Rohit Iyer

Work Experience ________________________________________________________________________________________________

Onix Inc. ​ ​ ​ ​ ​ ​ ​ San Francisco, CA
SENIOR. TECHNICAL DELIVERY LEAD ​ ​ ​ Apr 2023 - Current

●​ Delivery Lead for 3 $XXM multi-phased, multi-year GCP migration programs, collaborating with TPMs, Product Engineers, DevOps
Engineers, and Cloud Architects to drive execution using Agile/Scrum methodologies and tools like Jira, Confluence, and Slack.
●​ Project Managed 4 end-to-end AI/ML project implementations (GCP-Contact Center AI, Document AI and ML Project) overseeing
project deliverables, timelines, risk and executive stakeholder communication (C-suite, VP).
●​ Designed and implemented a standardized Pro Serv GCP migration delivery framework, streamlining operational processes and
reducing monthly escalations by 25%, ensuring consistent and predictable project delivery.
●​ Collaborated with Sales throughout the sales cycle to identify upsell opportunities, expand contract value ( $XM), and drive GCP
adoption by developing tailored service proposals and professional service offerings.
●​ Partnered closely with Sales & Pre-Sales to review opportunity, solution offering , funding mechanism, deliverables (SOW, proposal,
WBS, LOE, cost, skillset, success criteria etc ) and ensuring alignment with delivery capabilities and execution readiness.
●​ Nurtured a team of 5 Technical Program Managers, leading 15+ cloud migration and AI/ML projects with a consistent 95%+ CSAT.
●​ Developed and delivered compelling presentations (proposals, kickoffs, resourcing plans, status updates, steering committee decks) to
C-suite and executive stakeholders, translating complex technical information into actionable insights

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Google Inc. ​​ ​ ​ ​ ​ ​ ​ Sunnyvale, CA
SENIOR. TECHNICAL ACCOUNT MANAGER ​ ​ ​ Sep 2020 - Mar 2023

●​ Strategic technical advisor and advocate for some of the largest strategic customers (~50M ARR) on Google Cloud Platform. Led
transformation programs and drove GCP growth across SAAS, ISV and Digital Natives customers.
●​ Managed executive relationships and influenced GCP adoption across the breadth of GCP products and services.
●​ Influenced and articulated PSO / Partner value to our strategic customers to accelerate transformation strategies , adoption and
improve customer satisfaction.
●​ Drove deep partnership with cross-functional sales, engineering, partner & product teams to successfully launch key networking
features to expand GCP reach resulting in $XX ARR.
●​ Drove learning strategy to improve GCP ramp. Grew GCP adoption from 0 to $M ARR for some of the enterprise customers.
●​ Onboarded a greenfield GCP customer through regular office hours, technical training sessions, and org-wide learning plan resulting in
an increase of >$1M ARR
●​ Collaborated with Sales & Pre-sales Engineering to deliver QBRs and developed quarterly strategic plans.
●​ Drove operational health reviews, cost optimization & implementation best practices.

Akamai Technologies Inc. ​ ​ ​ ​ ​ San Francisco, CA

ENGAGEMENT MANAGER II ​​ ​ ​ ​ Jul 2018 - Aug 2020
●​ Responsible for managing & growing a combined revenue of $10M+ from Fortune 500 firms - Walmart, eBay, Stubhub, ChoiceHotels,
Forever21 and LiveNation. Drove strong partnership across customer leadership teams as a trusted advisor.
●​ Developed a detailed technical program roadmap to execute on critical initiatives like Walmart's Holiday season, Stubhub's cloud
migration (PCF/GCP) & Akamai as code initiative and eBays Infrastructure expansion & IPv6 adoption.
●​ Advocated and enhanced the DNS Traffic Manager product experience for Walmart by collaborating with the PM to improve reporting
and add 3 features critical for datacenter load balancing.
●​ Improved NPS and grew Stubhub's annual services package by $132k, eBays annual services package by $84k and Walmart’s traffic on
Akamai 200% YoY by maintaining high client satisfaction through renewals, product EOLs, escalations & 0 incidents.
●​ Partnered with Sales & Pre-Sales to strategically help sell TAS services worth ~$80k to Levi & Uline.​

Akamai Technologies Inc. ​ ​ ​ ​ ​ Santa Clara, CA

SENIOR. TECHNICAL PROJECT MANAGER ​ ​ ​ ​ Jan 2013 - June 2018
 ●​ Project managed ~$XXM YoY Tier A+ Akamai accounts across multiple verticals retail (Amazon, eBay, Macys, Levi), high tech (Oracle,
Intel) & finance (Paypal) with 95%+ CSAT & NPR rating
●​ Advised, architected and cross-collaborated on critical projects directly responsible for the success of Amazon Prime day & Holiday
season, Walmart.com Holiday Sale and eBay's website performance improvement in EU/LATAM (~100ms).
●​ Led a 300h+ microservices architecture migration project for Walmart, managing 5 architects with zero service incidents in 3 months.
●​ Lead for 3 PMs providing operational support, critical employee development and performance feedback to the management.
●​ Mentored 4 (India) TPMs in ~5 months, critical in establishing Bangalore as a major services hub for the Americas.
●​ Proposed and improved monitoring of >1B+ customer interactions/day for Paypal NOCC by delivering logs near real time to Splunk.
●​ Authored Change Management Procedures for Walmart to improve collaboration and project delivery rate by 25%.
●​ Author documents such as SOW, project plans, value confirmation and monthly services consumption reports.
●​ Designed project workflows, templates & dashboards for JIRA & Confluence to be used on 1000+ accounts and helped ramp up
adoption and employee productivity by training 50+ peers.​

Skills ______________________________________________________________________________________________________________________
Core Competencies​ Customer Experience, Customer Engagement, Strategic & Operational planning, Program management, Client
relationship management , Service delivery, Escalation management, Client Product and Services adoption
Technical Concepts​ Google’s well architected framework, Cloud computing (GCP), Cost Optimization, Content Delivery Network, Storage,
Web Performance, Web Security, Devops, Microservices, Client-server arch, OSI Model, Database, Networking
Technical Tools​​ SQL, XML, Javascript Postman, Chrome DevTools, Wireshark, Grafana, Terraform, Jenkins, Docker, Python,
Google Cloud Observability, Google BigQuery, Looker
Program Management​ Waterfall, Agile (Scrum, Kanban) | Tools: JIRA, Smartsheet, Trello, Confluence, Slack, Certinia PSA, Looker

Certification _________________________________________________________________________________________________________
PMI ​ ​ ​ ​ PMP Certification (in progress- Q1 2025)
Google Cloud Platform​ ​ Cloud Architect ​
Scrum. Org ​ ​ ​ Professional Scrum Master 1
Akamai ​ ​ ​ Leadership Program (Global top 5%)
Amazon Web Services​ ​ Cloud Practitioner

Education _____________________________________________________________________________________________________________
University of Florida​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Florida
MASTERS IN COMPUTER SCIENCE​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Aug 2007 – Dec 2008

Sathyabama University ​​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ India

B.TECH INFORMATION TECHNOLOGY​ ​ ​ ​ ​ ​ ​ ​ ​ Aug 2003 – April 2007
Graduated Summa Cum Laude

Awards __________________________________________________________________________________________________________________
Google Cloud Partner All-Star Contributions to the delivery success of the multiple Google projects. ​ ​ 2023
Google Spot Awards​ ​ Multiple spot awards at Google for accelerating customer cloud adoption 2022
Akamai Spot Award ​ ​ Mentored 4 India TPMS in < 5months to increase newly formed CSG BLR’s productivity 2017
Akamai Spot Award​ ​ Accelerated JIRA / Confluence adoption across >50+ Services accounts 2016
Akamai CSG Masters Finalist ​ 2nd in Americas(~400) for displaying high overall Akamai/ industry knowledge 2013
Akamai Architect of Quarter ​ Contributed extensively on first ever Akamai Streaming solution & tier A+ accounts 2011