SMART Board® M600

series
Interactive whiteboard
User’s guide

For models M680, M685, M680V and M685V

Product registration
If you register your SMART product, we’ll notify you of new features and software upgrades.

Register online at smarttech.com/registration.

Keep the following information available in case you need to contact SMART Support.

Serial number:

Date of purchase:
FCC warning
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the US Federal Communications Commission
Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This
equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturer’s instructions, may cause
harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be
required to correct the interference at his own expense.

Trade-mark notice
SMART Board, SMART Notebook, DViT, SMART Ink, smarttech, the SMART logo and all SMART taglines are trade-marks or registered trade-marks of
SMART Technologies ULC in the US and/or other countries. Microsoft and Windows are either registered trade-marks or trade-marks of Microsoft Corporation in
the US and/or other countries. Mac is a trade-mark of Apple Inc., registered in the US and other countries. All other third-party product and company names may be
trade-marks of their respective owners.

Copyright notice
© 2013 SMART Technologies ULC. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or
translated into any language in any form by any means without the prior written consent of SMART Technologies ULC. Information in this manual is subject to
change without notice and does not represent a commitment on the part of SMART.
This product and/or use thereof covered by one or more of the following US patents: smarttech.com/patents. Contents are subject to change without notice.
09/2013
Important information
Before you install and use your SMART Board® M600 series interactive whiteboard, read and
understand the safety warnings and precautions in this user’s guide and the warnings document
included. The warnings document included describes the safe and correct operation of your
SMART Board interactive whiteboard and its accessories, helping you to prevent injuries and
equipment damage.

N OTE

In this document, the term “interactive whiteboard” refers to your interactive whiteboard and its
accessories and options.

i
Contents
Important information i

Chapter 1: Introducing your SMART Board M600 series interactive whiteboard 1

Introduction 1
Features 2
Feature highlights 2

Pen tray 2

DViT technology 2

Multitouch gestures 2

Dual touch and dual write 2

Durable surface 2

Computer requirements 2
How does your SMART Board interactive whiteboard work? 3
Windows and Mac computers 3

Installation tips 4
Extending your USB cable 4

Avoiding electromagnetic interference (EMI) 4

Accessories and replacement parts 5

Chapter 2: Connecting your interactive whiteboard to a computer 7

Overview 7
Matching your computer’s resolution to your projector’s resolution 7

Installing SMART Product Drivers 7

Calibrating your interactive whiteboard 8
Orientating your interactive whiteboard 9

Chapter 3: Using your interactive whiteboard 11

Using the Pen Tray 12
Pen tray buttons 12

Understanding the Select button's status light 13

Customising the pen tray buttons 14

iii
CONT ENT S

Using the Floating Tools toolbar 14

Using gestures, dual touch and dual write 15
Single-finger gestures 16

Selecting and deselecting an object (clicking) 16

Displaying menu options (right-clicking) 16

Dragging an object or scroll bar 16

Double-clicking 16

Displaying the next or previous page 17

Multi-finger gestures 17

Displaying menu options (right-clicking) 17

Enlarging an area or object 17

Reducing the scale of an object 17

Scrolling horizontally or vertically 17

Rotating an object 18

Best practices for gestures and tools 18

Updating your SMART software 19

Chapter 4: Maintenance and troubleshooting 21

Tips for trouble-free performance 21
Cleaning your interactive whiteboard 22
General troubleshooting 23
Adjusting the projected image 23

Resetting your interactive whiteboard 23

Preventing USB cable issues 23

Troubleshooting tips 23

Troubleshooting using the status light 27

Transporting your interactive whiteboard 29

Contacting SMART Support 29

iv
CONT ENT S

Appendix A: Hardware environmental compliance 31

Waste Electrical and Electronic Equipment and Battery regulations (WEEE and Battery
Directives) 31
Batteries 31

Index 33

v
Chapter 1
Introducing your SMART Board
M600 series interactive
whiteboard
Introduction 1
Features 2
Feature highlights 2
Pen tray 2
DViT technology 2
Multitouch gestures 2
Dual touch and dual write 2
Durable surface 2
Computer requirements 2
How does your SMART Board interactive whiteboard work? 3
Windows and Mac computers 3
Installation tips 4
Extending your USB cable 4
Avoiding electromagnetic interference (EMI) 4
Accessories and replacement parts 5

Introduction
Your SMART product is a wall-mounted, front projection interactive whiteboard. It enables you to
do everything that you can do at your computer—open and close applications, scroll through files,
teach collaborative lessons, create new documents or edit existing ones, visit websites, play
video clips and more—by touching the interactive surface with your finger or the included pen.
When you connect your interactive whiteboard to a computer and a projector, your computer
image displays on the interactive surface. You can write over any application in digital ink, and
then save these notes to a file in SMART Notebook™ collaborative learning software for future
reference and distribution.

Your SMART Board M600 series interactive whiteboard is a full-speed USB 2.0 device with an
external power supply. Your interactive whiteboard receives power from a wall socket through the
country-specific power supply and cable included.

1
CHAPTER 1
Introducing your SMART Board M600 series interactive whiteboard

Features
Your SMART Board M600 series interactive whiteboard is durable and reliable. It features a
rugged, hardened interactive surface, two damage-resistant pens and SMART’s proprietary
DViT® (Digital Vision Touch) technology. The SMART Board M680 interactive whiteboard
measures 195.6cm (77") diagonally and has a 4:3 aspect ratio, while the M685 interactive
whiteboard measures 221cm (87") diagonally and has a 16:10 aspect ratio.

Feature highlights
Pen tray
The pen tray connects to the interactive whiteboard and holds the two included pens. It features
colour select buttons to change digital ink colours. The on-screen keyboard, the right-click and
the orientate features are also accessible with pen tray buttons.

SMART Board M680V and M685V interactive whiteboards feature a durable pen ledge that holds
the two included pens.

DViT technology
Four digital cameras, one in each of the interactive whiteboard’s corners, track the position of
your finger or the pen as it moves across the interactive surface.

Multitouch gestures
Your interactive whiteboard supports multitouch gestures (Windows® and Mac only). You can
use two fingers to resize an object on a page, to zoom in and out, to rotate an object and more.

Dual touch and dual write

Your interactive whiteboard supports dual touch (Windows and Mac only). Two users can use
their fingers to simultaneously perform mouse functions or write on the interactive whiteboard.

Durable surface
The interactive surface is scratch-resistant, dent-resistant and optimised for projection.

Computer requirements
To successfully power your interactive whiteboard and run SMART Product Drivers, your
computer must meet certain minimum requirements. For a complete list of computer
requirements, go to smarttech.com/downloads and browse to the latest SMART Notebook
software release notes applicable to your operating system.

2
CHAPTER 1
Introducing your SMART Board M600 series interactive whiteboard

How does your SMART Board interactive

whiteboard work?
Your interactive whiteboard functions as an input device for your computer, enabling you to work
in any application on your connected computer. You need two additional components to use your
interactive whiteboard: a computer and a digital projector. These components work together as
follows:

l Your computer runs an application and sends the image to your projector.

l Your projector casts the image onto your interactive whiteboard.

l Your interactive whiteboard detects contact with its screen and sends each contact point to
the connected computer.

Use the pen tray buttons to select different tools. For example, press the left-click button so that
when you touch your interactive whiteboard’s surface, the touch of your finger becomes a mouse
click and you can control your computer from your interactive whiteboard. When you pick up a
pen and press one of the colour buttons, digital ink appears, enabling you to write over your
desktop or any open application.

When you install SMART Product Drivers, a Floating Tools toolbar appears on your desktop. You
can change pen settings such as the transparency, colour and width of the ink. You can then
save your notes to a file in SMART Notebook software. You can also customise other tools, such
as the width of the eraser tool you use to erase your notes.

Windows and Mac computers

SMART Notebook collaborative learning software includes SMART Ink™ and
SMART Product Drivers. SMART Ink works with SMART Product Drivers to enable you to write
on your screen in digital ink using your interactive product’s pen or your finger.

SMART Ink starts automatically when you start your computer, and the
SMART Ink toolbar appears in the title bar of each open window on your
computer.

N OTE

SMART Notebook software doesn’t display the SMART Ink toolbar because it includes its own
ink tools that you can use to write directly in your file.

You can press SMART Ink to select ink properties and to perform common tasks such as
capturing your notes.

SMART Ink includes SMART Ink Notes which enable you to write in digital ink anywhere on your
desktop. When you write outside of the open windows on your computer, a SMART Ink Note
appears and you can write inside the note.

3
CHAPTER 1
Introducing your SMART Board M600 series interactive whiteboard

SMART Ink also includes the SMART Ink Document Viewer, which enables you to view your
PDF files and to write over them in digital ink.

For more information on using SMART Ink, see the SMART Ink user’s guide
(smarttech.com/kb/170191).

Installation tips
For the installation instructions for your SMART Board M600 series interactive whiteboard, see
the SMART Board M600 series interactive whiteboard installation guide
(smarttech.com/kb/170429). If you purchased a floor stand, wall-mount or an interactive
whiteboard system that includes a projector or other components, refer to the installation
documents included with those components.

The optimal mounting height is 196 cm (77") from the floor to the centre of the installation
brackets. However, consider the general height of your user community when you choose a
location for wall-mounting your interactive whiteboard and adjust accordingly.

Ensure that you use the correct mounting hardware for your wall type. You can also order the
SMART Board interactive whiteboard hardware kit (Part No. 1020342) from your authorised
SMART reseller.

Extending your USB cable

The USB cable included with your SMART Board M600 series interactive whiteboard is within
the limit defined by the USB standard for maximum length. Your interactive whiteboard includes a
5m (16') USB cable.

IMPOR TA N T

The combined USB cables connected from your interactive whiteboard to your computer
should not exceed 5m (16' 5").

However, if this cable isn’t long enough to reach from your computer to your interactive
whiteboard, you can use a bus-powered hub, such as the active USB extension cable (Part No.
USB-XT) to extend your USB connection.

Avoiding electromagnetic interference (EMI)

You can take some precautions to prevent EMI to your interactive whiteboard:

l Don’t route USB cables parallel to power cables.

l Cross USB cables over power cables at a 90º angle to reduce the risk of interference on the
USB cables.

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CHAPTER 1
Introducing your SMART Board M600 series interactive whiteboard

l Don’t route USB cables close to common sources of EMI, such as electric motors or
fluorescent lighting ballasts.

l Don’t bend USB cables sharply.

l Don’t use USB plug adapters or passive USB wall plates.

Accessories and replacement parts

For a full list of items that you can order for your SMART Board M600 series interactive
whiteboard, go to smarttech.com/accessories.

Contact your authorised SMART reseller (smarttech.com/wheretobuy) to order accessories and

standard replacement parts for your SMART Board M600 series interactive whiteboard.

5
Chapter 2
Connecting your interactive
whiteboard to a computer
Overview 7
Matching your computer’s resolution to your projector’s resolution 7
Installing SMART Product Drivers 7
Calibrating your interactive whiteboard 8
Orientating your interactive whiteboard 9

Overview
Your SMART Board M600 series interactive whiteboard’s USB interface enables you to connect
your interactive whiteboard to your computer. The USB cable included provides a digital signal
from your computer to your interactive whiteboard and the power supply included provides power
to the interactive whiteboard.

Matching your computer’s resolution to your projector’s resolution

Ensure that the resolution settings for your projector and computer match. If your computer’s
resolution doesn’t match the projector’s native resolution, the image doesn’t properly fill the
interactive surface and can shimmer or appear distorted.

Set the projector to its optimal image resolution by following the instructions included with your
projector and then set your computer’s resolution to match. If you need help changing your
computer’s resolution, see the instructions included with your operating system.

You might need to adjust your computer’s refresh rate to obtain the best results. Set the computer
to an initial refresh rate of 60 Hz and then adjust this rate up or down to determine the ideal refresh
rate. For more information on changing your computer’s refresh rate, see the instructions included
with your operating system.

Installing SMART Product Drivers

You can install SMART Product Drivers on any computer that meets certain minimum operating
specifications by using the software installation DVD included with your SMART product or by
downloading it from smarttech.com/downloads.

7
CHAPTER 2
Connecting your interactive whiteboard to a computer

IMPOR TA N T

You must install the latest version of SMART Product Drivers on your Windows or Mac
computer in order to write in digital ink and to use touch on the interactive whiteboard’s surface.

For a complete list of computer requirements, go to smarttech.com/downloads and browse to the

latest SMART Notebook release notes applicable to your operating system.

Calibrating your interactive whiteboard

Digital cameras in the corners of the interactive whiteboard track the position of the pens and
your finger on the interactive surface and then send the information to the SMART software,
which interprets this information as mouse clicks, digital ink or ink removal in the appropriate
location.

If you haven't used your interactive whiteboard before, you must perform a calibration. This
process ensures that the cameras accurately track your finger and the pens on the interactive
surface. If the system detects incorrect calibration parameters, a warning bubble may also
appear recommending that you perform a calibration.

To calibrate your interactive whiteboard

1. The first time you connect your interactive whiteboard, press the Please calibrate the
SMART Board interactive whiteboard pop-up bubble that appears in the bottom right
corner of your screen.

If the pop-up doesn't appear, click the SMART software icon in the Windows notification
area or Mac Dock and select SMART Settings > SMART Hardware Settings >
Advanced > Calibrate.

The calibration window opens.

8
CHAPTER 2
Connecting your interactive whiteboard to a computer

2. With a pen tray pen, press the first target.

3. Keeping the pen on the interactive whiteboard surface, draw along the track until you reach
the second target. Keep the pen in the track, regardless of where the digital ink appears.

4. When you reach the second target, lift the pen from the surface.

5. If the calibration window remains open, the cameras require further calibration. Trace your
pen around the track a second or even a third time until the calibration window closes.

The orientation screen appears.

Orientating your interactive whiteboard

Once you have installed SMART Product Drivers on your computer and have completed the
calibration procedure, an orientation screen appears. Orientating your interactive whiteboard
ensures the greatest possible level of writing and touch accuracy. Orientate your interactive
whiteboard any time your projector or interactive whiteboard has been moved since you last used
it, or whenever the mouse pointer isn’t properly aligned with the pen or your finger when you touch
the interactive surface.

To orientate your interactive whiteboard

1. On the interactive surface, click the SMART software icon in the notification area
(Windows) or Dock (Mac) and then select Orientate.

The Orientation screen opens.

2. Pick up a pen from the pen tray.

3. Beginning at the first target on the screen, touch the centre of the target firmly with the tip of
the pen and hold the pen steady until the target turns green. When you lift the pen the target
moves to the next point.

4. Repeat step 3 on all the targets.

5. The Orientation screen closes.

9
Chapter 3
Using your interactive
whiteboard
Using the Pen Tray 12
Pen tray buttons 12
Understanding the Select button's status light 13
Customising the pen tray buttons 14
Using the Floating Tools toolbar 14
Using gestures, dual touch and dual write 15
Single-finger gestures 16
Selecting and deselecting an object (clicking) 16
Displaying menu options (right-clicking) 16
Dragging an object or scroll bar 16
Double-clicking 16
Displaying the next or previous page 17
Multi-finger gestures 17
Displaying menu options (right-clicking) 17
Enlarging an area or object 17
Reducing the scale of an object 17
Scrolling horizontally or vertically 17
Rotating an object 18
Best practices for gestures and tools 18
Updating your SMART software 19

When you touch your interactive whiteboard’s surface, the interactive whiteboard registers the
horizontal and vertical (or x and y) coordinates on the interactive surface. Your computer’s mouse
driver interprets those coordinates and moves the pointer to the corresponding point on the
projected image.

WARNING

Do not stand (or allow children to stand) on a chair to touch the surface of the SMART Board
product. Instead, safely fix the product at the appropriate height on a wall or use a SMART floor
stand.

11
CHAPTER 3
Using your interactive whiteboard

To open an application on your interactive whiteboard, press twice consecutively on the

application’s icon. When you press twice to open an application, it’s the same as double-clicking
your mouse to open an application on your computer. Similarly, each time that you press once on
the interactive surface, it’s the same as a single left click.

N OTE

If necessary, move the mouse or touch the interactive whiteboard’s surface or press any key
on your keyboard to bring your computer out of standby mode.

Using the Pen Tray

In addition to providing a convenient place to hold the included pens, the interactive pen tray on
your SMART Board M680 or M685 interactive whiteboard has several controls and indicators.

N OTE

SMART Board M680V and M685V interactive whiteboards feature a durable pen ledge that
holds the two included pens, rather than an interactive pen tray.

Pen tray buttons

In the centre of the pen tray, there are six buttons. The middle four change the colour of digital ink
that appears when you touch the screen. The buttons on either side of the pen colour buttons
default to the select (left button) and eraser (right button) functions. These buttons light up to
indicate the current selected tool.

The buttons on the right side of the pen tray enable the right-click, on-screen keyboard and
orientation functions.

12
CHAPTER 3
Using your interactive whiteboard

Understanding the Select button's status light

The Select button's light also indicates the status of the interactive whiteboard. The Select
button's light is solid white when the system is working properly.

The following table shows the Select button's normal states. If the light's behaviour doesn't
match a state listed here, see General troubleshooting on page 23.

Select light state Meaning

Flashing white Your interactive whiteboard is receiving power and is

communicating successfully with your computer's
USB HID driver but SMART Product Drivers isn't installed.
N OTE
In HID mode, interactive whiteboard tools such as the
pens are unavailable, but you can move the mouse pointer
and perform mouse functions by touching the interactive
surface. The Right-Click button on the pen tray might
work, depending on the version of operating system
you’re using. Neither the Keyboard nor the Orientate
button works in HID mode.

13
CHAPTER 3
Using your interactive whiteboard

Select light state Meaning

Solid white Your interactive whiteboard is receiving power and is

communicating successfully with SMART Product Drivers.
When you press another pen tray button, the Select button's
light turns off and the light on the button you pressed turns
on.
Solid amber The controller module is in service mode or the firmware is
being updated.

Off You have selected a non-standard digital ink colour using

SMART Notebook software or SMART Ink, your interactive
whiteboard isn't receiving power or your interactive
whiteboard is in Standby mode.

Customising the pen tray buttons

You can customise your pen tray button settings. For example, you can change line
transparency, colour and style; you can change the width of the eraser; and you can change the
Keyboard and Right-Click button settings so that they perform another action.

To customise the pen tray button settings

1. Press the SMART software icon in the Windows notification area or Mac Dock and then
select SMART Settings.

SMART settings opens.

2. Press SMART Hardware Settings and select your SMART Board interactive whiteboards.

3. Select Pen and Button Settings from the drop-down list and then select the button that you
want to customise.

4. Follow the on-screen instructions.

For more information about customising your settings, open the online Help by pressing the
SMART software icon in the Windows notification area or Mac Dock, selecting Help Centre and
then selecting SMART Hardware Settings.

Using the Floating Tools toolbar

You must install and run SMART Product Drivers on your connected computer to have use of the
Floating Tools toolbar. Whilst you work on your interactive whiteboard, the toolbar floats over
your desktop and any open application. Use your finger or the provided pen tray pens to select a
tool from this customisable toolbar to click, write, erase and open SMART Notebook software on
your interactive whiteboard.

For more information on how to use SMART Notebook software, see smarttech.com/support.

14
CHAPTER 3
Using your interactive whiteboard

To open the Floating Tools toolbar

Press the SMART software icon in the notification area (Windows)or Dock (Mac) and then
press Show Floating Tools.

N OTES
o SMART Notebook software includes additional toolbars which allow you to control
digital ink pens and other drawing tools.
o You can move this toolbar to either the left or right side of the screen.
o You can move this toolbar lower on your screen so that younger students can reach
it.
o You’re unable to rotate this toolbar horizontally.

Using gestures, dual touch and dual write

Your interactive whiteboard supports multitouch gestures, dual touch and dual write with your
Windows or Mac computer. Some gestures might not work in all operating systems.

Multitouch gestures enable you to use pre-determined commands on your interactive whiteboard
without using the keyboard or mouse. With a series of two-finger touches on your interactive
whiteboard screen, you can navigate pages, change the look of an object and more.

Dual touch enables two users to touch the interactive whiteboard and to simultaneously perform
mouse functions.

15
CHAPTER 3
Using your interactive whiteboard

Dual write enables two users to use their fingers to write on the interactive whiteboard at the
same time.

Single-finger gestures
You can perform some gestures using one finger, including selecting an object and double-
clicking.

Single-finger gestures include the following:

Selecting and deselecting an object (clicking)

Quickly press and release the interactive surface to select or
deselect an object or option. This performs a standard mouse click.

N OTE

This gesture starts applications if your operating system is set to start applications on a single
click.

Displaying menu options (right-clicking)

Press and hold the screen with your finger.

In SMART Notebook software, Windows and Microsoft® Office

programs, the right-click menu appears.

Dragging an object or scroll bar

Press and hold an object or scroll bar on the screen. Keep your finger
on the screen and slowly move the object or scroll bar. When you
reach the position that you want, release your finger.

Double-clicking
Quickly press and release the interactive surface twice in the same
spot. This performs a standard double-click.

N OTE

This gesture starts applications if your operating system is set to start applications on a double-
click.

16
CHAPTER 3
Using your interactive whiteboard

Displaying the next or previous page

Press the screen and then quickly press again directly to the right of
that point to display the next page.

Press the screen and then quickly press again directly to the left of that
point to display the previous page.

Multi-finger gestures
You can perform some gestures using two or more fingers, including scaling, scrolling and
manipulating objects. Multi-finger gestures include the following:

Displaying menu options (right-clicking)

Using two fingers on the same hand, press and hold the screen with your left finger and then
press the screen once with your right finger.

Release your left finger from the screen and then select a menu item with any finger.

Enlarging an area or object

Use one finger on each hand to press in the centre of the area or object
and then drag your fingers away from each other.

Reducing the scale of an object

Use one finger on each hand to press the screen at opposite ends of
the area or object and then drag your fingers towards each other.

This gesture either scales an object on a page, or the entire page,

depending on the application.

Scrolling horizontally or vertically

Use two fingers on the same hand to press the screen.

Keeping your fingers on the screen, move up, down, left or right on the
page. Release your fingers when you’re satisfied with the view.

17
CHAPTER 3
Using your interactive whiteboard

Rotating an object
Place one finger on either side of the object that you want to rotate.
Keep one finger stationary and quickly move your second finger around
the object. Release your fingers from the screen when you’re satisfied
with the angle.

Best practices for gestures and tools

Follow these guidelines when you use gestures and tools with your interactive product.

Hold your fingers perpendicular (90°) to the interactive surface at the contact point.

90°

90°

Keep your thumb and other fingers away from the interactive surface. They can generate
unintentional commands.

18
CHAPTER 3
Using your interactive whiteboard

Keep your other hand, elbows and loose clothing away from the interactive surface. They can
generate unintentional commands.

For “click” commands, quickly tap your finger on the interactive surface. Also, make sure that you
lift your finger far enough away from the interactive surface between presses so that your finger is
out of the interactive whiteboard cameras’ view.

Updating your SMART software

To update your SMART software, go to the SMART software download page or use
SMART Product Update (SPU).

To check for software updates

1. Click the SMART software icon in the Windows notification area or the Mac Dock and then
select Check for Updates and Activation.

The SMART Product Update dialogue box appears listing the SMART software products
installed on your computer.

N OTE

If you don’t see the Check for Updates and Activation option, contact your network
administrator.

2. Click the Update button beside the software that you want to update.

Your SMART software updates automatically.

19
Chapter 4
Maintenance and
troubleshooting
Tips for trouble-free performance 21
Cleaning your interactive whiteboard 22
General troubleshooting 23
Adjusting the projected image 23
Resetting your interactive whiteboard 23
Preventing USB cable issues 23
Troubleshooting tips 23
Troubleshooting using the status light 27
Transporting your interactive whiteboard 29
Contacting SMART Support 29

Tips for trouble-free performance

Your SMART Board interactive whiteboard is durable, but take care to prevent any damage to it
and its parts.

l Replace the pen when the nib wears out.

l Don’t touch the interactive surface with sharp or pointed objects.

l Don’t set up and use your interactive whiteboard in an area with excessive levels of dust,
humidity or smoke.

l Don’t use low-odour dry-wipe markers because they can be very difficult to erase.

l Don't obstruct the cameras’ view of the interactive whiteboard. For example, don't place
magnets, stickers or adhesive tape on the interactive surface, or rest any objects, including
your hand or the pens, in the recess at the bottom of the interactive surface because this
interferes with the corner cameras’ ability to detect your finger or pens on the interactive
surface.

21
CHAPTER 4
Maintenance and troubleshooting

Cleaning your interactive whiteboard

With proper care, your interactive whiteboard will provide years of trouble-free service. Follow
these tips to keep your interactive whiteboard clean.

C A U TION

Do not use harsh chemicals or abrasive cleaners on your interactive whiteboard.

IMPOR TA N T

l Before you clean your interactive whiteboard, disconnect its USB and power cables.

l To view dirt or streaks more easily, set your projector to standby (lamp off) mode.

l To clean dust, dirt and finger grease, wipe the interactive surface with a damp cloth or
sponge. Use mild soap, if required.

l Don’t spray cleaner directly onto the interactive surface. Instead, spray a light amount of
cleaner onto a cloth and then gently wipe the interactive surface.

l Don’t allow excess cleaner to flow onto the frame’s reflective surfaces or the cameras in the
corners of the frame.

l Don’t touch the digital cameras located in the corners of the frame. Don’t attempt to clean
the digital cameras without specific instructions from SMART Technologies.

l If ink is accidentally used on your interactive whiteboard, remove the ink as soon as
possible. Ink becomes more difficult to remove the longer it stays on the interactive surface.

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CHAPTER 4
Maintenance and troubleshooting

General troubleshooting
Adjusting the projected image
If your projector isn’t installed in a fixed location, you can correct many image problems by
shifting your projector so that the projected image fits squarely on the interactive surface.
Optimally, each side of the image should extend almost to the edge of the interactive surface.

For more information on your projector, go to smarttech.com/support.

Resetting your interactive whiteboard

You can reset your interactive whiteboard by disconnecting and then reconnecting the power
cable. This turns the power off and back on, restarting all components of your interactive
whiteboard.

Preventing USB cable issues

To troubleshoot some common cable routing issues, try disconnecting accessories such as USB
hubs and USB extension cables that are connected to your interactive whiteboard.

The basic system consists of the SMART Board M600 series interactive whiteboard, a USB
cable, a power cable, computer hardware, a computer operating system and
SMART Product Drivers. You can try isolating and replacing each component to identify the
cause of the connectivity issue.

Troubleshooting tips
This section describes some symptoms, causes and solutions for problems that you could
experience with your interactive whiteboard.

Try the troubleshooting tips in the following table to quickly resolve most issues with your
product.

N OTE

These procedures vary, depending on your operating system and your system preferences.

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CHAPTER 4
Maintenance and troubleshooting

Symptoms Cause Solution

No image is Your projector isn’t receiving a video Check the video cable
projected on your signal. connections.
interactive Ensure that the correct video
whiteboard, or a “No input is selected on your
Input” message projector.
appears. Ensure that your projector is on
and that it’s connected to a
power source.
If you’re using a laptop
computer, turn on the external
video connection. Refer to your
laptop’s user’s guide for more
information.

Your computer is in standby mode. Move the mouse, or touch the

interactive surface or any key
on your keyboard to bring your
computer out of standby mode.

Your computer is off. Turn on your computer (or press

your computer’s reset button)
and then log on as usual.

The projected image Your projector’s position, zoom and Adjust the projector’s position,
is blurry, too large or focus settings aren’t adjusted. zoom and focus settings. Refer
doesn’t completely to your projector’s user’s guide
fill your interactive for more information.
whiteboard’s screen.
Your computer’s video resolution Consult your projector’s user’s
settings don’t match your projector’s guide for the correct computer
native resolution. video resolution and then go to
Windows control panel or Mac
System Preferences to change
the computer video resolution to
match your projector.

24
CHAPTER 4
Maintenance and troubleshooting

Symptoms Cause Solution

The SMART Board Tools isn’t running. Start SMART Board Tools.
SMART software For Windows computers, select
icon doesn’t appear Start > All Programs >
in the notification SMART Technologies >
area (Windows) or SMART Board Tools 2013.
dock (Mac). For Mac computers, select
Finder > Applications >
SMART Technologies >
Board Tools.
SMART Product Drivers isn’t Install SMART Product Drivers
installed on your computer. For details
about installing
SMART Product Drivers, see
Installing
SMART Product Drivers on
page 7.

The orientation Your computer could be sending input Press ALT+TAB on your
procedure doesn’t to an application other than the keyboard to change your
proceed to the interactive whiteboard’s orientation operating system’s focus to the
second point. screen. interactive whiteboard’s
orientation screen.
Alternatively, open SMART
settings and select
Orientate/Align the
SMART Product.

25
CHAPTER 4
Maintenance and troubleshooting

Symptoms Cause Solution

The interactive Your interactive whiteboard isn’t Orientate your interactive

surface doesn’t orientated. whiteboard. For more
respond when you information about orientating
touch it, the pointer your interactive whiteboard, see
moves erratically or Orientating your interactive
gaps appear when whiteboard on page 9.
you draw or write.
SMART Board Tools isn’t running. Start SMART Board Tools.
For Windows computers, select
Start > All Programs >
SMART Technologies >
SMART Board Tools 2013.
For Mac computers, select
Finder > Applications >
SMART Technologies >
Board Tools.

SMART Product Drivers isn’t Install SMART Product Drivers

installed. on your computer. For details
about installing
SMART Product Drivers, see
Installing
SMART Product Drivers on
page 7.

Not all components of Remove

SMART Product Drivers are installed SMART Product Drivers from
on your computer. your computer and then install
SMART Product Drivers again.

A camera is obscured. Remove any object attached to

the interactive surface or resting
in the bottom bezel behind the
pen tray.

26
CHAPTER 4
Maintenance and troubleshooting

Symptoms Cause Solution

There is a small red SMART Product Drivers is unable to Ensure that the USB cable is
× on the detect your interactive whiteboard. connected from your computer
SMART software to your interactive whiteboard
icon. and that the USB cable isn’t
longer than 5m (16').
SMART Board service isn’t running. Start SMART Board service:
1. In the notification area
(Windows) or Dock (Mac),
press the SMART
software icon and then
press SMART Settings.
SMART Settings opens.
2. Select About Software
and Product Support >
Tools > Diagnostics.
The SMART Board
Diagnostics window
opens.
3. Select Service > Start.
4. Close the SMART Board
Diagnostics window and
then close
SMART Settings.

Troubleshooting using the status light

If your interactive whiteboard has an active pen tray (models SBM680 and SBM685), you can
also use the Select button's status light to help you identify and resolve issues with your product.
Refer to Using the Pen Tray on page 12 for information on the status light's states during normal
operation.

N OTE

The pen ledge on SMART Board models SBM680V and SBM685V doesn’t have a status light.

27
CHAPTER 4
Maintenance and troubleshooting

Status light Cause Solution

Off Your interactive Reset your interactive whiteboard by

whiteboard isn’t receiving disconnecting and then reconnecting
power or the USB cable is the power cable at the wall socket.
unplugged. Check that the USB cable is
connected securely.

Your computer is in Sleep Touch the interactive whiteboard

mode or the computer is surface to wake up your computer or
off. turn your computer on.

You have selected a non- Press a pen tray button to select a

standard digital ink colour standard colour or tool.
using SMART Notebook
software or SMART Ink.

Solid amber The controller module is in Wait for the firmware update to finish.
service mode or the
firmware is being updated.
Flashing white SMART Board sevice isn’t Start SMART Board service.
running. To determine whether the SMART
Board service is running, open
SMART Settings and check the
message that appears at the bottom.

SMART Product Drivers Install SMART Product Drivers on

isn’t installed. your computer. For details about
installing SMART Product Drivers,
see Installing SMART Product Drivers
on page 7.

A solid white status light indicates that the interactive whiteboard is working properly. However, if
the pen tray tools don’t work as expected, try the following to resolve the issue.

l If another user reassigned the pen, eraser or other button functions, the tools might not work
as expected. You can return them to normal operation using SMART Settings to change the
SMART hardware settings.

l Reset the interactive whiteboard by disconnecting the power cable at the wall socket and
connecting it again.

l Calibrate the cameras to ensure that they accurately track your fingers and the pens (see
Calibrating your interactive whiteboard on page 8).

28
CHAPTER 4
Maintenance and troubleshooting

Transporting your interactive whiteboard

Save your original SMART Board interactive whiteboard packaging so that it’s available if you
need to transport your interactive whiteboard. When required, repack your interactive whiteboard
with all of the original packaging. This packaging was designed with optimal shock and vibration
protection.

Contacting SMART Support

SMART Support welcomes your call. However, if you experience difficulty with your SMART
product, consider contacting your authorised SMART reseller (smarttech.com/wheretobuy) first.
Your reseller can often resolve the issue without delay.

Before you contact SMART Support, ensure the following:

l You know the serial number of your interactive whiteboard.

l Your computer specifications and operating system meet the minimum requirements for
SMART Product Drivers.

l The USB and power cables are connected properly to your computer and interactive
whiteboard.

l Device drivers are installed on your operating system.

l The interactive surface and bezels aren’t optically obstructed.

l You orientated your interactive whiteboard.

To determine your interactive whiteboard’s serial number

Look on the lower right edge of your interactive whiteboard’s frame when you’re facing the
front of your interactive whiteboard. The serial number is also on the back of the interactive
whiteboard.

29
Appendix A
Hardware environmental
compliance
SMART Technologies supports global efforts to ensure that electronic equipment is
manufactured, sold and disposed of in a safe and environmentally friendly manner. For your
interactive whiteboard’s environmental compliance information, see the specifications for your
product located at smarttech.com/SupportSBM600.

Waste Electrical and Electronic Equipment and

Battery regulations (WEEE and Battery
Directives)
Electrical and electronic equipment and batteries contain substances that can be harmful
to the environment and to human health. The crossed-out wheelie-bin symbol indicates
that products should be disposed of in the appropriate recycling stream and not as regular
waste.

Batteries
Remote contains two zinc-carbon AAA batteries. Recycle or dispose of batteries properly.

31
Index
A I
accessories 5 installation
adjusting projected image 23 connecting to computer 7
aspect ratio 2 SMART Product Drivers 7

B M
batteries 31 maintenance 21
multitouch gestures 2, 15
C
O
calibrating 8
cleaning 22 orientation 9
erasing ink 22
computer P
connecting to interactive whiteboard 7
matching resolution to projector 7 parts
refresh rate 7 accessories 5
system requirements 2 pen tray 12
contacting SMART Support 29 Pen tray 2
projector
D adjusting image 23
resolution 7
Digital Vision Touch (DViT) technology 2
dual touch / dual write 2 R
dust 21
replacement parts 5
G resetting your interactive whiteboard 23
resolution
gestures 15 computer 7
best practices 18 projector 7
multi-finger 17
single-finger 16 S
H serial number 29
SMART Board M600 interactive whiteboard
humidity 21 features 2
how it works 3

33
INDEX

resetting 23
SMART Ink 3
SMART Notebook software 1, 3
SMART Product Drivers
floating tools 14
installing 7
orientating your interactive whiteboard 9
SMART software
updating 19
SMART Support 29

T
transporting 29
troubleshooting 23

U
USB cable 4

W
WEEE and Battery Directives 31

34
SMART Technologies
smarttech.com/support
smarttech.com/contactsupport