Insurance

Insurance is the way in which people and businesses protect themselves

against risks. C—O SS
In the UK and many other countries, some kinds of insurance are compulsory sateaz
for individuals, like motor insurance for driving a car or buildings insurance if
you have a mortgage on your home. Other kinds of insurance, such as
protection against theft, accident or illness, are optional. Similarly, for business
there are compulsory and optional insurances. Compulsory insurances are
employer's liability insurance and motor insurance, while optional ones
include protection against theft, damages, fire, etc. The insurance policy has
to be renewed periodically, normally every year. If a policyholder makes a valid
claim, the insurer will pay out the amount of compensation agreed.

1 Read the text and decide if these sentences are true (T) or false (F). If there is not enough information,
choose ‘doesn’t say’ (DS). |
Insurance is a kind of financial protection for both individuals and businesses.
2 Adriver must have motor insurance for his/her car,
3 Acompany is not obliged to have any kind of insurance.
4 Insurance brokers work for insurance companies.
5 Insurance premiums increase annually. :
6 lt is necessary to renew insurance policies.

nmard with the correct definition.

premium a (_]the money awarded to a victim of loss/damage by an insurance compa
aN

policyholder b (_]a demand for money under the conditions of an insurance policy
underwrite c [_] the amount of money to be paid for an insurance contract
m

insurer d [_] the person or company who offers advice and sells insurance compahy
st Lp

claim e lio sign and accept liability |

compensation f [_]the person/business in whose name the insurance contract is held

Focus on Marine insurance e time policy which is valid for a specified time period:
e valued policy where the value of the cargo and
Marine insurance, one of the oldest forms of insurance. consignment is indicated, so the amount of any
Exporters and importers doing international business compensation is known in advance;
need to organise their own marine insurance against the © unvalued policy where the value of the cargo and aa
risks of loss or damage to their goods in transit. There consignment are not indicated, so the amount of -
- are many different policies, with varying conditions and ompensation will be agreed after;
exclusions, but the principal forms are: ® floating olicy where a d amount

® voyage policy is an insurance cover for one particular e details of the ship, voyage etc. are
voyage; of departure. This is the most
commonn open pooy for meet shines
 Pairwork Discuss with your partner about business insurance in your country.

Business insurance
mentioned previously, there are two types of compulsory
nsurance for businesses in the UK:
e Employers’ liability insurance. This insures all company
employees agatrstinjury, disease or death as a result of
their employment, workplace conditions or practices.
e Motor insurance. This is compulsory if the company
owns and operates any kind of vehicle on public roads.
However, no modern business would operate solely with
compulsory insurance. If something went wrong — a fire
in a production plant, the theft of goods, injury to a
customer — it would cost the company a great deal of
money and it could even force them out of business.
Therefore it is normal to take out insurance policies to
cover further risks and liabilities.The different kinds of
business insurancg Desdivided into three main areas:

otectionaraigst Protection Personal

s or/damage against protection
t is importer legal for owners
company to protect both liabilities to and
its property and its trade from third parties employees
damage and loss, so there are many A business has legal The temporary or
policies for this area including: responsibilities towards its permanent loss of a key
* buildings and contents insurance employees, the public and person in a business — due
against fire, lightning, explosion, customers. In addition to to illness, injury or death —
floods, etc; the compulsory Employers’ can have a significant effect
* cover against electrical and Liability insurance, a on a business, so there
mechanical breakdown of machinery, company can take out are polices which can help
including computers; insurance for: reduce this impact. These
contents insurance against theft, which * public liability which include:
can also include a money policy to covers its legal liabilities * personal accident and
cover cash, cheques, postage stamps for death or injury to sickness insurance,
and other negotiable documents; people and damage to particularly important for
* insurance of goods in transit; property arising from its small companies and the
* cover against business interruption business activities; self-employed;
and loss of income; * product liability which * income protection
trade credit cover, which may be covers damage or injury insurance;
particularly important for exporters arising from defects * private medical insurance;
and covers bad debt due to default in product design and ® life insurance and
d insolvency; manufacture. pensions.
* legal expenses insurance.

ead the text and answer these questions

What types of insurance are compulsory for A What is trade credit insurance?
businesses? 5 Why are product and public liability insurance so
How can equipment and machinery be insured? important?
Is it possible to insure cash? 6 What personal insurance is important if you work
for yourself? Why?
Focus on Lloyd's
The story of Lloyd’s began in a small coffee house in the
City of London in 1688. Edward Lloyd's coffee house was
a favourite meeting place for ships’ captains, merchants
and shipowners and it had a reputation for trustworthy
shipping news. Then, as London's importance as a trade
centre grew, it became recognised as the place for
obtaining marine insurance. From those modest
beginnings, Lloyd's has been a pioneer in insurance and
has grown over 300 years to become the world’s leading
insurance market, Lloyd's, in fact, is not an insurance
company which directly sells insurance, but an insurance
market where its members can meet potential clients and
join together as syndicates to insure risk. The risks Lloyd's
covers can be grouped into 7 main categories: casualty,
property, marine, energy, motor, aviation and reinsurance.
Reinsurance is when an insurance company, in order to
lower its own risks and potential financial losses, transfers
part of its portfolio of risks to other parties. Lloyd’s is made
by the market and the Corporation of Lloyd's.

The market structure encourages innovation, speed and

better value, making it attractive to policyholders and da
participants alike. The Corporation oversees and supports fF, Lloyd's building was designed
is by the architect Richard Rogers .
the market and promotes Lloyd’s around the world. gpd Bog ests to build,

5 Read the text and decide if these sentences are true (T) or false (F). If there is not enough
information, choose ‘doesn't say’ (DS). .
Lloyd's is the leading insurance company in the world. == |
SIN

Edward Lloyd was the creator of marine insurance. —

The Market and Lloyd’s Corporation have two separate roles.
OTs

Brokers are the people who negotiate insurance deals for policyholders.
Coverholders specialise in certain categories of risk.
OOM

Underwriters must have a minimum of five years’ experience. ee

Underwriters cannot decide risks and conditions without consulting their syndicate.
Most of the negotiations at Lloyd's take place in person.
COM

Managing agents are responsible for the brokers. ee

10 The rules regarding members who can provide capital were changed in 1994. _

6 Writing Find out about an important event in the history of Lloyd's (e.g. The Titanic, the 1906 San
Francisco earthquake). Write a report on what happened, how Lloyd's was involved, the insurance
premiums and claims, etc.

MY GLOSSARY
broker ['braukar] pioneer [,pareniar|
casualty |'kezjuslti] property ['propeti]
illness ['tnas] reinsurance [,ri:m'{a:rans]
injury ['mdzeri] theft [eft]
insurance [In'foarens| trustworthy ['trast,w3:6i]
leading [li:dm| underwriter ['anda,artar| Hy
liability [lata'brlati] |

53
 Safety Procedures
and Regulations

1 Write the translation of the following words : + lnat

and expressions in your language then Safety Regulations and Legislation
read the text to learn more about safety In the field of transport and logistics, like in all areas of work,
legislation. safety is a fundamental consideration. In all workplaces today
there are guidelines to follow in order to avoid accidents, which
1 danger explain what risks exist at work, their potential danger, and how
workplace to avoid them. Employers are obliged to inform their workers of
NO

guidelines these indications. The following is authentic information from

assessment European legislation:
TF WOO WO

1 Employers’ Liability (Compulsory Insurance) Act 1969: this

employer
act requires employers to take out insurance against accidents
worker and il health to their employees.
act 2 Health and Safety (First Aid) Regulations 1981: they cover
Mm

workstation requirements for first aid.

CO

3 The Health and Safety Information for Employees Regulations

9 clothing
1989: they require employers to display a poster telling
10 equipment
employees what they need to know about health and safety.
11 first aid 4. Workplace Regulations 1992: they cover a wide range of basic
12 insurance sae health and safety issues such as ventilation, heating, lighting,
workstations, seating and facilities.
Personal Protective Equipment at Work Regulations 1992:
they require employers to provide appropriate protective
clothing and equipment for their employees.
Reporting of Injuries, Diseases and Dangerous Occurrences
Regulations 1995 (RIDDOR): they require employers to notify
certain occupational injuries, diseases and dangerous events.
Provision and Use of Work Equipment Regulations 1998: they
require that equipment provided for use at work, including
machinery, is safe.
Management of Health and Safety at Work Regulations 1999:
they require employers to carry out risk assessments and
arrange for appropriate information and training.
Control of Substances Hazardous to Health Regulations 2002
(COSHH); they require employers to assess the risks from
hazardous substances and take appropriate precautions.

( 2 heae the text again and answer the questions.

1 Is it obligatory for employers to insure their staff 4 Who is responsible for protective clothing in
against injury? the workplace?
Which regulations are concerned with computers? 5 What action must employers take in case of
hich regulations deal with the environment in the injuries?
workplace? Cc 6 What did the 1999 work regulations introduce?

3 Find synonyms of these words in the text.

1 important A suitable 7 free from danger
2 workers 5 declare 8 organise
3 variety 6 given 9 dangerous
4 Look at the picture. Have you ever seen these signs? Do
you know their meaning? What do you have to do when
they are lit during a flight? Tick the correct answers.
1 (_] You mustn't use your mobile phone.
2 (J You mustn't smoke.
3 You can remain seated or stand up.
4 [_] You must remain seated and fasten your seatbelt.

5 In airs, look at the picture and ask and answer the

questions. Then read and check your knowledge about
safety regulations.
1 What do these new restrictions concern?
2 Are they valid for all flights:
3 What is the maximum quantity of liquids you can take in your
hand luggage?
4 Where do you have to put liquids?
5 Can you take a 200 mi bottle of suncream in your hand luggage?
Why? Why not? ee

Safety Regulations for Air Passengers

If you have travelled by aeroplane you will know that there are many safety procedures to fallow befare and during
your journey. When you arrive at the airport your identity is checked several times, you have to pass through
security checkpoints, and when you are on the plane and ready for take-off you have to listen to the in-flight safety
procedures to understand what to do in case of an emergency. When you arrive at your destination your identity
may be checked again and you may be asked to open your bags for inspection. If you are carrying liquids in your
hand luggage, for example, they may be taken away from you. But why are all these safety checks so important?
The main reason is to prevent acts of terrorism. Many liquids, such as perfume and aerosols, can be used to create
explosives; computers can be programmed to control explosive devices; and many metal objects may be used as
weapons — so controlling these items is fundamental to guarantee the safety of all passengers.

6 Readjthe text and decide if these statements are true (T) or false (F).

Air Safety Another cause of accidents coffld be/the presence of

Many people feel very frightened when they travel by ice or snow on the wings, which incipases the weight
plane, but you may not know that, in fact, air travel is of the plane, requiring a JAgher speeq to avoid stalling.
statistically the safest form of motorised transport Engine failure rarely cattses accidenjs in large aircraft
known to man! Today it is estimated that there is only because they operate with severd) engines, so an
one fatality for every 2,000 million person-miles flown emergency landing is usually possib
in the air. Accurate communication between the pilot When an aeroplane flies through volcanic ash its engines
and the ground is obviously fundamental for air safety, can lose power completely. Today, meteorological
and indeed m e caused when this information is so precise that airspace is simply closed
information is{faccurate or provided too Tate. Four out in the presence of volcanic ash, as in the case of the
of five accidents occur or landing eruptions in Iceland in 2010.
procedures, that’s why you must always seat with your Aircraft safety is improving all the time. However it is
seatbelt fastened during these procedures and you are important to read carefully and know all the safety
not allowed to use electronic devices. indications on the passenger safety card.

1 Only one person in 2,000 million die in an air crash.

% of air accidents oc F
3 Many accidents are the resultof poor communication. _
4 Each aeroplane accident helps in research to improve safety.

55
 Road Safety
Road safety is something that concerns everyone, because we all use roads in some way — not everyone drives
their own means of transport, but most of us use public transport and everybody has to cross the road of course!

7 Pairwork Complete the table, by putting the safety features from the box in the right column.

_seatbeltS road signs cycling lanes speed bumps ABS guardrails brake lights
pedestrian crossings cycling helmets speed cameras airbags underpasses

On vehicles Features for users Infrastructures

seatbelts

~
A

8 Here are a series of common road signs. Match them to their meanings.

1 LJ parking 5 (pedestrian crossing 9 [Jno entry

2 yield 6 [_\uneven road 10 [Jno parking
3 [Jintersection 7 [school crossing 11 (Jno vehicle traffic
A [_|double curve 8 (I passing prohibited 12 [traffic lights ahead
@0®8

56
 Read the text about road and complete the sentencces.
— a a.

Of all the areas of human activity where safety is a concern, the field of ae
transport is probably the m ost important. Road accidents are one of the most
common causes of | death in the world, with an estimated 1 million
people dying in road-relate ae every year, so it is logical that a lot of
time and money are n constantly improving road safety across the
planet. Great developmen jth field have been achieved in recent times,
in particular with regard safety of vehicles and roads themselves —just
——

consider the airbag, ABS brak ing, improved road layouts, speed bumps, cat’s
eyes, better signposting, seit asphalt and in very recent times the
rk

introduction of sobriety dev es — which drivers have to breathe into before

they can start a vehicle. Ss the focus is shifting to the pedestrian, after
statistics have shown that ‘ts majority of victims of road accidents are people
on foot or on bicycles. e of cycling lanes, underpasses for pedestrians
and reduced speed limits urban areas are just a few examples of how
greater attention is now being paid to improving the safety of people on foot
or non-motorised transport.

1 Road safety is one of ost important areas of ‘

2 A lot of people die every ar because of
3 Great developments hav helped improving road safety, for— new cars equipped with airbag and

4 Today most victims of road ac cidents are pedestrians or ‘

10 Read the text about fleet mo itoring and answer the questions.

} Fleet Monitoring
HOW One controversial scheme for improving an aspect of road safety has
been the introduction of the so-called ‘fleet monitoring’. You may have |

AM | seen lorries, vans and other commercial vehicles driving on the streets
with a sign printed on them similar to the one on the left. This sign is an
|
|

DRIVING? invitation for the general public to inform transport companies of any
improper behaviour by their drivers. If you see a vehicle driving too fast,
For Compliments overtaking dangerously or not respecting signals or limits, then you can
or Concerns call the number on the sign to report the incident. This invitation to make
CALL the normal citizen responsible has proven to be very useful to transport
\ __/ companies who have to pay large insurance premiums and feel the need
to make sure that their drivers are behaving correctly and efficiently at all times. Of course, the scheme has
been criticised by many peop le, as they feel that it can be abused — some people have reported drivers simply
because they had an argumen t with them, for example; and others feel that it also encourages a form of
spying. Whatever you think the ‘fleet monitoring’ scheme is certainly popular with employers in the field, so
it appears destined to grow.

1 What is the ‘fleet monitoring’ scheme?

2 Why was it introduced?
3 When should the public use th e telephone number?
4 Why has the scheme been cr iticised by some people?
5 Is there anything similar in you r country? What is your opinion of it, and why?

11 Speaking Prepare a short 0 ral presentation giving your opinion on the importance of road safety. Use
the information from the texts above and the expressions below to help you. |
| think that ... / In my opinio
I'm for/against fleet monito ring ., because ...
12 Here are some common railway signs. Match the signs to their meanings. Then read the text to learn
more about railroad safety.
1 railroad crossing 3 danger: high voltage
2 St Andrew Cross: stop and check for an 4 don’t cross the tracks
approaching train 5 step over the gap when getting on and off a train

A |i

Di
NO STEPPING OVER

Railroad safety focuses on six main safety disciplines which include:

1 hazardous materials 4 signal and train control
2 equipment 5 tracks
3 operating practices (including drug and alcohol abuse) 6 rail and infrastructure integrity
In Great Britain The Railway Safety Regulations were introduced in 1999. These regulations require a
compulsory protection system both for the trains and railways and new safety measures for passengers and
workers as well.

13 Read the text about maritime safety and answer the questions.
The European Maritime Safety Agency (EMSA), based in Lisbon, provides support to the European Commission
in the development of EU legislation on maritime safety, pollution by ships and maritime security.
EMSA was set up in 2003 after two major accidents at sea: the Erika (1999) and the Prestige (2002)
accidents and their resulting oil spills. These incidents resulted in huge environmental and economic damage
to the coastlines of Spain and France.
EMSA’s main objective is to reduce the risk of maritime accidents, marine pollution from ships and the loss of
human life at sea.

1 Where is EMSA’s headquarters?

2 When was it created?
3 Which two European countries were damaged by the Erika and Prestige accidents?
A What are the main tasks EMSA has to accomplish?

14 (12 Listen to an expert talking about IMO and decide if these statements are true (T) or false (F).
Correct the false ones.
1 IMO means Insurance Maritime Organization.
2 \|MO is a European organisation.
3 Kt deals with pollution issues.
4. Construction standards are not among |IMO’s tasks.

58
15 (13 Listen to an expert talking about safety in warehouses and complete the text with the missing
words and expressions.

Most people do not know that the (1) injury rate for the warehousing industry is (2)
than the average rate for industries in general. This may seem surprising but moving (3) and
materials can be a dangerous job! There are numerous potential (4) in warehouses including
unsafe use of forklift trucks, improper handling of materials, ergonomic hazards and slipping, tripping and
(5) . To reduce the risk of accidents it is essential that potential hazards are communicated
effectively to (6) by employers. This may be done in the form of training courses, manuals and
signs and (7) in the workplace. Many warehouse activities also require the use of safety equipment,
which must also be provided by the employer. These may include safety (8) _ respiratory protection,
(9) and special overalls. Electrical systems are particularly sensitive and should always come
with instructions for use, (10) and emergency procedures. In case of emergency it is especially
important that (11) are clear and accessible and clearly marked, and that (12)
extinguishers are available and in good working order.

16 Complete the table referring to the text above.

Possible dangers Safety measures

unsafe use of forklift trucks to communicate potential hazards

L. = =
17 Writing Use the information from the text above to write a simple description explaining the meaning of
the following signs used in the workplace.

Veereeeeegl

CAUTION

SLIPPERY
FLOOR
Vere
eee eee

Fire exit
FIRST AID (1) §6Keep clear

18 Speaking Which of the above safety signs can you find in your school? Are there any other similar signs
or warnings? Can you describe them and their meaning?

MY GLOSSARY
accomplish [e'kamplif] provide [pra'vard] : Y ae
achieve [a'tfi:v] requirement [ri'kwatament]
ash [ze] rescue ['reskju:]__
clear [klia(r)] Z seafarer ['si:feara(r)] 2
compulsory [kam'palsari] speed bump ['spi:d bamp] :
draining asphalt [drenm ‘esfelt] = ===——_—_siip [slip] r es
frightened [frattnd] stall [sto:]]
injury [mndzari| trip [trp] ws
layout [leraut] _ weapon ['wepen] :
overall ['suvara:1] _

ee 59
 Applying for a Job

ulum Vitae (CV)

rwork Tick the things you would expect to see in a CV and discuss why with your partner.
|_| interests [| qualifications
career history |_| marital status |_| social media presence
birth |_| name
favourite TV programmes L] nickname

eaCVv
ulum vitae, CV for short, is a brief summary of facts about
ur qualifications, work history, skills and experience. It is
have a good CV when applying for a job as it is your chance
rself and be selected for an interview. Some companies may
fill in an application form instead of sending a CV.
id be:
d on white paper and no more than 2 or 3 pages;
d correct;
and make a good impression, emphasising your strengths and successes;
ted to suit the specific job profile.

; Achievements/Skills/Competences
dress, phone number(s), email address and date of birth, This can include foreign languages and
computer skills, as well as things like
artistic or musical skills. ft is possible
the beginning of the CV. It is a short statement aimed at toBarannel
highlightor aprofessionel
particular achievement —
«which reacts |
you should use positive words and expressions. It must be
itten for the position you are applying for. well on your ability to do the job.

L 7 : Interests
practice to list your most recent job first, with the dates. It is not Hobbies or sports activities can help
‘0 leave any gaps between dates and if you do not have a lot of show particular abilities or skills which |
you should include details of part-time and voluntary work. cauld be relevant for the job.

ations and training

ualifications from school and university as well as any other References
rses or certificates. You should indicate the date (the most recent This section is for the name, position and
of the qualification, the level obtained and the organisation/place. contact details of at least two people
who can provide a personal and/or work
reference. Alternatively it is possible to
state that references can be supplied on
the text and discuss these questions. request.
the purpose of a CV?
w long should it be? Why do you think that is?
it a good idea to use the same CV for different job applications? Why/Why not?
do you think the personal profile is normally at the start of the CV?
t order should you list your qualifications and previous jobs? Why do you think that is?
kind of interests do you think would be positive to include in your CV? And negative?
the purpose of indicating references?
you think of other exarnples of positive words and expressions for a CV?

| essi‘isésSOSCrRm
 Example of a CV

Colin Smith
shift manager, logistics

Address 7 High Street, Rochford, SS4 7PT

Phone 01702 986631
i Email colin.smith@virgin.net

Personal profile | am highly motivated and work well as part of a team. My professional experience at DeanAir Service
Inc. as a Shift Manager taught me to adapt to new situations and to work under challenging conditions
and high standard levels. | am now looking for a senior position to develop my career and duties.

Qualifications
2009 - 2012 Degree in Engineering, Operations, Six Sigma Certified
Manchester University
2006 - 2008 Class BS degree in Business Administration concentration in Operations,
Air Freight and German

Work history
November 2012 Shift Manager at DeanAir Service Inc., London

Sept. 2008 - June 2009 Assistant Manager at XStandard Logistics, Berlin

Interests | enjoy chess, cycling and online videogame

References Mr Ganter Gratz Ms Susan Knight

Shift Manager of XStandard Logistics General Manager DeanAir Service Inc.,
Berlin London

3 Pairwork Look at this CV and say whether it follows all the advice given on the previous page.

4 Speaking Now discuss the suitability of the candidate for the job advertised.
1 What position is being 7 ae

= Logistic Job Post . The Guardian

= yi. —.
advertised? | —
2 What requisites are they
looking for?
3 Does the candidate have Job Summary Senior Shift Manager
Gompany ~~ About the Job
the right experience? And Kraftyn Air, London © Our air freight company based in Heathrow requires the services of an
qualifications? ’ooution experienced Shift Manager who can assume the management role for
4 Does the CV make a positive London, UK one of our more advanced teams working on a rotating schedule that
impression? Why/Why not? | | Seite changes each month. The successful applicant will be responsible for
® Full Time developing efficient work methods, and collaborating with employees to
increase productivity while maintaining our strong safety record.
} ® Six Sigma and Engeneering Degree required, +5 years Shift Manager or
| Logistics preferred. If you have experience leading a team in the
| industry, please get in touch with us sending CV and covering letter to
| zeldagatsby@kraftynair.com
 How To Write a Covering Letter

Colin Smith
7 High Street
Rochford
$54 7PT
ere you should refer Tel: 01702 986631
e advertisement colin.smith@virgin.net
Ms Zelda Gatsby,
d where you saw
Kraftyn Air,
it. Include the title of 83 Wimbledon Park Side, London
osition and any 17th April 20..
SW19 5LP
rence number.
Dear Ms Gatsby,

you can give a I am writing in response to your advertisement in The Guardian and wish to apply
details about your for the post of Senior Shift Manager.
qualifications and/or
ience. Since graduating with a first class degree in Business Administration in Luton,
then after my degree in Engineering from Manchester University, | have been
working as a Manager in Logistics, first at XStandard Logistics in Berlin then at
DeanAir Service Inc. UK. During both experiences, I have gained an excellent
s is your chance to understanding of Logistics and Operations.
ate why you would
e perfect for the T have always enjoyed new challenges and of course working as a part of a team
mpany. Do not just and I am confident that my experience of working in extreme conditions will
use the same letter for enable me to face the demands that the position entails.
ry job application.
Each letter should be Please find enclosed my Curriculum Vitae and I would welcome the opportunity to
tailored to the specific provide further information during an interview.
quisites mentioned
I look forward to hearing from you.

Yours sincerely,

ere you can mention Colin Smith -

y enclosures (CV, Colin Smith
erences, certificates)
ate how you are Enc.
gaing to follow up on
tter.

Read the text and answer these questions.

Why is a covering letter important?
What two kinds of covering letter are there?
How should a covering letter be written?
How does a covering letter usually start?
5 Should a covering letter repeat all the details of a CV? Why/Why not?
Why is it not a good idea to use a standard covering letter for all applications?

Writing Think of a company you would like to work for and write a covering letter. Use these points to
help you:
you saw the advertisment on The Guardian;
you looked at a logistic professionals website;
you are interested to the open position of Air Export Gateway Manager;
you will be in London in two weeks so would be available for an interview;
you can currently speak English and Chinese;
you gained 3 years experience in the same role;
you are available in 3 months starting from today.
Tips For a Successful Interview
7 Pairwork Think of four tips for a successful interview and discuss them with your partner. Then, read
the article below. Are they the same?

ob interviews can be stressful; however, with

the proper planning and preparation, you
can get the job. Read these tips to help you
survive the interview and get the job offer.

Before the interview

« Research the company and prepare relevant
questions. Interviewers appreciate it when job
candidates show interest in the company and
available position.
* Organize all paperwork, including your CV
and eventual references from previous employers.
¢ Plan responses to common interview questions
and practise interviewing with a peer.
« Prepare for questions about salary expectations * Respond to all questions clearly. Interviewees
by finding out how much employees in the should provide solid examples of how their
position you are applying for are typically paid. previous experience relates to skills needed for
the new position. Also be sure to explain your
During the interview future career goals.
¢ Make a good first impression by arriving on
time for the interview. Make sure to dress in After the interview
clean and professional attire. Finally, be polite ¢ Employers may request a call-back to obtain
and use the interviewer’s name when speaking. more information as a follow up.

8 Read the text and decide if these sentences are true (T) or false (F).
og a
Hf
1 Ajob candidate should ask about the company during the interview.
2 Interviewees make a good impression by dressing professionally for the interview.
3 Acall-back is a typical way for a job candidate to follow up after an interview.
4 Talking about career goals and salary is not recommended.
5 You'd better provide CV and references upon request.
6 Before the interview take the most of information on the company via web.

9 Roleplay Write a dialogue with your partner simulating the interview. Think about what to say, how to
dress and what questions to answer before the interview. After the interview, call your partner on the
phone and tell her/him everything went well and thank her/him for being helpful.

MY GLOSSARY
achievement [e'tfi:vmant] job advertisement [,dzpb ad'va:tisment]
application [zplikerfan] lead [li:d]
attire [a'tarat] motivated [mavtrvertid]
challenging ['tfelandz1n] prospecting [prospektin] _
entail [m'tedl] Cieee ite reference ['referans] emis 2
follow up [folevap] smoothly ['smu:dli] __
gateway ['geltwel| stand out ['stend avt] Z
high standard [har 'staendad]

63