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Pay at any time by calling our automated line. You will
need your card details, postcode and account number.
Mr Terry Mullins
0800 432 0225
Sent by email to
TMULLINS1@BLUEYONDER.CO.U Your account number Bill number
K
3552 0001 00 17910299
Bill date
21 June 2021
Last bill
(25 March 2021)
£8.23 Please make a
What you paid payment of
£33.00
Hello Mr Mullins
New charges
Your water bill £34.49
by 5 July
Now due
26 March 2021 to 4 June 2021 £9.72 2021.
H Based on an estimated meter reading
See page 2 for details
L This is your final bill for 87 Dock Road, Grays
What's in this bill? Ready to pay?
We've split your bill into three clear sections.
Direct Debit
The quickest and easiest way to pay!
You tell us which day of the month you want to
pay, and we'll do the rest. Set up your Direct Debit
1
About your usage at www.eswater.co.uk/DD.
Your usage and charges for this bill
Could you save money? With our app
A fast, secure way to make payments by debit or
credit card, our free smartphone app is available
2
Stay in control on the Apple App Store and Google Play.
Payments since last time
Paying the easy way
Online banking
Sort code: 570959
Bank account number: 00000000
Reference: 3552000100
3
Useful information
Useful contact details Cheque
Everything else you need to know
Make it out to Essex & Suffolk Water, write your
account number on the back, and send it to Essex
& Suffolk Water, PO Box 292, Durham DH1 9TX.
Page 1 of 4
1. About your usage Your supply details
Address 87 Dock Road, Grays
H What you've used supplied:
Meter 17MA179593
Latest Previous Total number:
reading reading used
What you've used
339 p
x 319 v
x 20 m³
This bill (25 March 2021 to 4 June 2021)
4 Jun 2021 25 Mar 2021 See below
(estimated reading) (actual reading) for charges.
20 m³
Last bill (24 September 2020 to 25 March
I Water charges (26 March 2021 to 31 March 2021) 2021)
This is the charge for treating the water and getting it to you. 50 m³
Fixed charge 6 days at £39.39 per year = £0.65
Usage 2m³ at £1.3187 per m³ = £2.64
How your usage compares
Number of
I Water charges (1 April 2021 to 4 June 2021) people in
household T U V WX
Fixed charge 65 days at £40.88 per year = £7.28
Usage 18m³ at £1.3289 per m³ = £23.92 Typical usage over 28 45 63 75 85
six months (m³)
New charges this bill £34.49 Visit www.eswater.co.uk/watermeter to
use our water usage calculator, plus
You don't pay VAT on your water charges.
instructions on how to read your meter.
What is a cubic metre (m³) ?
It's 1,000 litres or 220 gallons of water, which
gets you either...
C 12
baths
c 28
showers
f 14
washes
Do you qualify for a discount
on your bill?
With SupportPlus, you could get a discount of
up to 50% if your water bill is 3% or more of
your household income (after rent or
mortgage) and either someone in your
household claims pension credit, or your total
household income is under £16,385 (or
£19,747 if you live in a London Borough).
You may also be eligible if your income is not
enough to cover your essential bills - you'll
need a financial assessment from an
independent debt advice organisation, such
as Stepchange Debt Charity, along with your
application.
Visit www.eswater.co.uk/supportplus to
check if you qualify. You can apply for the
discount by emailing supportplus@nwl.co.uk
or by giving us a call.
3552000100 Page 2 of 4
2. Stay in control ####AUTOPERF###_22
A Payments since last time
10 May 2021 £16.00 8 April 2021 £17.00
Total payments £33.00
Sign up to pay by Direct Debit
A Q S
Convenient and secure Choose when to pay Get peace of mind
It's simple, convenient, safe and You can pay on any day of the You won't have to worry about
secure, and you can sign up in month - whichever suits you best. missing a payment and you won't
minutes at www.eswater.co.uk/DD We collect your payment have to queue up. You're also
or by calling 0345 782 0111. automatically and always tell you protected by the Direct Debit
how much we're taking. Guarantee.
3552000100
Page 3 of 4
............................................................................................................................................................................................................................................................................................................................................................................................................................
...............
3552000100 357 0959 9.72
MBA Group Limited 1202
05/07/2021
JLYQSJKVc8SKRfIVcIUkxFCdaeP
6332 1300 3552 0001 009
Nat West (Collection Account) Mr Terry Mullins
Essex & Suffolk Water Limited 57-09-59 87 Dock Road, Grays
03552000100X V7323570959 000009725 74 X
3. Useful information
Found a leak or water emergency?
Phone 0345 782 0999 as soon as possible. We're here 24 hours a day. K
Need to contact us about your bill?
You can visit eswater.co.uk at any time of the day or night. Or you can phone 0345 782
0111 between 8am and 7pm Monday to Friday, and from 8am to 1pm on Saturdays.
M
Trouble paying? Priority services
If you're finding it hard to pay, there are We all need a little extra help at some point in our lives and
we offer free services to make things easier.
ways we can help.
Sign up online at www.eswater.co.uk/priority or call us on
0345 782 0111 to:
Q Rather than paying your bill in one go, you could
spread the costs with affordable instalments in a · Set a password to protect you from anyone pretending
to work for us.
monthly payment plan.
· Let us know if you would need support during an
g If you're on certain benefits, we may be able to
take money straight from your benefits. This is
interruption to your water supply.
· Get your bills in Braille, large print, or on CD.
called Water Direct. · Nominate a family member, carer, or friend to discuss
J If you receive qualifying benefits, have a water
meter, have at least three children under 19, or
your account on your behalf.
If you're deaf or hard of hearing, dial 18001 before any call
someone in your house has a medical condition and a Text Relay interpreter will help.
which means they use a lot of water, you may be Ask for our telephone translation service if English is not
eligible for our WaterSure tariff. your first language.
Z We may be able to reduce your water bills by up
to 50% or provide support with your water debt. Give us your feedback
Please visit www.eswater.co.uk/supportplus to
We always try to get things right first time and we want to
find out more.
know if you're not happy.
We share information with credit reference agencies when
you open an account with us and also on an ongoing Please call us on 0345 782 0111 or contact us via our
basis; this includes information about your paid accounts website www.eswater.co.uk so we can put things right.
and any debts not paid on time. Failure to keep up with
payments may impact your credit score and could affect CCW - the voice for water consumers
your ability to obtain credit in the future.
If you've followed our complaints process but are still
Whatever your situation, the best thing you can do is get in unhappy, CCW offers free independent advice. You can
touch. Call us on 0345 782 0111 and we can come to a visit their website at ccwater.org.uk, call them on 0300
solution together. 034 2222, or write to them at: CCW, 1st Floor, Victoria
Square House, Victoria Square, Birmingham, B2 4AJ.
For information on our 2021/2022 tariffs and charges,
visit www.eswater.co.uk/tariffsandcharges.
............................................................................................................................................................................................................................................................
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e Follow us on twitter @eswater_care
Calls to 0345 numbers are charged at the local rate. Charges for calls from mobile phones may be higher. We monitor and record calls to improve our
service and training.
Head office: Essex & Suffolk Water, Customer Centre, PO Box 292, Durham, DH1 9TX.
Northumbrian Water Limited. Registered in England and Wales. Registered number: 02366703. VAT registration number: GB 499 9803 59
Registered office: Northumbria House, Abbey Road, Pity Me, Durham, DH1 5FJ.
You can read our privacy statement to find out more about how Essex & Suffolk Water protects your data on our website at www.eswater.co.uk/privacy
