Contact
meenakshi.dawar81@gmail.com
Meenakshi Dawar
Founder & CEO- Gracias Living
www.linkedin.com/in/meenakshi- Gurgaon, Haryana, India
dawar-9a27b536 (LinkedIn)
Summary
Top Skills
Organizational Leadership Currently leading Gracias Living as a CEO- Elder Care, a project
Customer Retention very close to my heart and passion, that provides compassionate
Customer Experience and personalised care for the elderly.
Transformation
With over 20 years of experience in various sectors, I have
developed a deep understanding of customer needs, expectations,
and satisfaction across different touch points and channels.
Prior to launching Gracias Living, I was part of the founding team
and Head of Customer Experience and P&L at Spinny, one of India's
leading online platforms for buying and selling used cars. There,
I drove customer-centricity within the organisation and balanced
customer needs with business goals, resulting in increased retention,
loyalty, and profitability. I also handled multiple departments and
responsibilities, including buying and selling, operations, and working
capital management.Prior to Spinny I also worked with Corporate
giants Airtel and HCL.
My mission at Gracias is to create a nurturing environment where
seniors can thrive and live life to the fullest. I am passionate about
making a difference in the lives of seniors and empowering them to
age with dignity and grace. I believe that Gracias Living is more than
just a care facility – it's a community where seniors can find comfort,
companionship, and quality care. A place where compassion meets
excellence. A journey of care, connection, and meaningful living for
seniors- Gracias Living!
Experience
Gracias Living
Founder & CEO Gracias Living
February 2024 - Present (1 year 3 months)
Gurugram, Haryana, India
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At Gracias Living-Senior and Assisted Living, we're dedicated to providing
compassionate care and support for seniors who deserve nothing but the best.
Our mission is simple yet profound: to create a nurturing environment where
elderly individuals can thrive and live life to the fullest.
Our team is passionate about making a difference in the lives of seniors.
From personalized care plans to engaging activities and a warm, welcoming
atmosphere, we want to provide the support and assistance that our residents
need to thrive.
A place where compassion meets excellence. A journey of care, connection,
and meaningful living for seniors- Gracias Living!
Spinny
8 years 10 months
Founding Team| Head of Customer Experience
July 2020 - February 2024 (3 years 8 months)
Gurgaon, India
As a Head of Customer Experience and L&D at Spinny, I am excited to be
contributing to building one of India's leading brands. Spinny aspires to be
present in more than 50 million Indian homes, enabling families to make the
most critical decisions of their lives.
Driving Customer Centricity within the organisation. Designing, improving, and
delivering customer experiences across all customer touchpoints, including
sales, supply, customer service, social media, technical support, contact
centres, face-to-face, and so on.
Balancing Customer needs with Business goals: To ensure the Customer
experience is positive and consistent, while also considering the needs and
goals of the business.
Founding Team| Head of P&L
May 2015 - June 2020 (5 years 2 months)
Gurugram, Haryana, India
With Spinny since day zero and wore multiple hats as and when needed. The
first hire Niraj and I did was for the operations team. From a workforce of 30-35
team members, shifted the business model from Marketplace to park and sell
and finally, we pivoted to a full-stack retail model. I was responsible for driving
profit margins which included handling both buying and selling operations and
was also responsible for stakeholder management like trading partners, and
working capital management.
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Bharti Airtel limitied Gurgaon
Sales-North India
January 2015 - May 2015 (5 months)
Gurgaon, India
I was part of the NxtraData team and was responsible for Sales of Datacenter
and Cloud Computing Business in the North India region.
Got appreciated and rewarded for picking up the first big corporate order within
20 days of joining.
HCL Infosystems Ltd.
2 years 2 months
National Operations Manager-Organised Trade Nokia
August 2014 - December 2014 (5 months)
Noida
I was heading Pan India Operations of HCL distribution of Nokia(then
Microsoft) handsets in Organised Trade Market.
Head CDC Business(own centre) And Institutional Alliances-North
November 2012 - July 2014 (1 year 9 months)
I was heading the CDC's own Centre and IA Educational Business of HCL
Infosystems Limited for the North Region.
Brilliant Tutorials Pvt Ltd.
Sr Manager- Regional Sales
March 2003 - January 2011 (7 years 11 months)
Delhi, India
Education
Monad University
Master of Business Administration - MBA, Business, Management, Marketing,
and Related Support Services · (2011 - 2013)
Kamla Nehru College
Graduation, Business/Commerce, General · (1998 - 2001)
APS School
· (1998)
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