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Mr Shedrack Aduwa Account ID
43 00005591946
Edwin Grove
Invoice number
Wallsend 00005591946-007
Tyne And Wear
NE28 0LH Bill date
United Kingdom 20/10/2022
This is not a VAT invoice
Your bill
Monthly charges: Other items: Outstanding balance:
£27.47 + £0.00 = £27.47 Inc. VAT
Line Rental -£11.60 Balance brought forward £24.99
Line Rental £10.05 Payment -£24.99
Line Rental £23.19
Line Only £0.00
Line Only £0.00
Voicemail £0.00
Voicemail £0.00
Caller Display £0.00
Caller Display £0.00
Payment method
You currently pay by: Your payment will be taken on or around:
Direct Debit 27/10/2022
Got a minus sign in front of your outstanding balance? That means you’re in credit and don’t have to make a payment.
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Don't forget you can log into Member Centre to view your latest
perks, access help and support and make changes to your package.
plus.net/member-centre
Continued...
Monthly charges: Other items: Outstanding balance:
£27.47 + £0.00 = £27.47 Inc. VAT
Unlimited Fibre Extra -£12.18
Unlimited Fibre Extra £9.74
Unlimited Fibre Extra £24.35
Promotional Discount £11.28
Discount -£7.16
Discount -£0.65
Discount -£19.55
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Don't forget you can log into Member Centre to view your latest
perks, access help and support and make changes to your package.
plus.net/member-centre
Your charges broken down
Qty Description From To Gross
1 Balance brought forward £24.99
1 Line Rental 05/10/22 19/10/22 -£11.60
1 Line Rental 07/10/22 19/10/22 £10.05
1 Line Rental 20/10/22 19/11/22 £23.19
1 Line Only 05/10/22 06/10/22 £0.00
1 Line Only 20/10/22 19/11/22 £0.00
1 Voicemail 05/10/22 06/10/22 £0.00
1 Voicemail 20/10/22 19/11/22 £0.00
1 Caller Display 05/10/22 06/10/22 £0.00
1 Caller Display 20/10/22 19/11/22 £0.00
1 Unlimited Fibre Extra 05/10/22 19/10/22 -£12.18
1 Unlimited Fibre Extra 08/10/22 19/10/22 £9.74
1 Unlimited Fibre Extra 20/10/22 19/11/22 £24.35
1 Promotional Discount 05/10/22 19/10/22 £11.28
1 Discount 08/10/22 18/10/22 -£7.16
1 Discount 19/10/22 19/10/22 -£0.65
1 Discount 20/10/22 19/11/22 -£19.55
1 Payment 27/09/22 27/09/22 -£24.99
Total £27.47
Inc. VAT
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Need to get in touch? Managing your Account:
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Plusnet plc, The Balance, 2 Pinfold Street, Sheffield, S1 2GU in and going to ‘My Account’.
Wish to make a complaint? From here, you can change payment and address details or change your
We aim to be number one for customer service. However, sometimes things can payment date. You can pay your bill by Direct Debit, by credit or debit card.
go wrong and, when they do, we want to put them right for you as quickly as we
can. You can access our complaints code of practice at the following link: If you’ve got an overdue payment, you can see the full amount that’s due and
www.plus.net/complaints-code make a payment by logging into your account. Or you can visit
Raising a complaint www.plus.net/pay
The fastest way to let us know if you're not happy with your service is by using
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We’ve got a full FAQ section for billing on our Help & Support pages, including
By letter a short video which talks you through your bill which you can find at
You can make a complaint by writing to the address above. Make sure to include www.plus.net/bill-question
your account username, postcode and landline telephone number. Once we get
your letter we’ll respond within 10 working days. Information about how 084, 087, 09 and 118 numbers are charged
The charge for calls to service numbers beginning 084, 087, 09 and 118
What we'll do and when consists of a 9.58p per minute access charge from Plusnet, plus a service
Our aim is to resolve any problem as quickly as possible, preferably during a charge set by the company you called. For more information visit
phone call or online chat. However, if we’re unable to resolve your complaint www.plus.net/ukcalling
there and then, we’ll investigate further and contact you with an update as soon
as we can. Missing Calls?
Some calls you have made may not appear on this bill due to the time taken
What to do if you're still not happy for the call to be processed. These will appear on your next bill.
If you're still not happy with our final position on your complaint you can
take the matter to Ombudsman Services. See a minus sign in front of your outstanding balance?
Good news, that means your balance is in credit and you don't owe us
Ombudsman Services provides a free, independent service for Plusnet anything. If your payment details are registered with us then we won't take a
customers who are not satisfied with the final outcome of their complaint. payment this month.
Ombudsman Services cannot deal with complaints about commercial policy Refer your friends
(e.g. our prices or broadband availability), nor can it deal with complaints from You can save money on your bill by recommending us to your friends and
business users with more than 10 employees. family. For everyone that joins us on your recommendation, we’ll pay you up
to £1.25 per month for each person for as long as they’re Plusnet customers.
You can refer your complaint to Ombudsman Services for resolution by Find out more by logging on to your account and selecting “My Referrals”.
contacting them via their contact details below,
• www.ombudsman-services.org/communications
• Phone: 0330 440 1614
• Textphone: 0330 440 1600
• Ombudsman Services: Communications, PO Box 730, Warrington, WA4 6WU
Please note that before contacting Ombudsman Services all complaints need to
be submitted to us by one of the methods outlined above to give us the
opportunity to resolve it. Ombudsman Services will not review any complaint
which is less than 8 weeks old unless we agree that we cannot do anything
further and have provided you with a deadlock code.
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