Owner’s Manual

NCR 7197 Thermal Receipt Printer Series II

Release 2.0

B005-0000-2068
Issue H
The product described in this document is a licensed product of NCR Corporation.
NCR is a registered trademark of NCR Corporation. NCR RealPOS is a trademark of NCR Corporation in
the United States and/or other countries. Other product names mentioned in this publication may be
trademarks or registered trademarks of their respective companies and are hereby acknowledged.
The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks
or registered trademarks of HDMI Licensing LLC in the United States and other countries.
Where creation of derivative works, modifications or copies of this NCR copyrighted documentation is
permitted under the terms and conditions of an agreement you have with NCR, NCR's copyright notice
must be included.
It is the policy of NCR Corporation (NCR) to improve products as new technology, components,
software, and firmware become available. NCR, therefore, reserves the right to change specifications
without prior notice.
All features, functions, and operations described herein may not be marketed by NCR in all parts of the
world. In some instances, photographs are of equipment prototypes. Therefore, before using this
document, consult with your NCR representative or NCR office for information that is applicable and
current.
To maintain the quality of our publications, we need your comments on the accuracy, clarity,
organization, and value of this book. Please use the link below to send your comments.
EMail: FD230036@ncr.com

Copyright © 2017, 2018

By NCR Corporation
Global Headquarters
864 Spring St NW
Atlanta, GA 30308
U.S.A.
All Rights Reserved
 i

Preface
Audience
This book is written for hardware installer/service personnel, system integrators, and
field engineers.
Notice: This document is NCR proprietary information and is not to be disclosed or
reproduced without consent.

Important Information to the User

In order to ensure compliance with the Product Safety, FCC and CE marking
requirements, you must use the power supply, power cord, and interface cable which
were shipped with this product or which meet the following parameters:

Power Supply
UL Listed (QQGQ), Class 2 power supply with SELV (Secondary Extra Low Voltage),
non–energy hazard output, input rated 100–240 Vac, 1.5/0.8 A, 50/60 Hz, output rated 24
Vdc, 2.3 A. or 3.125A.
Use of this product with a power supply other than the NCR power supply will require
you to test this power supply and NCR printer for FCC and CE mark certification.

Interface Cable
A shielded (360 degree) interface cable must be used with this product. The shield must
be connected to the frame or earth ground connection or earth ground reference at
EACH end of the cable.
Use of a cable other than described here will require that you test this cable with the
NCR printer and your system for FCC and CE mark certification.

Power Cord
A UL listed, detachable power cord must be used for this product. For applications
where the power supply module may be mounted on the floor, a power cord with Type
SJT marking must be used. For applications outside the US, power cords which meet the
particular country’s certification and application requirements should be used.
Use of a power cord other than described here may result in a violation of safety
certifications which are in force in the country of use.
ii

Wichtige Benutzerinformationen:
Um die Produktsicherheit und die FCC und CE–Markierungsanforderungen bei der
Benutzung des Druckers sicherzustellen, müssen entweder das mitgesante Netzgerät,
Netzanschlußkabel und Verbindungskabel verwendet werden oder folgende
Anforderungen müssen erfüllt sein:

Netzgerät:
Das Netzgerät muß ein UL verzeichnetes (QQGQ) Netzgerät der Klasse 2 mit SELV
(Sekundärextraniederspannung), Nichtenergie Gefahrenausgang, einer
Aufnahmeleistung von 100–240 VAC, 1.5/0.8 A und 50/60 Hz, und einer Leistungsabgabe
von 24 VDC, 3.125 A.c sein.
Die Benutzung des Produktes mit einem Netzgerät, daß nicht von NCR mitgeliefert
wurde erfordert das Testen des Netzgerätes mit dem NCR Drucker auf FCC und CE–
Markierungs Befolgung.

Verbindungskabel:
Bei der Benutzung dieses Produkts muß ein abgeschirmtes (360 Grad) Verbindungskabel
benutzt werden. Die Abschirmleitung muß entweder mit dem Rahmens des Gerätes
oder der Erde verbunden sein oder alternativ müssen alle Enden des Kabels geerdet
werden.
Falls das Verbindungskabel nicht in der hier beschrieben Art benutzt wird, muessen das
Kabel und der NCR Drucker auf die FCC und CE–Markierungs Befolgung überprüft
werden.

Netzanschlußkabel:
Für dieses Produkt muß ein in UL aufgelistete, abnehmbares Netzanschlußkabel benutzt
werden. Falls das Netzgerät fest auf dem Boden montiert ist, muß ein Netzanschlußkabel
mit der SJT Markierung benutzt werden. Für Anwendungen außerhalb der USA, sollte
ein Netzanschlußkabel benutzt werden, daß der Zertifizierung und Bestimmung des
jeweiligen Landes entspricht.
Das Abweichen der hier beschriebenen Benutzungsanleitung des
Netzanschlußkabels kann gegen die gesetzlichen Sicherheitsbestimmungen des
jeweiligen Landes verstoßen.
 iii

用户须知
为了确保产品安全和遵守中国电磁兼容(EMC)规定,必须使用随产品附带或符合下列
参数的电源，电源线和接口电缆:

电源
中国强制性产品认证, 输入为 : 交流100 ~ 240伏, 1.5/0.8安倍, 50/60赫兹, 输出为: 直流
24伏, 2.3或3.125安倍
如使用本产品与非NCR生产的电源产品, 必须测试电源和NCR生产的打印机以符合
产品安全和中国电磁兼容(EMC)规定

接口电缆
本产品必须使用屏蔽( 360度) 接口电缆。屏蔽层必须连接到金属框架或接地或接口电
缆两端的接地参考
使用没有在这里描述的接口电缆将要求您必须测试接口电缆和NCR生产的打印机以
符合产品安全和中国电磁兼容(EMC)规定

电源线
中国强制性产品认证, 可拆卸的电源线.
使用没有在这里描述的电源线可能导致在该国的安全证书失效

销售打印机的安全规定

安全注意事项
维修
注意：本产品不含有用户可自行更换的部件，如需更换，请联系有资质的技术人员。

保险丝的更换
注意：为防止失火只可用相同规格的保险丝进行更换,
iv

안전주의사항
서비스
주의 ：이 제품은 서비스 부품을 포함하지 않고 있습니다. 서비스는 자격이 있는 서비스
기술자에 의해 제공됩니다.

퓨즈교체
주의: 화재의 위험에 대한 계속적인 보호를 위해 같은 타입과 등급의 퓨즈로 교체해야 합
니다. 。

한국 업무용(A급 기기) 방송통신기자재

이 기기는 업무용(A급) 전자파적합기기로서 판매자 또는 사용자는 이 점을 주의하시기
바라며, 가정 외의 지역에서 사용하는 것을 목적으로 합니다.
 v

Federal Communications Commission (FCC)

Radio Frequency Interference Statement
Warning: Changes or modifications to this unit not expressly approved by the party
responsible for compliance could void the user’s authority to operate the
equipment.
Note: This equipment has been tested and found to comply with the limits for a Class A
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in a
commercial environment. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instruction
manual, may cause harmful interference to radio communications. Operation of this
equipment in a residential area is likely to cause harmful interference in which case the
user will be required to correct the interference at his own expense.

Communication Cables
Shielded communication cables must be used with this unit to ensure compliance with
the Class A FCC limits.

Information to User
This equipment must be installed and used in strict accordance with the manufacturer's
instructions. However, there is no guarantee that interference to radio communications
will not occur in a particular commercial installation. If this equipment does cause
interference, which can be determined by turning the equipment off and on, the user is
encouraged to contact NCR immediately.
The NCR Company is not responsible for any radio or television interference caused by
unauthorized modification of this equipment or the substitution or attachment of
connecting cables and equipment other than those specified by NCR. The correction of
interferences caused by such unauthorized modification, substitution or attachment will
be the responsibility of the user.
vi

Industry Canada (IC)

Radio Frequency Interference Statement
This Class A digital apparatus meets all requirements of the Canadian Interference–
Causing Equipment Regulations.
Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel
brouilleur du Canada.
 vii

Bundeskommunikationen Kommission (FCC)

Hochfrequenz–Störungs Richtlinie.
Warnung: Änderungen oder Änderungen an der Maßeinheit, die nicht ausdrücklich
von der Seite, die für die Befolgung verantwortlich ist, genehmigt ist, können zum
Entzug der Benutzungsberechtigung dieses Gerätes führen.
Anmerkung: Dieses Gerät wurde getested und entspricht der zulässigem Richtlinien
eines digitalen Gerätes der Klasse A, gemäß Abschitt 15 in den FCC Richtlinien. Diese
Richtlinien sind dazu da, einen angemessenen Schutz gegen schädliche Störung bei der
komerziellen Nutzung dieses Gerätes zu gewährleisten. Dieses Gerät erzeugt und
benutzt Hochfrequenzenergie und kann Hochfrequenzenergie ausstrahlen. Wenn die
Installierung und Benutzung dieses Gerätes nicht wie im Benutzer Handbuch
beschrieben ist, durchgeführt wird, kann eine schädliche Störung von
Funkverbindungen verursacht werden. Der Betrieb dieses Gerät in einem Wohngebiet
kann schädliche Störung verursachen die auf Kosten des Benutzers behoben werden
müssen.

Kommunikationskabel:
Dieses Gerät muß in Uebereinstimmung mit Kategorie A FCC Richtlinien mit einem
abgeshirmten Kabel betrieben werden.

Benutzerinformationen:
Dieses Gerät muß wie in der Hersteller Anweisungen beschrieben installiert und benutzt
werden. Jedoch gibt es keine Garantie dafür, daß Funkstörung nicht in bestimmten
kommerziellen Installation auftritt. Für den Fall, daß das Gerät Funkstörungen
verursacht, was durch das An und Abschalten des Gerätes festgestellt werden kann,
wird der Benutzer aufgefordert sofort mit NCR Kontakt aufzunehmen.
NCR ist nicht für Radio– oder Fernsehenstörung verantwortlich, die durch
unautorisierte Änderung der Ausrüstung oder den Ersatzes der anschließenden Kabel
oder durch Anschluß von Geräten hervorgerufen wird, die nicht ausdrücklich von NCR
genehmigt wurden sind. Die Korrektur von Störungen, die durch solche unautorisierte
Änderung, Ersatz oder Zubehör verursacht werden, liegt in der Verantwortlichkeit des
Benutzers.
viii

Industrie–Kanada (IS)
Hochfrequenz–Störungs Richtlinie:
Dieses digitale Gerät der Klasse A entspricht allen Anforderungen der kanadischen
Störung–Verursachende Geräte Richtlinie.

无线电频率干扰声明
用户须知
本设备已经过测试，证明其符合A级数字设备的限定。这些限制旨在对设备在商业环
境中运作时提供合理的保护,以防有害干扰。本设备产生，使用，并能发射无线电频率
能量.因此如果不按照使用说明书安装和使用,可能对无线电通讯造成有害干扰. 如果
在住宅区使用本设备很可能造成干扰. 用户将被要求自费纠正干扰 。
对于未经授权的修改或使用NCR规定以外的其他附件替换或连接电缆及设备, NCR
不负责.
校正由此而产生的干扰将是用户的责任。用户需注意:未经NCR批准的改装可能导致
用户无权操作本设备

中国电磁兼容声明:
此为A级产品，在生活环境中，该产品可能会造成无线电干扰。在这种情况下，可能
需要用户自费对其干扰采取切实可行的措施。

Caution labels information

Hot Surface, Do not touch / Surface chaude, Ne pas toucher.

Hazardous Moving Parts, Keep Fingers and Other Body Parts Away/ Parties Mobiles
Dangereuses Tenir Les Doigts Et Les Autres Parties Du Corps Éloignés.
 ix

References
• NCR 7197 Thermal Receipt Printer Series II Service Guide (B005-0000-2069)
• NCR 7197 Thermal Receipt Printer Series II Parts Identification Manual (B005-0000-2070)
x

Table of Contents

Chapter 1: About the 7197 Series II Printer

General Description 1
Features 2
Receipt Station 2
General Features 3
Options 4
Thermal Print Head 4
Ordering Paper and Supplies 5
Ordering Thermal Receipt Paper 5
Ordering Other Supplies 6
Ordering Documentation 7
Cleaning the Printer 8
Cleaning the Cabinet 8
Cleaning the Thermal Print Head 8

Chapter 2: Setting Up and Using the Printer

What Is in the Box? 9
Removing the Packing Material 9
Repacking the Printer 10
Choosing a Location 11
Normal Table Top 11
Wall-mounted 13
Setting Switches 14
Resetting the Printer 14
Connecting the Cables 15
RS-232 Cable Connection 16
USB Cable Connection 17
Ethernet Cable Connection (Ethernet Model) 18
About the Universal Serial Bus 19
Advantages of USB Connections 19
Advantages of the NCR USB Solution 19
 xi

Checking for USB Support on the Host Computer 20

Host Configuration 20
Windows XP 20
Windows 7, 8, and 10 20
Configuring the Printer 21
Installing the USB Virtual COM Port Driver for Printers 25
Windows XP 25
Windows POS Ready 7 30
Windows 8 34
Windows 10 37
Verifying the Installation 40
Windows XP 40
Windows POS Ready 7 42
Windows 8 44
Windows 10 46
Uninstalling the Drivers 47
Windows XP 47
Windows POS Ready 7 47
Windows 8 49
Windows 10 51
Configuring Serial Port Number Assignments 54
Serial Port Configuration Methods 54
Automatic (Default) 54
Assigning a Serial Port to the Printer 54
Using the Printer 55
Loading and Changing the Receipt Paper 56
Removing the Paper Roll 56
Loading the Paper Roll 58
Advancing Paper 60

Chapter 3: Solving Problems

Green LED Does Not Come On/Printer Will Not Print 62
xii

Green LED Blinking (Slow) 62

Green LED Blinking (Fast) 62
Receipt Printing is Light or Spotty 64
Other Serious Problems 65
Contacting a Service Representative 65

Chapter 4: Diagnostics
Level 0 Diagnostics 68
Level 1 Diagnostics 69
Printer Configuration 69
Configuring the Printer 71
Communication Interface Modes 74
RS-232C/USB Interface Settings [Standard Model] 74
Ethernet Interface Settings [Standard Model] 77
Diagnostic Modes 77
Datascope Mode 78
Receipt Test Mode 78
Emulation/Software Options 79
Printer ID Mode 80
Default Lines Per Inch 81
Carriage Return Usage 81
Asian Mode 81
Receipt Synchronization 82
Ignore Sync Configuration 83
Clear User Defined Area 83
PDF417 Max Column Print 83
Auto Reset 84
Font Type 85
Compatibility Barcode Length 85
Compress Pitch 86
Model in 4610 Emulation 86
Hardware Options 87
 xiii

Receipt Print Mode 87

Print Density 88
Power ON Head Failure Detection 88
Maximum Power 89
Paper Low Sensor 89
Paper Width 89
Set Knife Option 90
Color Paper Option 90
Power LED Control 91
Shift to Standby 91
Shift Time To Power Off 92
Wi-Fi Date Sync Option 92
Default Code Page 94
7158 Mode 95
7156 Mode 95
DHCP Mode 96
LAN Interface 96
Mfg Adjustment 96
Rolling ASCII Print Test (Receipt) 97
H print test (Receipt) 98
Duty check print test (Receipt) 99
Print Current Setting 100
EEPROM to Default Setting 101
Ethernet-info to Default Setting 101
Level 2 Diagnostics 102
Level 3 Diagnostics 103

Chapter 5: Communication
Communication Overview 105
Interface 105
Sending Commands 105
Using DOS to Send Commands 105
xiv

Using BASIC to Send Commands 106

RS-232C Interface (Standard Model) 107
Print Speed and Timing 107
XON/XOFF Protocol 108
DTR/DSR Protocol 109
RS-232C Technical Specifications 109
Setting Extra RS-232C Options 109
Ethernet Interface (Ethernet Model) 110
Protocol 110
Ethernet Connection Port 111
TCP Socket Communication 111
Communication Procedure 111
UDP Socket Communication 112
Multiple Connection 112
WiFi Interface (WiFi Model) 113
Connector 114
RS 232 Connector 114
Ethernet Connector 114
Power Cable Connector 115
Cash Drawer Connector 115
USB Connector 116
Switch Settings 116

Chapter 6: Commands
Command Conventions 119
Introduction 119
List of Commands and Location 120
By Command Code 120
By Function 126
Printer Function Commands 126
Vertical Positioning and Print 127
Horizontal Positioning Commands 127
 xv

Print Characteristic Commands 128

Graphics Commands 129
Status Commands 129
Real Time Commands 130
Unsolicited Status Update 130
Barcode Commands 130
Page Mode Commands 131
Macro Commands 132
User Data Storage Commands 132
Asian Character Commands 132
Flash Download Commands 133
Comparison Chart 133
Command Descriptions 135
Printer Function Commands 136
Clear Printer 136
Perform Partial Knife Cut 137
Perform Partial Knife Cut 138
Generate Tone 138
Initialize Printer 139
Select Sensors to Stop Printing 139
Enable or Disable Panel Buttons 140
Generate Pulse to Open Cash Drawer 140
Select Cut Mode and Cut Paper 141
Print Test Form 142
Vertical Positioning and Print Commands 142
Print and Feed Paper One Line 142
Print and Carriage Return 143
Feed n Print Lines 143
Feed n Dot Rows 143
Add n Extra Dot Rows 144
Print 145
xvi

Set Line Spacing to 1/6 Inch 145

Set Line Spacing 146
Print and Feed Paper 146
Print and Feed n Lines 147
Set Horizontal and Vertical Minimum Motion Units 147
Horizontal Positioning Commands 148
Horizontal Tab 148
Set Column 148
Set Absolute Starting Position 149
Set Horizontal Tabs 150
Set Relative Print Position 150
Select Justification 152
Set Left Margin 153
Set Printing Area Width 154
Print Characteristic Commands 155
Select Double-Wide Characters 155
Select Single-Wide Characters 155
Select 90 Degree Counter-Clockwise Rotated Print 155
Select Pitch (Column Width) 156
Set Character Right-Side Spacing 157
Select Print Modes 157
Select or Cancel User-Defined Character Set 159
Define User-Defined Characters 159
Defining User-Defined Characters 160
Select or Cancel Underline Mode 160
Copy Character Set from ROM to RAM 161
Cancel User-Defined Characters 161
Select or Cancel Emphasized Mode 162
Select or Cancel Double Strike 162
Select or Cancel Italic Print 163
Select International Character Set 163
Select Character Code Table 164
 xvii

Select or Cancel 90 Degrees Clockwise Rotated Print 165

Select Print Color 165
Select or Cancel Upside Down Printing Mode 165
Select Character Size 166
Select or Cancel White/Black Reverse Print Mode 167
Select or Cancel Smoothing Mode 168
Select Superscript or Subscript Modes 168
Select or Cancel Unicode(UTF-16) Mode 169
Summary of Rotated Printing 169
Graphics Commands 170
Print Raster Graphics 170
Download BMP Logo 171
Select Bit Image Mode 171
Print Advanced Raster Graphics 173
Select Single-Density Graphics 174
Select Double-Density Graphics 174
Download Bit Image Registration/Printing 175
Select the Current Logo (Downloaded Bit Image) 175
Define Downloaded Bit Image 176
Print Downloaded Bit Image 178
Convert 6 Dots/mm Bitmap to 8 Dots/mm Bitmap 179
Status Commands 179
Status Command Introduction 179
Batch Mode 180
Transmit Peripheral Device Status 180
Transmit Printer Status 181
Transmit Printer ID 181
Transmit Printer ID, Remote Diagnostics Extension 183
Transmit Status 189
Send Printer Software Version 191
Execute Head Failure Detection 191
xviii

Get Print Completion 192

Recognizing Data from the Printer 193
Real Time Commands 194
Preferred Implementation 194
Alternate Implementation 195
Rules for Using Real Time Commands 195
Moving Data Through the Buffer 195
UDP Communication 196
Real Time Status Transmission 196
Real Time Request to Printer 200
Real Time Printer Status Transmission 201
Unsolicited Status Update Validation 203
Determine if Device Supports USU 203
Enable/Disable Unsolicited Status Update 203
Baseline State Request 204
Printer Firmware Implementation Considerations 209
Bar Code Commands 210
Select Printing Position for HRI Characters 210
Select Pitch for HRI Characters 210
Select Bar Code Height 211
Print Bar Code 211
Select Bar Code Width 216
QR Code: Select the Model 217
QR Code: Set the Size of Module 217
QR Code: Select the Error Correction Level 218
QR Code: Store the Data in the Symbol Storage Area 219
QR Code: Print the Symbol Data in the Symbol Storage
Area 219
QR Code: Transmit the Size Information of the Symbol
Data in the Symbol Storage Area 220
Page Mode Commands 221
Print and Return to Standard Mode 221
 xix

Cancel Print Data in Page Mode 222

Print Data in Page Mode 222
Select Page Mode 222
Select Standard Mode 223
Select Print Direction in Page Mode 224
Set Printing Area in Page Mode 225
Set Absolute Vertical Print Position in Page Mode 226
Set Relative Vertical Print Position in Page Mode 227
Macro Commands 228
Start or End Macro Definition 228
Execute Macro 229
User Data Storage Commands 230
Write to User Data Storage 230
Read from User Data Storage 231
Select Memory Type (SRAM/Flash) Where to Save Logos
or User-Defined Fonts 232
Flash Allocation 233
Erase User Flash Sector 234
Printer Setting Change 234
Asian Character Commands 241
Select Print Modes for Kanji Characters 241
FS – Turn Underline Mode ON/OFF for Kanji 242
Define User-Defined Kanji Characters 243
Set Kanji Character Spacing 244
FS W (Set Quadruple Mode ON/OFF for Kanji) 244
Flash Download Commands 245
Switch to Flash Download Mode 245
Request Printer ID 245
Return Segment Number Status of Flash Memory 246
Select Flash Memory Sector to Download 246
Get Firmware CRC 247
xx

Return Microprocessor CRC 247

Erase the Flash Memory 248
Return Main Program Flash CRC 248
Erase Selected Flash Sector 249
Download to Active Flash Sector 249
Reboot the Printer 250

Chapter 7: Reflashing the Printer Firmware

Flash Utility Information 251
File Configurations 251
Printer Languages Cross-Reference 252
DOS Flash Utility 252
Windows Command Line Firmware Update Utility 254
Using TseFlash.exe Utility 256

Chapter 8: Configuration Network

Summary 257
Display Format of Configuration Setting Page 257
TCP/IP Setting 261
SNMP Setting 263
Other Settings 265
Reset Window 267
IP Address Automatic Acquisition 268

Chapter 9: Configuration Wi-Fi Network

Connect the Printer 269
Display Format of Configuration Setting Page 270
Client Settings 272
Configure the Enterprise Security 277
Setting Up in Limited AP mode 281
Change Provision Web-Page User Name and Password 285
Wifi Firmware 287
 xxi

Appendix A: Specifications
Printing Specifications 289
Power Requirements 291
Power from Host 291
Power from External Power Supply 292
Environmental Conditions 293
Reliability 293
Dimensions and Weight 293
Density of Receipt Print Lines 294
Duty Cycle Restrictions (Printing Solid Blocks) 294

Appendix B: Reflashing the Printer Firmware

Appendix C: Lean Receipt Utility

Appendix D: Print Characteristics

Character Size 299
Receipt Station 299
Print Zones 300
Receipt Station 300

Appendix E: Thai Code Page Function

Outline 303
Validate Thai Code Page Function 304
Thai Character Configuration 304
Character Types 305
Thai Character Data Procedure 306

Appendix F: Arabic font support

Outline 309
Contextual Forms 309
Word Ligatures 309
Reverse the Arabic strings 310
Proportional Font 310
xxii

Proportional Font Conversion Handling of Arabic 310

Printing Layout (Over the Area) 315
Character Sets 316
 xxiii

Revision Record

Issue Date Remarks

A June 2011 First printing

B April 2013 Add Aldi model information
C October 2013 Add WIFI model information
D November 2015 Add Power Consumption and Print Speeds
E July 2016 Add Downloaded Bit Image
Registration/Printing
Add Printer Setting Change command
parameter 57 and 58
F Aug 2017 Added printer setup procedures for
Windows 8, 10, and POSReady 7
G Feb 2018 Updated the Ordering Other Supplies table
H Sep 2019 • Removed "Limited Energy Source" phrase
from the Power Supply safety information
• Added the "Hazardous Moving Parts"
caution
xxiv
Chapter 1: About the 7197 Series II Printer

General Description

The 7197 Series II printer is a fast, quiet, relatively small and very reliable multiple–
function printer. It prints receipts and two–color printing.
The industry–standard RS-232C communication interface allows the 7197 Series II to be
connected to any host computer that uses RS-232C or USB communication interface.
7197 Series II is also available in Ethernet communication interface and WIFI
communication interface.
1-2 About the 7197 Series II Printer

Features
The 7197 Series II printer comes with several features and options.

Receipt Station
• Thermal printing
• Standard pitch (host selectable): 15.2 characters per inch, 44 columns
• Compressed pitch (host selectable): 19.0 characters per inch, 56 columns
• ECO feature
• Resident bar codes
• Code 39
• Code 93
• Code 128
• UPC–A
• UPC–E
• JAN8 (EAN)
• JAN13 (EAN)
• Interleaved 2 of 5
• Codabar
• PDF417
• GS1 DataBar Omnidirectional
• GS1 DataBar Truncated
• GS1 DataBar Stacked
• GS1 DataBar Stacked Omnidirectional
• GS1 DataBar Limited
• GS1 DataBar Expanded
• GS1 DataBar Expanded Stacked
• QR Barcode
• Drop-in paper loading requiring no spindle or threading paper
• Paper low indicator
• Paper exhaust
• Variety of print modes:
• double high (receipt station only)
About the 7197 Series II Printer 1-3

• double wide
• upside down
• rotated
• 14 resident single byte character language Code Pages:
• PC Code Page 437 (US English)
• PC Code Page 850 (Multilingual)
• PC Code Page 852 (Slavic)
• PC Code Page 858 (with Euo symbol)
• PC Code Page 860 (Portuguese)
• PC Code Page 862 (Hebrew)
• PC Code Page 863 (French Canadian)
• PC Code Page 864 (Arabic)
• PC Code Page 865 (Nordic)
• PC Code Page 866 (Cyrillic)
• PC Code Page 874 (Thai)
• PC Code Page 1252 (Windows Latin #1)
• PC Code Page 1256 (Windows Arabic)
• PC Code Page Katakana
• Unicode (UTF-16) support
• Space Page
• Maximum 384K flash memory for downloaded character sets and bit–mapped
graphics such as logos
• 128K RAM for download bit–mapped graphics such as logos

General Features
• Knife
• Cover open sensors
• Industry standard RS-232C and USB communication interface, also available with
Ethernet communication interface
• One cash drawer connector (supports 2 cash drawers)
• History EEROM for custom settings
• Audible tone (controlled by application)
• ENERGY STAR qualified
1-4 About the 7197 Series II Printer

• Thermal head failure detection

• ECO (Paper reduction, Power reduction)
Note: The 7197 Series II does not use a paper journal. The journal is kept electronically
by the host computer.

Options
• Remote power supply
• Communication cables
• 4 optional double byte character language Code Pages:
• PC Code Page 932 (Japanese)
• PC Code Page 936 (Simplified Chinese)
• PC Code Page 949 (Korean)
• PC Code Page 950 (Big5)
• Wall mount kit

Thermal Print Head

The 7197 Series II Receipt Station uses a thermal print head for printing receipts, and is
extremely fast, and quiet. Since it uses heat to print directly on paper, there is no
cassette or ribbon to change, eliminating soiled fingers and paper dust.
There is no scheduled maintenance for the print head and it does not need to be
regularly cleaned. However, if it does appear dirty, wipe it with cotton swabs and
rubbing alcohol. If spotty or light printing problems persist after the thermal print head
has been cleaned, refer to Solving Problems on page 61 for more information.
Note: The thermal print head does not normally require cleaning if the recommended
paper is used. If non-recommended paper has been used for an extended period of
time, cleaning the print head with cotton swabs and rubbing alcohol will not be of much
benefit. Refer to Ordering Paper and Supplies on the facing page for the recommended
paper.
The print head is designed for a very long life, but it may be replaced if needed. Only a
trained service representative may replace the print head. Refer to“Chapter 3: Solving
Problems” to determine if the print head needs to be replaced.
About the 7197 Series II Printer 1-5

Ordering Paper and Supplies

Thermal receipt paper, ribbon cassettes, and forms can be ordered. Documentation is
also available.

Ordering Thermal Receipt Paper

The 7197 Series II requires NCR qualified thermal paper to be used on the thermal
receipt print station to ensure proper operation of the printer. In addition the paper
rolls must be have the following dimension.

Diameter Length Width

80 mm (3.15 in.) max. 83 m (273 ft.) 80 mm ± 0.5 mm (3.15 ± 0.008 inches)

Note: The paper must not be attached at the core. Use paper with a colored stripe at the
end to indicate that the paper is running low.
Paper grades available from NCR.

Paper
Paper Grade Description
Stock

856911 Economy (for text printing)

856966 Standard Sensitivity (for text and simple graphics)
878559 High Sensitivity (for text, bar codes & detailed graphics)
856380 For improved achievability and added resistance to incompatible
substances
856461 Red/Black
856458 Blue/Black

Note: The paper must not be attached at the core. Otherwise the receipt station will be
damaged when the paper is exhausted.
To order thermal receipt paper, contact your sales representative or order from NCR at
the following address or toll free number:
Voice: 1(800)543-8130 (toll free), or local listing of Iconex product sales office.
Note: It is critical that only certified thermal paper be used with this printer, otherwise
damage may result causing poor print quality or cause damage to the printer.
1-6 About the 7197 Series II Printer

Ordering Other Supplies

Contact your sales representative to order the supplies listed in the table. The numbers
are for reference only. Suppliers may use other numbers.

Item Type Alias Number

External Power Supply 75W External Power Supply, 7167-K511

No Power Cord
75W External Power Supply 7167-K510
with US Power Cord
60W External Power Supply 7197-K510
AC Cables for External US Power Cord 1416-C325-0030
Power Supply UK Power Cord 1416-C321-0030
SEV Power Cord 1416-C320-0030
Australian Power Cord 1416-C322-0030
International Power Cord 1416-C323-0030
Argentina Power Cord 1416-C009-0018
International (with plug) 1416-C319-0030
Power Cord
Non-Powered RS-232 1.0 meter 1416-C879-0010
(Serial) Interface 4.0 meters 1416-C879-0040
Non Powered USB 1.0 meter 1432-C083-0010
Cable 4.0 meters 1432-C083-0040
4.0 meters (USB) 1432-C089-0040
Powered USB Cable 24V Powered USB Cable, 1.0 1432-C086-0010
meter, Black
24V Powered USB Cable, 4.0 1432-C402-0040
meters, Black
Narrow 58mm Width Release 1.0 7167-K058
Paper Guide Series II 7167-K059
Ethernet Cable 8–wire 1432-C046-0030
About the 7197 Series II Printer 1-7

Item Type Alias Number

Power only USB Cable 1.0 meter 1432-C092-0010

for Serial Configuration 4.0 meters 1432-C092-0040
Cash Drawer Cable 1.8 meters 1639-K044
1639-K043
1639-K213
0.6 meter (Y-Cable) 1416-C372-0006
1639-K045
Wall Mount Release 1.0 7197-K915
Release 2.0 7197-K100
Fiscal Poland (G11) 7197-K901
Poland (CG1) 7197-K902
Chile 7197-K003
Russia (G11), w/o Interface 7197-K903
PCB
Russia (CG1) w/o Interface PCB 7197-K904
Universal (CG1) 7197-K905
Universal (G11) 7197-K906
WiFi Interface Card 7197-K200
Ethernet Upgrade Kit 7197-K802

Ordering Documentation
Contact your sales representative to obtain the following documentation:
• 7197 Series II Receipt Printer: Parts Identification Manual (B005-000-2070)
• 7197 Series II Receipt Printer: Service Manual (B005-000-2069) (includes
Troubleshooting Guide)
• 7197 Series II Receipt Printer: Owners Manual (B0005-0000-2068)
1-8 About the 7197 Series II Printer

Cleaning the Printer

Cleaning the Cabinet
The external cabinet materials and finish are durable and resistant to the following
items:
• Cleaning solutions
• Lubricants
• Fuels
• Cooking oils
• Ultraviolet light
Note: There is no scheduled maintenance required for the 7197 Series II.
Clean the cabinet as needed to remove dust and finger marks. Use any household
cleaner designed for plastics, but test it first on a small unseen area. If the receipt bucket
is dirty, wipe it with a clean, damp cloth.

Cleaning the Thermal Print Head

Caution: Do not spray or try to clean the thermal print head or the inside of the printer
with any kind of cleaner as this may damage the thermal print head and electronics.
If the thermal print head appears dirty, wipe it with cotton swabs and isopropyl alcohol.
Caution: Do not use the alcohol to clean other parts of the printer. Damage will occur.
If spotty or light printing problems persist after the thermal print head has been
cleaned, refer to Solving Problems on page 61 for more information.
The thermal print head does not normally require cleaning if the recommended paper
grades are used. If non-recommended paper has been used for an extended period of
time, cleaning the print head with rubbing alcohol will not be of much benefit. This
practice will damage the print heard which will result in poor print quality and require
replacement of the print head. For information about the recommended paper, refer to
Ordering Paper and Supplies on page 5 for the recommended paper.
Chapter 2: Setting Up and Using the Printer

What Is in the Box?

The following items are packed in the shipping box:
• Printer enclosed in a plastic bag and foam pack
• Thermal receipt paper roll
The following items may be ordered as options from NCR and will be shipped
separately:
• Communication cable from host computer to printer
• DC Power Cable
• Remote Power Supply
• Cash drawer with cables. These may be ordered from other equipment suppliers.
Refer to Ordering Other Supplies on page 6.
• Wall Mount kit

Removing the Packing Material

1. Remove the printer from the foam pack and plastic bag.
2. Remove the receipt paper roll from the foam packing material.
3. Save all packing materials for future storing, moving, or shipping the printer.
2-10 Setting Up and Using the Printer

Repacking the Printer

Review the illustrations on the previous two pages to pack the printer.
1. Place receipt paper between the receipt cover and the print head for protection.
2. Place the printer in the plastic bag and foam pack, place the packed printer in the
box, and secure the box with packing tape.
3. If you are sending the printer to NCR for repair, call your NCR–authorized service
representative for instructions on where to send the printer.
Note: Be prepared to answer questions concerning shipping and billing.
Setting Up and Using the Printer 2-11

Choosing a Location
Normal Table Top
The 7197 Series II printer takes up relatively little counter space and may be set on or
near the host computer. Make sure there is enough room to open the receipt cover to
change the paper. The illustration shows the actual dimensions of the printer but leaves
several inches around the printer for connecting and accessing the cables.

Dimension for standard model

2-12 Setting Up and Using the Printer

Dimension for ALDI model

Setting Up and Using the Printer 2-13

Wall-mounted
The 7197 Series II printer may be mounted on a vertical wall with a Wall Mount Kit
(Option). Make sure there is enough room to open the receipt cover to change the
paper. Mount the screws on the wall using the following recommended mount
dimensions. Use a #8 wood screw which is to be securely fastened to a wall stud or using
a Molly fastener (not provided).
2-14 Setting Up and Using the Printer

Setting Switches
The DIP switches, located at the back of the printer, are used for two purposes:
• To set variables for several printer functions. Refer to the various printer functions
in Level 1 Diagnostics on page 69 for setting up the printer.
• To perform diagnostic tests. Refer to the various diagnostic tests in Level 1
Diagnostics on page 69 for setting up the printer.
Caution: The DIP switches are set at the factory to predetermined settings and should
not be changed unless when changing parameters or reflashing the firmware.

Note: Switch 1 is shown in the Off position for reference.

1. Set the switches to the desired settings shown in the table. Use a paper clip or other
pointed object to set the switches.
2. Reset the printer by disconnecting and reconnecting the power to the printer.

Resetting the Printer

The printer is reset by disconnecting/reconnecting the DC power.
Setting Up and Using the Printer 2-15

Connecting the Cables

There are three different types of cables that connect to the printer:
• Power supply cable supplying power from the power supply
• Communication cable (RS-232 or USB) connecting the printer to the host computer
• Cash drawer cable connecting the printer to one or two cash drawers
Caution: Take caution of the following actions:
• Before disconnecting the Communication Cable and the Cash Drawer Cable from the
printer, always disconnect the Power Cable from the power source.
• Before connecting the Power Cable to the power source, always connect the
Communication Cable and the Cash Drawer Cable from the printer.
Follow these steps to connect the cables. Refer to the illustration in RS-232 Cable
Connection.
1. Unplug the power supply from its power source.
2. Connect the power and communication cables to their respective connectors under
the printer as shown in the illustration.
Note: For the RS-232 Cable, be sure to screw the communication cable to the
communication connector.
3. Route the cables through the cable strain relief on the bottom of the printer, then
through the two slots in the cable access cover as shown in the illustration.
4. Connect the communication cable to the appropriate host computer connector.
5. Connect the cash drawer cable to the printer and cash drawer. The connector is a
standard phone jack located at the rear of the printer.
6. Plug the power cord into the power supply for remote power supply installation,
then plug the power supply into an outlet. At this point, the printer receives power.
If the On Line LED (green) is on, the printer is online. Otherwise, the printer is
offline.
7. For host–powered installation, plug the DC cable into the POS terminal.
2-16 Setting Up and Using the Printer

RS-232 Cable Connection

Setting Up and Using the Printer 2-17

USB Cable Connection

2-18 Setting Up and Using the Printer

Ethernet Cable Connection (Ethernet Model)

Setting Up and Using the Printer 2-19

About the Universal Serial Bus

The Universal Serial Bus (USB) is a peripheral bus for personal computers that was first
released in January 1996. Since that time, virtually all Intel Architecture personal
computers have the hardware to support USB, and a large number of computers exist
that have both the hardware and software support required to interface with USB
peripherals.

Advantages of USB Connections

USB has a number of advantages over legacy connection schemes, for example, serial
RS-232). These advantages include:
• High Speed—up to 12 MB/second for high-speed devices.
• Plug and Play—devices are automatically recognized and configured at installation.
• Hot plug—bus supports installation and removal of devices with the power applied.
• Up to 127 devices—one host can support up to 127 devices with the use of hubs.
• Free ports—most PC architecture machines contain two USB ports in the base
hardware.
These advantages have become attractive to the POS industry for a couple of reasons.
Additional POS devices—some POS systems are required to host more peripherals
than can be supported by two RS-232 ports typical in a platform. With the addition of
one (or two) USB connectors, the platform can now support the additional devices that
had previously required a serial port expander card.
Higher bandwidths—new devices coming into use have bandwidth requirements that
are higher than the bandwidth that can be supported on legacy interfaces. These devices
include image scanners and printers. As the speed and capability of POS printers
increases, the performance of the printer in an application can become limited by the
speed of the communications interface. USB provides ample bandwidth to support
current and future POS printer requirements.

Advantages of the NCR USB Solution

NCR has eliminated any cost associated with porting applications to USB by
implementing a USB solution that simulates standard serial communications in
Windows XP. Application developers need only redirect their software to the virtual
serial ports created by the NCR USB solution to use the printer.
2-20 Setting Up and Using the Printer

Checking for USB Support on the Host Computer

If USB interface communications is required, the host computer must be equipped and
setup properly. If it is not, you need to install a USB interface card. With the required
hardware in place, Windows XP natively support plug-and-play USB with a built-in
driver.
Note: Internet access is required to download the USB drivers from the NCR Web site,
www.ncr.com.

Host Configuration
Verify that the proper hardware has been installed in the host PC.

Windows XP
1. Open the Control Panel.
2. Click on System.
3. Click the Device Manager tab.
4. In the Device Manager window, scroll down through the list of installed hardware
devices until you find an entry for Universal Serial Bus Controllers.
Note: If this entry exists, the host computer is set up for USB operation. If this entry
does not appear, consult the computer documentation to see if USB must be enabled
in the BIOS setup.

Windows 7, 8, and 10
1. From the Windows Search bar, search Computer Management, then select to open.
2. Select System Tools→Device Manager.
3. In the Device Manager window, scroll through the list of installed hardware devices
until you find an entry for Universal Serial Bus Controllers.
Note: If this entry exists, your host computer is set up for USB operation. If this entry is
not in the list, consult your computer documentation to see if USB must be enabled in
the BIOS setup.
Setting Up and Using the Printer 2-21

Configuring the Printer

USB is a plug-and-play environment. As such, neither the printer nor the host requires
user configuration to work. However, since the NCR solution simulates a serial
communication interface, you must configure handshaking on the printer for proper
operation. The printer can be configured to use hardware flow control (using DTR/DSR)
or software flow control (using XON/XOFF). All other serial communication parameters,
for example baud rate, parity, stop bits, and data bits, are ignored.
To define software or hardware handshaking, follow these steps:
1. Open the Receipt Cover and check whether there is paper in the printer. If there is
no paper, insert the paper roll, as described in the Owner’s Manual.
2-22 Setting Up and Using the Printer

2. Turn the printer around, so that the bottom side of the printer is facing you.
3. Set DIP switch 1 to the On position (up).
Setting Up and Using the Printer 2-23

4. Reset the printer. See below for information on resetting the printer. The printer
beeps, prints the current configuration, then waits for you to make a selection from
the Main Menu on the printout.
2-24 Setting Up and Using the Printer

To access the sub-menus, follow the instructions on the scrolling menu. To select a
sub-menu, press the Paper Feed button using one of the following actions:
• To indicate Yes, press and hold the Paper Feed button for at least one second for
a long click.
• To indicate No, press the Paper Feed button quickly for a short click.
5. Select Set Communication Interface from the Main Menu. The printer scrolls to the
first question.
6. Select RS232/USB.
7. Skip through the parameters with short clicks until Set Flow Control Method is
displayed.
8. Follow the instructions to select either XON/OFF or DTR/DSR, then skip the
remaining communications parameters.
9. When you have finished, set DIP switch 1 to Off (down).
10. Reset the printer. The printer resets with the new selection. To verify the new
setting, press the Paper Feed button to print out a diagnostics form or by holding
the Paper Feed button while closing the Top Cover.
Setting Up and Using the Printer 2-25

Installing the USB Virtual COM Port Driver for Printers

Windows XP
1. Follow the on–screen instructions. The printer beeps when the USB device is
recognized.
2. Go to the location where you downloaded the drivers and double click the file.
Note: The following images describe the on-screen instructions displayed on the Found
New Hardware Wizard.
2-26 Setting Up and Using the Printer
Setting Up and Using the Printer 2-27

Note: Location of the IONetworks files on the CD-ROM may vary depending on the
version of the CD that is being used.
2-28 Setting Up and Using the Printer
Setting Up and Using the Printer 2-29

Note: Location of the IONetworks files on the CD–ROM may very depending on the
version of the CD that is being used.
2-30 Setting Up and Using the Printer

Windows POS Ready 7

To install the USB Virtual COM Port Driver on a Windows POSReady 7 system, follow
these steps:
1. Plug the printer to the system USB port. The printer beeps when it is plugged in to
show the USB device is recognized. The Driver Software Installation window is
displayed.
Setting Up and Using the Printer 2-31

2. Select Skip obtaining driver software from Windows Update. The system skips
searching for the driver software information from Windows Update. The following
window is displayed.

3. Select Yes. The following window is displayed.

4. Select Close to exit the Driver Software Installation window.

5. From the Windows search bar, search for Computer Management, then select to
open.
2-32 Setting Up and Using the Printer

6. From the System Tools, select Device Manager. A list of devices is displayed on the
right pane.
Setting Up and Using the Printer 2-33

7. Select Other devices→Receipt (EPiC Interface), then select Update Driver

Software. The following window is displayed:

8. Select Browse my computer for driver software. The following window is

displayed:
2-34 Setting Up and Using the Printer

9. Select Browse, and then select the Edgeport Driver folder.

10. Select Next. The system starts installing the USB Virtual COM Port Driver.

Windows 8
To install the USB Virtual COM Port Driver on a Windows 8 system, follow these steps:
1. Plug the printer to the system USB port. The printer then beeps to indicate that the
USB device is recognized. The installation progress for the Receipt (EPiC Interface)
process is displayed on the Device Setup window.

2. Select Close to exit the Device Setup window.

Setting Up and Using the Printer 2-35

3. From the Windows search bar, search Computer Management, then select to
open.
4. Open the Device Manager, select Device Manager, then select Other
devices→Receipt (EPiC interface).

5. Select the Update Driver Software button.

2-36 Setting Up and Using the Printer

6. Select Browse my computer for driver software.

7. Select Browse, and then select the Edgeport Driver folder.

8. Select Next. The system starts installing the USB Virtual COM Port Driver.
Setting Up and Using the Printer 2-37

When the installation is complete, the following window is displayed.

9. Select Close to close the window.

Windows 10
To install the USB Virtual COM Port Driver on a Windows 10 system, follow these steps:
1. Plug the printer to the system USB port. The printer then beeps to indicate that the
USB device is recognized. The installation progress for the Receipt (EPiC Interface)
process is displayed on the Device Setup window.

2. Select Close to exit the Device Setup window.

2-38 Setting Up and Using the Printer

3. From the Windows search bar, search Computer Management, then select to
open.
4. From the System Tools, select Device Manager, then select Other
devices→Receipt (EPiC interface).

5. Select the Update Driver Software button. The following window is displayed.
Setting Up and Using the Printer 2-39

6. Select Browse my computer for driver software.

7. Select Browse, and then select the Edgeport Driver folder.

8. Select Next. The system starts installing the USB Virtual COM Port Driver.

9. When the installation is complete, select Close to close the window.

2-40 Setting Up and Using the Printer

Verifying the Installation

You need to verify that the device drivers were installed correctly:

Windows XP
1. Open the Device Manager window. For more information, refer to Checking for USB
Support on the Host Computer on page 20.
2. Scroll down to Universal Serial Bus controllers.

3. To check if EPiC Port is visible, scroll back up to Ports. If the devices are missing or
are not listed correctly, the installation wasn’t successful. You will need to reinstall
the drivers.
Setting Up and Using the Printer 2-41

4. Search for the Edgeport Drivers folder, then run edgeport.exe. The following
window is displayed.

5. Double-click 7167 [Port number] to view the Port number and COM number. The
COM number should match the EPiC Port COM, which is under the available ports
in Device Manager.
Note: Note: If the device is missing or is not listed correctly, the installation is
unsuccessful. You will need to re-install the drivers.
2-42 Setting Up and Using the Printer

Windows POS Ready 7

To verify the installation of the driver on a Windows POS Ready 7 system, follow these
steps:
1. Open the Device Manager window.
2. Make sure that the NCR 7197 Receipt Printer and the EPIC Port are installed.
Note: The NCR 7197 Receipt Printer is the defined USB VID/PID (Vendor ID/Product
ID) of the NCR Single-Station printers (7197, 7198, and 7199).

Note: If this information is not listed, then the installation was not successful. You
need to reinstall the drivers.
Setting Up and Using the Printer 2-43

3. Open the Edgeport utility and make sure the Port is assigned.
2-44 Setting Up and Using the Printer

Windows 8
To verify the installation of the driver on a Windows 8 system, follow these steps:
1. Open the Device Manager window.
2. Make sure that the NCR 7197 Receipt Printer and the EPIC Port are installed.
Note: The NCR 7197 Receipt Printer is the defined USB VID/PID (Vendor ID/Product
ID) of the NCR Single Station printers (7197, 7198, and 7199).

Note: If this information is not listed, then the installation was not successful. You
need to reinstall the drivers.
Setting Up and Using the Printer 2-45

3. Open the Edgeport utility and make sure the Port is assigned.
2-46 Setting Up and Using the Printer

Windows 10
To verify the installation of the driver on a Windows 10 system, follow these steps:
1. Open the Device Manager window.
2. Make sure that the NCR 7197 Receipt Printer and the EPIC Port are installed.
Note: The NCR 7197 Receipt Printer is the defined USB VID/PID (Vendor ID/Product
ID) of the NCR Single Station printers (7197, 7198, and 7199).

Note: If this information is not listed, then the installation was not successful. You
need to reinstall the drivers.
Setting Up and Using the Printer 2-47

3. Open the Edgeport utility and make sure the Port is assigned.

Uninstalling the Drivers

Windows XP
1. Open the Device Manager and make sure View Devices by Type is selected.
2. Scroll down to Universal Serial Bus controllers, and expand the list by pressing the +
symbol. You should see two entries for your NCR printer.
3. Select the printer name and select Properties.
4. Select the Details tab, then press the Details button to start the Edgeport utility.
5. Select the Advanced tab.
6. Select the Uninstall button and follow the on-screen instructions.

Windows POS Ready 7

To uninstall the USB Virtual COM Port Driver on a Windows POS Ready 7 system,
follow these steps:
1. Open the Edgeport utility.
2. Select the Advanced tab.
2-48 Setting Up and Using the Printer

3. Select the Uninstall button, and then follow the on–screen instructions.

The following window is displayed.

Setting Up and Using the Printer 2-49

4. Select Yes. The system uninstalls the driver, and then displays the following
window.

5. Select Yes to completely uninstall the driver and to restart the PC.

Windows 8
To uninstall the USB Virtual COM Port Driver on a Windows 8 system, follow these
steps:
1. Open the Edgeport utility.
2. Select the Advanced tab.
2-50 Setting Up and Using the Printer

3. Select the Uninstall button, and then follow the on–screen instructions.

The following window is displayed.

Setting Up and Using the Printer 2-51

4. Select Yes. The system uninstalls the driver, and then displays the following
window.

5. Select Yes to completely uninstall the driver and to restart the PC.

Windows 10
To uninstall the USB Virtual COM Port Driver on a Windows 8 system, follow these
steps:
1. Open the Edgeport utility.
2. Select the Advanced tab.
2-52 Setting Up and Using the Printer

3. Select the Uninstall button, and then follow the on–screen instructions.

The following window is displayed.

Setting Up and Using the Printer 2-53

4. Select Yes. The system uninstalls the driver, and then displays the following
window.

5. Select Yes to completely uninstall the driver and to restart the PC.
2-54 Setting Up and Using the Printer

Configuring Serial Port Number Assignments

This section described how the NCR USB solution assigns serial port numbers, for
example, COMx, to the printer. The information that determines the assigned port
number is stored in the host computer and not in the printer. This assignment is made
in one of three ways. The first method is the default method that automatically assigns a
serial port number to the printer. The other two methods require the user to specify a
port number. These methods are described more fully in Serial Port Configuration
Methods below.

Serial Port Configuration Methods

Automatic (Default)
When the printer is plugged into the USB port of the host and the drivers are loaded,
the printer will default to the next available serial port number. In many cases this is
exactly what is expected. To check the assigned serial port assignment, do the following:
1. Check the assigned serial port by selecting the General tab in the Edgeport utility.
You see an entry for the NCR printer.
2. Expand the list to see which serial port has been assigned to the printer.

Assigning a Serial Port to the Printer

If the default assignment does not meet the requirements of the installation, you can
assign a different serial port to the printer. Do the following:
1. From the General tab of the Edgeport utility, select the printer and then select
Configure.
2. Follow the directions on the resulting form to assign a new port to the printer.
Setting Up and Using the Printer 2-55

Using the Printer

Note: For instructions on setting the DIP switches, refer to Setting Switches on page 14.
1. Connect the power supply to the printer and turn on the power source. The printer
goes through a self-test routine to ensure everything is working properly then beeps.
After the printer has completed its start up cycle, it is ready to receive data.
Note: If the LED blinks, or the host computer indicates that there is a problem, refer
to Solving Problems on page 61.
2. To perform an optional Configuration check, reset the printer while holding the
Paper Feed button, or open the receipt door and while pressing the paper feed
button close the receipt door, let go of the once the printing begins.
Note: The printer receives power when the power supply is on even if the printer is
offline. To completely remove power, unplug the power supply from the outlet, or
turn the POS terminal off.
2-56 Setting Up and Using the Printer

Loading and Changing the Receipt Paper

These instructions apply to loading paper for the first time. Change the paper when
either of the following two conditions occurs:
• LED blinks (slow): the paper is low
There are approximately 1 ½ to 7 ½ meters (5-25 feet) of paper remaining on the
roll. Change the paper as soon as possible to avoid running out part way through a
transaction. Depending on the application program, the host computer may alert
you when the paper is low.
• LED blinks (fast): the paper is out
Change the paper immediately or data may be lost.
Caution: Do not operate the printer or host computer if the printer runs out of paper.
The printer will not operate without paper, but it may continue to accept data from the
host computer. Because the printer cannot print any transactions, the data may be lost.

Removing the Paper Roll

1. Open the receipt cover. Refer to the next two images for the illustrations on this
step.
Setting Up and Using the Printer 2-57

2. Remove the used roll.

2-58 Setting Up and Using the Printer

Loading the Paper Roll

Note: Tear off the end of the new roll so that the edge is loose.
1. Place the new roll in the bin with a little extra paper extending over the front.
Note: Ensure the paper unrolls from the bottom of the roll. Otherwise the paper
will not be printed on because the thermal coating will be on the wrong side.
Setting Up and Using the Printer 2-59

2. Close the receipt cover.

3. Remove the excess paper by tearing it against the tear-off blade.

2-60 Setting Up and Using the Printer

Advancing Paper
1. Press the Paper Feed button on the operator panel to advance the paper.
The cover must be closed. To ensure print quality and the proper alignment of the
paper, advance about 30 cm (12 inches) of paper.
2. Tear off the excess paper against the tear-off blade.
Chapter 3: Solving Problems

The 7197 Series II printer is a simple, generally trouble-free printer. From time to time,
minor problems may occur. For example, the power supply may be interrupted or the
thermal print head may overheat. A green LED on the operator panel signals that
something may be wrong.
For some problems, the printer communicates the information to the host computer
and relies on the application to indicate what the problem is. The information in the
following pages describes some problems that you may encounter—problems that you
can easily fix, and others that you will need to contact a service representative for.
Note: You may be able to correct many of the conditions or problems without calling
for service. However, if a problem persists, contact a service representative. For more
information, refer to Contacting a Service Representative on page 65.
3-62 Solving Problems

Green LED Does Not Come On/Printer Will Not Print

Problem What to Do Where to Go

Cables may Check all cable connections. Check that the host Refer to
not be computer and power supply are both on (the Connecting
connected power supply is turned on by plugging it into an the Cables on
properly outlet). page 15.
Power If the power supply is plugged in, but does not Refer to
supply may come on, you will need to order a new power Ordering
be supply. Other
defective Supplies on
page 6.

Green LED Blinking (Slow)

Problem What to Do Where to Go

Receipt There are about 4.5 ± 3 meters (15 ± 10 feet) Refer to Loading
paper is of paper left. Change the paper soon to avoid and Changing the
low* running out of paper part way through a Receipt Paper on
transaction. page 56.

Green LED Blinking (Fast)

Problem What to Do Where to Go

Receipt Change the paper now. Do not run Refer to

paper is out a transaction without paper as the Loading and
data may be lost. Changing the
Receipt Paper
on page 56.
Receipt Close the cover. The printer will not
cover is operate with the cover open.
open
Solving Problems 3-63

Problem What to Do Where to Go

Knife failure Open the receipt cover and check Refer to

the knife. Clear any jammed paper Contacting a
you can see. Tear off any excess Service
paper against the tear-off blade. Representative
Contact a service representative if on page 65.
this does not resolve the problem.
AC supply If paper is not low and no Refer to
voltage is conditions indicate that the Contacting a
out of range thermal print head is too hot, then Service
it is likely that the power supply Representative
voltage is out of range. Contact a on page 65.
service representative if this does
not resolve the problem.
Thermal The print head may overheat when Refer to
print head printing in a room where the Environmental
temperature temperature is above the Conditions on
is out of recommended operating page 293 for
range temperature or when printing the
high-density graphics continuously, recommended
regardless of the room temperature
temperature. In either case, the range for
printer will shut off. operating the
If the temperature of the print printer.
head is too hot, adjust the room
temperature or move the printer If the printer
to a cooler location. continues to
overheat,
If the print head is overheating
Refer to
because of printing high density
Contacting a
graphics continuously, reduce the
Service
demand on the printer.
Representative
If the printer continues to on page 65.
overheat, contact a service
representative.
3-64 Solving Problems

Problem What to Do Where to Go

Power If paper is not low and no Refer to

supply conditions indicate that the print Contacting a
voltage is head is too hot, the power supply Service
out of range voltage is out of range. Contact a Representative
service representative. on the facing
page.

Receipt Printing is Light or Spotty

Problem What to Do Where to Go

Thermal Open the receipt cover and Refer to Cleaning the Printer on
print clean the thermal print head page 8.
head with cotton swabs and isopropyl
may be alcohol. Refer to Contacting a Service
dirty Caution: Do not use the alcohol Representative on the facing
to clean other parts of the page.
printer. Damage will occur.
Contact a service representative
if this does not resolve the
problem.
Note: The thermal print head does not normally require cleaning
if the recommended paper grades are used. If non–recommended
paper has been used for an extended period of time, cleaning the
print head with the alcohol and cotton swabs will not be of much
benefit. See Ordering Thermal Receipt Paper on page 5 for the
recommended paper.
Solving Problems 3-65

Other Serious Problems

The following problems all need to be corrected by a qualified service representative.
Refer to Contacting a Service Representative below.
• Printer will not cycle or stop when required
• Illegible characters
• Paper will not feed
• Knife will not cycle or cut
• Printer will not communicate with Host

Contacting a Service Representative

For serious problems, such as the printer not printing, not communicating with the host
computer, or not turning on, contact your NCR–authorized service organization to
arrange for a service call. In addition to the service guide listed below, other service–
related materials may be available. Contact your NCR–authorized service representative
to obtain the service guide.
• 7197 Series II Thermal Receipt Printer: Service Manual (B005-000-2069) (includes the
Troubleshooting Guide and the Preventative Maintenance Guide)
• 7197 Series II Thermal Receipt Printer: Parts Identification Manual (B005-000-2070)
• 7197 Series II Thermal Receipt Printer: Owners Manual (B005-000-2068)
3-66
Chapter 4: Diagnostics

The following diagnostic tests are available for the 7197 Series II:
• Level 0 Diagnostics (Startup)—performed during the startup cycle.
• Level 1 Diagnostics (Printer Configuration)—allows configuration of the printer
using a Configuration Menu that is printed on a receipt.
• Level 2 Diagnostics (Runtime)—enables the printer to check the status of these
conditions during normal operation.
• Level 3 Diagnostics (Remote)—enables the printer to keep track of counters during
normal operation.
• Vendor Adjustment—performed in off-line mode. Allows to change settings for
mechanical and perform printer test. Modifications of these settings are to be made
by service personnel only.
4-68 Diagnostics

Level 0 Diagnostics
The printer automatically performs level 0 diagnostics when it is put on-line. Level 0
diagnostics comprise the following actions:
• Motors are turned off.
• Microprocessor timing is checked, CRC check of the firmware ROM is performed,
external RAM is read.
The green LED flashes once if this action succeeds.
Note: Level 0 diagnostics stop if this action fails. Failure is indicated by the printer
going dead: knife and slip print head do not home, the platen does not open, LEDs are
not lit, and the printer is unable to communicate with the host computer.
• Knife is homed. A fault condition is caused if this action fails.
• The status of all sensors is checked, and the status bytes are updated.
If the printer has not been turned on before the default values for the printer functions
will be loaded into the non volatile memory during level 0 diagnostics. These values can
be changed in level 1 diagnostics. Refer to Level 1 Diagnostics on the facing page for the
functions and their settings.
When the last step is complete, the Paper Feed button is enabled and the printer is
ready for normal operation. Information about the tests is available to the
communication interface through the commands.
Diagnostics 4-69

Level 1 Diagnostics
Use the Level 1 diagnostics or setup mode to change the settings for various printer
functions and run certain tests. When changing the settings, keep the following
information in mind:
• The settings can only be changed when the printer is in level 1 diagnostics (setup
mode): Switch 1 must be set to On and Switch 2 must be set to Off.
• The default options are set at the factory and are stored in the history non-volatile
memory.
• Once the settings have been changed and stored in the non volatile memory, the
diagnostic setup is exited which saves the settings.
Caution: If you are changing the printer settings, be sure they are the correct settings
for that particular function or test to avoid accidentally changing the settings for
another function or test. If the settings are accidentally changed you must reenter the
setup mode and reenter the correct settings. If you need assistance, contact a service
representative. Refer to Contacting a Service Representative on page 65.

Printer Configuration
Printers are generally shipped with all appropriate configuration settings pre-set at the
factory. The only time the user should need to change the printer configuration is if a
new option is installed, when communication baud rate or the firmware is changed. It is
also possible the user may need to run certain tests using the Configuration Menu.
The user configures the printer using a convenient Configuration Menu that is printed
on receipt paper. The Configuration Menu prints instructions and setting options
interactively as the user goes through the configuration process. The following functions
and parameters can be changed with the scrolling Configuration Menu:
• Setting Communication Interface
• Interface Type
• Ethernet RTC Protocol(Ethernet model only)
• Baud Rate (RS232/USB model only)
• Data Bits
• Stop Bits
• Parity
• Flow Control
• Reception Errors
• Receive Buffer
• DSR Signal
4-70 Diagnostics

• USB Type
• Setting Diagnostic Modes
• Setting Emulation/Software Options
• Printer Emulation
• Printer ID Mode
• Default Lines Per Inch
• Carriage Return Usage
• Asian Mode
• Receipt Synchronization
• PDF417 Max Columns
• Auto Reset
• Font Type
• Compatible Barcode Length
• Compress Pitch
• Setting Hardware Options
• Receipt Print Mode
• Print Density
• Power On Head Failure Detection
• Maximun Power Options
• Paper Low Sensor
• Paper Width
• Knife Option
• Color Paper Option
• Power LED Control
• Standby mode
• Shift to Power-off
• Setting Default Code Page
• Setting EEPROM to default settings
Diagnostics 4-71

Configuring the Printer

Use the Configuration Menu to select functions or change various settings as indicated
in the preceding sections. The Configuration Menu prints instructions and setting
options interactively as the user goes through the configuration process.
Caution: Be extremely careful in changing any of the printer settings to avoid changing
settings that might affect the performance of the printer.

1. Set DIP Switch:

• Switch 1 to On.
• Switch 2 to Off.
2. Reset the printer while holding the Paper Feed button. The printer will print the
current configuration, then cuts the paper to print the Configuration Menu.
4-72 Diagnostics

3. Press the paper feed for the configuration you want.

Note: Defaults are marked with asterisk (*).
Diagnostics 4-73

4. Press the Paper Feed button to make the selections.

Note: The instructions indicate whether to select something with a short click, a
long click, or a series of short clicks. Indicate Yes with a long click, and No with a
short click. Press and hold the Paper Feed button for at least one second for a long
click. Press the Paper Feed button quickly for a short click.
5. When finished, set DIP Switch 1 to Off and reset printer.
4-74 Diagnostics

Communication Interface Modes

Use the Configuration Menu to set the printer to use an RS-232C serial port. Refer to
Configuring the Printer on page 71 for more information on how to enter the
Configuration Menu.

RS-232C/USB Interface Settings [Standard Model]

If the user sets the printer to use an RS-232C serial interface, the Configuration Menu
can be used to set the following RS-232C specific settings:
• Set a baud rate 115200, 57600, 38400, 19200, 9600, 4800, 2400, or 1200 baud
• Set the number of data bits to seven or eight
• Set the number of stop bits to one or two
• Enable or disable parity
• Set flow control to software (XON/XOFF) or Hardware (DTR/DSR)
• Set the printer to ignore data errors or print a ? upon encountering an error
Note: The settings used will depend on the software the operator is using and the
capabilities of the host computer.
To configure the communications settings, press the paper feed button. Default values
are marked with asterisks (*).
Diagnostics 4-75
4-76 Diagnostics
Diagnostics 4-77

Ethernet Interface Settings [Standard Model]

Note: Press the Paper Feed Button for at least one second to validate the selection.

Save Parameters
This function allows saving the selected communication settings or return to the
communication settings to select additional options.
Press the Paper Feed Button for the option you want.

Diagnostic Modes
This function allows the user to put the printer into the following diagnostic modes:
• Off, Normal Mode—the normal operating mode of the printer.
• Datascope Mode—the receipt printer prints incoming commands and data in
hexadecimal format.
• Receipt Test Mode—the receipt printer prints two code pages.
4-78 Diagnostics

The diagnostic modes are enabled or disabled by using the Configuration Menu. Refer
to Configuring the Printer on page 71 for instructions on how to enter the Configuration
Menu.
Note: To select a diagnostic mode, press the Paper Feed button.

Datascope Mode
Datascope Mode allows the user to test the printer’s communications. When in
Datascope Mode, the printer receives all communications, but instead of executing the
commands, it prints them out on receipt paper as hexadecimal numbers in the order
received. For example, the ASCII character A is printed as the hexadecimal number 41
and so on.
To run the Datascope Mode, follow these steps:
1. After enabling the Datascope Mode through the Configuration Menu, exit the
Configuration Menu.
2. Run a transaction from the host computer.
All commands and data sent from the host computer will be printed as hexadecimal
numbers as shown below.

To exit the Datascope Mode, follow these steps:

1. Enter the Configuration Menu again.
2. Disable the Datascope Mode.
3. Exit the Configuration Menu.
The printer is in Normal Mode and can communicate with the host computer.

Receipt Test Mode

To run the Receipt Test Mode, follow these steps:
1. Enable the Receipt Test Mode through the Configuration Menu. Refer to Configuring
the Printer on page 71 for instructions on how to enter the Configuration Menu.
Diagnostics 4-79

2. Push the Paper Feed Button and the receipt station will print all code pages. The test
ends with a cut.
Note: Perform step 2 again to repeat the test.
To exit the Receipt Test Mode, follow these steps:
1. Enter the Configuration Menu again.
2. Disable the Receipt Test Mode.
3. Exit the Configuration Menu
Note: The printer is in Normal Mode and can communicate with the host computer.

Save Parameters
This function allows to save the selected communication settings or return to the
communication settings to select additional options.
• To select an option, press the Paper Feed button.

Emulation/Software Options
Use the Emulation/Software menu for the following printer settings:
• Printer’s emulation
• ID mode
• Lines per inch
• Carriage return usage
• Asian mode
• Receipt synchronization
• Sync configuration
• User Defined Area
• PDF417 max column print
• Auto reset
• Font type
• Compatibility barcode length
• Compress pitch CMD
• Model in 4610 emulation
4-80 Diagnostics

For more information, refer to Configuring the Printer on page 71. To select an
Emulation/Software setting, press the Paper Feed button. The number of clicks confirms
the setting.
Note: Default settings are marked with asterisk (*).

Printer Emulation
This function determines the commands that are available to the printer.
To set an emulation, press the Paper Feed Button.

Printer ID Mode
This function determines which printer ID is currently effective to the printer.
To select a printer ID, press the Paper Feed Button.
Diagnostics 4-81

Default Lines Per Inch

This function allows the user to set the default lines per inch printed by the thermal
printer to 6, 7.52 or 8.13.
To select the lines per inch, press the Paper Feed Button.

Carriage Return Usage

This function allows the printer to ignore or use the Carriage Return (hexadecimal 0D)
command depending on the application. Some applicatons expect the command to be
ignored while others use the command as a print command.
To select a carriage return usage, press the Paper Feed Button.

Asian Mode
This function permits user to select an Asian character for the printer.
Note: For Asian code pages, only one (either 932, 936, 949, or 950) will exist in the
firmware.
Press the Paper Feed button for the Asian mode you want.
4-82 Diagnostics

Receipt Synchronization
This function permits user to select whether to enable or to disable receipt
synchronization printing.
The following commands are the buffered status command:
1B 75 0 Transmit Peripheral Device Status
1B 76 Transmit Printer Status
1D 49 n Transmit Printer ID
1D 72 Transmit Status
• For Mode1 and Mode2, the command/status sequence is completely the same. The
only difference is the printing speed.
• The printing speed of Mode1 is same as normal printing (max. 12 ips).
• The printing speed of Mode2 is 4 ips (max) in order to prevent the clatter print
in the synchronized line mode.
• When Mode3 is selected, the following command will be available. For more
information, refer to Specifications on page 289.
1F 0A n Get Print Completion
Note: When Receipt synchronization is disabled, printer returns the status for buffered
status command immediately after decoding the status command.
Caution: Be extremely careful when changing any of the printer settings to avoid
inadvertently changing other settings that might affect the performance of the printer.
To select the receipt synchronization, press the Paper Feed Button.
Diagnostics 4-83

Ignore Sync Configuration

This function permits user to enable or disable the sync configuration of the printer.
To select the Ignore Sync Configuration, press the Paper Feed Button.

Clear User Defined Area

This function permits user to reset the area defined, data storage or both.
To select Clear User Defined Area, press the Paper Feed Button.

PDF417 Max Column Print

This function permits user to select the print columns for the PDF417 bar code printing.
The selections are 9 or 14 columns. The end result is the height of the bar code printing.
The default setting is 9 columns.
Note: RS485 does not support this function.
Caution: Be extremely careful in changing any of the printer settings to avoid
inadvertently changing other settings that might affect the performance of the printer.
4-84 Diagnostics

To select the pdf417 max column print, press the Paper Feed Button.

Auto Reset
Set Auto Reset using the configuration menu.
Caution: Be extremely careful in changing any of the printer settings to avoid
inadvertently changing other settings that might affect the performance of the printer.
To select the platen waiting time, press the Paper Feed Button.
Diagnostics 4-85

Font Type
Set Font Type using the configuration menu.
Caution: Be extremely careful in changing any of the printer settings to avoid
inadvertently changing other settings that might affect the performance of the printer.
To select the font type, press the Paper Feed Button.

Compatibility Barcode Length

Set Compatibility Barcode Length using the configuration menu.
Caution: Be extremely careful in changing any of the printer settings to avoid
inadvertently changing other settings that might affect the performance of the printer.
To select the compatibility bar code length, press the Paper Feed Button.
4-86 Diagnostics

Compress Pitch
Set Compress Pitch command using the configuration menu.
Caution: Be extremely careful in changing any of the printer settings to avoid
inadvertently changing other settings that might affect the performance of the printer.
To select the compress pitch cmd, press the Paper Feed Button.

Model in 4610 Emulation

This function permits user to set model in 4610 emulation.
To select the Model in 4610 Emulation, press the Paper Feed Button.

Save Parameters
This function allows to save the selected communication settings or return to the
communication settings to select additional options.
To select an option, press the Paper Feed Button.
Diagnostics 4-87

Hardware Options
Receipt Print Mode
Set the receipt print mode using the configuration menu. Select Hardware Options in
the Configuration Menu and answer the questions printed on the receipt.
Caution: Be extremely careful changing any of the printer settings to avoid
inadvertently changing other settings that might affect the performance of the printer.
To select the receipt print mode, press the Paper Feed Button.
4-88 Diagnostics

Print Density
This function makes it possible to adjust the energy level of the print head to darken the
printout. An adjustment should only be made when necessary. The factory setting is
100%.
Warning: Choose an energy level no higher than necessary to achieve a dark
printout. Failure to observe this rule may result in a printer service call or voiding
of the printer warranty. Consult your NCR technical support specialist if you have
any questions.
To select the print density, press the Paper Feed Button.

Power ON Head Failure Detection

This function permits user to enable or disable head failure detection.
To select the Power ON Head Failure Detection, press the Paper Feed Button.
Diagnostics 4-89

Maximum Power
This function permits the user to set the maximum power for the printer to the available
modes.
To select the maximum power, press the Paper Feed Button.

Note: Press the Paper Feed button for at least one second to validate the selection.

Paper Low Sensor

This function permits the user to enable or disable the paper low sensor for particular
printer configurations.
To select the paper low sensor option, press the Paper Feed Button.

Paper Width
This function permits the user to set the default paper width for the receipt thermal
printer to 58mm or 80mm wide.
To select the paper width, press the Paper Feed Button.
4-90 Diagnostics

Set Knife Option

Set the Knife option using the configuration menu.
Caution: Be extremely careful in changing any of the printer settings to avoid
inadvertently changing other settings that might affect the performance of the printer.
To select the knife option, press the Paper Feed Button.

Color Paper Option

This function permits the user to set the color paper option to Monochrome or Color
Paper.
To select the color paper option, press the Paper Feed Button.

Note: Press the Paper Feed button for at least one second to validate the selection.
Diagnostics 4-91

Power LED Control

Set the power LED control using the configuration menu.
Caution: Be extremely careful changing any of the printer settings to avoid
inadvertently changing other settings that might affect the performance of the printer.
To select the Power LED Control option, press the Paper Feed Button.

Shift to Standby
Enable or disable the standby mode using the configuration menu. If the standby mode
is enabled, the printer shifts to the standby mode to save the power consumption in the
idle mode when the printer is in the idle mode. As soon as standby mode is entered, the
LED on the slip station is turned off.
The printer exits from standby mode to normal mode in the following situations:
• Printer receives any data
• Feed key is pressed
• Slip cover is opened / closed
• Receipt cover is opened / closed
Note: Flip cover open/close will not affect the standby mode.
After power-on, it will go to standby mode if it does not receive any transaction data in
60 seconds.
After one transaction, it will go to standby mode if it does not receive any transaction
data in 1 second.
In disable setting, the printer does not shift to the standby mode. When going back from
the standby mode, the response of the printer will be slightly delayed compared to the
normal mode response.
Caution: Be extremely careful in changing any of the printer settings to avoid
inadvertently changing other settings that might affect the performance of the printer.
4-92 Diagnostics

To select the standby mode option, press the Paper Feed Button.

Shift Time To Power Off

Set the Shift Time to Power Off using the configuration menu. If the printer is in
standby mode for the time that is defined by this setting, the printer automatically
powers off. As soon as power off mode is entered, all LED lights are turned off. If the
feed key is pressed, the printer exits from power off mode and enters normal mode.
Caution: Be extremely careful in changing any of the printer settings to avoid
inadvertently changing other settings that might affect the performance of the printer.
To select the shift time option, press the Paper Feed Button.

Wi-Fi Date Sync Option

This option is only available for 7197 Wi-Fi printer. This permits user to sync the date to
the Wi-Fi printer.
To select the Wi-Fi Date Sync Option press the Paper Feed Button.
Diagnostics 4-93

Save Parameters
This function allows to save the selected communication settings or return to the
communication settings to select additional options.
To select an option, press the Paper Feed Button.
4-94 Diagnostics

Default Code Page

This function permits user to select the default code page.
The following are the code pages available for printing:
• Code page 437 (US English)
• Code page 850 (Multilingual)
• Code page 852 (Slavic)
• Code page 858 (with Euo symbol)
• Code page 860 (Portuguese)
• Code page 862 (Hebrew)
• Code page 863 (French Canadian)
• Code page 864 (Arabic)
• Code page 865 (Nordic)
• Code page 866 (Cyrillic)
• Code page 874 (Thai)
• Code page 1252 (Windows Latin #1)
• Code page 1256 (Windows Arabic)
• Code page Katakana
• Hungary
• Code page 866Mini
• Code page 932
Note: For Asian code pages, code page 936, 949, or 950 replaces code page 932. Only one
Asian code page (either 932, 936, 949, 950) will exist in firmware.
To select a code page option, press the Paper Feed Button.
Diagnostics 4-95

7158 Mode

7156 Mode

For Asian code pages, code page 936, 949, or 950 replaces code page 932. Only one Asian
code page (either 932, 936, 949, or 950) will exist in firmware.

Save Parameters
This function allows to save the selected communication settings or return to the
communication settings to select additional options.
4-96 Diagnostics

To select an option, press the Paper Feed Button.

DHCP Mode
Set DIP switch 1 to ON, and DIP switch 2 to ON.

LAN Interface
Printer by default starts with DHCP address. Get IP Address will be DHCP in the
Diagnostics Form. In the USB interface, this mode will be the same as online mode.
Note: Printer by default starts with Manual address in the online mode. Get IP Address
will be Manual in the Diagnostics Form.

Mfg Adjustment
This selection provides Receipt Printing Test, only because adjustments are not
necessary. To perform the printer test, use the Mfg Adjustment menu feature. This
feature prints instructions on the receipt for selecting any type of print pattern needed.
Caution: Be extremely careful when changing any of the printer settings to avoid
changing other settings that might affect the performance of the printer.
1. Set DIP switch 1 and DIP switch 2 to ON.
2. Power on the printer while holding the Paper Feed button. The printer prints the
current configuration, then cuts the paper to print the Mfg Adjustment Menu.
Note: If you do not hold the Paper Feed button while power up the printer, it goes
to Online Mode.
This menu permits user to print different test patterns.
Diagnostics 4-97

Selections are made using the Paper Feed button.

Note: This menu is only for the Ethernet model.

Rolling ASCII Print Test (Receipt)

This option permits users to run rolling ASCII printing test. The printer prints the
resident character set in standard pitch continuously.
To start or stop the test, press the Paper Feed button.

Follow these steps:

1. Enter a short click to return to the Mfg Adjustment Menu.
2. Enter a long click to begin the Rolling ASCII Print Test.

To stop the test, hold the Paper Feed button down. The printer will return to the Mfg
Adjustment Menu.
4-98 Diagnostics

H print test (Receipt)

This option permits users to run H printing test. The printer prints the H character in
standard pitch continuously.
To start or stop the test, press the Paper Feed button.

Follow these steps:

1. Enter a short click to return to the Mfg Adjustment Menu.
2. Enter a long click to begin the H Print Test.

To stop the test, hold the Paper Feed button down. The printer will return to the Mfg
Adjustment Menu.
Diagnostics 4-99

Duty check print test (Receipt)

This option permits users to run duty check printing test. The printer prints the 12.5%,
25%, 50%, and 100% duty original pattern.
Press the Paper Feed button to start or stop the test.

Follow these steps:

1. Enter a short click to return to the Mfg Adjustment Menu.
2. Enter a long click to begin the Duty Check Print Test.
4-100 Diagnostics

Print Current Setting

This option permits users to print the current setting on a receipt.
To start the test, press the Paper Feed button.
Diagnostics 4-101

EEPROM to Default Setting

This selection resets the configuration and clears all input data to the default settings.
Caution: Do not perform this selection unless you want to clear all details in EEPROM
to default value. Be extremely careful in changing any of the printer settings to avoid
inadvertently changing other settings that might affect the performance of the printer.

Ethernet-info to Default Setting

This selection resets the configuration to the default settings (Ethernet information).
Caution: Be extremely careful in changing any of the printer settings to avoid
inadvertently changing other settings that might affect the performance of the printer.
When this setting is executed, the below values are cleared.
4-102 Diagnostics

Level 2 Diagnostics
Level 2 diagnostics run during normal printer operation. When the following conditions
occur, the printer automatically turns off the appropriate motor, disables printing to
prevent damage, and turns on the green LED.
Note: The printer flashes the green LED if the receipt print head is too hot or the
voltages are out of range.
• Paper out
• Cover open
• Knife unable to go back to home position
• Print head too hot
• Power supply voltage out of range
Refer to 7197 Series II Thermal Receipt Printer: Service Manual (B005-000-2069) for more
information about other conditions that may occur and how to correct them.

Status LED Behavior

Power Off Off

Firmware Download Fast Blink
Level 0 Diagnostics Fast Blink
Paper Low Slow Blink
Temperature Error Fast Blink
Voltage Error Fast Blink
Cover Open Fast Blink
Paper Out Fast Blink
Knife Jam Fast Blink, then Slow Blink
All other states On
Diagnostics 4-103

Level 3 Diagnostics
Level 3 diagnostics keeps track of the following tallies and prints them on the receipt
during the receipt test.
• Serial number
• Model number
• CRC number
• Number of lines printed
• Number of knife cuts
• Number of hours printer is on
• Number of flash cycles
• Maximum temperature reached
• Number of cutter jams
• Number of times the door is open
4-104
Chapter 5: Communication

Communication Overview
In order for a receipt to be printed, a program must be in place that translates the data
from the host computer into a language that the printer can understand. This program
must tell the printer exactly how to print each character. This chapter describes how to
create such a program or modify an existing one.

Interface
In order for the printer to communicate with the host, a communication link must be
set up. The 7197 Series II Standard Model supports the industry standard RS-232C
communication interface. This interface has a protocol associated with it that the host
computer must understand and adhere. The printer also supports USB
communications.
The host and the printer are able to communicate only when the interface parameters
are matched and the proper protocol is used. Refer to RS-232C Interface (Standard Model)
on page 107 for a description of the protocol associated with the RS-232C interface.
The 7197 Series II Ethernet Model supports the Ethernet communication interface.

Sending Commands
Once the communication link is established, commands can be sent to the printer. This
section describes how to send commands to the printer using DOS and BASIC. This
section does not take into account the necessary protocol, but is meant as a general
introduction to how the printer functions.

Using DOS to Send Commands

One way of getting commands to the printer is to send them directly from DOS. For
example, the following command sets the computer up such that the Hex code
corresponding to any key that was pressed would be sent to the RS-232C
communication port COM1 when the COPY mode is exited:
COPY CON: COM1:
If the printer is connected to COM1, then the data will go to the printer. Exit the COPY
mode by typing CTRL Z, and then pressing the ENTER key. This directs the data from
any print command to the proper port, commands can be sent from any software
program.
5-106 Communication

Using BASIC to Send Commands

In BASIC, printer commands are sent as a string of characters preceded by the LPRINT
command. For example, the following command sends the hexadecimal number 0A to
the printer, which causes the printer to print the contents of its print buffer:
LPRINT CHR$(&H0A)
Previously sent commands tell the printer exactly how this data should appear on the
paper. For example, this command sends the Hex numbers 12 41 42 43 0A to the
printer:
LPRINT CHR$(&H12); "ABC"; CHR$(&H0A)
This causes the printer to set itself to double wide mode (12), load the print buffer with
“ABC” (41 42 43), and finally, print (0A). The communication link that the BASIC
program outputs to must be matched to that of the printer.
Communication 5-107

RS-232C Interface (Standard Model)

The RS-232C interface uses either XON/XOFF or DTR/DSR protocol. For XON/XOFF, a
particular character is sent back and forth between the host and the printer to regulate
the communication. For DTR/DSR, changes in the DTR/DSR signal coordinate the data
flow.
The RS-232C version of the 7197 Series II offers the standard options which are selectable
in the Diagnostic mode. Refer to Diagnostics on page 67.

Print Speed and Timing

The fast speed of the printer requires the application to send data to the printer at least
as fast as it is printed. This application must also allow receipt lines to be buffered ahead
at the printer, so the printer can print each line immediately after the preceding line,
without stopping to wait for more data. Ideally, the application will send all the data for
an entire receipt without pausing between characters or lines transmitted.
If the application sends data at 9600 baud and pauses between lines for as little as 50
milliseconds, the printer will never be able to print at full speed. But if the application
sends data at 19.2 K baud and does not pause between lines, the printer will be able to
print at its full speed of 1020 lines/minute.
The following table shows that with a pause of 50 milliseconds after each line, the
transmit time equals or exceeds the print time, slowing down the printer, regardless of
the baud rate.

Transmit Time: Transmit Time: (19.2 Print

Char./Line Lines/Receipt
(9600 Baud) K Baud) Time

20 20 1.4 seconds 1.2 seconds 1.2

seconds
20 40 2.8 seconds 2.4 seconds 2.4
seconds
44 20 1.88 seconds 1.44 seconds 1.2
seconds
44 40 3.76 seconds 2.88 seconds 2.4
seconds
5-108 Communication

The following table shows that with no delay between lines, the transmit time is much
less than the print time, allowing the printer to print at full speed.

Transmit Time: Transmit Time: (19.2 Print

Char./Line Lines/Receipt
(9600 Baud) K Baud) Time

20 20 0.4 seconds 0.2 seconds 1.2

seconds
20 40 0.8 seconds 0.4 seconds 2.4
seconds
44 20 0.88 seconds 0.44 seconds 1.2
seconds
44 40 1.76 seconds 0.88 seconds 2.4
seconds

XON/XOFF Protocol
The XON/XOFF characters coordinate the information transfer between the printer and
the host computer. The printer sends an XON character when it is ready to receive data
and it sends an XOFF character when it cannot accept any more data. The software on
the host computer monitors the communication link as shown in the following
flowchart in order to send data at the appropriate times.
If XON/XOFF has been selected, the printer also toggles the DTR signal, as described in
the next section, but it does not look at the DSR signal to transmit data.

XON character = Hex 11.

XOFF character = Hex 13.
Communication 5-109

DTR/DSR Protocol
The DTR signal is used to control data transmission to the printer. The signal is driven
low when the printer is ready to recieve data and driven high when it cannot accept any
more data. Data is transmitted from the printer after it confirms that the DSR signal is
low.

RS-232C Technical Specifications

This section describes the pin settings for the connectors and the RS-232C interface
parameters. The RS-232C parameters can be selected in the Diagnostic mode. Refer to
Diagnostics on page 67 for the position of the DIP switches. The RS-232C parameters
must match the host parameters.

Setting Extra RS-232C Options

The following extra options are available for the RS-232C Interface:
• Data errors
• Print ? for data errors (default)
• Ignore data errors
5-110 Communication

Ethernet Interface (Ethernet Model)

The Ethernet interface uses either 10BASE-t or 100BASE-TX protocol. The Ethernet
version of the 7197 Series II offers the web configuration which configure the ethernet
settings via Internet browser. Refer to Communication Interface Modes on page 74.

Protocol
Communication 5-111

Ethernet Connection Port

TCP Socket Communication

Communication Procedure
The TCP socket is used to send commands and data related to printing. The socket is
also used to send and receive the batch status commands and its statuses.
When Ethernet RTC Protocol setting is TCP, it is used by sending and receiving of Real
Time Command.
1. Client PC connects to the TCP socket via the defined port number of the printer.
2. Client PC transmits the commands and the data of the printer.
3. When the printer receives the batch status command, the response is transmitted to
client PC.
5-112 Communication

UDP Socket Communication

The UDP socket is used to retrieve the printer information (e.g. printer status)
immediately. This is effective in UDP port 3000 when Ethernet RTC Protocol setting is
UDP.
1. Client PC connects to the UDP socket via the defined port number of the printer.
2. Client PC sends the status command and receives the status from the printe via UDP
socket.

Multiple Connection
It is possible to connect with multiple clients at the same time. However, if the first
connection doesn’t finish, the next connection cannot transmit data to the printer by
the session. It is possible to connect it with 4 connections—three for TCP(RAW) and one
for TCP(LPR) at the same time. However, more than 5 connections will be rejected.
.
Communication 5-113

WiFi Interface (WiFi Model)

5-114 Communication

Connector
RS 232 Connector
The illustration shows the RS-232C communication connector and pin assignments. The
connector is a 9-pin male D-shell connector and is located in the hollow cavity under the
printer at the rear.

Ethernet Connector
The Ethernet I/F connector is a 8P8C modular connector, usually called RJ45, with the
following pin assignments:
• Pin Position 1 – TX+
• Pin Position 2 – TX-
• Pin Position 3 – RX+
• Pin Position 6 – RX-
Communication 5-115

Power Cable Connector

The illustration shows the power cable connector and pin assignments. The power cable
connector is a 3-pin DIN plug and is located in the hollow cavity under the printer at
the rear.

Cash Drawer Connector

The following illustration shows the pin out designation for the cash drawer connectors.

The following table provides the pinout assignments for cash drawers one and two. The
cash drawer connectors are located at the rear of the printer.

Pin Number Cash Drawer 1 Connector Cash Drawer 2 Connector (Optional)

1 Frame Ground Frame Ground

2 Drawer 1 Solenoid Drawer 2 Solenoid
(Optional by jumper:
J13--2 to J14-2)
3 Drawer 1 Status Switch Drawer 2 Status Switch
4 +24 Volts (to Solenoid +) +24 Volts (to Solenoid+)
5 Drawer 2 Solenoid Drawer 2 Solenoid
6 Ground Ground
(Status Switch Return) (Status Switch Return)

Note: For Cash Drawer 2, use the cash drawer Y-cable (1416-C372-0006).
5-116 Communication

USB Connector
The following illustration is for the USB Type B communication connector and pin
assignment.

Pin No Signal

1 +5 V – USB
2 Data -
3 Data +
4 Ground

Switch Settings
The DIP switches are located on the PC board at the back of the printer as shown in the
illustration in Level 1 Diagnostics on page 69. The switches are used to put the printer
into various modes for printer configuration set up.

Note: Use a paper clip or other pointed object to set the switches.
Set the switches to the expected settings shown in the table.
Communication 5-117

Caution: Do not set switch 1 to On. Setting switch 1 to On puts the printer in level 1
diagnostics (setup mode), where other functions and tests can be changed. This
switching has to be done when the printer power is off.

RS232C/USB Interface card:

DIP DIP FEED KEY

(7197 SII) PRINTER MODE
SW1 SW2 STATUS

OFF OFF Pressed Printer starts as Standard Model and prints

diagnostic form
Not Pressed Printer starts as Standard Model.
ON OFF Pressed Printer starts as Configuration Mode by
printing
configuration setup printing
Not Pressed N/A
OFF ON Pressed Printer starts as Mfg Adjustment mode.
Not Pressed Printer starts as IPL Mode.
ON ON Pressed Printer starts as 4610 Model* and prints
diagnostic form
Not Pressed Printer starts as 4610 Model*

Note: The specification of 4610 model is not described in this documentation. Refer to
[SPAA493] 4610 Emulation POS Printer FW Spec.

LAN Interface card:

DIP DIP FEED KEY

(7197 SII) PRINTER MODE
SW1 SW2 BUTTON

OFF OFF Pressed Printer starts as TCP/IP Model and prints

diagnostic form
Not Pressed Printer starts as TCP/IP Model.
ON OFF Pressed Printer starts as Configuration Mode by
printing
configuration setup printing
Not Pressed N/A
5-118 Communication

DIP DIP FEED KEY

(7197 SII) PRINTER MODE
SW1 SW2 BUTTON

OFF ON Pressed Printer starts as Mfg Adjustment mode.

Not Pressed Printer starts as IPL Mode.
ON ON Pressed Printer starts as DHCP Mode and prints
diagnostic form
Not Pressed Printer starts as DHCP Mode

Note: In the above tables, Pressed means pressing the FEED BUTTON when Printer
Power is ON.
Chapter 6: Commands

Command Conventions

Introduction
The different features and functions provided by the printer are controlled by sending
commands from the host computer to the printer. This section describes the commands
that are supported by the printer. The printer commands are made up of one or more
bytes of data starting with a command control code followed by its supporting
parameters.
Commands control all operations and functions of the printer. This includes selecting
the size and placement of characters and graphics on the receipt or the slip and feeding
and cutting the paper. Unless otherwise noted, any of the commands may be used in
any combination to communicate with the printer from a program in a host computer.
In order to allow the graceful handling of commands that may be available in other
printers but are not available in this printer, some commands will be listed and
described but identified as not implemented. If the printer receives one of these not
implemented commands, the command and its supporting operands will be discarded.
Any other data bytes, including unrecognized commands, are sent to the print buffer as
data, and the printer will attempt to print the data when it is instructed to print the
buffer.
6-120 Commands

List of Commands and Location

This section presents groups of lists of the hexadecimal command codes, parameters,
and the command names.
Note: The first section lists all of the commands. The following lists are separated into
functional category groupings.

By Command Code
All items listed in bold are new or have additional functionality when compared to the
NCR 7193.

Code (Hexadecimal) Command

09 Horizontal Tab
0A Print and Feed Paper One Line
0C Print and Return to Standard
Mode
0D Print and Carriage Return
10 Clear Printer
10 04 n Real Time Status Transmission
(DLE Sequence)
10 05 n Real Time Request to Printer
(GS Sequence)
11 n1... nk Print Raster Graphics
12 Select Double-Wide
Characters
13 Select Single-Wide Characters
14 n Feed n Print Lines
15 n Feed n Dot Rows
16 n Add n Extra Dot Rows
17 Print
18 Cancel Print Data in Page
Mode
19 Perform Full Knife Cut
Commands 6-121

Code (Hexadecimal) Command

1A Perform Partial Knife Cut

1B (+ *.bmp) Download BMP Logo
1B 07 Generate Tone
1B 0C Print Data in Page Mode
1B 12 Select 90 Degree Counter-
Clockwise Rotated Print
1B 14 n Set Column
1B 16 n Select Pitch (Column Width)
1B 20 n Set Character Right-Side
Spacing
1B 21 n Select Print Modes
1B 24 n1 n2 Set Absolute Starting Position
1B 25 n Select or Cancel User-Defined
Character Set
1B 26 3 c1 c2…dn Define User-Defined
Characters
1B 27 m a0 a1 a2 d1 … Write to User Data Storage
dm
1B 2A m n1 n2 d1 … dn Select Bit Image Mode
1B 2D n Select or Cancel Underline
Mode
1B 2E m n rl rh d1…dn Print Advanced Raster
Graphics
1B 32 Set Line Spacing to 1/6 Inch
1B 33 n Set Line Spacing
1B 34 m a0 a1 a2 Read from User Data Storage
1B 3A 30 30 30 Copy Character Set from ROM
to RAM
6-122 Commands

Code (Hexadecimal) Command

1B 3F n Cancel User-defined
Characters
1B 40 Initialize Printer
1B 44 n1,n2,… nk 00 Set Horizontal Tabs
1B 45 n Select or Cancel Emphasized
Mode
1B 47 Select Double Strike (7193
Emulation)
1B 49 n Set or Cancel Italic Print
1B 4A n Print and Feed Paper
1B 4C Select Page Mode
1B 52 n Select International
Character Set
1B 53 Select Standard Mode
1B 54 n Select Print Direction in
Page Mode
1B 56 n Select or Cancel 90 Degrees
Clockwise Rotated
1B 57 n1, n2,…n8 Set Printing Area in Page
Mode
1B 59 n1 n2 d1…dn Select Double Density
Graphics
1B 5B 7D Switch to Flash Download
Mode
1B 5C n1 n2 Set Relative Print Position
1B 61 n Select Justification
1B 63 34 n Select Sensors to Stop Printing
1B 63 35 n Enable or Disable Panel
Buttons
Commands 6-123

Code (Hexadecimal) Command

1B 64 n Print and Feed n Lines

1B 69 Perform Full Knife Cut
1B 6D Perform Partial Cut
1B 70 n p1 p2 Generate Pulse to Open Cash
Drawer
1B 72 n Select Print Color
1B 74 n Select International
Character Set
1B 75 0 Transmit Peripheral Device
Status
1B 76 Transmit Paper Sensor Status
1B 7B n Select or Cancel Upside Down
Printing Mode
1C 21 n Select print modes for Kanji
characters
1C 2D n Turn underline mode ON/OFF
for Kanji
1C 32 c1 c2 d1…dn Define user-defined Kanji
characters
1C 53 n1 n2 Set Kanji character spacing
1c 57 n Set quadruple mode ON/OFF
for Kanji
1C 70 m n Download Bit Image
Registration/Print
1D 00 Request Printer ID
1D 01 Return Segment Number
Status of Flash Memory
1D 02 n Select Flash Memory Sector to
Download
6-124 Commands

Code (Hexadecimal) Command

1D 03 n Real Time Request to Printer

(DLE Sequence)
1D 04 n Real Time Status Transmission
(GS Sequence)
1D 05 Real Time Printer Status
Transmission
1D 06 Get Firmware CRC
1D 07 Return Microprocessor CRC
1D 0E Erase the Flash Memory
1D 0F Return Main Program Flash
CRC
1D 10 n Erase Selected Flash Sector
1D 11 al ah cl ch d1…dn Download to Active Flash
Sector
1D 11 FF Baseline State Request
1D 1F Enable / Disable Unsolicited
Status Update
1D 21 n Select Character Size
1D 22 n Select Memory Type
(SRAM/Flash) Where to Save
Logos or User-Defined Fonts
1D 22 55 n1 n2 Flash Allocation
1D 23 n Select the Current Logo
(Downloaded Bit Image)
1D 24 nL nH Set Absolute Vertical Print
Position in Page Mode
1D 2A n1 n2 d1…dn] Define Downloaded Bit Image
1D 2F m Print Downloaded Bit Image
Commands 6-125

Code (Hexadecimal) Command

1D 3A Start or End Macro

Definition
1D 40 n Erase User Flash Sector
1D 42 n Select or Cancel White/Black
Reverse Print Mode
1D 48 n Select Printing Position for HRI
Characters
1D 49 n Transmit Printer ID
1D 49 40 n Transmit Printer ID, Remote
Diagnostics Extension
1D 4C nL nH Set Left Margin
1D 50 x y Set Horizontal and Vertical
Minimum Motion Units
1D 56 m Select Cut Mode and Cut
Paper
1D 56 m n Select Cut Mode and Cut
Paper
1D 57 nL nH Set Printing Area Width
1D 5C nL nH Set Relative Vertical Print
Position in Page Mode
1D 5E r t m Execute Macro
1D 61 n Determined if the device
supports USU
1D 66 n Select Pitch for HRI Characters
1D 68 n Select Bar Code Height
1D 6B m d1… Print Bar Code
1D 6B m n d1…dn Print Bar Code
1D 72 n Transmit Status
1D 77 n Select Bar Code Width
6-126 Commands

Code (Hexadecimal) Command

1D 28 6B pL pH cn 41 QR Code: Select the model

1D 28 6B pL pH cn 43 QR Code: Set the size of
module
1D 28 6B pL pH cn 45 QR Code: Select the error
correction level
1D 28 6B pL pH cn 50 QR Code: Store the data in
the symbol storage area
1D 28 6B pL pH cn 51 QR Code: Print the symbol
data in the symbol storage
area
1D 28 6B pL pH cn 52 QR Code: Transmit the size
information of the symbol
data in the symbol storage
area
1D FF Reboot the Printer
1F 04 n Convert 6 Dots/mm Bitmap
to 8 Dots/mm Bitmap
1F 05 n Select Superscript or
Subscript Modes
IF 11 [m n],[m n]…[m n] Printer Setting Change
0FFH
1F 56 Send Printer Software Version
1F 74 Print Test Form
1B 2B Select or Cancel Unicode(UTF)

By Function
All items in bold are new or have additional functionality when compared to the 7193.

Printer Function Commands

Code (Hexadecimal) Command

10 Clear Printer
Commands 6-127

Code (Hexadecimal) Command

19 or 1B 69 Perform Full Knife Cut

1A or 1B 6D Perform Partial Knife Cut
1B 07 Generate Tone
1B 40 Initialize Printer
1B 63 34 n Select Sensors to Stop Printing
1B 63 35 n Enable or Disable Panel Buttons
1B 70 n p1 p2 Generate Pulse to Open Cash Drawer
1D 56 m Select Cut Mode and Cut Paper
1D 56 m n Select Cut Mode and Cut Paper
1F 74 Print Test Form

Vertical Positioning and Print

Code (Hexadecimal) Command

0A Print and Feed Paper One Line

0D Print and Carriage Return
14 n Feed n Print Lines
15 n Feed n Dot Rows
16 n Add n Extra Dot Rows
17 Print
1B 32 Set Line Spacing to 1/6 Inch
1B 33 n Set Line Spacing
1B 4A n Print and Feed Paper
1B 64 n Print and Feed n Lines
1D 50 x y Set Horizontal and Vertical Minimum Motion Units

Horizontal Positioning Commands

Code (Hexadecimal) Command

09 Horizontal Tab
6-128 Commands

Code (Hexadecimal) Command

1B 14 n Set Column
1B 24 n1 n2 Set Absolute Starting Position
1B 44 n1,n2,… nk 00 Set Horizontal Tabs
1B 5C n1 n2 Set Relative Print Position
1B 61 n Select Justification
1D 4C nL nH Set Left Margin
1D 57 nL nH Set Printing Area Width

Print Characteristic Commands

Code (Hexadecimal) Command

12 Select Double-Wide Characters

13 Select Single-Wide Characters
1B 12 Select 90 Degree Counter-Clockwise Rotated Print
1B 16 n Select Pitch (Column Width)
1B 20 n Set Character Right-Side Spacing
1B 21 n Select Print Modes
1B 25 n Select or Cancel User-Defined Character Set
1B 26 s c1 c2 d1…dn Define User-Defined Characters
1B 2D n Select or Cancel Underline Mode
1B 3A 30 30 30 Copy Character Set from ROM to RAM
1B 3F n Cancel User-Defined Characters
1B 45 n Select or Cancel Emphasized Mode
1B 47 n Select Double Strike
1B 49 n Select or Cancel Italic Print
1B 52 n Select International Character Set
1B 56 n Select or Cancel 90 Degrees Clockwise Rotated Print
1B 72 n Select Print Color
Commands 6-129

Code (Hexadecimal) Command

1B 74 n Select International Character Set

1B 7B n Select or Cancel Upside Down Printing Mode
1D 21 n Select Character Size
1D 42 n Select or Cancel White/Black Reverse Print Mode
1F 05 n Select Superscript or Subscript Modes

Graphics Commands

Code (Hexadecimal) Command

11 n1 ... nk Print Raster Graphics

1B (+*.bmp) Download BMP Logo
1B 2A m n1 n2 d1…dn Select Bit Image Mode
1B 2E m n rl rh d1…dn Advanced Raster Graphics
1B 4B n1 n2 d1…dn Select Single-Density Graphics
1B 59 n1 n2 d1…dn Select Double-Density Graphics
1C 70 n m Download Bit Image Registration/Print
1D 23 n Select Current Logo (Downloaded Bit Image)
1D 2A n1 n2 d1…dn] Define Downloaded Bit Image
1D 2F m Print Downloaded Bit Image
1F 04 n Convert 6 Dots/mm Bitmap to 8 Dots/mm Bitmap

Status Commands
Batch Mode

Code (Hexadecimal) Command

1B 75 0 Transmit Peripheral Device Status

1B 76 Transmit Paper Sensor Status
1D 49 n Transmit Printer ID
1D 49 40 n Transmit Printer ID, Remote Diagnostics Extension
6-130 Commands

Code (Hexadecimal) Command

1D 72 n Transmit Status
1F 56 n Send Printer Software Version
1F 1A 02 n Execute Head Failure Detection
1F 0A n Get Print Completion

Real Time Commands

Code (Hexadecimal) Command

10 04 n Real Time Status Transmission (DLE Sequence)

10 05 n Real Time Request to Printer (GS Sequence)
1D 03 n Real Time Request to Printer (DLE Sequence)
1D 04 n Real Time Status Transmission (GS Sequence)
1D 05 Real Time Printer Status Transmission

Unsolicited Status Update

Code (Hexadecimal) Command

1D 61 Determined if the device supports USU

1D 1F Enable / Disable Unsolicited Status Update
1D 11 FF Baseline State Request

Barcode Commands

Code
Command
(Hexadecimal)
1D 48 n Select Printing Position for HRI Characters
1D 66 n Select Pitch for HRI Characters
1D 68 n Select Bar Code Height
Commands 6-131

Code
Command
(Hexadecimal)
1D 6B m Print Bar Code
d1…dk 00
or
1D 6B m n
d1…dn
1D 77 n Select Bar Code Width
1D 28 6B pL QR Code: Select the model
pH cn 41
1D 28 6B pL QR Code: Set the size of module
pH cn 43
1D 28 6B pL QR Code: Select the error correction level
pH cn 45
1D 28 6B pL QR Code: Store the data in the symbol storage area
pH cn 50
1D 28 6B pL QR Code: Print the symbol data in the symbol storage
pH cn 51 area
1D 28 6B pL QR Code: Transmit the size information of the symbol
pH cn 52 data in the symbol storage area

Page Mode Commands

Code (Hexadecimal) Command

0C Print and Return to Standard Mode

18 Cancel Print Data in Page Mode
1B 0C Print Data in Page Mode
1B 4C Select Page Mode
1B 53 Select Standard Mode
1B 54 n Select Print Direction in Page Mode
1B 57 n1, n2…n8] Set printing Area in Page Mode
1D 24 nL nH Set Absolute Vertical Print Position in Page Mode
1D 5C nL nH Set Relative Vertical Print Position in Page Mode
6-132 Commands

Macro Commands

Code (Hexadecimal) Command

1D 3A Start or End Macro Definition

1D 5E r t m Execute Macro

User Data Storage Commands

Code (Hexadecimal) Command

1B 27 m addr Write to User Data Storage

d1…dm
1B 34 m addr Read from User Data Storage
1D 22 n Select Memory Type (SRAM/Flash) Where to Save Logos
or User-Defined Fonts
1D 22 55 n1 n2 Flash Allocation
1D 40 n Erase User Flash Sector
IF 11 [m n],[m n]… Printer Setting Change
[m n] 0FFH

Asian Character Commands

Code
Command
(Hexadecimal)

1C 21 n Select print modes for Kanji

characters
1C 2D n Turn underline mode ON/OFF for
Kanji
1C 32 c1 c2 Define user-defined Kanji
d1…dn characters
1C 53 n1 n2 Set Kanji character spacing
1c 57 n Set quadruple mode ON/OFF for
Kanji
Commands 6-133

Flash Download Commands

Code (Hexadecimal) Command

1B 5B 7D Switch to Flash Download Mode

1D 00 Request Printer ID
1D 01 Return Segment Number Status of Flash Memory
1D 02 n Select Flash Memory Sector to Download
1D 06 Get Firmware CRC
1D 07 Return Microprocessor CRC
1D 0E Erase the Flash Memory
1D 0F Return Main Program Flash CRC
1D 10 n Erase Selected Flash Sector
1D 11 aL aH cL cH d1…dn Download to Active Flash Sector
1D FF Reboot the Printer

Comparison Chart
The following table details the list of commands whose behavior differs from the 7193
and the 7197 Series II because of the physical differences of a 6 dots/mm head (7193)
versus an 8 dots/mm head (7197 Series II).

Difference between 7193 and 7197 Series II

Command Description
configured in 7193 Emulation Mode.

15 n Feed n Dot This command will move the paper on the receipt
Rows in n/203 inch steps instead of n/152 inch steps.
16 n Add n Extra The dot rows will be measured in n/203 inches
Dot Rows versus n/152 inches.
1B 20 n Set Right- This command sets the right side spacing to n
Side horizontal motion units. By default, these units are
Character in terms of 1/203 inches versus 1/152 inches.
Spacing
1B 24 n1 Set Absolute For graphics commands, the position is scaled to
n2 Starting best 7193. In text mode, the equivalent character
Position position is calculated.
6-134 Commands

Difference between 7193 and 7197 Series II

Command Description
configured in 7193 Emulation Mode.

1B 26 s c1 Define User- Since the dots on the 7197 Series II print head are
c2 n1 Defined smaller, user-defined characters that were used on
d1...nn Character the previous printer will appear smaller on the
dn] Set 7197 Series II printer.
1B 2A m Select Bit In 7193 Emulation Mode, graphics are scaled to
n1 n2 Image Mode best match the size of the graphic in the 7193
d1...dn printer.
1B 33 n Set Line This command uses n in terms of n/360 inches.
Spacing Since the 7193 had a fundamental step of 1/152
inch and the 7197 Series II has a fundamental step
of 1/203 inch, the actual line spacing will not
exactly match the requested spacing.
1B 4A n Print and Same as above.
Feed Paper
1B 59 n1 Select In 7193 Emulation Mode, the printer scales the
n2 d1...dn Double- graphics to provide the best match.
Density
Graphics
1B 5C n1 Set Relative The parameter to this command is in units of dots.
n2 Print However, the command moves and aligns to
Position character positions. In 7193 Emulation Mode, this
command calculates how many character
positions to move based on the 7193 character
width in dots (10) versus the 7197 Series II (13).
1B 61 n Select This command does true dot resolution alignment
Justification for centering versus character-aligned centering.
1D 2A n1 Define In 7193 Emulation Mode, this command scales the
n2 Downloaded incoming data to provide a best match to the size
d1...dn] Bit Image of the image as it printed on 7193.
1D 2F m Print Same as above.
Downloaded
Bit Image
Commands 6-135

Command Descriptions
This section provides the detailed description of the commands. These commands are
separated into groups according to their function or use. The previous sections can be
used as an index for the following sections.
The following lists and describes the headings used to present the elements of the
commands in the descriptions in this section. Each command code is presented in three
formats: ASCII, hexadecimal, and decimal. Choose the format that best suits the
programming implementation. The printer interprets the 8-bit bytes it gets through the
communication interface, regardless of the format the program lists them in.

Name Name of Command

ASCII The ASCII representation of the command

control code followed by its operands.
Hexadecimal The hexadecimal representation of the
command control code followed by its
operands.
Decimal The decimal representation of the command
control code followed by its operands.
Operand n A description of the command operand. Other
command operands may be m, p1, p2, x, or y.
Range of n The upper and lower limits or list of possible
values of the command operand. The values are
listed as decimal values unless specified
otherwise.
Default of n The command operand default value after
printer reset or startup.
Description A brief description of the use of the command.
Formulas Any formulas used for this command.
6-136 Commands

Name Name of Command

Example Coding example of how to send the command in

Visual Basic. This code assumes we are doing
output to an opened and ready device called
MSCOMM1. The examples use the hexadecimal
command code formats; the ASCII or decimal
formats could also be used in VB. In commands
that use an operand, a specific value is used,
and the result of using the selected value for the
operand is described.
Exceptions Describes any exceptions to this command, for
example, incompatible commands.
Related Describes related information and notes for this
Information command, for example, bit information.
and Notes

Printer Function Commands

The printer function commands control the following basic printer functions and are
described in order of their hexadecimal codes:
1. Resetting the printer
2. Cutting the paper
3. Opening the cash drawers

Clear Printer

ASCII DLE
Hexadecimal 10
Decimal 16

This command clears the print line buffer without printing, and sets the printer to the
following condition:
• Double-Wide command (0x12) is cancelled.
• Line Spacing, Pitch, and User-Defined Character Sets are maintained at current
selections (RAM is not affected).
• Single-Wide, Single-High, Non-Rotated, and Left-Aligned characters are set.
• Printer is restarted and error status is cleared if a fault condition existed.
Commands 6-137

• Printing position is set to column one.

• Knife is homed.
Example:
MSComm1.Output = Chr$(&H10)

Exceptions
A DLE command followed by a 04 or 05 is interpreted as a real time command. Refer to
Printer Function Commands on the previous page.

Perform Partial Knife Cut

ASCII EM
or
ESC i
Hexadecimal 19
or
1B 69
Decimal 25
or
27 105

This command cuts the receipt, leaving 0.20 inch (5 mm) of paper. This command is
implemented the same as Partial Knife Cut (1A, 1B 6D). There are two codes for this
command. Both codes perform the same function. A Line Feed is executed first if print
buffer is not empty.
Note: Previously, the command was full knife cut.
Example:
MSComm1.Output = Chr$(&H19) or
MSComm1.Output = Chr$(&H1B) & Chr$(&H69)
6-138 Commands

Perform Partial Knife Cut

ASCII SUB
or
ESC m
Hexadecimal 1A
or
1B 6D
Decimal 26
or
27 109

This command cuts the receipt, leaving 5 mm (0.20 inch) of paper. This command is
implemented the same as Full Knife Cut (19, 1B 6D), which results in a partial knife
cut. There are two codes for this command and both perform the same function.
Example:
MSComm1.Output = Chr$(&H1A) or
MSComm1.Output = Chr$(&H1B) & Chr$(&H6D)
Note: Line Feed is executed first if the buffer is not empty.

Generate Tone

ASCII ESC BEL

Hexadecimal 1B 07
Decimal 27 7

This command generates an audible tone and allows the application to provide an
audiable tone to the operator.
Example:
MSComm1.Output = Chr$(&H1B) & Chr$(&H07)
Commands 6-139

Initialize Printer

ASCII ESC @
Hexadecimal 1B 40
Decimal 27 64
Default
Character Pitch 15.6 CPI
Column Width 44 characters (80mm)
32 characters (58mm)
Extra Dot Rows 2
Character Set Code Page 437
Printing Position Column One

This command clears the print line buffer and resets the printer to the default settings
for the startup configuration. Refer to the default settings above.
Note: Single-Wide, Single-High, Non-Rotated, and Left-Aligned characters are set and
user-defined characters or logo graphics are cleared. Flash Memory is not affected. Tabs
are reset to default.
Example:
MSComm1.Output = Chr$(&H1B) & Chr$(&H40)

Select Sensors to Stop Printing

ASCII ESC c 4 n
Hexadecimal 1B 63 34 n
Decimal 27 99 52 n

Value of n :
Bit Function

0, 1 Stop Receipt on Receipt Low

2–7 Undefined
Default—0
6-140 Commands

This command determines which sensor stops printing on the receipt station. The
command does not affect the paper out sensor on the receipt station, which will
automatically stop the printer when the paper is depleted.
Example:
MSComm1.Output = Chr$(&H1B) & Chr$(&H63) & Chr$(&H34) & Chr$(n)

Enable or Disable Panel Buttons

ASCII ESC c 5 n
Hexadecimal 1B 63 35 n
Decimal 27 99 53 n
Value of n • 0—Enable (Default)
• 1—Disable

This command enables or disables the Paper Feed Button. If the last bit is 0, the Paper
Feed Button is enabled. If the last bit is 1, the Paper Feed Button is disabled so pressing
the paper feed button will result in no response.
Example:
MSComm1.Output = Chr$(&H1B) & Chr$(&H63) & Chr$(&H35) & Chr$(n)
Note: Functions that require using the Paper Feed Button, except for the Execute
Macro [1D 5E] command, cannot be used when it is disabled with this command.

Generate Pulse to Open Cash Drawer

ASCII ESC p n p1 p2
Hexadecimal 1B 70 n p1 p2
Decimal 27 112 n p1 p2
Value of n • 0, 48—Drawer 1
• 1, 49—Drawer 2

Value of p1 0–255
Value of p2 0–255

This commands sends a pulse to open the cash drawer.

Formulas
The value for either p1 or p2 is the hexadecimal number multiplied by 2 msec to equal
the total time.
• On time = p1 x 2 msec
Commands 6-141

• Off time = p2 x 2 msec

Example:
MSComm1.Output = Chr$(&H1B) & Chr$(&H70) & Chr$(n) & Chr$(n)
Note: The off-time is the delay before the printer performs the next operation. Refer to
cash drawer specifications for required on and off times.

Select Cut Mode and Cut Paper

ASCII GS V m
or
GS V m n
Hexadecimal 1D 56 m
or
1D 56 m n
Decimal 29 86 m
or
29 86 m n
Value of m Selects the mode as shown in the table.
Value of n Determines cutting position only if m is 65 or 66.

m Feed and Cut Mode

0, 48 Full cut (no extra feed). Partial cut on the Sam.

1, 49 Partial cut (no extra feed).
65 Feeds paper to cutting position + (n times vertical
motion unit), and cuts the paper completely.
66 Feeds paper to cutting position + (n times vertical
motion unit), and performs a partial cut.

Range of m 0, 48; 1, 49
65, 66 (when used with n)
Range of n 0–255
Default of n 0
Default of m 0
6-142 Commands

This command selects a mode for cutting paper and cuts the paper. There are two
formats for this command, one requiring one parameter m, the other requiring two
parameters, m and n. The format is indicated by the parameter m.

Formulas
n times the vertical motion unit is used to determine the cutting position to the distance
that the paper is fed.
Example:
MSComm1.Output = Chr$(&H1D) & Chr$(&H56) & Chr$(m) & Chr$(n)
Note: If m is out of the specified range, the command is ignored.

Print Test Form

ASCII US t
Hexadecimal 1F 74
Decimal 31 116

This command prints the current printer configuration settings on the receipt and is
disabled in page mode.
Example:
MSComm1.Output = Chr$(&H1F) & Chr$(&H74)

Exception
This command is available in 7194 Native Mode and 7197 Series II Native Mode only.

Vertical Positioning and Print Commands

The vertical positioning and print commands control the vertical print positions of
characters on the receipt.

Print and Feed Paper One Line

ASCII LF
Hexadecimal 0A
Decimal 10

This command prints one line from the buffer and feeds paper one line.
Example:
MSComm1.Output = Chr$(&H0A)
Note: Carriage Return + Line Feed prints and feeds only one line.
Commands 6-143

Print and Carriage Return

ASCII CR
Hexadecimal 0D
Decimal 13

This command prints one line from the buffer and feeds paper. The printer can be set
through the configuration menu to ignore or use this command. Some applications
expect the command to be ignored while others use it as a print command.
Example:
MSComm1.Output = Chr$(&H0D)
Note: Refer to Ignoring/Using the Carriage Return in Diagnostics on page 67 for more
information. Carriage Return + Line Feed prints and feeds only one line.

Feed n Print Lines

ASCII DC4 n
Hexadecimal 14 n
Decimal 20 n
Value of n The number of lines to feed at current line height setting.
Range of n 0–127 7193 Emulation Mode
0–255 7194 Native Mode and 7197 Series II Native Mode

This commands feeds paper n lines at the current line height without printing, and is
ignored if the current line is not empty.
Example:
MSComm1.Output = Chr$(&H14) & Chr$(n)

Feed n Dot Rows

ASCII NAK n
Hexadecimal 15 n
Decimal 21 n
Value of n n/203 inch
Range of n 0–27 7193 Emulation Mode
0–255 7194 Native Mode and 7197 Series II Native Mode
6-144 Commands

This command feeds paper n dot rows without printing, and the receipt moves n rows if
the print buffer is empty.
Example:
MSComm1.Output = Chr$(&H15) & Chr$(n)

Add n Extra Dot Rows

ASCII SYN n
Hexadecimal 16 n
Decimal 22 n
Value of n n/203 inch
Range of n 0–12
Default 3

This command adds n extra dot rows to the character height to increase space between
print lines or decrease number of lines per inch.

Formulas
The following table shows the relationship between the number of lines per inch and
each extra dot row added.

Receipt Station
Extra Rows Lines Per Inch Dot Rows

0 8.47 24
1 8.13 25
2 7.81 26
3 7.52 27
4 7.25 28
5 7.00 29
6 6.77 30
7 6.55 31
8 6.35 32
9 6.16 33
10 5.98 34
Commands 6-145

Receipt Station
Extra Rows Lines Per Inch Dot Rows

11 5.81 35
12 5.64 36

Example:
MSComm1.Output = Chr$(&H16) & Chr$(n)

Print

ASCII ETB
Hexadecimal 17
Decimal 23

This command prints one line from the buffer, feeds paper on one line, and executes LF
on the receipt.
Example:
MSComm1.Output = Chr$(&H17)

Set Line Spacing to 1/6 Inch

ASCII ESC 2
Hexadecimal 1B 32
Decimal 27 50
Default 0.13 inch (3.33 mm)

This command sets the default line spacing to 1/6 of an inch (4.25 mm).
Example:
MSComm1.Output = Chr$(&H1B) & Chr$(&H32)
6-146 Commands

Set Line Spacing

ASCII ESC 3 n
Hexadecimal 1B 33 n
Decimal 27 51 n
Value of n n/406 inches in 7194 Native Mode and 7197 Series II Native
Mode
n/360 inches in 7193 Emulation Mode
Range of n 0–255
Default 0.13 inch (3.37 mm or 7.52 lines per inch, 3 extra dot row)

This command sets the line spacing to n/406 inches. The minimum line spacing is 8.5
lines per inch. The line spacing equals the character height when n is too small.
If the Set Horizontal and Vertical Minimum Motion Units command (1D 50) is used to
change the horizontal and vertical minimum motion unit, the parameters of this
command (Set Line Spacing) will be interpreted accordingly.
Note: For more information, refer to the description of the Set Horizontal and Vertical
Minimum Motion Units on the facing page.

Print and Feed Paper

ASCII ESC J n
Hexadecimal 1B 4A n
Decimal 27 74 n
Value of n n/203 inches in 7194 Native Mode and 7197 Series II Native
Mode
n/360 inches in 7193 Emulation Mode
Range of n 0–255

This command prints one line from the buffer and feeds the paper. The line height
equals the character height when n is too small.
Example:
MSComm1.Output = Chr$(&H1B) & Chr$(&H4A) & Chr$(n)
Note: For more information, see the description of the commands in Set Horizontal and
Vertical Minimum Motion Units on the facing page.
Commands 6-147

Print and Feed n Lines

ASCII ESC d n
Hexadecimal 1B 64 n
Decimal 27 100 n
Value of n Number of lines to be printed and fed.
Range of n 1–255 (0 is interpreted as 1 on the receipt station)

This command prints one line from the buffer and feeds paper n lines at the current line
height.
Example:
MSComm1.Output = Chr$(&H1B) & Chr$(&H64) & Chr$(n)

Set Horizontal and Vertical Minimum Motion Units

ASCII GS P x y
Hexadecimal 1D 50 x y
Decimal 29 80 x y
Value of x Horizontal
Value of y Vertical
Range of x 0–255
Range of y 0–255
Default of x 203
Default of y 203

This command sets the horizontal and vertical motion units to 1/x inch and 1/y inch
respectively. When x or y is set to 0, the default setting for that motion unit is used. The
default horizontal motion is x = 203.
Example:
MSComm1.Output = Chr$(&H1D) & Chr$(&H50) & Chr$(x) & Chr$(y)
6-148 Commands

Horizontal Positioning Commands

The horizontal positioning commands control the horizontal print positions of
characters on the receipt.

Horizontal Tab

ASCII HT
Hexadecimal 09
Decimal 9

This command moves the print position to the next tab position set by the Set
Horizontal Tab Positions (1B 44 n1 n2 ... 00) command. The print position is reset
to column one after each line. The tab treats the left margin as column one; therefore,
changes to the left margin will move the tab positions.
When there are no tabs defined to the right of the current position, or if the next tab is
past the right margin, line feed is executed. HT has no effect in page mode. Printer
initialization sets 32 tabs at column 9, 17, 25, or once every 8 characters.
Example:
MSComm1.Output = Chr$(&H09)

Set Column

ASCII ESC DC4 n

Hexadecimal 1B 14 n
Decimal 27 20 n
Value of n • 1–44 (Standard, 80 mm) • 1–32 (Standard, 58 mm)
• 1–56 (Compressed, 80 • 1–42 (Compressed, 58
mm) mm)
Default of n 1

This command prints the first character of the next print line in column n. It must be
sent for each line not printed at column one. The value of n is set to one after each line.
Example:
MSComm1.Output = Chr$(&H1B) & Chr$(&H14) & Chr$(n)

Exceptions
The command cannot be used with Single-Density or Double-Density graphics.
Commands 6-149

Set Absolute Starting Position

ASCII ESC $ n1 n2
Hexadecimal 1B 24 n1 n2
Decimal 27 36 n1 n2
Value of n Number of dots to be moved from the beginning of the line.
Value of n1 Remainder after dividing n by 256.
Value of n2 Integer after dividing n by 256.

Note: The values for n1 and n2 are two bytes in low-byte and high-byte word
orientation.
This command sets the print starting position to the specified number of dots, up to the
right margin, from the beginning of the line. The print starting position is reset to the
first column after each line.

Formulas
Determine the value of n by multiplying the column for the absolute starting position by
10 (standard pitch) or 8 (compressed pitch). The example shows how to calculate
column 29 (10 dots per column) as the absolute starting position.
28 x 10 = 280 dots (beginning of column 29)
280/256 = 1, remainder of 24
n1 = 24
n2 = 1
Example:
MSComm1.Output = Chr$(&H1B) & Chr$(&H24) & Chr$(n1) & Chr$(n2)
Note: This command is also used in the graphics mode. Refer to Graphics Commands on
page 170 for more information.
If the Set Horizontal and Vertical Minimum Motion Units command (1D 50) is used to
change the horizontal and vertical minimum motion unit, the parameters of this
command (Set Absolute Print Position) will be interpreted accordingly. For more
information, see the description of the Set Horizontal and Vertical Minimum Motion Units
on page 147.
6-150 Commands

Set Horizontal Tabs

ASCII ESC D [n1,n2,… nk NUL

Hexadecimal 1B 44 n1,n2,… nk 00
Decimal 27 68 n1,n2,… nk 0
Value of n The number of columns from the left edge of the print area.

Range of n 1 ≤ n1 ≤ n2 ≤ ….≤ nk < 255

Value of k The number of the horizontal tab position set by this
command.
Range of k 0–32
Default n = 8, 16, 24, 32, 40, ... , 232, 240, 248

This command sets up to 32 horizontal tab positions, n columns from column one, but
does not move the print position. Refer to the Horizontal Tab (09) command.
The tab positions remain unchanged if the character widths are changed after the tabs
are set. This command ends with hexadecimal 00. Hexadecimal 1B 44 00 clears all tabs.
Tabs are assumed to be in strictly ascending order. A tab out of order terminates the
command string as if it were 00, and remaining tab values are taken as normal data.

Formulas
Set the tab positions in ascending order and put Hex 00 at the end. Hex 1B 44 00,
number of tabs not specified, clears all tab positions.

Exceptions
The tabs cannot be set higher than the column width of the current pitch.
Example:
MSComm1.Output = Chr$(&H1B) & Chr$(&H44) & Chr$(&H00)

Set Relative Print Position

ASCII ESC \ n1 n2
Hexadecimal 1B 5C n1 n2
Decimal 27 92 n1 n2

To move the relative starting position right of the current position by n dots:
n1 = remainder after dividing n by 256.
n2 = integer after dividing n by 256.
Commands 6-151

The values for n1 and n2 are two bytes in low-byte and high-byte word orientation.
To move the relative starting position left of the current position by n dots:
n1 = remainder after dividing (65,536 – n) by 256
n2 = integer after dividing (65,536 – n) by 256
The values for n1 and n2 are two bytes in low-byte and high-byte word orientation.
This command moves the print starting position to the specified number of dots either
right (up to the right margin) or left (up to the left margin) of the current position. The
print starting position is reset to the first column after each line.

Formulas
• To move to the left—determine the value of n by multiplying the number of
columns to move left of the current position by 13 (standard pitch) or 10
(compressed pitch). The example shows how to set the relative position two columns
in standard pitch (10 dots per column) to the left of the current position.
2 x 10 = 20 dots (two columns to be moved left of the current position)
65,536 – 20 = 65,516
65,516 / 256 = 255, remainder of 236
n1 = 236
n2 = 255
• To move to the right—determine the value of n by multiplying the number of
columns to move right of the current position by 10 (standard pitch) or 8
(compressed pitch). The example shows how to set the relative position two columns
in standard pitch (10 dots per column) to the right of the current position.
2 x 10 = 20 dots (two columns to be moved right of the current position)
20 / 256 = 0, remainder of 20
n1 = 20
n2 = 0
Example:
MSComm1.Output = Chr$(&H1B) & Chr$(&H5C) & Chr$(n1) & Chr$(n2)
Note: If the Set Horizontal and Vertical Minimum Motion Units command (1D 50) is
used to change the horizontal and vertical minimum motion unit, the parameters of this
command (Set Relative Print Position) will be interpreted accordingly. For more
information, see the description of Set Horizontal and Vertical Minimum Motion Units on
page 147.
6-152 Commands

Compatibility Information (7194 Native Mode and 7197 Series II Native Mode
receipt vs. 7193 receipt)
There is a difference in the normal behavior of this command in 7194 Native Mode and
7197 Series II Native Mode as compared to the original 7193. The difference exists when
the command is used to move to the left. The 7193 processes the whole print string prior
to putting it in the buffer for the print head. This method of processing allows the 7193
to back up in the print string and replace characters and their associated attributes
when a Set Relative Print Position command instructs the printer to move the print
position to the left.
In order to improve the speed of printing, the 7197 Series II moves the data into a buffer
for the print head when it receives it. When the Set Relative Print Position command
contains a move to the left, this causes the new data to overstrike the previous data. This
behavior can be used to the advantage of the application to provide the ability to create
compound characters on the receipt station.

Select Justification

ASCII ESC a n
Hexadecimal 1B 61 n
Decimal 27 97 n
Value of n 0, 48—Left Aligned
1, 49—Center Aligned
2, 50—Right Aligned
Range of n 0–2, 48–50
Default 0 (Left aligned)

This command specifies the alignment of the characters, graphics, logos, and bar codes
on the receipt station.
Example:
MSComm1.Output = Chr$(&H1B) & Chr$(&H61) & Chr$(n)

Execeptions
The command is valid only when it is added at the beginning of a line.
Commands 6-153

Set Left Margin

ASCII GS L nL nH
Hexadecimal 1D 4C nL nH
Decimal 29 76 nL nH
Range of nL 0–255
Range of nH 0–255
Default 80 mm width 576 dots (the maximum printable area)
58 mm width 424 dots (the maximum printable area)

This command sets the left margin of the printing area. The left margin is set to (((nH x
256) + nL) times horizontal motion unit) inches. The horizontal motion units are set by
the Set Horizontal and Vertical Minimum Motion Units command (1D 50), described in
this manual.
The width of the printing area is set by the Set Printing Area Width command (1D 57),
which follows this command. Refer to Set Printing Area Width on the next page for a
description of that command.
If the setting exceeds the printable area, the maximum value of the printable area is
used. The maximum printable area is 576 dots. Refer to the illustration below.

Formulas
To set the left margin to one inch at the default horizontal motion unit of 1/203 inches,
send the four-byte string:
GS L 203 0
Or, to set the left margin to two inches at the default horizontal motion unit of 1/203
units per inch, send the four-byte string:
GS L 150 1
where 2 inches = 406/203, and 406 = (1 x 256) + 150.
Example:
MSComm1.Output = Chr$(&H1D) & Chr$(&H4C) & Chr$(nL) & Chr$(nH)
6-154 Commands

Exceptions
The command is effective only at the beginning of a line. This command is also ignored
if the line buffer is not empty.

Set Printing Area Width

ASCII GS W nL nH
Hexadecimal 1D 57 nL nH
Decimal 29 87 nL nH
Range of nL 0–255
Range of nH 0–255
Default 80 mm width 576 dots (the maximum printable area)
58 mm width 424 dots (the maximum printable area)

This command sets the width of the printing area. If the setting exceeds the printable
area, the maximum value of the printable area is used.
The width of the printing area is set to (((nH x 256) + nL) times horizontal motion
unit) inches. The horizontal motion units are set by the Set Horizontal and Vertical
Minimum Motion Units command (1D 50). The width of the printing area follows the
Set Left Margin command (1D 4C). Refer to Set Left Margin on the previous page for a
description.

Formulas
To set the width of the printing area to one inch at the default horizontal motion unit of
1/203 inches, send the four-byte string:
GS W 203 0
Or, to set the width of the printing area to two inches at the default horizontal motion
unit of 1/203 units per inch, send the four-byte string:
GS W 150 1
Where 2 inches = 406/203, and 406 = (1 x 256) + 150.

Example:
MSComm1.Output = Chr$(&H1D) & Chr$(&H57) & Chr$(nL) & Chr$(nH)
Commands 6-155

Exception
This command is effective only at the beginning of a line. This command is ignored if
the line buffer is not empty, and only affects the receipt interface. If the setting exceeds
the printable area, the maximum value of the printable area is used. The maximum
printable area is 576 dots for 80 mm paper width and 424 dots for 58 mm paper width.
Refer to the illustration in the Set Left Margin command (1D 4C).

Print Characteristic Commands

These commands control what the printed information looks like—selection of character
sets, definition of custom-defined characters, and setting of margins. The commands are
described in order of their hexadecimal codes.

Select Double-Wide Characters

ASCII DC2
Hexadecimal 12
Decimal 18

This command prints double-wide characters. The printer is reset to single-wide mode
after a line has been printed or the Clear Printer (0x10) command is received. Double-
wide characters may be used in the same line with single-wide characters.
Example:
MSComm1.Output = Chr$(&H12)

Select Single-Wide Characters

ASCII DC3
Hexadecimal 13
Decimal 19

This command prints single-wide characters. Single-wide characters may be used in the
same line with double-wide characters.
Example:
MSComm1.Output = Chr$(&H13)

Select 90 Degree Counter-Clockwise Rotated Print

ASCII ESC DC2

Hexadecimal 1B 12
Decimal 27 18
6-156 Commands

This command rotates characters 90 degrees counter-clockwise. The command remains

in effect until the printer is reset or until a Clear Printer (0x10), Select or Cancel Upside-
Down Print (1B 7B), or Select or Cancel Rotated Print (1B 56) command is received.
Example:
MSComm1.Output = Chr$(&H1B) & Chr$(&H12)

Exceptions
This command is valid only at the beginning of a line. Rotated print and non-rotated
print characters cannot be used together in the same line. For more information, refer to
Summary of Rotated Printing in this chapter.

Select Pitch (Column Width)

ASCII ESC SYN n

Hexadecimal 1B 16 n
Decimal 27 22 n
Value of n 0—Standard Pitch (Default)
1—Compressed Pitch

This command selects the character pitch for a print line.

Formulas
The following table provides the print characteristics for both pitches.

Pitch Columns CPI

Standard 44 for 80 mm paper 15.6

32 for 58 mm paper
Compressed 56 for 80 mm paper 20.3
42 for 58 mm paper

Example:
MSComm1.Output = Chr$(&H1B) Chr$(&H16) & Chr$(n)
Note: Refer to Printing Specifications on page 289 for descriptions of character pitches
(print modes).
Commands 6-157

Set Character Right-Side Spacing

ASCII ESC SP n
Hexadecimal 1B 20 n
Decimal 27 32 n
Range of n 0–32
Default 0

This command sets the right side character spacing to [n x horizontal or vertical motion
units]. Values for this command are set independently in Standard and Page Mode.
Note: The units of horizontal and vertical motion are specified by the Set Horizontal
and Vertical Minimum Motion Units (1D 50…) command. Changes in the horizontal or
vertical units do not affect the current right side character spacing. When the horizontal
or vertical motion unit is changed by the Set Horizontal and Vertical Minimum Motion
Units (1D 50…) command, the value must be in even units and not less than the
minimum amount of horizontal movement.
In Standard Mode, the horizontal motion unit is used. In Page Mode, the horizontal or
vertical motion unit differs and depends on the starting position of the printable area.
When the starting printing position is the upper left or lower right of the printable area
(set by Select Print Direction in Page Mode, 1B 54 n), the horizontal motion unit (x) is
used. When the starting printing position is the upper right or lower left of the printable
area (set by Select Print Direction in Page Mode, 1B 54 n), the vertical motion unit (y) is
used.
Example:
MSComm1.Output = Chr$(&H1B) & Chr$(&H20) & Chr$(n)

Exception
This command is ignored in 7193 Emulation Mode and is only valid on the receipt
station.

Select Print Modes

ASCII ESC ! n
Hexadecimal 1B 21 n
Decimal 27 33 n
Value of n Pitch selection (standard, compressed, double high, or
double wide)
6-158 Commands

Bit Function 0 1

Bit 0 Pitch Standard Pitch1 Compressed Pitch

15.6 CPI 20.3 CPI
44 Col/Line, (80 mm) 56 Col/Line, (80 mm)
32 Col/Line, (58 mm) 42 Col/Line, (58 mm)
Bit 3 Emphasized Canceled Set
Mode
Bit 4 Double-high2 Canceled Set

Bit 5 Double-wide Canceled Set

Bit 7 Underlined Canceled Set
Mode
Note: Bits 1, 2, 6 are not used.
1 Standard and compressed pitch cannot be used together in the same line.

Default: 0 (for bits 0, 3, 4, 5, 7)

This command selects the print mode–standard, compressed, double high, or double
wide.
Example:
MSComm1.Output = Chr$(&H1B) & Chr$(&H21) & Chr$(n)
The bits in this command perform the same function as the standalone functions:

1B 16 n Select Pitch
1B 45 n Emphasized
12 Double-wide
13 Single-wide
1B 2D n Underline

Limitation
In Diagnostic setting, if Compress Pitch setting is Ignore then setting the Compressed
pitch (Bit 0) using this command will be ignored.
Commands 6-159

Select or Cancel User-Defined Character Set

ASCII ESC % n
Hexadecimal 1B 25 n
Decimal 27 37 n
Value of n 0—Code Page 437
1—User-defined (RAM character set)
2—Code Page 850
Range 0–2
Default 0 (Code Page 437)

This command selects the character set. When an undefined RAM character is selected,
the Code Page 437 character is used. Refer to Printing Specifications on page 289 for the
character sets.
Example:
MSComm1.Output = Chr$(&H1B) & Chr$(&H25) & Chr$(n)

Define User-Defined Characters

ASCII ESC & 3 c1 c2 n1 d1 ... nn dn

Hexadecimal 1B 26 3 c1 c2 n1 d1 ... nn dn
Decimal 27 38 3 c1 c2 n1 d1 ... nn dn

This command defines and enters downloaded characters into RAM or Flash. The
command may be used to overwrite single characters. User-defined characters are
available until power is turned off or the Initialize Printer command (1B 40) is received.
Any invalid byte (s, c1, c2, n1) aborts the command. The command clears bit image logo
data from RAM. The illustration in the next section provides a sample of a character cell.
6-160 Commands

Defining User-Defined Characters

Defines and enters downloaded characters into RAM.

Values and Ranges

c = the ASCII codes of the first (c1) and last (c2) characters respectively
c1 = Hex 20-FF (Hex 20 is always printed as a space)
c2 = Hex 20-FF (Hex 20 is always printed as a space)
To define only one character, use the same code for both c1 and c2.
n = the number of dot columns for the nth character as specified by n1 ... nn
n = 1–10 (standard pitch), 12 and less accepted but ignored
n = 1–8 (compressed pitch), 12 and less accepted but ignored
d = the column data for the nth character as specified by d1 ... dn
The number of bytes for a particular character cell is 3 x n1. The bytes are printed down
and across each cell.
Note: For more information, refer to 1D 22 n (Select Memory Type Where to Save
User-Defined Fonts.)

Select or Cancel Underline Mode

ASCII ESC – n
Hexadecimal 1B 2D n
Decimal 27 45 n
Value of n 0, 48—Cancel underline mode (Default)
1, 49—Select underline mode
Commands 6-161

This command turns underline mode on or off. Underlines cannot be printed for spaces
set by the Horizontal Tab, Set Absolute Start Position, or Set Relative Print Position
commands. This command and the Select Print Mode command (1B 21) turn
underline on and off in the same way.
Example:
MSComm1.Output = Chr$(&H1B) & Chr$(&H2D) & Chr$(n)
Note: This command is ignored if n is out of the specified range. This command is only
available in 7194 Native Mode and 7197 Series II Native Mode.

Copy Character Set from ROM to RAM

ASCII ESC : 0 0 0
Hexadecimal 1B 3A 30 30 30
Decimal 27 58 48 48 48
Default Code Page 437

This command copies characters in the active ROM set to RAM. Use this command to
re-initialize the User-Defined Character Set. Code Page 437 is copied by default at
initialization. The command is ignored if current font is the user font.
Example:
MSComm1.Output = Chr$(&H1B) & Chr$(&H3A) & Chr$(&H30) & Chr$(&H30) &
Chr$(&H30)
Note: To modify characters in one of the character set variations, such as Rotated Print,
select one of the Rotated Print commands, copy to RAM, then use the Define User-
Defined Character Set command (1B 26).

Cancel User-Defined Characters

ASCII ESC ? n
Hexadecimal 1B 3F n
Decimal 27 63 n
Value of n Specified character code
Range of n 32–255

This command cancels the pattern defined for the character code specified by n. After
the user-defined character is canceled, the corresponding pattern from Code Page 437 is
printed.
Example:
MSComm1.Output = Chr$(&H1B) & Chr$(&H3F) & Chr$(n)
6-162 Commands

Exceptions
This command is ignored if n is out of range or if the user-defined character is not
defined.

Select or Cancel Emphasized Mode

ASCII ESC E n
Hexadecimal 1B 45 n
Decimal 27 69
Value of n • 0 (bit 0)—not selected (Default)
• 1 (bit 0)—selected

Range of n 0–255

This command starts or stops emphasized printing.

Example:
MSComm1.Output = Chr$(&H1B) & Chr$(&H45) & Chr$(n)

Exception
Only the lowest bit of n is effective. Emphasized printing cannot be used with bit-images
or downloaded bit-images. This command and the Select Print Mode command (1B
21) function identically.

Select or Cancel Double Strike

ASCII ESC G n
Hexadecimal 1B 47 n
Decimal 27 71 n
Value of n 0—Off
1—On

This command turns double strike mode on or off and is identical to Emphasized mode
command. The printer is reset to the standard print mode after a line has been printed
or after a Clear Printer (0x10) command is received.
Example:
MSComm1.Output = Chr$(&H1B) & Chr$(&H47) & Chr$(n)
Commands 6-163

Exceptions
These settings do not apply in Page Mode; however, they can be set or cleared in Page
Mode. Double-strike printing cannot be used with bit-images or downloaded bit-images.
This command and the Select Print Mode command (1B 21) function identically. They
should have the same setting when used together. In 7193 Emulation, this command is
unrecognized and the parameter byte is put in to the printer buffer.

Select or Cancel Italic Print

ASCII ESC I n
Hexadecimal 1B 49 n
Decimal 27 73 n
Value of n • 0—Off (Default)
• 1—On
Note: When 0 and 1 are the Least Significant
Bit, LSB

This command turns Italic print mode on or off. This command is only available in 7194
Native Mode and 7197 Series II Native Mode. Italic print mode is available for built-in,
user-defined characters.
Example:
MSComm1.Output = Chr$(&H1B) & Chr$(&H49) & Chr$(n)

Exceptions
Only the lowest bit of n is valid. This command is only valid for the receipt station in
7194 Native Mode and 7197 Series II Native Mode.

Select International Character Set

ASCII ESC R n
or
ESC t n
Hexadecimal 1B 52 n
or
1B 74 n
Decimal 27 82
or
27 116 n
6-164 Commands

Value of n 0—Code Page 437 US English (Default)

1—Code Page 850 Multilingual
2—Code Page 852 Slavic
3—Code Page 860 Portuguese
4—Code Page 863 French Canadian
5—Code Page 865 Nordic
6—Code Page 858 Multilingual with Euro Symbol
7—Code Page 866 Cyrillic
8—Code Page 1252 Windows Latin I
9—Code Page 862 Hebrew
10—Code Page 1256 Windows Arabic
20—Code Page Katakana
21—Code Page 874 Thailand
22—Code Page 864 Arabic
127—Hungary
128—Code Page 932
129—Code Page 936
130—Code Page 949
131—Code Page 950
Default 0 (Code Page 437)

This command selects the character set to be used. See Printing Specifications on page 289
for the character sets. There are two codes for this command; both codes perform the
same function.
Example:
MSComm1.Output = Chr$(&H1B) & Chr$(&H52) & Chr$(n)
Note: This command may also be known as Select Character Code Table.

Select Character Code Table

Refer to the previous command, Select International Character Set on the previous page.
Commands 6-165

Select or Cancel 90 Degrees Clockwise Rotated Print

This command rotates characters 90 degrees clockwise. The command remains in effect
until the printer is reset or the Clear Printer (0x10) command is received. Refer to
Summary of Rotated Printing on page 169.
Example:
MSComm1.Output = Chr$(&H1B) & Chr$(&H56) & Chr$(n)

Select Print Color

ASCII ESC r n
Hexadecimal 1B 72 n
Decimal 27 114 n
Value of n • 0—Monochrome (Default)
• 1—2nd Color

This command selects color printing. Color printing is valid for characters, graphics,
logos and bar codes.
Example:
MSComm1.Output = Chr$(&H1B) & Chr$(&H72) & Chr$(n)

Select or Cancel Upside Down Printing Mode

ASCII ESC { n
Hexadecimal 1B 7B n
Decimal 27 123 n
Value of n • 0—Cancel (Default)
• 1—Set

This command prints upside-down characters. The character order is inverted in the
buffer so text is readable. The command remains in effect until the Rotated Print (1B
12) command is received. Only bit 0 is used. Bits 1–7 are not used. Refer to Summary of
Rotated Printing on page 169.
Example:
MSComm1.Output = Chr$(&H1B) & Chr$(&H7B) & Chr$(n)

Exceptions
The command is valid only at the beginning of a line. The Rotated Print command (1B
12) cancels this command.
6-166 Commands

Select Character Size

ASCII GS ! n
Hexadecimal 1D 21 n
Decimal 29 33 n
Value of n • 1–8 = vertical number of times normal font
• 1–8 = horizontal number of times normal font
Range of n 00–07, 10–17, … 70–77
Default of n 0

This command selects the character height using bits 0 to 2 and selects the character
width using bits 4 to 7, as follows:

Character Width Selection

Hex Decimal Width

00 0 1 (normal)
10 16 2 (two times width)
20 32 3 (three times width)
30 48 4 (four times width)
40 64 5 (five times width)
50 80 6 (six times width)
60 96 7 (seven times width)
70 112 8 (eight times width)

Character Height Selection

Hex Decimal Height

00 0 1 (normal)
01 1 2 (two times height)
02 2 3 (three times height
03 3 4 (four times height)
04 4 5 (five times height)
Commands 6-167

Character Height Selection

Hex Decimal Height

05 5 6 (six times height)

06 6 7 (seven times height)
07 7 8 (eight times height)

This command is effective for all characters (except for HRI characters).
In Standard Mode, the vertical direction is the paper feed direction, and the horizontal
direction is perpendicular to the paper feed direction. However, when character
orientation changes in 90 degree clockwise-rotation mode, the relationship between
vertical and horizontal directions is reversed.
In Page Mode, vertical and horizontal directions are based on the character orientation.
When characters are enlarged with different sizes on one line, all the characters on the
line are aligned at the baseline.
The Select Print Mode (1B 21 n) command can also select or cancel double-width and
double-height modes. However, the setting of the last received command is effective.
Example:
MSComm1.Output = Chr$(&H1D) & Chr$(&H21) & Chr$(n)
Note: If n is out of the defined range, this command is ignored and is only available in
7194 Native Mode and 7197 Series II Native Mode.

Select or Cancel White/Black Reverse Print Mode

ASCII GS B n
Hexadecimal 1D 42 n
Decimal 29 66 n
Value of n 0—Off

Range of n 1—On
Note: Only the lowest bit is used.
Default of n • 0–255
• 0 (Off)
6-168 Commands

This command turns on White/Black reverse printing mode. This command is only
available in 7194 Native Mode and 7197 Series II Native Mode. In White/Black reverse
printing mode, print dots and non-print dots are reversed, which means that white
characters are formed by printing a black background. When the White/Black reverse
printing mode is selected it is also applied to character spacing which is set by Right-
Side Character Spacing (1B 20).
This command can be used with built-in characters and user-defined characters, but
does not affect the space between lines. White/Black Reverse Print Mode does not affect
bit image, downloaded bit image, bar code, HRI characters, and spacing skipped by
Horizontal Tab (09), Set Absolute Starting Position (1B 24…), and Set Relative Print
Position (1B 5C).
White/Black reverse mode has a higher priority than Underline Mode. When Underline
Mode is on and White/Black Reverse Print Mode is selected, Underline Mode is
disabled, but not canceled.
Example:
MSComm1.Output = Chr$(&H1D) & Chr$(&H42) & Chr$(n)
Note: This is only available in 7194 Native Mode and 7197 Series II Native Mode.

Select or Cancel Smoothing Mode

ASCII GS b n
Hexadecimal 1D 62 n
Decimal 29 98 n

This command is ignored.

Example:
MSComm1.Output = Chr$(&H1D) & Chr$(&H62) & Chr$(n)

Select Superscript or Subscript Modes

ASCII US ENQ n
Hexadecimal 1F 05 n
Decimal 31 05 n
Value of n • 0—Normal character size (Default)
• 1—Select subscript size
• 2—Select superscript size
Commands 6-169

This command turns superscript or subscript modes on or off. This attribute may be
combined with other characters size settings commands (12, 13, 1B 21 n, 1D 21 n,
…). This command is only available on the receipt station in 7194 Native Mode and 7197
Series II Native Mode.
Example:
MSComm1.Output = Chr$(&H1F) & Chr$(&H05) & Chr$(n)

Exceptions
This command is ignored if n is out of the specified range. This is only available in 7194
Native Mode and 7197 Series II Native Mode.

Select or Cancel Unicode(UTF-16) Mode

ASCII ESC + n
Hexadecimal 1B 2B n
Decimal 27 43 n
Value of n • 0—not select (Normal code, Default)
• 1—selected (Uni-code(UTF-16))

This command starts or stops as specified by Unicode(UTF-16).

Note: In Unicode mode, characters are specified as follows.
ESC + 1 <nL> <nH> ESC + 0
<nL><nH> can range in value from 0 to 65535; however, the character that can be
specified is limited to an existing character.

Summary of Rotated Printing

The table shows the combinations of Set/Cancel Upside-Down Print, Set/Cancel Rotated
Print (clockwise), and Rotated Print (counterclockwise). Rotated CCW is mutually
exclusive with the other two commands. Unintended consequences may result when
rotated CCW is mixed with other commands.
The samples of the print show only the normal size characters. Double-wide and double-
high characters are printed in the same orientation. They may also be mixed on the same
line.
6-170 Commands

Upside Down Rotated CW Rotated CCW (1B Resulting

(1B 7B n) (1B 56 n) 12) Output

Canceled Canceled Cleared

Canceled Set X

Set Canceled X

Set Set X

X X Set

The following print modes cannot be mixed on the same line:

• Standard and compressed pitch
• Vertical (normal) and rotated
• Right-side up and upside down
• Single high (normal) and double high

Graphics Commands
These commands are used to enter and print graphics data and are described in order of
their hexadecimal codes.

Print Raster Graphics

ASCII DC1 n1 ... nk

Hexadecimal 11 n1 ... nk
Decimal 17 n1 ... n72
Value of n n1 … nk—Data bytes
Range of n 0–255
Value of k k = 72 : 80mm, k = 53 : 58mm

This command prints one row of data, N1 … nk bytes, describing the line to print.
Example:
MSComm1.Output = Chr$(&H11) & Chr$(05) & Chr$(255)
Note: Raster graphics is not available in Page Mode and is only available in 7194 Native
Mode and 7197 Series II Native Mode.
Commands 6-171

Download BMP Logo

ASCII ESC (+*.BMP file data)

Hexadecimal 1B (+*.BMP file data)
Decimal 27 (+*.BMP file data)
Value • Maximum width—576
• Maximum height—512

This command enters a BMP file data into RAM or Flash. This command is used by
sending the file data of a monochrome BMP file preceded by a 0 x 1B. The bit map is
stored in the printer in the same manner as a downloaded bit image. The downloaded
BMP file can be printed by using the Print Downloaded Bit Image (1D 2F m) command.
Example:
MSComm1.Output = Chr$(&H1B)
Open bitmapfile For Binary As filehandle.
filecontent = Input(LOF(filehandle), filehandle)
MSComm1.Output = filecontent & vbLf
This last step is to use the print downloaded image command to print.

Exceptions
BMP file images that are not monochrome are ignored. This command is only valid for
the receipt station and only available in 7194 Native Mode and 7197 Series II Native
Mode.
Note: For more information, refer to 1D 22 n Select Memory Type to save logos.

Select Bit Image Mode

ASCII ESC * m n1 n2 d1 ... dn

Hexadecimal 1B 2A m n1 n2 d1 ... dn
Decimal 27 42 m n1 n2 d1 ... dn

This command sets the print resolution and enters one line of graphics data into the
print buffer. Excess data is accepted but ignored. Any print command is required to
print the data, after which the printer returns to normal processing mode. Refer to the
illustration graphic representation of the bit image.
6-172 Commands

Values

Value No. of Dots No. of Dots Number of

Mode
of m (Vertical) (Horizontal) Dots/Line

0 8 Dot Single 8 (68 DPI) 0-288 (101DPI, 8x288 (80mm)

Density 80mm) 8x212 (58mm)
0-212 (101DPI,
58mm)
1 8 Dot 8 (68 DPI) 0-576 (203DPI, 8x576 (80mm)
Double 80mm) 8x424 (58mm)
Density 0-424 (203DPI,
58mm)
32 24 Dot 24 (203 DPI) 0-288 (101DPI, 24x288 (80mm)
Single 80mm) 24x212 (58mm)
Density 0-212 (101DPI,
58mm)
33 24 Dot 24 (203 DPI) 0-576 (203DPI, 24x576 (80mm)
Double 80mm) 24x424 (58mm)
Density 0-424 (203DPI,
58mm)

Formulas
8 Dot Single Density n1 + (256 x n2)
24 Dot Single Density 3 x [n1 + (256 x n2)]
Commands 6-173

Print Advanced Raster Graphics

ASCII ESC . m n rl rh d1 … dn
Hexadecimal 1B 2E m n rl rh d1 … dn
Decimal 27 46 m n rl rh d1 … dn
Value of m Horizontal offset from left margin = 8 x n dots
Value of n Number of data bytes that compose the raster
Value of r Number of times the raster has to be printed = 256 x rh + rl
Value of d d1 … dn = Data bytes
Range 0 ≤ m, n ≤ 72 (80mm), 0 ≤ m, n ≤ 53 (58mm)
0 ≤ r ≤ 65536
0 ≤ d1 … dn ≤ 255

This command prints a horizontal raster of graphics data one or multiple times.
Horizontal offset and number of data bytes are variable and specified by parameters.
Example:
MSComm1.Output = Chr$(&H1B) & Chr$(&H2E) & Chr$(10) & Chr$(100) &
Chr$(2) & Chr$(10) & Chr$(&HFF). . . & Chr$(&HFF)

Exceptions
Advanced Raster graphics is not available in Page Mode.
6-174 Commands

Select Single-Density Graphics

ASCII ESC K n1 n2 d1 … dn
Hexadecimal 1B 4B n1 n2 d1 ... dn
Decimal 27 75 n1 n2 d1 ... dn

Value of n

Value of n (8-Dot Value of n (24-Dot

Value of d
Single Density Mode) Single Density Mode)

n1 + (256 x n2) 3 x [n1 + (256 x n2)] Number of Bytes of Data

(Printed Down, Then Across)

This command enters one line of 8-dot single-density graphics into the print buffer. Any
print command is required to print the line, after which the printer returns to normal
processing mode. The number of bytes sent is represented by the formulas in the table.
Each bit corresponds to one horizontal dot. Compare to Set Bit Image Mode (1B 2A,
m=1) earlier in this document.

Example:
MSComm1.Output = Chr$(&H1B) & Chr$(&H4B) & Chr$(10) & Chr$(100)
Chr$(&HFF). . . & Chr$(&HFF)

Select Double-Density Graphics

ASCII ESC Y n1 n2 d1 … dn
Hexadecimal 1B 59 n1 n2 d1 ... dn
Decimal 27 89 n1 n2 d1 ... dn

Value of n

Value of n (8-Dot Value of n (24-Dot

Value of d
Single Density Mode) Single Density Mode)

n1 + (256 x n2) 3 x [n1 + (256 x n2)] Number of Bytes of Data

(Printed Down, Then Across)

This command enters one line of 8-dot single-density graphics into the print buffer. Any
print command is required to print the line, after which the printer returns to normal
processing mode. The number of bytes sent is represented by the formulas in the table.
Commands 6-175

Each bit corresponds to one horizontal dot. Compare to Set Bit Image Mode (1B 2A,
m=1) earlier in this document.

Example:
MSComm1.Output = Chr$(&H1B) & Chr$(&H59) & Chr$(10) & Chr$(100)
Chr$(&HFF). . . & Chr$(&HFF)

Download Bit Image Registration/Printing

ASCII FS p n m
Hexadecimal 1C 70 m n
Decimal 28 112 n
Range of n 0–255
Range of n 0–3

Value of m Print Mode Vertical DPI1 Horizontal DPI1

0 Normal 203 203

1 Double Width 203 101
2 Double Height 101 203
3 Quadruple 101 101

1Dot density measured in dots per inch

The parameter n is the downloaded bit image’s ID which is selected by 1D 23 n (Select

the Current Logo) when the image was defined.
This command prints a downloaded bit image in RAM or Flash on the receipt station at
a density specified by m. It is ignored if any data is in the print buffer, if the downloaded
bit image is undefined, or if the data defined exceeds one line.
Note: Refer to 1D 22 n (Select Memory Type to store logos), 1D 23 n (Select the
Current Logo) and 1D 2F m (Print Downloaded Bit Image).

Select the Current Logo (Downloaded Bit Image)

ASCII GS # n
Hexadecimal 1D 23 n
Decimal 29 35 n
Range of n 0–255
6-176 Commands

This command selects a logo to be defined or printed. The active logo n remains in use
until this command is sent again with a different logo n.
When this command precedes a logo definition, that definition is stored in Flash
Memory as logo n. If there is already a different definition in Flash Memory for logo n,
the first is inactivated and the new definition is used. The inactive definition is not
erased from Flash and continues to take up space in Flash Memory.
When this command precedes a logo print command and n is different from the
previously active logo selected, the printer retrieves the logo definition for n from Flash
Memory and prints it. If there is no definition for logo n, then no logo is printed.
In the case of a previously existing application that expects only one possible logo, the
printer will not receive the Select Current Logo (1D 23 n) command. In this case, the
printer assigns 0 as the active logo identifier. It automatically stores any new logo
definition in Flash Memory as logo 0, inactivating any previous logo 0 definition. If the
Flash Memory space available for logos fills up with inactive logo 0 definitions, the
firmware erases the old definitions at the next power cycle. This is the only case in
which the printer erases Flash Memory without an application command.
In the case of a new application using multiple logos, the Select Current Logo (1D 23
n) command is used. After that, the printer no longer automatically erases the logo
definition Flash Memory page when it fills with multiple definitions. A new application
using multiple logos, writing a user-defined character set into Flash Memory, or both, is
responsible for erasing the logo and user-defined character set Flash Memory page
when the logo area is full or before a new character set is defined.
Example:
MSComm1.Output = Chr$(&H1D) & Chr$(&H23) & Chr$(n)
Note: By default, 7193 Emulation loads downloaded bit image to SRAM, while 7194
Native Mode and 7197 Series II Native Mode loads them to Flash.

Define Downloaded Bit Image

ASCII GS * n1 n2 d1 ... dn]

Hexadecimal 1D 2A n1 n2 d1 ... dn]
Decimal 29 42 n1 n2 d1 ... dn
Value of n1 See the following table.
Value of n2 See the following table.
Value of d See the following table.
Commands 6-177

Value of n1 Value of n2 Value of d

1-72 (8 x n1 = Number of 1-64 (Number of Bytes of Data (Printed

Horizontal Dot Columns) Vertical Bytes) * Down Then Across)
*The number of bytes sent is represented by the following formula:
n = 8 x n1 x n2 (n1 x n2 must be less than or equal to 4608).

This command enters a downloaded bit image (such as a logo) into RAM or Flash with
the number of dots specified by n1 and n2, unless loaded into Flash. The downloaded bit
image is available until power is turned off, another bit image is defined, or either
Initialize Printer (1B 40), or Define User-Defined Character Set (1B 26), command is
received.
Refer to the illustration for the Print Downloaded Bit Image command (1D 2F) for a
representation of the bit image.

Note: Refer to 1D 22 n (Select Memory Type to store logos) and 1D 23 n (Select the
Current Logo). For the 7194 Native Mode and 7197 Series II Native Mode of operation, if
multiple logos are to be defined and used, this command should be preceded by the
select current logo command to define the number by which this downloaded logo is to
be reference.
6-178 Commands

Print Downloaded Bit Image

ASCII GS / m
Hexadecimal 1D 2F m
Decimal 29 47 m

Value and range of m

Value of m Print Mode Vertical DPI1 Horizontal DPI*

0 Normal Wide 203 203

1 Double Wide 203 101
2 Double High 101 203
3 Quadruple 101 101
1 Dot density measured in dots per inch

This command prints a downloaded bit image in RAM or Flash on the receipt station at
a density specified by m. It is ignored if any data is in the print buffer, if the downloaded
bit image is undefined, or if the data defined exceeds one line.
Refer to the illustration for a representation of the bit image.
Commands 6-179

Example:
MSComm1.Output = Chr$(&H1D) & Chr$(&H2F) & Chr$(m)
Note: Refer to 1D 22 n (Select Memory Type to store logos) and 1D 23 n (Select the
Current Logo).

Convert 6 Dots/mm Bitmap to 8 Dots/mm Bitmap

ASCII US EOT n
Hexadecimal 1F 04 n
Decimal 31 04 n
Value of n • 0—Off (Default)
• 1—On

This command selects or cancels the 6 dot/mm Emulation Mode. When the 6 dot/mm
emulation is selected, logos and graphics are expanded horizontally and vertically to
emulate their size on a 6 dot/mm printer. The horizontal positioning commands also
emulate positioning on a 6 dot/mm printer.
Example:
MSComm1.Output = Chr$(&H1F) & Chr$(&H04) & Chr$(n)
Note: This command is available in 7194 native mode only and 7197 Series II Native
Mode.

Status Commands
Status Command Introduction
The 7197 Series II has three methods of providing status to the application. These
methods are through Batch Status Commands, Real Time Status Commands, and Auto
Status Back. An application may use one or more of these methods to understand the
current status of the printer. The following are brief descriptions of each of these
methods:
• Batch Status Commands—these commands are sent to the printer and stored in
the printer’s buffer. Once the printer has processed all the previous commands,
these commands are processed and the proper status is returned to the application.
In the event that a condition causes the printer to go BUSY, it stops processing
commands from the printer buffer. If a Batch Status Command remained in the
buffer during this busy condition, it would not be processed. In fact, no Batch
Commands are processed while the printer is in this state.
6-180 Commands

• Real-Time Commands—these commands are sent to the printer and are not stored
in the printer’s buffer. They are acted on immediately, regardless of the printer’s
BUSY status, and their response, if any, is returned to the application. This gives the
application the ability to query the printer when it is in a busy state in order to
correct whatever fault has occurred.
• Auto Status Back—this mechanism allows the application developer to program
the printer to automatically respond with a four-byte status when certain conditions
in the printer change.
For more information on these status commands, refer to Recognizing Data from the
Printer on page 193. This section describes which command or setting, in the case of
Auto Status Back, triggered a response from the printer.

Batch Mode
For RS-232C printers, these commands enable the printer to communicate with the host
computer following the selected handshaking protocol, either DTR/DSR or XON/XOFF.
The commands are stored in the data buffer of the printer as they are received, and are
handled by the firmware in the order in which they are received.
When a fault occurs, the printer goes busy at the RS-232C interface and does not
respond to any of the Batch Mode Printer Status commands. If the fault causing the
busy condition can be cleared, such as by loading paper or letting the thermal print
head cool down, the printer resumes processing the data in its receive buffer.

Transmit Peripheral Device Status

ASCII ESC u 0
Hexadecimal 1B 75 0
Decimal 27 117 0

Bit 0 Bit 1
Return
Value • 1—Drawer 1 closed • 1—Drawer 2 closed
• 0—Drawer 1 open • 0—Drawer 2 open
Note: Bits 2-7 are not used

This command transmits the current status of the cash drawers. One byte is sent to the
host computer. In DTR/DSR protocol, the printer waits for DSR = SPACE. If a drawer is
not connected, the status will indicate it is closed.
Example:
MSComm1.Output = Chr$(&H1B) & Chr$(&H75) & Chr$(&H0)
Commands 6-181

Transmit Printer Status

ASCII ESC v
Hexadecimal 1B 76
Decimal 27 118

This command sends status data to the host computer. The printer sends one byte to the
host computer when it is not busy or in a fault condition. In DTR/DSR protocol, the
printer waits for DSR = SPACE.

Status Byte (RS-232C)

Bit Function 0 Signifies 1 Signifies

0 Receipt Paper Ok Low

1 Receipt Cover or Front Cover Closed Open
2 Receipt Paper Ok Out
3 Knife Position Ok Jam
4 Not Used Fixed to Zero Fixed to Zero
5 Temperature In valid range Too hot or too cold
6 Voltage In valid range Too high or too low
7 Not Used Fixed to Zero Fixed to Zero

Example:
MSComm1.Output = Chr$(&H1B) & Chr$(&H76)
Note: Refer to Status Commands on page 179 for details about fault condition reporting.

Transmit Printer ID

ASCII GS I n
Hexadecimal 1D 49 n
Decimal 29 73 n
Value of n • 1, 49—Printer model ID
• 2, 50—Type ID
• 3, 51—ROM version ID
• 4, 52—Logo definition
6-182 Commands

This command transmits the printer ID specified by n as follows:

N Printer ID Specification ID (hexadecimal)

1, 49 Printer model ID NCR 7194 0x24

1, 49 Printer model ID NCR 7193 0x03
1, 49 Printer model ID NCR 7197 Series 0xA2
II
2, 50 Type ID Installed Refer to the table below.
options
3, 51 ROM version ID ROM version 0x00
4, 52 Logo Definition Logo Definition Refer to table below.

Type ID (n=2)

Bit Off/On Hex Decimal Function

0 Off 00 0 No two-byte character code installed.

On 01 1 Two-byte character code installed.
1 Off 00 0 No knife installed.
On 02 2 Knife installed.
2 - - - Undefined.
3 - - - Undefined.
4 Off 00 0 Not used. Fixed to Off.
5 - - - Undefined.
6 - - - Undefined.
7 Off 00 0 Not used. Fixed to Off.

Type ID (n=4)

Bit Off/On Hex Decimal Function

0 Off 00 0 No logo definition loaded by application.

On 01 1 Logo loaded by application.
1 - - - Undefined.
Commands 6-183

Bit Off/On Hex Decimal Function

2 - - - Undefined.
3 - - - Undefined.
4 Off 00 0 Not used. Fixed to Off.
5 - - - Undefined.
6 - - - Undefined.
7 Off 00 0 Not used. Fixed to Off.

Example:
MSComm1.Output = Chr$(&H1D) & Chr$(&H49) & Chr$(n)

Transmit Printer ID, Remote Diagnostics Extension

ASCII GS I @ n
Hexadecimal 1D 49 40 n
Decimal 29 73 64 n
Value of n Refer to table.
Range of n 32–255 (not all defined but reserved)

This command performs the remote diagnostic function specified by n.

Eighteen remote diagnostic items are defined—eight printer ID items and ten printer
tally items. A group of four remote diagnostic functions is assigned to each diagnostic
item. Most of the diagnostic items are maintained in non-volatile memory (NVRAM),
but some are maintained in read-only memory (ROM). The table in this section describes
the variables.
The first item group in the table includes an example of data to send and to receive. Data
sent from the host to write to NVRAM must contain all digits required by the remote
diagnostic item. All data must be ASCII. The printer returns all ASCII data. It is
preceded by the parameter n to identify the diagnostic item and is followed by a
Carriage Return (0D) to signify the end of the data.
In Ethernet model, all the parameters are supported by TCP 9100 port and some of the
parameters maked with underline are supported by UDP 3000.
6-184 Commands

When an application uses UDP 3000 port, adding 4 bytes of the sequence number before
the command is required.
Example: For Flash Firmware version command, send:
xxh xxh xxh xxh 1Dh 49h 40h A3h

xxh xxh xxh xxh is the sequence number. The printer returns the response with the
same sequence number.

Value of n Remote Diagnostic

Function
Item
ASC Hex Dec

Space 20 32 Serial #, Write to NVRAM Example, send 14 bytes to printer:

10 digit ASCII GS I @ 0x20 1234567890
! 21 33 Serial # , Write to NVRAM, and print on receipt to verify
10 digit ASCII Example, send 14 bytes to printer: GS I @ !
1234567890 This will print on receipt: Serial #
written: 1234567890
“ 22 34 Serial # Not available, cannot clear Serial # item
# 23 35 Serial # Return Serial #, preceded by n to identify Printer
returns 12 bytes in above example:
#1234567890<CR>
$ 24 36 Class/model #, 15 digit Write to NVRAM
ASCII
% 25 37 Class/model # Write to NVRAM, and print on receipt to verify
‘ 27 39 Class/model # Return Class/model #, returns 17 bytes
+ 2B 43 Boot firmware part #, Return Boot firmware part #, returns 14 bytes
12 digit ASCII
/ 2F 47 Boot firmware CRC, 4 Return Boot firmware CRC, returns 6 bytes
digit ASCII
3 33 51 Flash firmware part #, Return Flash firmware part #, returns 14 bytes
12 digit ASCII
7 37 55 Flash firmware CRC, 4 Return Flash firmware CRC, returns 6 bytes
digit ASCII
Commands 6-185

Value of n Remote Diagnostic

Function
Item
ASC Hex Dec

; 3B 59 Boot firmware (FTP) Return boot firmware (FTP) version, a total of 6

version, 4 digit ASCII bytes (Ethernet Model Only)
? 3F 63 Boot firmware (FTP) Return boot firmware (FTP) CRC, a total of 6 bytes
CRC, 4 digit ASCII (Ethernet Model Only)
K 4B 75 SBCS (for Receipt) Return SBCS (for Receipt) version, a total of 6 bytes
version, 4 digit ASCII
O 4F 79 SBCS (for Slip) version, Return SBCS (for Slip) version, a total of 6 bytes
4 digit ASCII
S 53 83 DBCS (for Receipt) Return DBCS (for Receipt) version, a total of 6 bytes
version, 4 digit ASCII
W 57 87 DBCS (for Slip) version, Return DBCS (for Slip) version, a total of 6 bytes
4 digit ASCII
Ç 80 128 Receipt lines tally, 8 Write to NVRAM Example, send 12 bytes to printer:
digit ASCII numeric, GS I @ Ç00010000 To set receipt lines tally to 10,000
max 99,999,999
ü 81 129 Receipt lines tally Write to NVRAM, and print on receipt to verify
Example, send 12 bytes to printer: GS I @
ü00010000 This will print on receipt: Receipt tally
written: 10,000
é 82 130 Receipt lines tally Clear receipt lines tally to 0
â 83 131 Receipt lines tally Return receipt lines tally, preceded by n to identify
Printer returns 10 bytes in above example:
â00010000<CR>
ä 84 132 Knife cut tally, 8 digit Write to NVRAM
ASCII numeric, max
99,999,999
à 85 133 Knife cut tally Write to NVRAM, and print on receipt to verify
å 86 134 Knife cut tally Clear knife cut tally to 0
ç 87 135 Knife cut tally Return knife cut tally, returns 10 bytes
6-186 Commands

Value of n Remote Diagnostic

Function
Item
ASC Hex Dec

É 90 144 Hours on tally, 8 digit Write to NVRAM

ASCII numeric, max
99,999,999
æ 91 145 Hours on tally Write to NVRAM, and print on receipt to verify
Æ 92 146 Hours on tally Clear Hours on tally to 0
ô 93 147 Hours on tally Return Hours on tally, returns 10 bytes
ù 97 151 Boot firmware version Return Boot firmware version, returns 6 bytes
ú A3 163 Flash firmware version Return Flash firmware version, returns 6 bytes
ñ A4 164 Flash cycles tally, 8 Write to NVRAM
digit ASCII numeric,
max 99,999,999
Ñ A5 165 Flash cycles tally Write to NVRAM, and print on receipt to verify
a A6 166 Flash cycles tally Clear Flash cycles cut tally to 0
□ A7 167 Flash cycles tally Return Flash cycles cut tally, returns 10 bytes
¿ A8 168 Knife jams tally, 8 digit Write to NVRAM
ASCII numeric, max
99,999,999
┌ A9 169 Knife jams tally Write to NVRAM, and print on receipt to verify
┐ AA 170 Knife jams tally Clear Knife jams tally to 0
½ AB 171 Knife jams tally Return Knife jams tally, returns 10 bytes
¼ AC 172 Cover openings tally, 8 Write to NVRAM
digit ASCII numeric,
max 99,999,999
¡ AD 173 Cover openings tally Write to NVRAM, and print on receipt to verify
« AE 174 Cover openings tally Clear Cover openings tally to 0
» AF 175 Cover openings tally Return Cover openings tally, returns 10 bytes
█ B2 178 Max Temperature tally Clear Max temp tally
Commands 6-187

Value of n Remote Diagnostic

Function
Item
ASC Hex Dec

| B3 179 Max Temperature tally Return Max Temperature tally, returns 10 bytes
B8 184 Dot Failure Write to Flash Rom
Information(-2 max 999
Warning Dot) on tally,
3 digit ASCII numeric
B9 185 Dot Failure Write to Flash Rom and print on receipt to verify
Information(-2
Warning Dot) on tally,
3 digit ASCII numeric
BA 186 Dot Failure Clear Dot Failure Information(-2 Warning Dot) on
Information(-2 tally to 0.
Warning Dot) on tally,
3 digit ASCII numeric
BB 187 Dot Failure Return Dot Failure Information(-2 Warning Dot) on
Information(-2 tally, a total of 5 bytes.
Warning Dot) on tally,
3 digit ASCII numeric
BC 188 Dot Failure Write to Flash Rom
Information(-1 max 999
Warning Dot) on tally,
3 digit ASCII numeric
BD 189 Dot Failure Write to Flash Rom and print on receipt to verify.
Information(-1
Warning Dot) on tally,
3 digit ASCII numeric
BE 190 Dot Failure Clear Dot Failure Information(-1 Warning Dot) on
Information(-1 tally to 0.
Warning Dot) on tally,
3 digit ASCII numeric
6-188 Commands

Value of n Remote Diagnostic

Function
Item
ASC Hex Dec

BF 191 Dot Failure Return Dot Failure Information(-1 Warning Dot) on

Information(-1 tally, a total of 5 bytes.
Warning Dot) on tally,
3 digit ASCII numeric
C0 192 Dot Failure Write to Flash Rom
Information(0 Warning max 999
Dot) on tally, 3 digit
ASCII numeric
C1 193 Dot Failure Write to Flash Rom and print on receipt to verify
Information(0 Warning
Dot) on tally, 3 digit
ASCII numeric
C2 194 Dot Failure Clear Dot Failure Information(0 Warning Dot) on
Information(0 Warning tally to 0.
Dot) on tally, 3 digit
ASCII numeric
C3 195 Dot Failure Return Dot Failure Information(0 Warning Dot) on
Information(0 Warning tally, a total of 5 bytes.
Dot) on tally, 3 digit
ASCII numeric
F1 Get Wi-Fi MAC address Return Wi-Fi Printer MAC address
(18 digit ASCII numeric colon separated)

Example:
MSComm1.Output = Chr$(&H1D) & Chr$(&H49) & Chr$(&H40) & Chr$(n)
Commands 6-189

Transmit Status

ASCII GS r n
Hexadecimal: 1D 72 n
Decimal: 29 114 n
Value of n: • 1, 49—printer status
• 2, 50—cash drawer status
• 4, 52—Flash Memory status
• 5, 53—printer other status

This command transmits the status specified by n. This is a batch mode command which
transmits the response after all prior data in the receive buffer has been processed. There
may be a time lag between the printer receiving this command and transmitting the
response, depending on the receive buffer status.
When DTR/DSR RS232C communications handshaking control is selected, the printer
transmits the one byte response only when the host signal DSR indicates it is ready to
receive data.
When XON/XOFF RS232C communications handshaking control is selected, the printer
transmits the one byte response regardless of the host signal DSR.
The status bytes to be transmitted are described in the following four tables.

Printer Status (n = 1 or n = 49)

Bit Off/On Hex Decimal Status for Transmit Status

0 Off 00 0 Paper present.

On 01 1 Paper exhausted.
1 Off 00 0 Cover closed.
On 02 2 Cover open.
2 Off 00 0 Paper present.
On 04 4 Paper exhausted.
3 - - - Undefined.
4 Off 00 0 Not used. Fixed to off.
5 - - - Undefined.
6 - - - Undefined.
7 Off 00 0 Not used. Fixed to off.
6-190 Commands

Cash Drawer Status (n = 2 or n = 50)

Bit Off/On Hex Decimal Status for Transmit Status

0 Off On 00 0 One or both cash drawers open.

01 1 Both cash drawers closed.
1 Off On 00 0 One or both cash drawers open.
02 2 Both cash drawers closed.
2 - - - Undefined.
3 - - - Undefined.
4 Off 00 0 Not used. Fixed to off.
5 - - - Undefined.
6 - - - Undefined.
7 Off 00 0 Not used. Fixed to off.

Flash Memory Status (n = 4 or n = 52)

Bit Off/On Hex Decimal Status for Transmit Status

0 Off 00 0 Undefined. Fixed to off.

1 Off 00 0 Undefined. Fixed to off.
2 Off 00 0 Not used. Fixed to off.
3 Off On 00 0 Flash logo area adequate. Definition stored. Flash
08 8 logo area not adequate for recent definition.
4 Off 00 0 Not used. Fixed to off.
5 Off On 00 0 No thermal user-defined characters written to
20 32 Flash. Thermal user-defined characters written to
Flash.
6 Off 00 0 Not used. Fixed to off.
7 Off 00 0 Not used. Fixed to off.

Printer other status (n = 5 or n = 53)

Bit Off/On Hex Decimal Status for Transmit Status

0 Off 00 0 No Thermal Head Print Failure.

On 01 1 Thermal Head Print Failure.
Commands 6-191

Printer other status (n = 5 or n = 53)

Bit Off/On Hex Decimal Status for Transmit Status

1 Off 00 0 Not used. Fixed to off.

2 Off 00 0 Not used. Fixed to off.
3 Off 00 0 Not used. Fixed to off.
4 Off 00 0 Not used. Fixed to off.
5 Off 00 0 Not used. Fixed to off.
6 Off 00 0 Not used. Fixed to off.
7 Off 00 0 Not used. Fixed to off.

Range of n • 1–5
• 49–53

Example:
MSComm1.Output = Chr$(&H1D) & Chr$(&H72) & Chr$(n)

Exceptions
When n is out of the specified range, the command is ignored.

Send Printer Software Version

ASCII US V
Hexadecimal 1F 56
Decimal 31 86

This command allows the printer to return 8 bytes containing the boot and Flash
software version. The first 4 bytes returned are an ASCII string for the boot version. The
second 4 bytes are an ASCII string for the boot version. For example, for 1.234.56 (8
bytes), the boot version is 1.23 and the Flash version is 4.56.
Example:
MSComm1.Output = Chr$(&H1F) & Chr$(&H56)

Execute Head Failure Detection

ASCII US SUB 02 00
Hexadecimal 1F 1A 02 00
Decimal 31 26 02 00
6-192 Commands

Response: Result of the Head Failure Detection (3 bytes)

Response format table (3 bytes)

Description Byte #1 Byte #2 and #3

No Error 0x06 0x00, 0x00

Head 0x15 Counter for number of dots damaged.
Failure • First Byte—Lower byte of the counter
• Second Byte—Higher byte of the counter

The printer executes the Head Failure Detection and the printer returns the result of the
detection (3 bytes) after finishing the failure detection. The first byte shows the result
(OK/NG) and the second and third bytes show the number of dots damaged in the error
case. In no error case, those bytes are null.

Get Print Completion

ASCII: US LF n
Hexadecimal: 1F 0A n
Decimal: 29 10 n
Value of n Identifier of print data.
Example: 0x00 for PFM and 0x01-0xFF for Print line identifier
Range of n 0x00 ≤ n ≤ 0xFF

This command sends the print completion status of the print data specified by n to the
host computer.

Response: Print completion for specified print data (2 bytes)

Byte
Description Byte #2
#1

Print line status 0xAA n: 0x01 – 0xFF: Identifier of print

data
PFM—power failure message 0xAA 0x00
status
Printer Error 0x66 n: 0x01 – 0xFF: Identifier of print
data
Commands 6-193

The printer returns the print completion response when it finishes printing the data
sent before this command. The printable data sent before this command is identified by
the parameter of this command. This command specifies ID for print data sent before
this command. And the printer returns the print completion status with ID. Therefore, a
host can know which data was completed.
If the printer returns the 0x66 as the first byte response, it means the printer cannot
print data due to an error condition. In this case, the printer erases all printable data.
The printer does not return any response for the remaining commands for Get Print
Completion on the previous page. Once it returns the error status for this command, it
retains the plural Get print completion commands. The printer erases not only the print
data but also the retained Get print completion commands in the printer when an error
response is returned. If the printer receives this command when it retains printable data,
it starts printing by force like receiving LF+CR.

Exceptions
If the printer powered OFF during the transaction then after the power on the printer
will respond (0xAA0x00) to the PFM message.

Limitations
• This command is available when Receipt Synchronization setting is Enabled (mode3).
• This command is effective in RS232c interface mode only.
• This command is effective in the line mode and is ignored in the page mode.

Recognizing Data from the Printer

An application sending various Real Time and non-Real Time commands to which the
printer responds can determine which command a response belongs to by the table
below. Responses to Transmit Peripheral Device Status (1B 75) and Transmit Paper
Sensor Status (1B 76) are non-Real Time responses and will arrive in the order in
which they were solicited.

Batch Mode Response Response Recognized By:

ASCII HEX

ESC u 0 1B 75 0 0 0 0 0 0 0 x x Binary
ESC v 1B 76 0 0 0 0 0 x x x Binary
GS I n 1D 49 n 0 x x 0 x x x x Binary
GS r n 1D 72 n 0 x x 0 x x x x Binary
6-194 Commands

Batch Mode Response Response Recognized By:

ASCII HEX

GS EOT n 1D 04 n 0 x x 1 x 1 0 Binary
DLE EOT n 10 04 n 0 x x 1 x 1 0 Binary
GS ENQ 1D 05 1 x x x x x x Binary
XON 0 0 0 1 0 0 1 Binary
XOFF 0 0 0 1 0 1 1 Binary

Real Time Commands

The following commands provide an application interface to the printer even when the
printer is not handling other commands (RS-232C communication interface only):
1. Real Time Status Transmission (GS Sequence and DLE Sequence)
2. Real Time Request to Printer (GS Sequence and DLE Sequence)
3. Real Time Printer Status Transmission
The Batch Mode Printer Status commands are placed in the data buffer of the printer as
they are received and handled by the firmware in the order in which they are received.
If the paper exhausts while printing data that was in the buffer ahead of the status
command, the printer goes busy at the RS-232C interface and suspends processing the
data in the buffer until paper is reloaded. This is true for all error conditions—knife
home error, thermal print head overheat, and so forth.
The Real Time commands are implemented in two ways to correct these problems. Both
implementations offer the same functionality; the choice if the user depends on the
current usage of the application.

Preferred Implementation
For a new application, the GS (1D) sequences are recommended to avoid possible
misinterpretation of a DLE (0x10) sequence as a Clear Printer (0x10 0, ASCII DLE
NUL) command.

An application using these GS (1D) sequences does not need to distinguish for the
printer between the new real time commands and the Clear Printer command. This
implementation is ideal for an existing 7193 application that already uses the Clear
Printer command or for a new application being developed.
Commands 6-195

Alternate Implementation
The alternate implementation uses the DLE (0x10) sequences as implemented on other
printers. An application using these DLE (0x10) sequences and the original 7193 Clear
Printer command (0x10) must distinguish for the printer between the new real time
commands and the Clear Printer command by adding a NUL (0x00) to the Clear Printer
command.
An application using these DLE (0x10) sequences must also send the second byte of the
sequence within 100 milliseconds of the first, to prevent the first byte being mistaken for
a Clear Printer command.

Rules for Using Real Time Commands

The following situations must be understood when using real time commands:
• The printer executes the Real Time command upon receiving it and will transmit
status regardless of the condition of the DSR signal.
• The printer transmits status whenever it recognizes a Real Time Status Transmission
command sequence, even if that sequence happens to occur naturally within the
data of another command, such as graphics data.
In this case, the sequence will also be handled correctly as the graphics data it is
intended to be when the graphics command is executed from the buffer.
• Care must be taken not to insert a Real Time command into the data sequence of
another command that consists of two or more bytes.
In this case, the printer will use the real time command sequence bytes instead of the
other command’s parameter bytes when finally executing that other command from
the buffer; the other command will not be executed correctly.
These three situations generally preclude use of standard DOS drivers for the serial
communication ports when using real time commands.

Moving Data Through the Buffer

Another consideration is that an application should take care not to let the buffer fill up
with real time commands when the printer is busy at the RS-232C interface. A busy
condition at the RS-232C interface can be determined by bit 3 of the response to 1D 05
or 1D 04 1 or 10 04 1. The reason for a particular busy condition can be determined by
other responses to 1D 04 n or 10 04 n.
Although the printer responds to Real Time commands when it is busy, it will place
them into the buffer behind any other data there, and flush them out in the order in
which they were received.
6-196 Commands

When the printer is busy due simply to buffer full, that is, it cannot print data as fast as
it can receive it, then data continues to be processed out of the buffer at approximately
print speed and the Real Time commands will eventually get flushed out. When the
printer is busy due to an error condition, then data stops being processed out of the
buffer until the condition clears one way or another. In either case, but more quickly in
the case of an error condition, the buffer can be filled with real time commands.
When the DLE sequences are being used, the last byte stored when the buffer fills up
could be the DLE code, with no room for the subsequent EOT or ENQ. When this lone
DLE byte is finally processed out of the buffer it will be interpreted as a Clear Printer
command. Similarly, when the GS sequences are being used, the last byte stored when
the buffer fills up could be the GS code, with no room for the subsequent EOT or ETX
or ENQ. When this lone GS byte is finally processed out of the buffer, it will use the
next byte as the second byte in its GS sequence.
Note: To guard against this situation, an application should determine the cause of a
busy condition and take appropriate action or pace further real time commands to avoid
filling the buffer. There are a minimum of 256 bytes available in the printer buffer when
it goes busy.

UDP Communication
In Ethernet model, the realtime transition is done by UDP (Standby/Ethernet model
common information uses UDP port 3000 and Ethernet-related information uses UDP
port 3001). When an application uses UDP port, adding 4 bytes of Sequence Number
before command is required. The printer returns the response with the same Sequence
Number.

Real Time Status Transmission

GS Sequence DLE Sequence

Non ION USB
Standard/Ethernet Standard/Ethernet

ASCII GS EOT n DLE EOT n DC4 SOH n

(bRequest = DC4,
wValue = SOH n)
Hexadecimal 1D 04 n 10 04 n 14 01 n
(bRequest = 0x14,
wValue = 0x01 n)
Decimal 29 4 n 16 4 n 20 1 n
(bRequest = 20, wValue
= 1 n)
Commands 6-197

GS Sequence DLE Sequence

Non ION USB
Standard/Ethernet Standard/Ethernet

Value of n GS/DLE Sequence UDP port

1 = Transmit printer status 3000
2 = Transmit RS-232C busy status 3000
3 = Transmit error status 3000
4 = Transmit receipt paper status 3000
6 = Transmit error other status 3000
20 = Ethernet Information (34 bytes) 3001 Ethernet model
Serial number (11 bytes) + Model number (17 bytes) + only
MAC address (6 bytes)
21 = Serial number (11 bytes) 3001 Ethernet model
only
22 = Model number (17 bytes) 3001 Ethernet model
only
23 = MAC address (6 bytes) 3001 Ethernet model
only

According to Ethernet RTC Protocol setting (1F 11), the using protocol and port
number are different. When Ethernet RTC Protocol setting is TCP, this command (n = 1 to
6) is effective in TCP 9100 port. Ethernet RTC Protocol setting is UDP. This command is
effective in UDP 3000 port.
When sending above command to the printer by Ethernet (UDP 3000 port), there is a
need to add Sequence Number of 4 bytes before command.
In case of Transmit printer status command, send xxh xxh xxh xxh 1Dh 04h 01h. xxh
xxh xxh xxh is the Sequence Number.

This command transmits the selected one-byte printer status specified by n in Real Time
according to the following parameters. This command includes two sequences—GS and
DLE. Using either produces the same result.
Example:
MDComm1.Output = Chr$(&H1D) & Chr$(&H04) & Chr$(n)

Exceptions
This command is ignored if n is out of range.
6-198 Commands

An application using the DLE sequence must send EOT within 100 milliseconds of DLE
or the printer will misinterpret the DLE and execute a Clear Printer command. Avoid
this possibility by using the 1D 04 n sequence, which is handled exactly the same as 10
04 n.

Related Information
1 = Transmit Printer Status

Bit Status Hex Decimal Function

0 Off 00 0 Fixed to Off.

1 On 02 2 Fixed to On.
2 Off 00 0 One or both cash drawers open.
On 04 4 Both cash drawers closed.
3 Off 00 0 Not busy at the RS-232C interface.
On 08 8 Printer is Busy at the RS-232C interface.
4 On 10 16 Fixed to On.
5 - - - Undefined.
6 - - - Undefined.
7 Off 00 0 Fixed to Off.

2 = Transmit RS-232C Busy Status

Bit Status Hex Decimal Function

0 Off 00 0 Fixed to Off.

1 On 02 2 Fixed to On.
2 Off 00 0 Cover closed.
On 04 4 Cover open.
3 Off 00 0 Paper Feed Button is not pressed.
On 08 8 Paper Feed Button is pressed.
4 On 10 16 Fixed to On.
5 Off 00 0 Printing not stopped due to paper condition.
On 20 32 Printing stopped due to paper condition.
6 Off 00 0 No error condition.
On 40 64 Error condition exists in the printer.
7 Off 00 0 Fixed to Off.
Commands 6-199

3 = Transmit Error Status

Bit Status Hex Decimal Function

0 Off 00 0 Fixed to Off.

1 On 02 2 Fixed to On.
2 Off 00 0 Fixed to Off.
3 Off 00 0 No knife error.
On 08 8 Knife error occurred.
4 On 10 16 Fixed to On.
5 Off 00 0 No unrecoverable error.
On 20 32 Unrecoverable error occurred.
6 Off 00 0 Thermal print head temp./power supply voltage
On 40 64 are in range. Thermal print head temp./power
supply voltage are out of range.
7 Off 00 0 Fixed to Off.

4 = Transmit Receipt Paper Status

Bit Status Hex Decimal Function

0 Off 00 0 Fixed to Off.

1 On 02 2 Fixed to On.
2 Off 00 0 Receipt paper adequate.
On 04 4 Receipt paper low.
3 Off 00 0 Receipt paper adequate.
On 08 8 Receipt paper low.
4 On 10 16 Fixed to On.
5 Off 00 0 Receipt paper present.
On 20 32 Receipt paper exhausted.
6 Off 00 0 Receipt paper present.
On 40 64 Receipt paper exhausted.
7 Off 00 0 Fixed to Off.
6-200 Commands

6 = Transmit Error Other Status

Bit Status Hex Decimal Function

0 Off 00 0 Fixed to Off.

1 On 02 2 Fixed to On.
2 Off 00 0 No Thermal Head Print Failure. Thermal
On 04 4 Head Print Failure.
3 Off 00 0 Not used. Fixed to off.
4 On 10 16 Not used. Fixed to on.
5 Off 00 0 Not used. Fixed to off.
6 Off 00 0 Not used. Fixed to off.
7 Off 00 0 Not used. Fixed to off.

Real Time Request to Printer

GS Sequence DLE Sequence

Non ION USB
Standard/Ethernet Standard/Ethernet

ASCII GS ETX n DLE ENQ n NAK STX n

(bRequest = NAK,
wValue = STX n)
Hexadecimal 1D 03 n 10 05 n 15 02 n
(bRequest = 0x15,
wValue = 0x02 n)
Decimal 29 3 n 16 5 n 21 2 n
(bRequest = 21,
wValue = 2 n)
Value of n • 1—Recover and restart
• 2—Recover and clear buffers

According to Ethernet RTC Protocol setting (1F 11), the using protocol and port
number are different. When Ethernet RTC Protocol setting is TCP, this command n= 1 to
3) is effective in TCP 9100 port. When Ethernet RTC Protocol setting is UDP, this
command is effective in UDP 3000 port.
When the above command is sent to the printer by Ethernet (UDP 3000 port), there is a
need to add Sequence Number of 4 bytes before the command.
Commands 6-201

In case of Recover and restart command, send xxh xxh xxh xxh 1Dh 03h 01h. xxh
xxh xxh xxh is the Sequence Number.

The printer responds to a request from the host specified by n. This command includes
two sequences: GS and DLE. The operations performed depend on the value of n,
according to the following parameters.

n=1
This setting restarts printing from the beginning of the line where an error occurred,
after recovering from the error. Print settings that are normally preserved from line to
line, such as character height and width, are still preserved with this command. This
sequence is ignored except when the printer is busy due to an error condition.
If the receipt is selected, this command will attempt recovery from a knife error. Other
errors associated with the receipt, such as paper out or print head overheating, can be
recovered from only by clearing the specific condition, such as loading paper or letting
the print head cool down.

n=2
This setting ecovers from an error after clearing the receive and print buffers. Print
settings that are normally preserved from line to line, such as character height and
width, are still preserved with this command. This sequence is ignored except when the
printer is busy due to an error condition.
Example:
MSComm1.Output = Chr$(&H1D) & Chr$(&H03) & Chr$(n)

Exceptions
The command is ignored if n is out of range.
An application using the DLE sequence must send ENQ within 100 milliseconds of DLE
or the printer will misinterpret the DLE and execute a Clear Printer command. Avoid
this possibility by using the 1D 03 n sequence that is handled exactly the same as 10 05
n.

Real Time Printer Status Transmission

RS232C / ION USB/Ethernet

ASCII GS ENQ
Hexadecimal 1D 05
Decimal 29 5
6-202 Commands

According to Ethernet RTC Protocol setting (1F 11), the using protocol and port
number are different. When Ethernet RTC Protocol setting is TCP, this command is
effective in TCP 9100 port. Ethernet RTC Protocol setting is UDP, this command is
effective in UDP 3000 port.
When the command above is sent to the printer by Ethernet (UDP 3000 port), there is a
need to add Sequence Number of 4 bytes before command.
Note: In case of the above command, send xxh xxh xxh xxh 1Dh 05h. xxh xxh xxh
xxh is a Sequence Number. The printer responds with the same Sequence Number.

Non ION USB

ASCII ENQ ENQ (bRequest = ENQ, wValue = ENQ NUL)

Hexadecimal 05 05 (bRequest = 0x05, wValue = 0x05 0x00)
Decimal 5 5 (bRequest = 5, wValue = 5 0)

This command transmits one byte status of the printer in real time.

Value of Byte

Bit Status Hex Decimal Function

0 Off 00 0 Receipt paper adequate.

On 01 1 Receipt paper low.
1 Off 00 0 Receipt paper adequate.
On 02 2 Receipt paper low.
2 Off 00 0 Cover closed.
On 04 4 Cover open.
3 Off 00 0 Not busy at the RS-232C interface.
On 08 8 Printer is busy at the RS-232C interface.
4 Off 00 0 One or both cash drawers open.
On 1 16 Both cash drawers closed.
5 Off 00 0 Fixed to off.
6 Off 00 0 No error condition.
On 40 64 Error condition exists in the printer.
7 On 00 0 Fixed to on.

Example:
MSComm1.Output = Chr$(&H1D) & Chr$(&H05)
Commands 6-203

Unsolicited Status Update Validation

Determine if Device Supports USU
The Host uses this command to determine if the device supports USU.

ASCII GS a x
Hexadecimal 1D 61 x
Decimal 27 97 x
Value of x 0–FF

Response To Host (Hex): 1A, 9F, 1F

If the printer responds to the Unsolicited Status Update Validation message with this 3-
byte response message, then the printer firmware supports the Unsolicited Status
Update messages. If there is no response or the printer responds with some other
sequence of bytes, then the printer does not support the Unsolicited Status Updates
messages.

Enable/Disable Unsolicited Status Update

This request tells the printer to start or stop reporting Unsolicited Status Updates.

ASCII GS US n
Hexadecimal 1D 1F n
Decimal 29 31 n
Value of n 0 or 1

Where n defines the action to be taken by the firmware.

n = 0 —tells the printer to stop sending Unsolicited Status Updates to the host.
n = 1— tells the printer to start sending Unsolicited Status Updates to the host upon
change of a sensor or state.
6-204 Commands

Baseline State Request

This request tells the printer to send an Unsolicited Status Update message for all
Sensors and States supported by the firmware. This allows the Application, Driver, or
Control to establish an initial picture of the state of the printer.

ASCII GS DC1 n
Hexadecimal 1D 11 FF n
Decimal 29 17 255 n
Value of n 0 or 1

Message To Printer (Hex): 1D 1E 1F

This causes the printer to fire off a series of USU messages to the host to establish a
baseline.

Unsolicited Messages
The following is the general message structure for the Unsolicited Status Update
messages.
The Unsolicited Message will always consist of at least three bytes. The top 4 bits (7, 6, 5,
4) of each byte will be an identifier that when compared to the bytes before and after it,
will identify the byte as part of the three-byte Unsolicited Status Update (USU) message.
The remaining 4 bits (3, 2, 1, 0) will contain the information that is being passed to the
host from the printer.
The lower 4 bits of the first two bytes, when examined as continuous bits of a single
number, identify the sensor or state for which USU message is reporting a change. The
lower 4 bits of the last byte will identify the state that is being reported to the host.

BIT
7 6 5 4 3 2 1 0

Byte ( 1 ) 1 0 0 1 x x x x
Byte ( 2 ) 1 0 1 0 y y y y
Byte ( 3 ) 1 0 1 1 z z z z
Commands 6-205

The host can determine if any unsolicited 3-byte sequence from the printer is a USU
message by checking the upper 4 bits of the three bytes received. If the upper 4 bits
match those of the USU message, then the remaining lower 4 bits are to be interpreted as
the information bits of a USU message.
The information bits of a USU message are to be interpreted as follows:
• The lower 4 bits of Byte (1) and Byte (2) should be combined in the following manner
to constitute an identifier value in the range of 0–255.
• This identifier then determines how the host should interpret the state value of the
lower 4 bits of Byte (3).
Combined Bits from Byte (1) and Byte (2) in high bit to low bit order:

Identifier Value by Bit Definition

7 6 5 4 3 2 1 0
x x x x y y y y

Status Update Messages Defined

The following table defines the sensor or state information specified by each identifier
value, and the meaning of the information in the lower 4 bits of the 3rd byte for that
identifier value. In cases where there are two different messages that refer to the same
RTC response bit, separate USU messages should be sent if the printer firmware can
distinguish between the events. If the firmware does not have separate sensors, then a
USU message should be chosen to send when either event is encountered.

Identifier Description of sensor or state

State
Value RTC Sensor Bit if Applicable for 7167 / 7197 Series II (Note: Meaning
Value
(Hex) RTC might be different for other printers)

1 Receipt Paper Exhaust Sensor 1 No paper

available for
printing.
RTC Response (10 04 04) – Bit 6 0 Paper available
for printing.
2 Receipt Paper Low Sensor 1 Paper has
reached low
threshold limit.
RTC Response (10 04 04) – Bit 3 0 Paper has been
replenished.
6-206 Commands

Identifier Description of sensor or state

State
Value RTC Sensor Bit if Applicable for 7167 / 7197 Series II (Note: Meaning
Value
(Hex) RTC might be different for other printers)

3 Journal Paper Exhaust Sensor 1 No paper

available for
printing.
(Reserved Not Used 7167 / 7197 Series II RTC Response 0 Paper available
10 04 04 – Bit 5) for printing.
4 Journal Paper Low Sensor 1 Paper has reach
low threshold
limit.
(Reserved Not Used 7167 / 7197 Series II RTC Response 0 Paper has been
10 04 04 – Bit 2) replenished.
5 Slip leading edge sensor 1 Paper Present.
RTC Response (10 04 05) – Bit 5 0 No Paper.
6 Slip trailing edge sensor 1 Paper Present.
RTC Response (10 04 05) – Bit 6 0 No Paper.
7 Paper Station Selected 1 Slip Paper
Selected.
RTC Response (10 04 05) – Bit 2 2 Receipt Paper
Selected.
3 Journal Paper
Selected.
8 Slip Paper Waiting State 1 Waiting for Slip
Paper.
RTC Response (10 04 05) – Bit 3 0 Not waiting for
Slip Paper.
9 Cash Drawer 1 (Both, if printer cannot determine.) 1 Drawer Open.
RTC Response (10 04 01) – Bit 2 0 Drawer Closed.
A Cash Drawer 2 (if printer can determine drawer 2) 1 Drawer Open.
0 Drawer Closed.
Commands 6-207

Identifier Description of sensor or state

State
Value RTC Sensor Bit if Applicable for 7167 / 7197 Series II (Note: Meaning
Value
(Hex) RTC might be different for other printers)

B RS-232 Interface Status 1 Busy due to

Error or Flow
Control.
RTC Response (10 04 01) – Bit 3 0 Printer in
Normal state.
C Receipt Paper Door on Print Mechanism 1 Door Open.
RTC Response (10 04 02) – Bit 2 0 Door Closed.
D Slip Cassette Door 1 Door Open.
RTC Response (10 04 02) – Bit 2 0 Door Closed.
E Paper Feed Button 1 Pressed.
RTC Response (10 04 02) – Bit 3 0 Not Pressed.
F Print Stopped due to Error Condition 1 Stopped.
RTC Response (10 04 02) – Bit 5 0 Returned to
Normal.
10 Error Condition 1 Error Detected.
RTC Response (10 04 02) – Bit 6 0 No Error.
13 Knife Condition 1 Knife in Error
Condition.
RTC Response (10 04 03) – Bit 3 0 Normal State.
14 Unrecoverable Error 1 Unrecoverable
Error
Encountered.
RTC Response (10 04 03) – Bit 5 0 Printer has been
Reset.
15 Thermal Print Head Temperature 1 Out of operating
range.
RTC Response (10 04 03) – Bit 6 0 Normal
operating range.
6-208 Commands

Identifier Description of sensor or state

State
Value RTC Sensor Bit if Applicable for 7167 / 7197 Series II (Note: Meaning
Value
(Hex) RTC might be different for other printers)

16 Power Supply Voltage 1 Out of operating

range.
RTC Response (10 04 03) – Bit 6 0 Normal
operating range.
17 Thermal Print Head Failure 1 Thermal print
head failure.
RTC Response (10 04 03) – Bit 4 0 Normal
operating range.
18 Printer Reset 1 Printer Physical
Reset Took
Place.
RTC Response (10 19 01) – Bit 6
19 Presenter Mechanism State 1 Presenter in
Error.
RTC Response (10 19 02) – Bit 0 0 Presenter in
Normal State.
1A Paper jam status 1 Printer is in Jam
State.
RTC Response (10 19 02) – Bit 1 0 Printer in
Normal State.
1B Kiosk Door State 1 Door Open.
RTC Response (10 19 02) – Bit 3 0 Door Closed.
1C Black Mark Detection Status 1 Detection
Failure.
RTC Response (10 19 02) – Bit 5 0 Normal Status.
1E Flip Mechanism Door State 1 Door Open.
No RTC equivalent 0 Door Closed.
Commands 6-209

Identifier Description of sensor or state

State
Value RTC Sensor Bit if Applicable for 7167 / 7197 Series II (Note: Meaning
Value
(Hex) RTC might be different for other printers)

FA Reserved for future use which might include defining

additional bytes to extend the message structure beyond
the existing 3 bytes.
FB Reserved for future use which might include defining
additional bytes to extend the message structure beyond
the existing 3 bytes.
FC Reserved for future use which might include defining
additional bytes to extend the message structure beyond
the existing 3 bytes.
FD Reserved for future use which might include defining
additional bytes to extend the message structure beyond
the existing 3 bytes.
FE Reserved for future use which might include defining
additional bytes to extend the message structure beyond
the existing 3 bytes.
FF Reserved for future use which might include defining
additional bytes to extend the message structure beyond
the existing 3 bytes.

Printer Firmware Implementation Considerations

The printer firmware will constantly monitor the states listed above. Once the Enable
USU command has been received, from that time forward until the Disable USU
command is received, the printer firmware should transmit a USU message anytime
there is a change to a state. When multiple messages need to be transmitted, there
should be a delay of at least 100ms between messages.
The current state of the USU mechanism Enabled or Disabled should be maintained in
the non-volatile memory. If the printer is reset or power-cycled, and the USU
mechanism is in the Enabled state based on the value in non-volatile memory, the
printer should transmit the current status of all Sensor and State information in the
same manner it does in response to a Baseline State Request. This transmission should be
performed once the power-up initialization of the printer has been completed, and the
communications channel has been established.
6-210 Commands

The purpose of the transmission after power-up is to handle the case of the printer
entering an error state that requires a reset, or power-cycle of the printer to correct it.
Unless the current status of Sensor and State information is transmitted to the host, the
controlling software on the host might be unaware of any changes in status resulting
from the reset or power-cycle. The host software would remain in an error state unless it
polled the printer for status information.

Bar Code Commands

The following sections describe the commands for the printing of bar codes in the order
of their hexadecimal codes.
Note: The 7193 firmware can be set for module widths in bar codes ranging from 2 dots
to 4 dots per module (DPM) for the narrow modules. The default is 3 DPM. 7167
firmware ranges from 1 dot per module to 5 dots per module (DPM) printed on the
receipt. The default is 2 DPM.

Select Printing Position for HRI Characters

ASCII GS H n
Hexadecimal 1D 48 n
Decimal 29 72 n
Value of n Printing position
• 0—Not printed (Default)
• 1—Above the bar code
• 2—Below the bar code
• 3—Both above and below the bar code

This command prints HRI (Human Readable Interface) characters above or below the
bar code.
Example:
MSComm1.Output = Chr$(&H1D) & Chr$(&H48) & Chr$(n)

Select Pitch for HRI Characters

ASCII GS f n
Hexadecimal 1D 66 n
Decimal 29 102 n
Value of n Pitch
• 0—Standard Pitch at 15.2 CPI on receipt (Default)
• 1—Compressed Pitch at 19 CPI on receipt
Commands 6-211

This command selects standard or compressed font for printing Bar Code characters.
Example:
MSComm1.Output = Chr$(&H1D) & Chr$(&H66) & Chr$(n)

Select Bar Code Height

ASCII GS h n
Hexadecimal 1D 68 n
Decimal 29 104 n
Value of n Number of dots
Range of n 1–255
Default 162

This command sets the bar code height to n dots or n/8 mm (n/203 inch) for receipt.
Select Bar Code Height is not available in GS1 databar.
Example:
MSComm1.Output = Chr$(&H1D) & Chr$(&H68) & Chr$(n)

Print Bar Code

First Variation Second Variation

ASCII GS k m d1…dk NUL or GS k m n d1…dn

Hexadecimal 1D 6B m d1…dk 00 or 1D 6B m n d1…dn
Decimal 29 107 m d1…dk 0 or 29 107 m n d1…dn
0—End of command.
Values
First Variation String terminated with NUL Character
m = 0–6, 10
d = 32–126 (see the table)
n = 1–255 (see the table)

This command selects the bar code type and prints a bar code for the ASCII characters
entered. If the width of the bar code exceeds one line, the bar code is not printed.
6-212 Commands

There are two variations to this command. The first variation uses a NUL character to
terminate the string; the second uses a length byte at the beginning of the string to
compensate for the Code 128 bar code, which can accept a NUL character as part of the
data. The second variation the length of byte is specified at the beginning of the string.
Fixed-length codes can be aligned left, center, or right using the Align Positions
command (1B 61). Variable-length codes are always center aligned in 7193 Emulation.
The check digit is calculated for UPC and JAN (EAN) codes if it is not sent from the host
computer. Six-character zero-suppressed UPC-E tags are generated from full 11 or 12
characters sent from the host computer according to standard UPC-E rules. Start/Stop
characters are added for Code 39 if they are not included.

m Bar Code D n, Length

0 UPC-A 48–57 (ASCII numerals) Fixed Length: 11, 12

1 UPC-E 48–57 Fixed Length: 11, 12
2 JAN13 (EAN13) 48–57 Fixed Length: 12, 13
3 JAN8 (EAN8) 48–57 Fixed Length: 7, 8
4 Code 39 48–57, Variable Length
65–90 (ASCII alphabet),
32, 36, 37, 43, 45, 46, 47
(ASCII special
characters)
d1 = dk = 42 (start/stop
code is supplied by
printer if necessary)
5 Interleaved 2 of 5 48–57 Variable Length (Even
(ITF) Number)
6 CODABAR 65–68, start code 48–57, Variable Length
(NW-7) 36, 43, 45, 46, 47, 58
10 PDF 417 1–255 Variable Length 7194
(7194 Native Mode Native Mode and 7197
and 7197 Series II Series II Native Mode
Native Mode)
Commands 6-213

Second Variation: Length of Byte Specified at Beginning of String

m = 65–73, 75–82 (refer to the table)
d = 0–127 (refer to the table)
n = 1–255 (refer to the table)
The value of m selects the bar code system as described in the table. When data is
present in the print buffer, the printer processes the data following m as normal data.
The variable d indicates the character code to be encoded into the specified bar code
system. Refer to the table. If character code d cannot be encoded, the printer prints the
bar code data processed so far, and the following data is treated as normal data.

M Bar Code D n, Length

65 UPC–A 48–57 (ASCII numerals) Fixed Length: 11, 12

66 UPC–E 48–57 Fixed Length: 11, 12
67 JAN13 (EAN13) 48–57 Fixed Length: 12, 13
68 JAN8 (EAN8) 48–57 Fixed Length: 7, 8
69 CODE 39 48–57, 65–90 (ASCII alphabet), Variable
32, 36, 37, 43, 45, 46, 47
(ASCII special characters)
d1 = dn = 42 (start/stop code is
supplied by printer if
necessary)
70 Interleaved 2 of 5 48–57 Variable (Even
(ITF) Number)
71 CODABAR 65–68, start code 48–57, 36, 43, Variable
(NW-7) 45, 46, 47, 58
72 Code 93 0–127 Variable (A748
Native Mode only)
73 Code 128 0–105 Variable
d1 = 103–105 (must be a Start
code)
d2 = 0-102 (data bytes)
(Stop code is provided by the
printer)
6-214 Commands

M Bar Code D n, Length

75 PDF417 0–255 Variable Length

(A748 Native Mode
only)
76 GS1 DataBar 48–57 Fixed Length: 13
Omnidirectional
77 GS1 DataBar 48–57 Fixed Length: 13
Truncated
78 GS1 DataBar 48–57 Fixed Length: 13
Stacked
79 GS1 DataBar 48–57 Fixed Length: 13
Stacked
Omnidirectional
80 GS1 DataBar 48–57 Fixed Length: 13
Limited [However d1= 48, 49]

81 GS1 DataBar 32–34, 37–47, 48–57, 58–63, 65– Variable length

Expanded 90, 95, 97–122, 123 (2–70)
[However d1 = 40, 48 <= d2 <=
57, 48 <= d3 <= 57 when
48 <= d1 <= 57, 48 <= d2 <= 57]
82 GS1 DataBar 32–34, 37–47, 48–57, 58–63, 65– Variable length
Expanded Stacked 90, 95, 97–122, 123 (2–70 )
[However d1 = 40, 48 <= d2 <=
57, 48 <= d3 <= 57 when
48 <= d1 <= 57, 48 <= d2 <= 57]
Commands 6-215

Example:
MSComm1.Output = Chr$(&H1D) & Chr$(&H6B) & Chr$(m) & "123456789012" &
Chr$(0)
The above command will print the number above or below the bar code, depending on
which parameter for m is specified.

Exceptions
• Illegal data cancels this command.
• The command is valid only at the beginning of a line.
• PDF417 and Code 93 are only available in 7194 Native Mode.
Note: For GS1 DataBar, in the case of barcode (except Expanded and Expanded
Stacked), FW automatically adds the application as identifier(AI) & check digit(C/D).
Then n (length) is 13 (fixed length).

Fig. about the addition of AI & C/D

Type of GS1 DataBar Example AI & C/D

GS1 DataBar Input data: AI & C/D are added

Omnidirectional 2001234567890 automatically.
GS1 DataBar HRI print: The AI is ‘(01)’.
Truncated (01)20012345678909

GS1 DataBar Stacked

GS1 DataBar Stacked
Omnidirectional
GS1 DataBar Limited
GS1 DataBar Input data: Neither AI nor C/D is
Expanded {(01{)15012345678907{(30 added automatically.
{)23{1{(17{)950827
GS1 DataBar HRI print:
Expanded Stacked (01)15012345678907
(30)23(17)950827

In order to express AI in HRI, AI is surrounded by the bracket and printed. Because this
parenthesis needs to distinguish from the usual data, it is necessary to use special data.
In the case of Expanded and Expanded stacked, C/D is used for only HRI characters
printing. Even if the input data including wrong C/D is received, the printer prints the
data without correction.
6-216 Commands

In the case of Expanded and Expanded stacked, when attaching the bracket to AI in
HRI, it is necessary to transmit data as follows.

Fig. about special data

Special Transmit data from HOST Use

Data ASCII Hex Decimal

( {+( 7B + 28 123 + 40 to express AI in HRI

) {+) 7B + 29 123 + 41 to express AI in HRI
FNC1 { + 1 7B + 31 123 + 49 to recognize the end
of variable length data

Select Bar Code Width

ASCII GS w n
Hexadecimal 1D 77 n
Decimal 29 119 n
Value of n 1, 2, 3, 4, 5
Default 3 for receipt

This command sets the bar code width to n dots.

Formulas
n + 1/8 mm (n + 1/203 inch) for receipt.
Example:
MSComm1.Output = Chr$(&H1D) & Chr$(&H77) & Chr$(n)
Caution: When selecting a bar code width of 1 the readability rate is impacted.
Commands 6-217

QR Code: Select the Model

ASCII GS (k pL pH cn fn n1 n2)
Hexadecimal 1D 28 6B pL pH cn fn n1 n2
Decimal 29 40 107 pL pH cn fn n1 n2
Values of pL, pH specify (pL + pH × 256) as the number of bytes after pH
pL,pH (cn, fn, and [parameters]). (pL + pH × 256) = 4 So (pL = 4, pH = 0)
Value of cn 49
Value of fn 65
Value of n1 • 49—selects model 1 Code conversion processing
• 50—selects model 2 conversion processing
• 200—select Micro QR Code
Value of n2 0
Default n1 = 50, n2 = 0

This command selects the model for QR Code.

QR Code: Set the Size of Module

ASCII GS (k pL pH cn fn n
Hexadecimal 1D 28 6B pL pH cn fn n
Decimal 29 40 107 pL pH cn fn n
Values of pL, pH specify (pL + pH × 256) as the number of bytes after pH
pL,pH (cn, fn, and [parameters]).
(pL + pH × 256) = 3; so (pL = 4, pH = 0)
Value of cn 49
Value of fn 67
Value of n 1–16
Default n 4
6-218 Commands

This command sets the size of the module for QR Code as n dots. The user must secure
the quiet zone (left, right, upward, and downward space areas defined by the QR Code
symbol specifications) for QR Code printing. Quiet zone is defined as 4 cells in standard
and MicroQR code versions.
Note: The recommended module size is 4 dots and over. But if n = 4, this printer cannot
print maximum data bar code because the bar code width will be over the printable
width. So, the default value of n is defined to 3 in this version.

QR Code: Select the Error Correction Level

ASCII GS (k pL pH cn fn n
Hexadecimal 1D 28 6B pL pH cn fn n
Decimal 29 40 107 pL pH cn fn n
Values of pL, pH specify (pL + pH × 256) as the number of bytes after pH
pL,pH (cn, fn, and [parameters]).
(pL + pH × 256) = 3; so (pL = 3, pH = 0)
Value of cn 49
Value of fn 69
Value of n • 48—Select error correction level L 7 %
• 49—Select error correction level M 15 %
• 50—Select error correction level Q 25 %
• 51—Select error correction level H 30 %

When model1 or model2 selected, n = 48, 49, 50, 51

When microQR selected n = 48, 49, 50
Default n 48

This command selects the error correction level for QR Code.

Note: In MicroQR, it is not printed error correction level = H at the time of the choice.
Symbol versionM1 in microQR. Choose error correction level=L.
Commands 6-219

QR Code: Store the Data in the Symbol Storage Area

ASCII GS (k pL pH cn fn m d1...dk
Hexadecimal 1D 28 6B pL pH cn fn m d1...dk
Decimal 29 40 107 pL pH cn fn m d1...dk
Range of pL 4–255; here 4 ≤ (pL + pH × 256) ≤ 7092
Range of pH 0–27
Value of cn 49
Value of fn 80
Value of m 48
Range of d 0–255
Value of k (pL + pH × 256) – 3

This command stores the QR Code symbol data (d1...dk) into the symbol storage area
(RAM).

QR Code: Print the Symbol Data in the Symbol Storage Area

ASCII GS (k pL pH cn fn m
Hexadecimal 1D 28 6B pL pH cn fn m
Decimal 29 40 107 pL pH cn fn m
Values of pL, pL, pH specify (pL + pH × 256) as the number of bytes after pH
pH (cn, fn, and [parameters]).
(pL + pH × 256) = 3; so (pL = 3, pH = 0)
Value of cn 49
Value of fn 81
Value of m 48

This command encodes and prints the QR Code symbol data in the symbol storage area
with GS ( k
Note: User must secure the quiet zone (left, right, upward, and downward space areas
defined by the QR Code symbol specifications) for QR Code printing. In case of 7167,
QR Code format cannot be printed on the slip.
6-220 Commands

QR Code: Transmit the Size Information of the Symbol Data in the

Symbol Storage Area

ASCII GS (k pL pH cn fn m
Hexadecimal 1D 28 6B pL pH cn fn m
Decimal 29 40 107 pL pH cn fn m
Values of pL, pL, pH specify (pL + pH ×256) as the number of bytes after pH
pH (cn, fn, and [parameters]).
(pL + pH × 256) = 3; so (pL = 3, pH = 0)
Value of cn 49
Value of fn 82
Value of m 48

This command allows the printer to transmit the size information for the encoded QR
Code symbol data in the symbol storage area.

Description Hex Decimal Data

Header 37 55 1 byte
Identifier 36 54 1 byte
Horizontal size 30–39 48–57 1–5 bytes
Separator 1F 31 1 byte
Vertical Size 30–39 48–57 1–5 bytes
Separator 1F 31 1 byte
Fixed Value 31 49 1 byte
Separator 1F 31 1 byte
Other information 30 or 31 48 or 49 1 byte
NULL 00 0 1 byte

Note: From the table above, Other information represents the possibility of printing the
QR Code.

Other Information
• 0x30—printing is possible.

• 0x31—printing is impossible.
Commands 6-221

Horizontal and vertical sizes are specified as ASCII value of received byte. They can be
obtained by following equations:
• Horizontal size—number of cells in Horizontal Direction × Symbol size specified by the
command 1D 28 6B 03 00 31 43 n.
• Vertical size—number of cells in Vertical Direction × Symbol size specified by the
command 1D 28 6B 03 00 31 43 n.
Example: If Symbol size is specified as 10 by the command of 1D 28 6B 03 00 31 43
n and number of pixel in horizontal direction is 21, then horizontal size will be 10 * 21 =
210. So the output of the printer will be 37 36 32 31 30 1f 32 31 30 1f 31 1f 30
00.

Page Mode Commands

Page Mode is one of two modes, which the 7194 printer uses to operate. Standard Mode
is typical of how most printers operate by printing data as it is received and feeding
paper as the various paper feed commands are received. Page Mode is different in that it
processes or prepares the data as a page in memory before it prints it. Think of this as a
virtual page. The page can be any area within certain parameters that you define. Once
the printer receives the (0x0C) command, it prints the page and returns the printer to
Standard Mode.
The Select Page Mode command (1B 4C) puts the printer into Page Mode. Any
commands that are received are interpreted as Page Mode commands. Several
commands react differently when in Standard Mode and Page Mode. The descriptions
of these individual commands in this chapter indicate the differences in how they
operate in the two modes.

Limitations
Page mode is only implemented on the receipt station in 7194 Native Mode only.

Print and Return to Standard Mode

ASCII FF
Hexadecimal 0C
Decimal 12

In this mode, the processed data is printed and the printer returns to Standard Mode.
The developed data is deleted after being printed.
Example:
MSComm1.Output = Chr$(&H0C)

Exceptions
This command is enabled only in Page Mode.
6-222 Commands

Cancel Print Data in Page Mode

ASCII CAN
Hexadecimal 18
Decimal 24

This command deletes all the data to be printed in the page area. Any data from the
previously selected page area that is also part of the current data to be printed is deleted.
This command has the same code as the Open Form command, which is performed
when the printer is not in Page Mode.
Example:
MSComm1.Output = Chr$(&H18)

Exceptions
This command is only used in Page Mode.

Print Data in Page Mode

ASCII ESC FF
Hexadecimal 1B 0C
Decimal 27 12

This command collectively prints all buffered data in the printing area. After printing,
the printer does not clear the buffered data and sets values for Select Print Direction in
Page Mode (1B 54 n) and Set Print Area in Page Mode (1B 57…), and sets the position
for buffering character data.
Example:
MSComm1.Output = Chr$(&H1B) & Chr$(&H0C)

Exceptions
This command is enabled only in Page Mode.

Select Page Mode

ASCII ESC L
Hexadecimal 1B 4C
Decimal 27 76
Commands 6-223

This command switches from Standard Mode to Page Mode. After printing has been
completed either by the Print and Return to Standard Mode (FF) command or Select
Standard Mode (1B 53) the printer returns to Standard Mode. The developed data is
deleted after being printed.
This command sets the position where data is buffered to the position specified by Select
Print Direction in Page Mode (1B 54) within the printing area defined by Set Print
Area in Page Mode (1B 57).
This command switches the settings for the following commands, which values can be
set independently in Standard Mode and Page Mode, to those for Page Mode:
• Set Right-Side Character Spacing (1B 20)
• Select 1/6-Inch Line Spacing (1B 32)
• Set Line Spacing (1B 33)
It is possible only to set values for the following commands in Page Mode. These
commands are not executed.
• Select or Cancel 90 Degree Clockwise Rotation (1B 56)
• Select Justification (1B 61)
• Select or Cancel Upside Down Printing (1B 7B)
• Set Left Margin (1D 4C)
• Set Print Area Width (1D 57)
Example:
MSComm1.Output = Chr$(&H1B) & Chr$(&H4C)

Exceptions
The command is enabled only when it is entered at the beginning of a line. The
command has no effect if Page Mode has previously been selected. In 7193 Emulation
Mode, (1B 4C…) is used for double density graphics.

Select Standard Mode

ASCII ESC S
Hexadecimal 1B 53
Decimal 27 83

This command switches from Page Mode to Standard Mode. In switching from Page
Mode to Standard Mode, data buffered in Page Mode is cleared, the printing area set by
Set Print Area in Page Mode (1B 57) is initialized, and the print position is set to the
beginning of the line.
6-224 Commands

This command switches the settings for the following commands (the values for these
commands can be set independently in Standard Mode and Page Mode) to those for
Standard Mode:
• Set Right-Side Character Spacing (1B 20)
• Select 1/6 Inch Line Spacing (1B 32)
• Set Line Spacing (1B 33)
Standard Mode is automatically selected when power is turned on, the printer is reset,
or the Initialize Printer command (1B 40) is used.
Example:
MSComm1.Output = Chr$(&H1B) & Chr$(&H53)

Exceptions
This command is effective only in Page Mode.

Select Print Direction in Page Mode

ASCII ESC T n
Hexadecimal 1B 54 n
Decimal 27 84 n
Value of n Start position
• 0—Upper left corner proceeding across page to the right
(A)
• 1—Lower left corner proceeding up the page (B)
• 2—Lower right corner proceeding across page to the left
(upside down) (C)
• 3–Upper right corner proceeding down page (D)

Note: A, B, C and D note the direction of print.

This command selects the printing direction and start position in Page Mode. Refer to
the illustration.
Commands 6-225

The command can be sent multiple times so that several different print areas, aligned in
different print directions, can be developed in the printer’s page buffer before being
printed by the Print and Return to Standard mode command (0C).

Default
0 (Upper left corner proceeding across page to the right)
Example:
MSComm1.Output = Chr$(&H1B) & Chr$(&H54) & Chr$(n)

Exceptions
This command is valid only in Page Mode and is ignored if the value of n is out of the
specified range.

Set Printing Area in Page Mode

ASCII ESC W n1, n2 ...n8.]

Hexadecimal 1B 57 n1, n2 ...n8]
Decimal 27 87 n1,n2 ...n8
Range 0–255
Value of n • n1–4 = 0
• n5 = 64
• n6 = 2
• n7 = 64
• n8 = 2
6-226 Commands

This command sets the position and size of the printing area in Page Mode. The
command can be sent multiple times so that several different print areas, aligned in
different print directions, and can be developed in the printer’s page buffer before being
printed by the Print and Return to Standard mode command (0C).
The defaults are equal to an origin of 0,0 and a size of 576x576. This command is allowed
in any mode.

Formulas
The starting position of the print area is the upper left of the area to be printed (x0, y0).
The length of the area to be printed in the y direction is set to dy inches. The length of
the area to be printed in the x direction is set to dx inches. Use the equations to
determine the value of x0, y0, dx, and dy.
• x0 = [(n1 + n2 x 256) x (horizontal direction of the fundamental calculation pitch)]
• y0 = [(n3 + n4 x 256) x (vertical direction of the fundamental calculation pitch)]
• dx = [(n5 + n6 x 256) x (horizontal direction of the fundamental calculation pitch)]
• dy = [(n7 + n8 x 256) x (vertical direction of the fundamental calculation pitch)]
Note: Refer to the illustration for a graphic representation of the printing area. For
more information about the fundamental calculation pitch, see the Set Fundamental
Calculation Pitch command (1D 50).
Keep the following notes in mind for this command:
• The fundamental calculation pitch depends on the vertical or horizontal direction.
• The maximum printable area in the x direction is 576/203 inches.
• The maximum printable area in the y direction is 2000/203 inches.
First the printer must be set to page mode, then the following command should be sent.
Example:
MSComm1.Output = Chr$(&H1B) & Chr$(&H57) & Chr$(&H40) & Chr$(&H0) &
Chr$(&H40) & Chr$(&H0) & Chr$(&H40) & Chr$(&H1) & Chr$(&H40) & Chr$(&H1)

Exception
This command is effective only in Page Mode.

Set Absolute Vertical Print Position in Page Mode

ASCII GS $ nL nH
Hexadecimal 1D 24 nL nH
Decimal 29 36 nL nH
Commands 6-227

Formula
[(nL + nH x 256) x (vertical or horizontal motion unit)] inches.
This command sets the absolute vertical print starting position for buffer character data
in Page Mode.
The vertical or horizontal motion unit for the paper roll is used and the horizontal
starting buffer position does not move. The reference starting position is set by Select
Print Direction in Page Mode (1B 54). This sets the absolute position in the vertical
direction when the starting position is set to the upper left or lower right; and sets the
absolute position in the horizontal direction when the starting position is set to the
upper right or lower left. The horizontal and vertical motion unit are specified by the Set
Horizontal and Vertical Minimum Motion Units (1D 50) command. The Set Horizontal
and Vertical Minimum Motion Units (1D 50) command can be used to change the
horizontal and vertical motion unit.
However, the value cannot be less than the minimum horizontal movement amount,
and it must be in even units of the minimum horizontal movement amount.
Example:
MSComm1.Output = Chr$(&H1D) & Chr$(&H24) & Chr$(nL) & Chr$(nH)

Exceptions
This command is effective only in Page Mode. If the [(nL + nH x 256) x (vertical or
horizontal motion unit)] exceeds the specified printing area, this command is ignored.

Set Relative Vertical Print Position in Page Mode

ASCII GS \ nL nH
Hexadecimal 1D 5C nL nH
Decimal 29 92 nL nH

This command sets the relative vertical print starting position from the current position.
This command can also change the horizontal and vertical motion unit. The unit of
horizontal and vertical motion is specified by this command.
This command functions as follows, depending on the print starting position set by
Select Print Direction in Page Mode (1B 54):
• When the starting position is set to the upper left or lower left of the printing area,
the vertical motion unit (y) is used.
• When the starting position is set to the upper right or lower left of the printing area,
the horizontal motion unit (x) is used.
6-228 Commands

Value
The value for the horizontal and vertical movement cannot be less than the minimum
horizontal movement amount, and must be in even units of the minimum horizontal
movement amount.

Formulas
The distance from the current position is set to [(nL + nH x 256) x vertical or horizontal
motion unit] inches. The amount of movement is calculated only for the receipt.
When pitch n is specified to the movement downward:
nL + nH x 256 = n

When pitch n is specified to the movement upward (negative direction), use the
complement of 65536.
When pitch n is specified to the movement upward:
nL + nH x 256 – 65536 – N

Note: This command is used only in Page Mode, otherwise it is ignored. Any setting
that exceeds the specified printing area is ignored.
Example:
MSComm1.Output = Chr$(&H1D) & Chr$(&H5C) & Chr$(nL) & Chr$(nH)

Macro Commands
Macro commands are used to select and perform a user-defined sequence of printer
operations.

Start or End Macro Definition

ASCII GS :
Hexadecimal 1D 3A
Decimal 29 58

This command starts or ends macro definition. Macro definition begins when this
command is received during normal operation and ends when this command is
received during macro definition. The macro definition is cleared, during definition of
the macro, when the Execute Macro (1D 5E) command is received.
Normal printing occurs while the macro is defined. When the power is turned on, the
macro is not defined. The defined contents of the macro are not cleared by the Initialize
Printer (1B 40), thus, the Initialize Printer (1B 40) command may be used as part of
the macro definition.
Commands 6-229

If the printer receives a second Select or Cancel Macro Definition (1D 3A) command
immediately after previously receiving a Select or Cancel Macro Definition (1D 3A) the
printer remains in the macro undefined state.

Formulas
The contents of the macro can be defined up to 2048 bytes.
Example:
MSComm1.Output = Chr$(&H1D) & Chr$(&H3A)

Exceptions
If the macro definition exceeds 2048 bytes, excess data is not stored. This command is
available in 7194 Native Mode only.

Execute Macro

ASCII GS ^ r t m
Hexadecimal 1D 5E r t m
Decimal 29 94 r t m
Value of r The number of times to execute the macro.
Value of t The waiting time for executing the macro.
Value of m Macro executing mode.
The Macro executes r times
continuously with waiting time
• 0 (Bit0)
specified by t.

The printer waits for feed button to be

pressed after waiting for the period
• 1 (Bit0) specified by t. If the button is pressed, the
printer executes the macro once. The
printer repeats the operation r times.

This command executes a macro. After waiting for a specified period the LED indicators
blink and the printer waits for the Paper Feed Button to be pressed. After the button is
pressed, the printer executes the macro once. The printer repeats this operation the
number of specified times.
When the macro is executed by pressing the Paper Feed Button (m = 1), paper cannot be
fed by using the Paper Feed Button.
6-230 Commands

Formulas
The waiting time is t x 100 msec for every macro execution. m specifies macro executing
mode when the LSB (Least significant bit) m = 0. The macro executes r times
continuously at the interval specified by t when the LSB (Least Significant Bit) of m = 1.
Example:
MSComm1.Output = Chr$(&H1D) & Chr$(&H5E) & Chr$(r) & Chr$(t) & Chr$(m)

Exceptions
If this command is received while a macro is being defined, the macro definition is
aborted and the definition is cleared. If the macro is not defined or if r is 0, nothing is
executed. This command is available in 7194 Native Mode only.

User Data Storage Commands

Write to User Data Storage

ASCII ESC ‘ m a0 a1 a2 d1 ... dm

Hexadecimal 1B 27 m a0 a1 a2 d1 ... dm
Decimal 27 39 m a0 a1 a2 d1 ... dm
Value of m Number of bytes to be written
Note: 0 refers to 256 bytes
Range of m 0–255
Value of a 3-byte address
Note: a0 is high byte address
Range of a 0–255
Value of d Data to be written
Range of a 0–255

This command writes m bytes of data (d1… dm) to the User Data Storage Flash Page at
the address specified. The printer waits for m bytes of data following the 3-byte address
(a0 a1 a2), addr. If any of the memory locations addressed by this command are not
currently erased, the command is not executed.
Example:
MSComm1.Output = Chr$(&H1B) & Chr$(&H27) & Chr$(&H5) & Chr$(&H0) &
Chr$(&H0) & Chr$(&H0) & "Hello"
The command above writes the word Hello to the User Data Storage Flash Page.
Commands 6-231

Read from User Data Storage

ASCII ESC 4 m a0 a1 a2
Hexadecimal 1B 34 m a0 a1 a2
Decimal 27 52 m a0 a1 a2
Value of m Number of bytes to be read
Note: 0 refers to 256 bytes
Range of m 0–255
Value of a 3-byte address
Note: a0 is high byte address)
Range of a 0–255

This command reads m bytes of data from the User Data Storage Flash Page at the
address (a0 a1 a2) specified.
Example:
MSComm1.Output = Chr$(&H1B) & Chr$(&H34) & Chr$(&H5) & Chr$(&H0) &
Chr$(&H0) & Chr$(&H0)
6-232 Commands

Select Memory Type (SRAM/Flash) Where to Save Logos or

User-Defined Fonts

ASCII GS " n
Hexadecimal 1D 22 n
Decimal 29 34 n
Value of m 48–51

This command specifies whether to load the logos or user-defined characters to Flash
Memory or to RAM (volatile memory). The selection remains in effect until it is changed
via this command or until the power cycles.
• n = 48 (ASCII n = 0)
This setting loads active logo to RAM only. This is used to print a special logo but
not have it take up Flash Memory. A logo defined following this command is not
preserved over a power cycle.
• n = 49 (ASCII n = 1)
This setting loads active logo to Flash Memory. This is the default condition for logo
Flash storage. A logo defined following this command is stored in Flash Memory.
• n = 50 (ASCII n = 2)
This setting loads user-defined characters to RAM only. This is the default condition
for user-defined character storage. Any user-defined characters defined following
this command are not preserved over a power cycle.
• n = 51 (ASCII n = 3)
This setting loads user-defined characters to Flash Memory. An application must use
this command to store user-defined characters in Flash Memory. Any user-defined
characters defined following this command are stored in Flash Memory. A user-
defined character cannot be redefined in Flash Memory. The Flash Memory page
must be erased by an application before redefining user-defined characters. For
more information, see the Erase User Flash Sector (1D 40 n) command.
Example:
MSComm1.Output = Chr$(&H1D) & Chr$(&H22) & Chr$(n)
Commands 6-233

Flash Allocation

ASCII GS " U n1 n
Hexadecimal 1D 22 55 n1 n2
Decimal 29 34 85 n1 n2
Default Value of n1 1 (see below)
Default Value of n2 1 (see below)

• n1 is the number of 64k sectors used for logos and user-defined characters.

• n2 is the number of 64k sectors used for user data storage.

This command sets the allocation of Flash sectors between user data storage and
logos/user-defined characters. This allocation is saved in the EEPROM of the printer and
is saved across power cycles.
n1 + n2 <= 6 (3M)

n1 n2 User Defined Character Download Logo User Storage Data

0 5 64 KB 0 KB 320 KB
1 4 64 KB 64 KB 256 KB
2 3 64 KB 128 KB 192 KB

The 7167 has been configured at the factory with 512K, 1M or 2M of Flash memory. If n1
+ n2 is greater than the maximum number of sectors available, the command is ignored.
Reissuing this command with different parameters will erase all sectors.
Example:
MSComm1.Output = Chr$(&H1D) & Chr$(&H22) & Chr$(&H55) & Chr$(&Hn1) &
Chr$(Hn2)

Exception
This is command is available only in 7194 Native Mode
6-234 Commands

Erase User Flash Sector

ASCII GS @ n
Hexadecimal 1D 40 n
Decimal 29 64 n
Value of n 49–50

This command erases a page of Flash Memory and sends a carriage return when the
operation is complete.
• n = 49 (ASCII n = 1)
This command erases all sectors available for user-defined characters and multiple
logos. The page should be erased in two situations—when the logo definition area is
full and an application is attempting to define new logos, and when an application
wants to replace one user-defined character set with another. In both cases, all logos
and character set definitions are erased and must be redefined.
• n = 50 (ASCII n = 2)
This command erases all sectors available for user data storage.
Note: While erasing Flash Memory, the printer disables all interrupts, including
communications. To provide feedback to the application, the printer responds to the
application when the erase is complete. After sending the Erase User Flash Sector
(1D 40 n) command, an application should wait for the response from the printer
before sending data. Otherwise, data will be lost. If an application is unable to
receive data, it should wait a minimum of five seconds after sending the Erase User
Flash Sector (1D 40 n) command before sending data.
Example:
MSComm1.Output = Chr$(&H1B) & Chr$(&H3F) & Chr$(n)

Printer Setting Change

ASCII US DC1 [m n], [m n], … [m n] 0FFH

Hexadecimal 1F 11 [m n], [m n], … [m n] 0FFH
Decimal 31 17 [m n], [m n], … [m n] 0FFH
Commands 6-235

Value of m, n

m Function n Function
(Hex) (Hex)

10 Interface type 00 USB/RS232C

01 RS232C
02 USB
11 Baud rate 00 115200 bps
01 57600 bps
02 38400 bps
03 19200 bps
04 9600 bps
05 4800 bps
06 2400 bps
07 1200 bps
12 Number of data bit 00 8 data bits
01 7 data bits
13 Number of stop bit 00 1 stop bits
01 2 stop bits
14 Parity 00 No parity
01 Even parity
02 Odd parity
15 Flow control 00 Software (XON/XOFF)
01 Hardware (DTR/DSR)
16 Data reception errors 00 Ignore errors
option 01 Print “?”
17 One line buffer option 00 Normal size receive buffer(4K)
01 One line buffer(128 Bytes)
02 8K
03 12K
18 DSR signal option 00 Enable DSR signal
01 Disable DSR signal
6-236 Commands

m Function n Function
(Hex) (Hex)

19 Printer ID mode 00 7194 Native ID

01 Emulated Printer ID
02 7197 Series II Native ID
20 Emulation 00 7194 mode
01 7193 mode
02 7197 Series II Native mode

21 Default lines per inch 00 8.13 lines per inch

01 7.52 lines per inch
02 6 lines per inch
22 Carriage return usage 00 Ignore CR
01 Use CR as Print cmd.
23 Asian mode 00 Asian mode on
01 Asian mode off
24 Power LED Control 00 Disable
01 Enable
25 Receipt synchronization 00 Synchronization Mode2 enabled
01 Synchronization disabled
02 Synchronization Mode1 enabled
03 Synchronization Mode3 enabled
27 PDF417 Print Column 00 9 Columns
01 14 Columns
Commands 6-237

m Function n Function
(Hex) (Hex)

30 Print density F1 -15

F2 -14
F3 -13
F4 -12
F5 -11
F6 -10
F7 -9
F8 -8
F9 -7
FA -6
FB -5
FC -4
FD -3
FE -2
FF -1
00 0
01 +1
02 +2
03 +3
04 +4
05 +5
06 +6
07 +7
08 +8
09 +9
0A +10
0B +11
0C +12
0D +13
0E +14
0F +15
31 Paper Low sensor option 00 Paper low sensor enable
01 Paper low sensor disable
6-238 Commands

m Function n Function
(Hex) (Hex)

32 Paper width 00 80 mm
01 58 mm
33 Knife option 00 Enable knife
01 Disable knife
02 Enable knife w / Buzzer(Low)
03 Enable knife w / Buzzer(High)
36 Max Power option 00 Term Pwr-High
01 NCR 75W Ext Pwr
02 Term Pwr-Low
03 NCR 60W Ext Pwr
37 Color Paper option 00 One Color Paper
01 Two Color Paper
3C Auto Reset timeout 00 Disable
01 10 Sec
02 20 Sec
03 30 Sec
04 40 Sec
05 50 Sec
06 60 Sec
3E FONT TYPE 00 FONT1, use original font. (all code page)
FONT2, use increased font size (CP473 and
01 CP858 only. Other code page use original
font.)
Commands 6-239

m Function n Function
(Hex) (Hex)

40 Default code page 00 437

01 850
02 852
03 858
04 860
05 862
06 863
07 864
08 865
09 866
0A 874
0B 1252
0C Katakana
0D 932 (or 936, 949, 950)
0E Hungary
0F 1256
46 Remove Upper Space in 00 Disable
Eco utility 01 Enable
47 Remove Lower Space in 00 Disable
Eco utility 01 Enable
48 Line Space Reduction in 00 Disable
Eco utility 01 Enable
49 Line Feed Reduction in 00 Disable
Eco utility 01 Reduce 100%
Note: If Line feed 02 Reduce 25%
reduction setting is 03 Reduce 50%
changed more than one 04 Reduce 75%
times in one receipt, the
last setting is valid.
6-240 Commands

m Function n Function
(Hex) (Hex)

4A Barcode Height 00 Disable

Reduction in Eco utility 01 Reduce 25%
02 Reduce 50%
03 Reduce 75%
4B Registered Logo Removal 00 01 Disable
in Eco utility Enable
4C Force Single High Font in 00 01 Disable
Eco utility Enable
4D Bold Font Removal in Eco 00 01 Disable
utility Enable
4E Force Single Wide Font in 0001 Disable
Eco utility Enable
4F No White/Black Reverse 0001 Disable
Printing Reduction Enable
50 EEPROM default setting 00 EEPROM default setting
55 Ethernet-info default 00 Ethernet information default setting
setting (Ethernet Model, need HW reset)
56 Default setting for All 00 EEPROM default setting & Ethernet-info default
setting (need HW reset)
57 ECO function 00 Disable
disable/enable in Eco 01 Enable
utility
58 Space Character Line in 00 Character
Eco utility 01 Line Feed
68 USB Type 00 ION(Epic)
01 NonION(NHPI)
02 NonION(PRTR)
7E Compress Pitch 00 Enable
01 Ignore
Commands 6-241

m Function n Function
(Hex) (Hex)

7F Compatibility Barcode 00 Disable

Length 01 Enable
80 Receipt Print Mode 00 High Speed Print
01 High Quality Print
02 Eco Print
81 Power-On Thermal Head 00 Off
Failure Detection Mode 01 On
82 Standby mode 00 Disabled
01 Enabled
83 Power-off mode 00 Disabled
01 60min
02 120min
03 180min
04 240min
05 300min
84 Ethernet RTC Protocol 00 TCP
01 UDP

This command sets the printer configuration specified by m and n.

The printer is reset after receiving this command to activate the configuration setting. If
m or n is out of range, this command is ignored, but the printer waits for the data until
terminator code 0FFH.
Example:
MSComm1.Output = Chr$(&H1F) & Chr$(&H06)

Asian Character Commands

Select Print Modes for Kanji Characters

ASCII FS ! n
Hexadecimal 1C 21 n
Decimal 28 33 n
Value of n The character attribute for Asian character
6-242 Commands

Bit Off/On Hex Decimal Function

7 Off 00 0 Standard Pitch (24H x 24V)

On 01 1 Compress Pitch (20H x 24V)
1 Off 00 0 Undefined
2 Off 00 0 Double width mode is not selected
On 01 1 Double width mode is selected
3 Off 00 0 Double height mode is not selected
On 01 1 Double height mode is selected
4 - - - Undefined
5 - - - Undefined
6 - - - Undefined
7 Off 00 0 Underline mode is not selected
On 01 1 Underline mode is selected

Default of n: 0
This command selects character attribute for Asian characters.
The underline mode can be turned on or off by using FS – or ESC – also. The thickness
of underline is defined by FS – or ESC -, but it does not relate to character size.
Example:
MSComm1.Output = Chr$(&H1C) & Chr$(&H21) & Chr$(n)

FS – Turn Underline Mode ON/OFF for Kanji

ASCII FS - n
Hexadecimal 1C 2D n
Decimal 28 45 n
Value of n • 0—Cancel (Default)
• 1—1 dot height underline
• 2—2 dot height underline

This command turns underline mode on or off for Asian characters.

All characters can be underlined, including character right side spacing. Underline can
be selected by FS ! and ESC – also, if the last received command is effective.
Example:
MSComm1.Output = Chr$(&H1C) & Chr$(&H2D) & Chr$(n)
Commands 6-243

Define User-Defined Kanji Characters

ASCII FS 2 c1 c2 d1 … dn
Hexadecimal 1C 32 c1 c2 d1 … dn
Decimal 28 50 c1 c2 d1 … dn
Value of c1 Specifies the beginning Asian character
code
Value of c2 Specifies the end Asian character code
Value of d Image data
Range of F0 ≤ c1 ≤ F9,
Japanese
c1, c2 40 ≤ c2 ≤ 7E
(CP932)
80 ≤ c2 ≤ FC

A1 ≤ c1 ≤ A7
40 ≤ c2 ≤ 7E
Simplified
80 ≤ c2 ≤ A0
Chinese
AA ≤ c1 ≤ AF
(CP936)
A1 ≤ c2 ≤ FE
F8 ≤ c1 ≤ FE
A1 ≤ c2 ≤ FE

Korean c1 = C9
(CP949) c1 = FE
A1 ≤ c2 ≤ FE

81 ≤ c1 ≤ A0
Traditional FA ≤ c1 ≤ FE
Chinese 40 ≤ c2 ≤ 7E
(CP950) 80 ≤ c2 ≤ FE
C7 ≤ c1 ≤ C8
A1 ≤ c2 ≤ FE

This command defines and enters downloaded characters into RAM.

6-244 Commands

The user-defined character will be cleared by ESC @ or powering off the printer. Each
character requires 72 bytes for character definition. The maximum number of user-
defined character is 100.
Example:
MSComm1.Output = Chr$(&H1C) & Chr$(&H32) & Chr$(&HF0) & Chr$(&H40) &
Chr$(d1) & Chr$(dn)

Set Kanji Character Spacing

ASCII FS S n1 n2
Hexadecimal 1C 53 n1 n2
Decimal 28 83 n1 n2
Value of n1 Ignored (0)
Value of n2 Character right side spacing dots (1/203 inch)
Default of n2 1 for 1 byte character, 2 for 2 bytes character

This command sets the character right-side spacing for Asian characters.
The underline is valid on the space set by this command. ESC SP command is not valid
for Asian character code pages. Therefore, this command is used to set the character
right-side spacing for characters in Asian code page.
Example:
MSComm1.Output = Chr$(&H1C) & Chr$(&H53) & Chr$(0) & Chr$(100)

FS W (Set Quadruple Mode ON/OFF for Kanji)

ASCII FS W n
Hexadecimal 1C 57 n
Decimal 28 87 n
Value of n The quadruple mode for Asian characters.
• 0 (Bit 0)—Quadruple mode off (Default)
• 1 (Bit 0)—Quadruple mode on

This command selects or cancels the quadruple mode for Asian characters. FS ! and GS
! also have control over character size. This latest received command is effective.

Example:
MSComm1.Output = Chr$(&H1C) & Chr$(&H57) & Chr$(n)
Commands 6-245

Flash Download Commands

These commands are used to load firmware into the printer.
The commands are listed in numerical order according to their hexadecimal codes. Each
command is described and the hexadecimal, decimal, and ASCII codes are listed.
There are three ways to enter the Download Mode:
• Powering the printer up with DIP Switch 2 up.
• While the printer is running normally. Use the command Switch to Flash Download
Mode to leave normal operation and enter the Download Mode.
• If the Flash is found corrupted during Level 0 diagnostics, the Download Mode is
automatically entered after the printer has reset.
The printer never goes directly from the Download Mode to normal printer operation.
To return to normal printer operation, either the operator must turn the power off and
then on to reboot, or the application must send a command to cancel Download Mode
and reboot.

Switch to Flash Download Mode

ASCII ESC [ }
Hexadecimal 1B 5B 7D
Decimal 27 91 125

This command puts the printer in Flash Download Mode, to prepare the printer to
receive commands controlling the downloading of objects into Flash Memory.
When this command is received, the printer leaves normal operation and can no longer
print transactions until the Reboot the Printer command (1D FF) is received or the
printer is rebooted. This command does not affect the current communication
parameters. Once the printer is in Flash Download Mode, this command is no longer
available.
Example:
MSComm1.Output = Chr$(&H1B) & Chr$(&H5B) & Chr$(&H7D)

Request Printer ID

ASCII GS NUL
Hexadecimal 1D 00
Decimal 29 0
6-246 Commands

This command returns ACK (06 hex) + 12 bytes ASCII string describing the Flash
Memory Boot Sector Firmware part number, for example, 189-1234567A.
Example:
MSComm1.Output = Chr$(&H1D) & Chr$(&H00)

Return Segment Number Status of Flash Memory

ASCII GS SOH
Hexadecimal 1D 01
Decimal 29 1

This command returns the size of the Flash used. There may be 8, 16, or 32 sectors (64K
each) in Flash Memory.
This command assures that the firmware to be downloaded is the appropriate size for
Flash Memory. The value returned is the maximum sector number that can be accepted
by the Select Sector to Download (1D 02 n) command.
Example:
MSComm1.Output = Chr$(&H1D) & Chr$(&H01)

Exception
This command is available only in Download Mode.

Select Flash Memory Sector to Download

ASCII GS STX n
Hexadecimal 1D 02 n
Decimal 29 2 n
Value of n The Flash sector to which the next download operation
applies.
Range of n 0–7 (512K)
0–15 (1 mB)
0–31 (2 mB)
Commands 6-247

This command selects the Flash sector (nn) for which the next download operation
applies. The values of the possible sector are restricted, depending upon the Flash part
type. The printer transmits an ACK if the sector number is acceptable or an NAK if the
sector number is not acceptable. Sector numbers start at 0.
Example:
MSComm1.Output = Chr$(&H1D) & Chr$(&H02) & Chr$(n)

Exception
This command is available only in Download Mode.

Get Firmware CRC

ASCII GS ACK
Hexadecimal 1D 06
Decimal 29 6

This command causes the printer to calculate the CRC for the currently selected sector
and transmits the result. This is performed normally after downloading a sector to verify
that the downloaded firmware is correct. The printer also calculates the CRC for each
sector during power up and halts the program if any sector is erroneous.
The printer transmits ACK if the calculated CRC is correct for the selected sector, and
transmits NAK if the CRC is incorrect or if no sector is selected.
Example:
MSComm1.Output = Chr$(&H1D) & Chr$(&H06)

Return Microprocessor CRC

ASCII GS BEL
Hexadecimal 1D 07
Decimal 29 7

This command returns the CRC calculated over the boot sector code space.

Formulas
ACK <low byte> <high byte>
Example:
MSComm1.Output = Chr$(&H1D) & Chr$(&H07)
6-248 Commands

Erase the Flash Memory

ASCII GS SO
Hexadecimal 1D 0E
Decimal 29 14

This command causes the entire Flash Memory (except the boot) to be erased. The
printer returns ACK if the command is successful; NAK if it is unsuccessful.
Example:
MSComm1.Output = Chr$(&H1D) & Chr$(&H0E)
Note: This command is available only in Download Mode.

Return Main Program Flash CRC

ASCII GS SI
Hexadecimal 1D 0F
Decimal 29 15

This command returns the CRC calculated over the Flash firmware code space. The
format of the response is ACK <low byte> <high byte>.
Example:
MSComm1.Output = Chr$(&H1D) & Chr$(&H0F)
Commands 6-249

Erase Selected Flash Sector

ASCII GS DLE n
Hexadecimal 1D 10 n
Decimal 29 16 n
Value and Range of n • 0–7 = 512K bytes Flash
• 0–15 = 1M bytes Flash
• 0–31 = 2M bytes Flash

This command erases the previously selected sector. The printer transmits ACK when the
sector has been erased. If the previous sector is not successfully erased, or if no sector
was selected, the printer transmits NAK.
Example:
MSComm1.Output = Chr$(&H1D) & Chr$(&H10) & Chr$(n)

Exception
This command is available only in Download Mode.

Download to Active Flash Sector

ASCII GS DC1 al ah cl ch d1…dn

Hexadecimal 1D 11 al ah cl ch d1…dn
Decimal 29 17 al ah cl ch d1…dn
Value of al low byte of the address
Value of ah high byte of the address
Value of cl low byte of the count
Value of ch high byte of the count
Value of d data bytes, from 1 to n

This contains a start address (ah * 256 + al) and count (ch * 256 + cl) of binary
bytes to load into the selected sector, followed by that many bytes. The start address is
relative to the start of the sector. Addresses run from 0 to 64K.
6-250 Commands

The printer may return one of several responses. ACK means that the data was written
correctly and the host should transmit the next block. NAK means that, for some reason,
the data was not written correctly. This could mean that communications failed or that
the write to Flash failed. The alternatives seem to be to retry the block, or halt loading
and assume a hardware failure.

Value of n (for number of data Range of Address (al

Range of Count (cl ch)
bytes) ah)

((ch * 256) + cl) 2000-FFFF 0001-0400

(hexadecimal) (hexadecimal)

Range
The addresses run from 0 to 64K.

Exception
This command is available only in Download Mode.

Reboot the Printer

ASCII GS (SPACE)
Hexadecimal 1D FF
Decimal 29 255

This command ends the load process and reboots the printer. Before executing this
command, the printer should have firmware loaded and external switches set to the
runtime settings. Application software for downloading should prompt the user to set
the external switches and confirm before sending this command. If the downloading
was started from a diagnostic, the reboot will cause the printer to reenter download
state unless the external switches are changed.
Example:
MSComm1.Output = Chr$(&H1D) & Chr$(&HFF)
Chapter 7: Reflashing the Printer Firmware

Flash Utility Information

The following instructions provide information on how to use the Flash Utilities
provided for the NCR 7167, 7168, 7197, 7198, 7401-K590, 7342-F306, and 734X-F307
printers. These instructions cover the utilities provided for Windows XP GUI, Windows
Command Line, and DOS.
The following files comprise the utilities:
• TseFlash.exe—Windows GUI version of the Flash Utility

• TseFlash.com—Windows Command Line Flash Utility

• Aflash.exe—DOS Command Line Flash Utility

File Configurations
The following kinds of firmware loads can be sent to the printer:
• Boot Firmware
• Boot Firmware for Ethernet
• Main Firmware
• Single Byte Font
• Two Byte Receipt Font
• Two Byte Slip Font
The Single Byte Font file has a file extension of .sfn. It is the font used for OEM
Codepages such as 437, 850, 858, and so forth, which require only a single byte of data to
define the character to be printed. The Two Byte Font files (Separately Defined for Slip
& Receipt) have a file extension .dfn. These are used to define Code Pages 932 –
Japanese, 936 – Simplified Chinese, 949 – Korean, and 950 – Traditional Chinese.
It is very rare for the Single Byte Font to have to be updated. Since there is only enough
memory in the printer for one of the Two Byte Fonts to be loaded at any time, the Two
Byte Font will typically need to be loaded prior to installation in the appropriate
country.
Note: The Font files, both Single and Two byte, should be loaded into the printer after
the Boot and Main firmware have been loaded.
7-252 Reflashing the Printer Firmware

Printer Languages Cross-Reference

Font Type Print Station File Name

ANK Receipt ank_V0009.sfn *

Japanese CP932 Receipt CG932RC_V0004.dfn *
Korean CP949 Receipt CG949RC_V0004.dfn *
Simple Chinese CP936 Receipt CG936RC_V0003.dfn
Traditional Chinese CP950 Receipt CG950RC_V0003.dfn

The following items need to be noted:

• The noted font files are included on LPIN A370-0050-0000 or are available from the
NCR web site under Retail Solution Specific Printer Firmware.
• The * denotes that the printer is preloaded with these fonts from the factory.
• When Asian fonts are to be used, select the appropriate Asian Code Page in the
diagnostic set and also enable the Asian Mode.
• The above file names are latest as on 23rd Feb 2012. Based on the new modification,
the filenames may change.

DOS Flash Utility

The DOS flash utility is intended for use from a DOS Boot only. The utility is mainly
provided for remote flash capabilities by providing a way to create a DOS Boot Image
that will automatically load and flash update the printer firmware without user
intervention. This utility supports RS232 interface only.
When typing AFLASH.EXE without any parameters, the following screen that describes
the parameter usage is displayed:
Flash Memory Writer V2.13
Usage: AFLASH.EXE <model> <type> <port> <baud rate> <filename>
<check model> <print/noprint>
Options:
: K590, 7402-K592, 7167, 7167-X035,
7167-X115, 7167-50X1/60X1,
7168, 7197, 7197-5X01/6X01, 7198, 7198-
1X41/2X41,
<model> 7342-F306, 7346-F306, 734X-F307/7125,
734X-F308, 734X-F309

Note: For the 7125 printer, use the

734X-F307 selection
<type>
-m : Download main firmware program
Reflashing the Printer Firmware 7-253

-i : Download ipl firmware program

: Download boot firmware program (for
-b
7168 models only)
-a : Download ANK font
: Download ASIAN font for K590/7402-
-s
K592/7197/7342-F306/7346-F306
: Download Receipt ASIAN font for 7167,
-rs
7168 , 7198 , 7167-50X1/60X1
: Download Slip ASIAN font for 7167,
-ss
7168, 7167-50X1/60X1
: Download SBCS Font for 734X-F307/7125,
-sb 734X-F309, 7197-5X01/6X01, 7198-
1X41/2X41, 734X-F308
: Download DBCS Font for 734X-F307/7125,
-db 734X-F309, 7197-5X01/6X01, 7198-
1X41/2X41
: Download combined ANK & CP932 font for
-cp932
7197/7342-F306/7346-F306
<port> :COM1, COM2
: 1200, 2400, 4800, 9600, 19200, 38400,
<baud rate>
57600, 115200
<filename> : *.mfw | *.bot | *.ipl | *.sfn | *.dfn
<check model>
skip : Bypass checking printer model number
: Check printer model number & exit when
noskip
there’s a mismatch
<print/noprint> (Optional)
: Print diagnostics form after flashing
print
(default)
noprint : Not printing diagnostics form

Error : Too few parameters

An example of a command line for updating the Main Firmware on a 734X-F307 printer
is the following:
AFLASH.EXE 7197-5X01/6X01 –m COM1 115200 SP2M0609.MFW noskip print
Note: The DOS version of the Flash Utility can only be used for printers that are
connected on COM1 or COM2. The current version of the utility does not function for
COM ports higher than 2. For the 7125 printer, use the 734X-F307 selection.
If an error is encountered, the usage information is dumped to the screen followed by a
status line that displays information along, such as the following:
Error : Unable to open data file!
Error : Invalid parameter <com>!
7-254 Reflashing the Printer Firmware

Windows Command Line Firmware Update Utility

The Windows Command Line version of the Flash Utility is provided to allow batch
mode of operation in a Windows XP environment. If you issue a call to TseFlash.com
with no parameter, you will get the following output that explains the parameters.
Note: This utility requires the TseFlash.exe to be in the same directory.
TseFlash.com is just a shell that sends the command line options to TseFlash.exe to
process.
*** TseFlash.com Ver 3.1 ***
Thank you for using TseFlash Flash Memory Writer command line interface
utility!

TseFlash [model] [download type] [COM] [parameter] [file] [check model

(opt)] [pr int(opt)] [status(opt)] [ErrorTimeOut(opt)]

[model]--> Selections for the model:

[7167] [7167-X115] [7167-X035] [7167-50X1/60X1] [7168] [7197]
[7197-5X01/6X01] [7198] [7198-1X41/2X41] [7649-F301] [K8]
[740X-K59X] [734X-F306] [734X-F307/7125] [734X-F308] [734X-F309]

[download type] --> Selections for the download type:

/m -
Download firmware main program.
/i -
Download firmware IPL program.
/l -
Download firmware IPL LAN program.
/a -
Download ANK font or combined ANK & CP932 font
for 7167, 7167-X115, 7167-X035, 7167-50X1/60X1, 7168, 7197,
7198, 740X-K59X, 734X-F306.
/s - Download ASIAN font for 7197, 740X-K59X , 734X-F306,
/rs - Download Receipt ASIAN Font for 7167 &
Receipt 2 Byte for 7168, 7198
/ss - Download Slip ASIAN font for 7167 & Slip 2 Byte for 7168
/sb - Download SBCS font for 734X-F307/7125, 734X-F309,
7649-F301, 7198-1X41/2X41, 7197-5X01/6X01, K8 , 734X-F308
/db - Download DBCS font for 734X-F307/7125, 734X-F309,
7649-F301, 7198-1X41/2X41, 7197-5X01/6X01 , 734X-F308

[com] --> Selections for the COM port, CPMI, IBMUSB,

HID (Only K8) or LAN:
/COMX Where X is any valid integer within 1-20.
[parameter] --> Selections for interface parameter
(Only for RS232 and Ethernet interface):
For RS232 Only: Please key in the Baud Rate, Parity and
Stop Bit - Baud Rate Selection: /[115200] | [57600] |
[38400] | [19200] | [9600] | [48 00] | [2400] | [1200]
- Parity Selection: /[none] | [even] | [odd]
- Stop Bit Selection: /[1] | [2]
For Ethernet Only: Please key in the IP Address
- IP Address Selection:/[xxx.xxx.xxx.xxx]
- xxx is a number from 0 to 255
For CPMI, IBMUSB and HID is ignore

[file] --> Selections for the filename:

Any valid binary file with extension *.mfw | *.sfn | *.dfn |
Reflashing the Printer Firmware 7-255

*.ipl | *.lan | *.bin (Only for K8)

[check model(opt)] --> Selections for the check model
(Optional Parameter):
/skip____________Bypass checking printer model number.
/noskip__________(default) Check printer model number
& exit when there's a mismatch.

[print(opt)] --> Selections for the print (Optional Parameter):

/print___________(default) Print printer
configuration form.
/noprint___ _____ Bypass printing printer
configuration form.

[status(opt)] --> Optional for Return Status

(Optional Parameter):
/noretstat (default) Utility will not return status code.
/retstat _Utility will return status code.

[ErrorTimeOut(opt)] --> Failsafe: Max Time Allowed for

Called Exe (Optional Parameter):
(ONLY USED BY TseFlash.COM
/ErrorTimeOut=xxx (minimum=420) xxx is number of
Seconds - limit 3600.
Information : Please use RS232 Interface, when switching
from ION <=> NON ION
If you fail to use the correct parameters, an error message will be displayed similar to the
following error:
Error: Too few / many command line parameters!
The following is an example of a command line:
TseFlash.com /7197-5X01/6X01 /m /COM1 /115200 /none /1 SP2M0609.MFW
/noskip /print /retstat
This command invokes the GUI interface shown in the next section and displays a
progress bar indicator. The same is seen if you run the program through the GUI
Windows GUI Printer Firmware Update Utility.
The printer firmware can be updated from the host terminal, a laptop, or a PC by
running the TSEFlash.exe utility. The three file formats for the flash firmware are the
following:
• IPL—Boot Firmware
• LAN—Boot Firmware for LAN
• MFW—Main Firmware
7-256 Reflashing the Printer Firmware

Examples of the firmware are the following:

• 7198RoL_V2001.ipl—7198 RoL Printer Boot Firmware

• 7198RoL_V2001.lan—7198 RoL Printer Boot Firmware for LAN

• 7198RoL_V5464.mfw—7198 RoL Printer Main Firmware

Note: This is only an example. The firmware version varies based on the printer and as
updates are provided.
To reflash a firmware into the printer, unzip the flash utility and the flash files being
used into a directory on the hard disk.

Using TseFlash.exe Utility

On the host terminal or PC running Windows, run the utility TSEFlash.exe*** to start
the program.
Note: The flash utility shown is for demonstration purposes only. Visit the NCR
Support Site for the latest release.
Chapter 8: Configuration Network

Summary
The Configuration Network setting page is controlled (respondent HTTP/1.0 and 1.1).
This page opens by starting a browser, and inputting directly IP address of the printer.
In this page, the settings of network of IP Addresses and others can be seen and be
changed.
Format: http ://(IP address for the printer)/

Display Format of Configuration Setting Page

On the top screen, the menu is displayed on the left frame, and information on TCP/IP
is displayed on the right frame.
On the right frame of the screen, a set content is preserved in FLASH when the
SUBMIT&RESET button is selected and the RESET processing is done. When another
screen is displayed without selecting the SUBMIT&RESET button after it changes, a set
content is annulled.
8-258 Configuration Network
Configuration Network 8-259
8-260 Configuration Network
Configuration Network 8-261

TCP/IP Setting

IP setting

Items Default value Detail

IP 192.168.1.1 Set Printer IP Address. This IP Address is effective

Address when Get IP Address is Manual.
Subnet 255.255.255.0 Set Printer Subnet Mask. This Subnet Mask
Mask Address is effective when Get IP Address is Manual.
Default 0.0.0.0 Set Printer Default Gateway. This Subnet Mask
Gateway Address is effective when Get IP Address is Manual.
Get IP Manual Select method of acquiring IP Address. Selectable
Address method is Manual or DHCP base on the Printer Dip
Switch Setting.
If Printer Dip Switch 1 OFF and Dip Switch 2 OFF,
Manual mode selected
If Printer Dip Switch 1 ON and Dip Switch 2 ON,
DHCP mode selected
DHCP IP 0.0.0.0 Set requesting specific IP address to DHCP server.
Address If set 0.0.0.0, DHCP sever allocates printer IP
address automatically.

Note: IP addresses that cannot be set with Ethernet model printer are the following:
• 255.255.255.255 (Broad cast address)

• Local loopback address

• 127.***.***.***—this is the IP Address to send to oneself and *** is any value
from 0 to 255.
8-262 Configuration Network

Default
Items Detail
value

Kind of Driver UPOS 1. Select kind of driver type.

2. Click Default Value button. The TCP setting
value is changed to default value of selected
driver.
Number of 1 Show the maximum number hosts that can be
Connections connected.
Time of Time-out 2 min Set time of time-out for link down (0–120 min).
(for Link Down) When this value is 0, Time-out disables.
Time of Time-out 2 min Set time of time-out for Idle (0–120 min). When
(for Idle) this value is 0, Time-out disables.
Configuration Network 8-263

SNMP Setting

Community Setting

Items Default value Detail

Read Only public Show SNMP community read only name.

Maximum length is 16 characters.
Read/Write Set SNMP community read-write name.
Maximum length is 16 characters.

IP Trap1 setting

Default
Items Detail
value

TRAP Disable Select whether SNMP TRAP is “Enable” or

“Disable”.
Address 0.0.0.0 Set address of host that receives SNMP TRAP.
Community Set SNMP TRAP community name.
Name Maximum length is 16 characters.
8-264 Configuration Network

IP Trap2 setting

Default
Items Detail
value

TRAP Disable Select whether SNMP TRAP is “Enable” or

“Disable”.
Address 0.0.0.0 Set address of host that receives SNMP TRAP.
Community Set SNMP TRAP community name.
Name Maximum length is 16 characters.
Configuration Network 8-265

Other Settings

Port Number setting

Default
Items Detail
value

TCP 9100 Sets port number of TCP RAW. This port number range is
1024 to 65535 (expect 3001). When Ethernet RTC Protocol
setting is TCP, it is used by sending and receiving of Real Time
Command.
UDP 3000 Sets port number of UDP command. This port number range
is 1024 to 65535 (expect 3001). This is effective when Ethernet
RTC Protocol setting is UDP.

Ethernet setting

Default
Items Detail
value

MAC --- Shows MAC Address of the printer Ethernet interface. This
Address is the unique value for each Ethernet interface.
Physical Auto Selects connection Speed and Duplex.
Layer
8-266 Configuration Network

FTP User Name setting

Items Default value Detail

User Name anonymous Show FTP User name. This is fixed.

Configuration Network 8-267

Reset Window

When the RESET button is pushed, the printer is reset. If the Configuration Network is
changed before pushing RESET, the change is not reflected in the printer. When
RESET&SUBMIT is pushed in each setting page, the change is reflected in the printer.
8-268 Configuration Network

IP Address Automatic Acquisition

The printer supports DHCP.

When Get IP Address is DHCP and DHCP IP Address is 0.0.0.0, the printer
automatically gets the IP address, Subnet Mask and Default Gateway from DHCP server. If
the printer fails in the automatic acquisition of the IP address, the printer uses the same
IP address as the Manual mode.
Note: The DHCP IP address can be seen in the Diagnostics Form of the connected
printer.
Chapter 9: Configuration Wi-Fi Network

Connect the Printer

1. Connect the printer to a 24 VDC power supply and wait for a beep after
approximately 25 seconds.
2. Print a diagnostic page by closing the receipt cover while pressing the paper feed
button.
3. Find printer S/N on the top of the diagnostic page. S/N is in 8–digit format as shown
below.

4. Through a Wi–Fi enabled device, look for printer SSID in the form of WFxxxxxxxx
where WF part is fixed and xxxxxxxx is the printer S/N found above. Left–click on
the SSID and select Connect. The example below shows available networks from a
Windows laptop.
9-270 Configuration Wi-Fi Network

Display Format of Configuration Setting Page

The setting page opens by starting a browser, and directly entering IP address of the
printer. In this page, the setting of network of IP Address can be seen and changed.
1. Open an internet browser and enter the printer IP address and select Enter. The
printer IP address can be found on the diagnostic page shown below.

2. Enter admin for both User Name and Password fields and select Log In.

User Name: admin

Password: admin
Configuration Wi-Fi Network 9-271

After entering the User Name and Password, the following menu is displayed.
9-272 Configuration Wi-Fi Network

Client Settings
This menu is used to configure the printer to the infrastructure mode according to
existing network environment, like Access Point, Security, IP address, and so forth.

On the Client Settings menu, there are two options to configure the printer. Select an
Existing Network is an option to select the access point from the list of current existing
access points. Manual Configuration to join a Network is an option to manually fill in all
the necessary information in terms of the client settings.
Configuration Wi-Fi Network 9-273

Select an Existing Network

1. Select Select an Existing Network. All the existing Access Points are listed in a
table as shown below.
2. Choose an Access Point to connect to and select Select.
9-274 Configuration Wi-Fi Network

The following menu is shown. Select Advanced Options to specify how the printer
IP address is to be assigned—DHCP or Static.

Depending on the type of security selected, various options will be displayed to allow
the user to enter information required for a particular type of security.
Note: Security information is obtained before setting up the printer.
• No Security—If No Security is selected, the following options are shown.

Security Information required: None

Configuration Wi-Fi Network 9-275

• WEP Security—If WEP is selected, the following options are shown.

Security Information required: WEP key

• WPA/WPA2 Personal—If WPA/WPA2 Personal is selected, the following options are
shown.

Security information required: Passphrase

9-276 Configuration Wi-Fi Network

• WPA/WPA2 Enterprise—If WPA/WPA2 Enterprise is selected, the following options

are shown.

Security information required: EAP Type, EAP Username; EAP Password, Certificate
Configuration Wi-Fi Network 9-277

Configure the Enterprise Security

On the Detail Client Settings Window, there are several securities that can be
configured. The following operation shows the steps on how to configure the enterprise
security.
1. Fill in the necessary information indicated in the red rectangle and select Upload
Certificates.

2. Choose each certificate and key file from the applicable folder and press Upload.
9-278 Configuration Wi-Fi Network

3. Fill in the necessary information indicated in the red rectangle and press Upload
Certificates.
Note: The format of each certificate file must be .der and the file size must be less
than 2 KB.

Once the certificate files are uploaded successfully, it pops up with a message that
says SUCCESS 3 files Uploaded.
Configuration Wi-Fi Network 9-279

4. Select Next on the Detail Client Settings Window and select Save on the
confirmation windows for all the settings.

5. Select Apply Settings to make new settings available at the end.

9-280 Configuration Wi-Fi Network

A message is displayed.

Rebooting the printer activates the new settings. The printer beeps once it connects
to the network.
Configuration Wi-Fi Network 9-281

Setting Up in Limited AP mode

This menu is used to configure the printer to the limited access point mode which
directly communicates to a system.
9-282 Configuration Wi-Fi Network

On Detail Client Settings Window, SSID, Channel, Security and DHCP setting are
available to set.
Configuration Wi-Fi Network 9-283

Once Next is selected on the Detail Client Settings Window, and after all the necessary
information are filled in, select Save on the confirmation window if all the settings are
correct. Select Apply Settings on the final window to apply the configuration.
9-284 Configuration Wi-Fi Network

After this message, rebooting the printer activates the new settings. The printer beeps
once it connects to the network. The printer SSID is configured as the access point.
Configuration Wi-Fi Network 9-285

Change Provision Web-Page User Name and Password

This menu is used to define the user name and the password to change the printer
setting.
9-286 Configuration Wi-Fi Network

Once Username and Password are filled in, Save & Apply makes the new settings
available.
Configuration Wi-Fi Network 9-287

Wifi Firmware
The setting page opens by starting a browser, and entering the IP address of the printer.
On this page, the Wifi module firmware can be updated.
Format: http://(IP address for the printer)/otafu.html
Before the Top Screen is displayed, User Name and Password are required.

User Name: admin

Password: admin
On the Top Screen, the following WiFi firmware can be selected to be updated.
• App Binaries
• WLan/MAC Binaries
• Web Page Image
9-288 Configuration Wi-Fi Network

In order to update the WiFi module, choose the relevant binary files and select Upload.

Once the update is successfully done, the following message is shown.

After this message, rebooting the printer activates the new firmware updated.
Appendix A: Specifications

Printing Specifications
Thermal Receipt Station

Print head • Fixed 576 Print Elements Direct

• Thermal Fixed Head Line of Dots
Character Standard: 13 x 24 Dots
Cell Compressed: 10 x 24 Dots
Character 0.0525-inch wide by 0.092-inch high
Size
Character 15.25 characters per inch (horizontal)
Spacing
Character 15.6 characters/inch (Standard)
Pitch
20.3 characters/inch (Compressed)
Columns For 80-mm paper:
(maximum) • 44 Columns (Standard)
• 56 Columns (Compressed)
For 58-mm paper:
• 32 Columns (Standard)
• 42 Columns (Compressed)
Print Mode Standard, Compressed, Double High, Double Wide, Upside
Down, Rotated, Underline, Scalable, Bold, Superscript, Italic,
Subscript
Resident Code Page 437, 850, 852, 860, 863, 865, 858, 866, 1252,
Fonts Katakana, 874, 862, 864, and Space page
Speed 5414 lines per minute (44 columns) maximum,
Depend on Line Spacing
Print Order Descending
A-290 Specifications

Thermal Receipt Station

Line 7.52 lines per inch (default)

Spacing 8.47, 8.13, 7.81, 7.25, 7.00, 5.98 lines per inch and variable lines
per inch.
Print Zone 2.83 inches maximum
Noise 57 dBA Sound Pressure (ISO 7779)
Graphics User-Defined Graphics, Logo
(Optional)
ECO Paper reduction, Power reduction
Other No Reverse Paper Feed
Paper 80 mm maximum
Diameter
Paper 83 meters (273 feet)
Length
Paper • 80 mm +0.5 mm / -1.2 mm
Width (3.15 inches +0.02inches/-0.047 inches)
• 58 mm +0.5 mm / -1 mm
(2.28 inches +0.02 inches/-0.039)
Paper Not Applicable
Thickness
Printable 2.83 inches maximum
Area
Specifications A-291

Power Requirements
The 7197 Series II printer receives power either from a host computer (integrated) or
from a separate in–line power supply (remote) which can be purchased separately.
Models receiving power from a power supply use one cable for communication and a
separate cable for power.

Power from Host

The host computer must provide a +24V supply to the printer.
Note: Voltage variation in the 24 V line may be within 21.6 V and 30.8 V.
Surge protection must be provided. To do this, place a 3.2-ampere time delay fuse on the
+24V line. Based on the Host Terminal Series, a specific printer power mode must be
selected.
NCR Terminal Power–Low Mode (Term Pwr–Low)—This mode must be selected
when the printer is attached to an NCR terminal that is powered by an external power
brick.
Example: 7600, 7601, 7610, 7611, and so forth.

Maximum Current
Printing time Transaction Time
Voltage Station
(Peak) (RMS)

24 Volts Slip: 11.5 6.4 A 1.8 A

Minimum: 21.6 Dots/Character
Volts Slip: 15 10.0 A 1.6 A
Dots/Character
Slip: Graphics 10.0 A 2.7 A
Receipt: Graphics 8.7 A 3.0 A
Receipt: 20% 5.2 A 1.7 A
Character
A-292 Specifications

NCR Terminal Power–High Mode (Term Pwr–High)–This mode can be selected when
the printer is attached to an NCR terminal with an internal power supply.
Example: 7403, 7459, 7606, 7616, and so forth.

Maximum Current
Printing time Transaction Time
Voltage Station
(Peak) (RMS)

24 Volts Minimum: Slip: 11.5 6.4 A 1.8 A

21.6 Volts Dots/Character
Slip: 15 10.0 A 1.6 A
Dots/Character
Slip: Graphics 10.0 A 2.7 A
Receipt: Graphics 9.1 A 3.5 A
Receipt: 20% 6.8 A 2.0 A
Character

Power from External Power Supply

The external power supply must provide a +24V line of power to the printer. Surge
protection must be provided. To do this, place a 2.0-ampere time delay fuse on the +24V
line.
A specific power mode is selected based on available external power supply. When NCR
75W external power supply is used, select (NCR 75W Ext Pwr) mode.

Maximum Current (RMS) Peak Current

Station Voltage
Printing Printing Cycle

Receipt 24 V ± 10% 4.5 A 3.5 A 9.1 A

Slip 24 V ± 10% 2.5 A 1.8 A 6.4 A

Maximum Current (RMS) Peak Current

Station Voltage
Printing Printing Cycle

Receipt 24 V ± 10% 4.5 A 3.5 A 9.3 A

Slip 24 V ± 10% 2.5 A 1.8 A 6.4 A

When NCR 60W external power supply is used, select (NCR 60W Ext Pwr) mode.
Specifications A-293

Environmental Conditions
Operating Temperature 5°C to 20°C (40°F to 120°F), models with knife
Note: Actual maximum operating temperature of printer is subjected to
external power supply adaptor unit used. If a power supply adaptor with a
lower operating temperature is selected, the operating temperature of the
printer will be limited to the operating temperature of that power supply.
Operating Humidity 5% to 90%
Condensation may occur when equipment is transferred from cold to warm
areas after shipment. The printer's design permits operation after drying
out and stabilizing at room temperature.

Reliability
The numbers in the table refer to the Mean Cycle Between Failure (MCBF) for the items
indicated.

Thermal Receipt Printer 52 Million Lines

Electronics 1,800,000 On-time Hours
Communications Card (RS232/USB) 25,000,000 On-time Hours

Communications Card (Ethernet) 11,000,000 On-time Hours

Knife 1 Million Cuts
Power Supply 200,000 On-time Hours

Note: Reliability statistics are based on averages exhibited under lab conditions and do
not constitute a warranty.

Dimensions and Weight

Height 144.90 mm (6.1 inches)
Height with Cover Open 234.50 mm (9.23 inches)

Width 145.40 mm (5.7 inches)

Depth • 186.70 mm (7.35 inches) For Standard model
• 182.60 mm (7.19 inches) For AldI model
Weight 1.70 kg (3.7 lb)
A-294 Specifications

Density of Receipt Print Lines

When the receipt station prints high density print lines (graphics), it automatically slows
down to a rate slower than 902 lines per minute. High density print lines are defined as
lines with over 50% of the dots printing on the line (there are 576 total dot columns on
the print station).

Duty Cycle Restrictions (Printing Solid Blocks)

There are restrictions on the duty cycle because of the heat generated by the receipt
thermal print head when printing solid blocks (regardless of the length of the block in
relation to the print line). The restrictions are ambient temperature, the percentage of
time (measured against one minute) of continuous solid printing, and the amount of
coverage.
Caution: When the duty cycle approaches the limits shown in the table, the receipt
print head will heat up and shut down. This occurence may damage the print head.
To avoid this problem, do one or a combination of the following:
1. Reduce the amount of coverage.
2. Reduce the time of continuous solid printing.
3. Reduce the ambient temperature.

Ambient Temperature
Amount of
Solid 25° C 35° C 50° C
Coverage

20% 100% of 1 min. 50% of 1 min. 20% of 1 min.

continuous printing continuous continuous
printing printing
40% 50% of 1 min. 25% of 1 min. 10% of 1 min.
continuous printing continuous continuous
printing printing
100% 20% of 1 min. 10% of 1 min. 3% of 1 min.
continuous printing continuous continuous
printing printing
Appendix B: Reflashing the Printer Firmware

Flash Utility is used to flash the firmware and the font files to the printer.
Note: For the detailed procedure, please refer to the NCR Printer Flash Utility Owners
Guide from the NCR web site, http://www5.ncr.com/support/support_drivers_
patches.asp?Class=External\Peripherals\Printer\FlashUtility\display.
Appendix C: Lean Receipt Utility

Lean Receipt Utility is used to set the printer ECO setting from the utility.
Note: For the detailed procedure, please refer to the NCR Printer Lean Receipt Utility
Owners Guide from the NCR web site, http://www5.ncr.com/support/support_drivers_
patches.asp?Class=External\Peripherals\Printer\LeanReceiptUtility\display.
Appendix D: Print Characteristics

Character Size
This section shows the dot pattern for characters printed on the receipt station.

Receipt Station
The following two illustrations show the dot patterns of sample characters for standard
pitch (15.6 CPI) and compressed pitch (20.3 CPI).
Note: Compressed pitch uses fewer dots horizontally than standard pitch.

Standard Pitch
D-300 Print Characteristics

Compressed Pitch

Print Zones
This section shows the printable area for the receipt station.

Receipt Station
For 80-mm Paper
The receipt station centers characters (standard pitch and compressed pitch) and
graphics on a receipt with a width of 27 dots or 80 mm (3.15 inches).
• Standard pitch: 13 x 24 dots in character cell, 44 characters (columns) per line
• Compressed pitch: 10 x 24 dots in character cell, 56 characters (columns) per line
• Double byte character: 24 x 24 dots in character cell, 24 characters (columns) per line
• Graphics: 576 addressable bits
Print Characteristics D-301

The minimum print line height is 24 dots for characters and 24 dots for graphics. The
standard print line height is 27 dots or 3.38 mm (0.133 inches) for characters (with three
extra dot rows). Refer to the illustration below (not to scale).

For 58-mm Paper

The receipt station centers characters (standard pitch and compressed pitch) and
graphics on a receipt with a width of 58 mm (2.28 inches).
• Standard pitch: 13 x 24 dots in character cell, 32 characters (columns) per line
• Compressed pitch: 10 x 24 dots in character cell, 42 characters (columns) per line
• Double byte character: 24 x 24 dots in character cell, 17 characters (columns) per line
• Graphics: 424 addressable bits
The minimum print line height is 24 dots for characters and 24 dots for graphics. The
standard print line height is 27 dots or 3.38 mm (0.133 inches) for characters (with three
extra dot rows). Refer to the illustration below (not to scale).
D-302 Print Characteristics
Appendix E: Thai Code Page Function

Outline
7197 SII supports printing of Thai characters. Code Page 874 (Thai) supports Thai
character, but, some characters of them define only a part of one character. Actual Thai
character is made up of a combination of some characters (maximum 4 characters in
CP 874) for one Thai character. 7197 SII printer supports the function which synthesizes
Thai character from Code Page 874 characters.
E-304 Thai Code Page Function

Validate Thai Code Page Function

The Thai code page function is validated when the following conditions are selected.
• Online mode
• Asian Mode = OFF
• Code Page = 874

Thai Character Configuration

The character cell of Thai character is made up of a maximum 4 parts—Top level, Above
level, Base line and Below level.)
• Top Level—places the Top level characters only. Top level character is placed on the
Above characters.
• Above Level—places the Above level characters only. The Above level character is
placed on the Base line characters.
• Base Line—places the Base level characters and Low code characters.
• Below Level –places the Below level characters. The Below level character is placed
under the Base line character.
Thai Code Page Function E-305

Character Types

Base line characters

• Base line characters are the characters encircled in red, purple, and pink.
• The characters encircled in purple will not have below level characters, but they are
rarely used.
• The characters encircled in pink will not have top level and above level. Only the
ฬcharacter is rarely used.
• Every character encircled in red and purple must have a top and below level.

Top level/Above level characters

• Characters encircled blue are Top level/Above level characters.
• Characters encircled in red and purple, and the ฬ character can be both top and
above level.
• The characters encircled in blue on the fifth line can be top level when above level
character exists. The fourth line characters encircled in blue can be above level only.
The fifth line characters encircled in blue can be both top and above level.

Below level characters

• Characters encircled in green are Below level characters. It is impossible that the top,
above and below characters are in one character.
E-306 Thai Code Page Function

Thai Character Data Procedure

Thai character data string uses the following format:
Base character, <Below character >, <Above character>, <Top character>,
Base character, ……
The printer checks whether the received character is the Base character. If the Top,
Above, Below characters are sent before the Base character, these characters are ignored.
After receiving the Base character, the printer checks the next character until it receives
the next Base character.
If next character is the Below character, the Above character or Top character, 7197 SII
checks whether these Thai characters are valid for the current Base character. If valid,
7197 SII merges the characters images on the Base character image. If invalid, the
characters are ignored.

Function Notes
This function supports standard pitch font and compressed pitch font. Thai character
height is 34 dots. The below command functions change, and are different from other
code pages.

SYN Add n Extra Dot Rows.

Note: When CP874 is selected, the line Pitch is 34 + n dot
ESC 2 Set Line Spacing to 1/6 inch.
Note: When CP874 is selected, this command is ignored.
ESC 3 SetLine Spacing.
Note: When CP874 is selected, valid parameter value is >= 34.

The line pitch is changed by below commands because the code page is changed.

ESC R Select international character set.

ESC t Select character code table.
Note: Same as ESC R.
ESC % Set/cancel the user–defined character set.
ESC L Set page mode.
ESC S Select standard mode.
FF Form Feed in page mode.
Thai Code Page Function E-307

Limitation
The unicode command is ignored under the Thai code page function. When the Asian
mode = ON, the Thai character image is not synthesized. Each character is printed
separately.
Appendix F: Arabic font support

Outline
7197 SII supports supports several features of Arabic font, such as the following:
• Contextual forms
• Word ligatures
• Reverse the Arabic strings
These features can be achieved based on the proportional font and if they are available
according to the following conditions:
• Arabic Proportional font exist in DBCS font area.
• Asian Mode is disabled.
• Codepage 1256 is selected or Arabic characters (0600–06FF) are specified in Unicode
mode.
If Arabic proportional font does not exist in the DBCS font area, the above–mentioned
features are not available, and codepage1256 isolated characters are printed in fixed
pitch.

Contextual Forms
Arabic letters have contextual forms, depending on surrounding letters in the same
word: a typical–three letter word will start with a letter in initial form, followed by a
letter in medial form and, finally, by a letter in final form
Curly writing is a way to write a word with connection to all the characters in that
word. This feature is supported in contextual forms.

Word Ligatures
Arabic Presentation Forms-A has a few characters defined as word ligatures for terms
frequently used in formulaic expressions in Arabic. By way of example, the common
ampersand (&) represents the conjunctive word and. The ampersand symbol is a
ligature.
F-310 Arabic font support

Reverse the Arabic strings

Arabic writing is from right to left by aligning right margin. The data received by the
printer will reverse the arabic string and print as per the Arabic format, which is right to
left.

Proportional Font
The printer has the following resident proportional characters for Arabic functions
(Unicode base).

Lower characters 0020–007F

Arabic (Basic) 0600–06FF, 225 characters
Arabic Supplement 0750–077F, 48 characters
Arabic Extended-A 08A0–08FF, 39 characters
Arabic Presentation Forms-A FB50–FDFF, 535 characters
Arabic Presentation Forms-B FE70–FEFF, 140 characters

The characters of Codepage 1256 are covered by the above–mentioned characters.

Proportional Font Conversion Handling of Arabic

Express a code as follows:

Proportional font code of Arabic: Select Unicode Mode (ESC +) :

Note: Include Lower character.

Other codes: Cancel Unicode Mode (ESC +):
Arabic font support F-311

Receiving data

Limitations
Due to the features of Arabic font, there are several limitations in terms of the character
attributes. Refer to the command description of Print Characteristic Commands in
detail.

Invalid command list

This is a list of commands which are not available if a new Arabic character is used.

Command Command name Remarks

ESC DC2 Select 90 Degree Counter-Clockwise Rotated

Print
ESC SYSN Select Pitch (Column Width)
ESC SP Set Character Right-Side Spacing
ESC ! Select Print Modes Bit0, Bit3
Invalid
ESC % Select or Cancel User-Defined Character Set
ESC & 3 Define User-Defined Characters
ESC : Copy Character Set from ROM to RAM
ESC ? Cancel User-Defined Characters
ESC E Select or Cancel Emphasized Mode
ESC G Select Double Strike
ESC H Cancel Double Strike
ESC I Select or Cancel Italic Print
F-312 Arabic font support

Command Command name Remarks

ESC V Select or Cancel 90 Degrees Clockwise Rotated

Print
ESC { Select or Cancel Upside Down Printing Mode
US ENQ Selects Superscript or Subscript Modes

The following table contains a list of commands which are ignored if the command is
sent in the middle of a line that includes an Arabic character.

Command Command name Remarks

DC2 Select Double-Wide Characters

ESC - Select or Cancel Underline Mode
ESC r Select Print Color
GS ! Select Character Size
GS B Select or Cancel White/Black Reverse Printing
Mode
ESC ! Select Print Modes Bit4, Bit5
Invalid

Horizontal Positioning Commands

Ex) HT Horizontal Tab (6,12,18)

Invalid command (example)

Ex) ESC DC2 Select 90 Degree Counter-Clockwise Rotated Print
CodePage CP437 + Receive data
Arabic font support F-313

CodePage CP437 + Receive data

CodePage CP437 + Receive data(Unicode)

CodePage CP437 + Receive data(Unicode)

CodePage CP1256 + Receive data

CodePage CP1256 + Receive data

CodePage CP1256 + Receive data(Unicode)

F-314 Arabic font support

CodePage CP1256 + Receive data(Unicode)

Invalid command in middle of the line (example)

It is invalid for the middle of the line Ex) DC2 Select Double-Wide Characters
CodePage CP437 + Receive data

CodePage CP437 + Receive data

CodePage CP437 + Receive data(Unicode)

CodePage CP437 + Receive data(Unicode)

CodePage CP1256 + Receive data

Arabic font support F-315

CodePage CP1256 + Receive data

CodePage CP1256 + Receive data(Unicode)

CodePage CP1256 + Receive data(Unicode)

Printing Layout (Over the Area)

If the Arabic character line exceeds printable area, it will be printed as bellows.
F-316 Arabic font support

Character Sets
The following pages show the character sets.
• PC Code Page 437 (US)
• PC Code Page 850 (Multilingual)
• PC Code Page 852 (Slavic)
• PC Code Page 860 (Portuguese)
• PC Code Page 862 (Hebrew)
• PC Code Page 863 (French-Canadian)
• PC Code Page 864 (Arabic)
• PC Code Page 865 (Nordic)
• PC Code Page 866 (Cyrillic)
• PC Code Page 1252 (Windows Latin #1)
• PC Code Page 1256 (Windows Arabic)
• PC Code Page Katakana
• Hungary
• PC Code Page 874 (Thai)
• Space Page
• Code Page 932
• Code Page 936
• Code Page 949
• Code Page 950
Arabic font support F-317

Code Page 950 Code Page 437, 850, 852 and 858
F-318 Arabic font support

Code Page 860, 862, 863 and 864

Arabic font support F-319

Code Page 865, 866, 874 and 1252

F-320 Arabic font support

Code Page 1256 and Katakana

Arabic font support F-321

Code Page 932

F-322 Arabic font support
Arabic font support F-323
F-324 Arabic font support
Arabic font support F-325
F-326 Arabic font support
Arabic font support F-327
F-328 Arabic font support
Arabic font support F-329
F-330 Arabic font support

Code Page 936 Simple Chinese

Arabic font support F-331
F-332 Arabic font support
Arabic font support F-333
F-334 Arabic font support
Arabic font support F-335
F-336 Arabic font support
Arabic font support F-337
F-338 Arabic font support
Arabic font support F-339
F-340 Arabic font support
Arabic font support F-341
F-342 Arabic font support

Code Page 949 Korean

Arabic font support F-343
F-344 Arabic font support
Arabic font support F-345
F-346 Arabic font support
Arabic font support F-347
F-348 Arabic font support
Arabic font support F-349
F-350 Arabic font support
Arabic font support F-351
F-352 Arabic font support
Arabic font support F-353
F-354 Arabic font support
Arabic font support F-355
F-356 Arabic font support
Arabic font support F-357

Code Page 950 Traditional Chinese

F-358 Arabic font support
Arabic font support F-359
F-360 Arabic font support
Arabic font support F-361
F-362 Arabic font support
Arabic font support F-363
F-364 Arabic font support
Arabic font support F-365
F-366 Arabic font support
Arabic font support F-367
F-368 Arabic font support
Arabic font support F-369