out to us on 0333 006 9950 - one of our friendly energy specialists will be happy to
help.

edfenergy.com
EDF Energy is a trading name used by EDF Energy Customers Ltd, Reg. No. 02228297 whose Registered Office is at 90 Whitfield Street, London, W1T 4EZ, incorporated in England and Wales.

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