Customer

Charter
About Dodo Power & Gas
Dodo Power & Gas (M2 Energy Pty Ltd, ACN 123 155 840 trading as Dodo Power
& Gas) is an energy retailer licensed to supply electricity and natural gas in
Victoria, South Australia, New South Wales, the Australian Capital Territory,
and Queensland.
Dodo Power & Gas is a member of the M2 group one of Australia’s largest
Internet service providers and a national telecommunications provider.

About This Charter

This Customer Charter (Charter) applies to small energy customers. It details
your mutual rights, entitlements, and obligations and lets you know what you
can expect as a Dodo Power & Gas customer. This Charter also incorporates
a statement of your rights in respect of bills and charges, and a how to go
about making a complaint to us, and how to escalate that complaint to your
local ombudsman.
You should read this Charter in conjunction with the terms and conditions of
your electricity and/or gas (energy) contract with us.
This Charter is for information purposes only, and is not legally binding.
A copy of this Charter is available for download from our website (in a large
print version). We will mail you a large print copy of this Charter, free of
charge.

What You Will Find In This Charter

About Dodo Power & Gas 1
About This Charter 1
What You Will Find In This Charter 1
Your Contract With Dodo Power & Gas 2
Your Dodo Power & Gas Bills 4
Payment Options 6
Credit Management 7
Life Support 9
Privacy 9
Your Responsibilities 9
Communication 9
Our Role In Supplying Energy To Your Supply Address 10
Definition Of Terms 11
Who Can You Contact For Assistance 12
Language Assistance 13

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Your contract with Dodo Power & Gas
Contract Types
Market Contract
Dodo Power & Gas offers market contracts that are “no term”, and other
contracts that continue for a set period called fixed term contracts. You
should read the documentation contained in your Dodo Power & Gas
Contract Summary (Disclosure Statement) to confirm the terms and
conditions associated with your market contract.
Our market contract terms and conditions may contain additional terms
and conditions such as:
• an agreement for a regular instalment payment plan
• an agreement for you to make payment by credit card or direct debit
automatically
• an agreement for a different billing cycle.
Or other important terms specific to our agreement with you.

Standard / Standing Contracts

In addition, you have the right, granted by applicable Regulations, to enter
into a standard (non-market) customer contract with the Designated Retailer
for your premises.
The Designated Retailer for a premise is the retailer that is responsible for the
energy supplied to that premises. Dodo Power & Gas may be the Designated
Retailer.
Where Dodo is the Designated Retailer, the terms and conditions of this
‘Standard Retail Contract’ or ‘Standing Offer’ contract are available on our
website. These standard contracts may differ depending which State your
premises is in, and are subject to our published standard pricing, both of
which are available on our website www.dodo.com/dpginfo.
If you are a resident of New South Wales, you also have the right to enter into
a Regulated Offer with regulated pricing from your Local Retailer (Energy
Australia or Origin Energy).

Contract Commencement And Termination

When does your Contract start
If you agree to a Market Contract with Dodo Power & Gas, your contract starts
on the date you accept our offer (and satisfy any relevant preconditions). If we
are not financially responsible to pay the relevant wholesale market for energy
used at your supply address, our supply of energy to you will commence on
the day we become financially responsible (which will generally be the day of
your next meter reading).
If we are your Designated Retailer, your contract starts on the date you choose
to enter into a Standard/Standing Contract with us.
If you move into a premise for which we are the Designated Retailer, you will be
deemed to have a Standard Contract with us (unless you arrange otherwise).

Your cooling off period

If you have entered into a market contract with us, you have a 10 Business Day
cooling off period to cancel your contract. To cancel your contract during the
cooling off period, you must notify us within 10 Business Days of receiving
your Terms and Conditions. You may call us to cancel your contract on 13
dodo (13 36 36). You may also use the cancellation notice provided with the
Market Contract terms and conditions.
The Australian Consumer Law may extend the cooling off period by up to
six months, in some circumstances. For example if we did not provide you

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with information about your cooling off rights or if we accepted or requested
payment from you under the market contract during the cooling off period.

Cancelling your Contract

You may cancel your market contract by providing us with advance notice
(generally 20 business days depending on the state you live in).
However, if you wish to cancel your fixed term market contract after the
cooling period off has expired, but prior to the end of the contract, you will be
liable for any termination costs detailed in your contract.
You may cancel your Standard/Standing Contract (without penalty) at any
time by notice to us.

Expiration of your Contract

If you have entered into a fixed term Market Contract, we will contact you
prior to the expiration of the fixed term:
• to notify you that the contract is due to expire;
• to confirm the expiry date;
• to advise you of the fees and terms and conditions that will apply after the
expiration of the fixed term contract; and
• to advise you of the options available to you.
Unless we advise you otherwise, we will transfer you to our no term Market
Contract upon the expiration of the fixed term contract.

Moving house
You must provide 3 Business Days’ notice if you are vacating your premise and
you wish to terminate your contract. If you do not give us this prior notice, you
may remain responsible for all energy consumed at the premise.
If you live in a rural Queensland area the period of advance notice required
may be longer.
You will not be charged a termination fee if you are transferring your contract
to a new premises, providing you enter into a contract with us for that
premise. The new contract may have different terms and conditions to your
current contract.

Changes To Prices, Rates And Tariffs.

We will provide you with advance written notice of any changes to our prices,
rates and tariffs, which will include a future date on which the change will
take effect, where required by Energy Laws.
Our Standing or Standard Offer prices may be varied once every 6 months. We
will publish our standard prices on our website, and place a notice advising of
any change in a newspaper in the applicable State.

Contract Variations
We may vary our Energy Market Terms and Conditions at any time as outlined
in our Energy Market Terms and Conditions.
We will make variations immediately where:
• required by Law; or
• there is a benefit to you; or
• there is no impact on you.
We will provide you with 30 days written notice of a variation if we reasonably
believe that the variation will have a minor detrimental impact on you. We will
provide you with 21 days written notice of a variation if we reasonably believe
that the variation will have more than a minor detrimental impact on you.
If the variation will have more than a minor detrimental impact on you, you

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may cancel your Market Contract without incurring any early termination
fees.
Variations to Standard or Standing Contracts will be made in accordance with
the applicable Energy Laws.

Credit Check/Verification Of Identity

In accepting our offer, you authorise us to carry out a credit check on you
to establish your credit worthiness and to use your identification details to
verify your identity.

Your Dodo Power & Gas bills

Receiving Your Bill
If you have a Market Contract, your bill will be available through an online
account management system and you will be notified by email (if provided)
each time a new bill is available to be viewed. If you wish to receive a hard
copy of your bill, this may attract an additional fee for each bill.
If you have a Standing Contract, your bill will be posted to you.
If requested, we will provide you with information about the status of your bill
and about meter readings and meter registration connected with the bill free
of charge and within a reasonable time of receiving your request.

Your Tariff/Rates
Your rate (or tariff) is the price you pay for your energy supply and is set out
in either your Market Offer Summary (for a Market Contract) or our Standard/
Standing offer.
On request (and within 10 business days), we will provide you with reasonable
information on rates we may offer to you.
You are responsible for the consumption of energy at your Supply Address
and for all fees and charges that the regulations allow us to charge, including
any additional retail charges (e.g. for special meter readings), Distributor
charges and for any other goods or services supplied to you. These charges
are detailed in our Additional Retail Charges, available on our website.

Your Greenpower Rate

If you have a Market Contract, you may also choose to pay an additional
amount (a GreenPower Payment) on a nominated percentage (10% or 100%)
of your energy usage. In return, we will purchase and surrender an equivalent
quantity of relevant renewable energy certificates.

How Your Bill Is Calculated

We will issue you a bill, every three months for electricity or every two
months for gas or as agreed between us. Unless you have requested that we
do otherwise, your bill will generally be based on your actual meter reading,
but may in some circumstances (including where you do not provide safe and
easy access to your meter) be based on an estimated or substituted reading in
accordance with Regulations.
Amongst other information, your bill will include the following:
• your name and account number, supply address and each relevant NMI or
MIRN;
• the period covered by the bill and relevant tariff or tariffs;
• the total amount of energy consumed in the period;

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• whether the bill is estimated or based on a meter reading;
• any additional retail charges or distributor charges;
• the amount payable and the due date;
• telephone numbers for billing and payment enquiries, faults or
emergencies;
We may also include in your bill a graph showing your consumption of energy
and to the extent that data is available, your consumption for each billing
period over the past 12 months, including a comparison of your consumption
with the same period of the previous year.
On your electricity bills we will also include a benchmark usage graph to
help you understand your use compared to benchmark households in your
area, Alternatively (in Victoria only) a graph of greenhouse gas emissions (in
accordance with Guideline No. 13 - Greenhouse Gas Disclosure on Electricity
Customers’ Bills) may be provided.
You must also pay us for any additional charges, any other goods or services
which you receive from us and any other charges applied by the Distributor
for the supply of the energy to you.

Paying Your Bill

You must pay your bill by the due date for payment specified on the bill, which
must be no earlier than 13 business days after the date it was issued.
We will accept payment in advance from you if required by Energy Laws.
We must apply any payments from you towards payment of your energy
charges first, then to goods or services other than energy, or energy related
charges.

Pay On Time Discount

If you have a Market Contract with us and you are eligible for a Pay on Time
Discount, the amount of the applicable discount will be shown on your bill,
along with the date that the bill must be paid by in order for the discount to
be applied.
We will apply the Pay on Time Discount to the total dollar value of the usage
component of the bill; however, we may deduct some concessions from your
usage before discounts are applied.
If you do not pay your account by the date specified on the bill, the Pay on
Time Discount may not be applied. We may also reduce the Pay or Time
Discount if you do not pay all your regular instalment payments.
The Pay on Time Discount does not apply to GreenPower charges, or to
Distributor charges and fees such as Move In/Out fees, or Service Truck Visits.

Concessions And Government Sponsored Rebates

If you are a Residential Customer, we will provide you with detailed
information on Concessions, upon request by you.
We will automatically apply to your account any Concessions that you are
eligible for, providing you have supplied to us the appropriate details of your
eligibility for the Concession and you have agreed to share that information
with the relevant State or Federal government agency.

Reviewing Your Account

We will review your bill at your request. However, in relation to that bill you
are obliged to pay the lower of:
• that portion of your bill that you agree is not in dispute; or
• an amount equal to the average of your bills in the previous 12 months.
If we find the bill is correct then you must pay any unpaid amount.

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If your bill is incorrect, we will adjust it.
If you believe your meter is faulty, you may request a meter test. If your meter
is found to comply with Regulations, you must pay any unpaid amount owing
on your account and the cost of the meter test.

Billing Information
Upon your request, we will send you free of charge the historical billing
information relevant to your supply address for the previous 2 years (or for
the period, you have been our customer, if that is less than 2 years).
If you have requested bill copies within the previous 12 months or request
information that is 2 or more years old, a charge may apply.
We will also provide you with the following on your request:
• information about the current status of your bill or account;
• information about meter readings and meter registrations connected
with a bill.

Undercharging
If we have undercharged or not charged you, we may recover that amount
so long as we comply with the relevant Regulations. We will list the amount
owing in a special bill or in your next bill with an explanation of the amount.
We cannot recover more than the amount undercharged in the prescribed
period (generally 9 months) prior to the date on which we notify you of the
undercharging (i.e. we cannot charge you interest), and must offer you time
to pay the amount undercharged.

Overcharging
If we have overcharged you $50.00 or more, we will notify you within 10
business days of becoming aware, and will repay the amount in accordance
with your reasonable instructions. Otherwise, we will credit any amount
overcharged to your next bill.

Managing Your Energy Usage

If you need assistance in managing your energy usage you can refer to our
website for some guidelines in auditing your energy use as well as tips to
reduce your future usage.
Our customer service representatives are trained to help you with any issues
you may have regarding your energy usage. We will provide you with energy
efficiency advice upon request by you.

Payment Options
Generally, if you enter into a Market Contract with us you will agree to pay
your instalments and bills via Direct Debit or Direct Credit. If you choose to
pay by direct debit from your bank account, we may charge you an additional
fee per instalment.
If you choose to pay by credit card, we will not charge you an additional fee.
If you enter into a Standard Contract you may pay your energy bills in person
(at Australia Post), by mail or by direct debit arrangement.
Payment defaults may attract an additional charge (if allowed by Regulations)
which will appear on your bill.
If we agree with you regular instalment payments, these instalments will be
calculated based on an estimation of your energy usage. They also will be
reviewed regularly to ensure they remain in line with your ongoing energy
charges. You will be given 30 days’ notice of any changes to your instalment
payment. You have the right to object to a change of your regular instalment

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amount.
When we bill you, we will deduct any payments made during the billing period
and add any remaining unpaid amount to your next instalment payment due
date.
Where an unpaid amount is more than $500.00 we will deduct that payment
no earlier than 12 business days from the day we send the bill to you.
You may also agree with us to make payments in advance for your energy
supply.
We do not pay interest on payments made in advance or credit balances on
your bill.

Credit Management

Credit Management Policy

Our credit management policies adhere to the applicable energy regulations.

Payment Difficulties
You must contact us immediately if you believe that you will be unable to pay
your bill or instalments by the due date.
If you contact us, or we contact you believing that you are experiencing
repeated difficulties in paying your bills, we may arrange to change your
payment arrangements, this may include amending your instalment
schedule, frequency or amount.

Hardship
If you contact us, or we contact you believing that you are experiencing
repeated difficulties in paying your bills, we may assess you for entry into our
hardship program.
You may also request assessment for entry into our Hardship Program.
Our hardship program is accessible to any Residential Customer experiencing
financial hardship who meets the criteria under our hardship policy. Please
contact us if you are experiencing financial hardship so we can assist you with
managing your energy accounts and usage. Our hardship policy is available
for download from our website at www.dodo.com/dpginfo and outlines
what you can expect from our hardship program.
If you enter the program, we will:
• Stop any collection action we are taking;
• Work with you to establish an affordable payment schedule;
• Assess your circumstances to see if you are eligible for any Government
concessions or grants;
• Provide you with specific information on how to reduce your energy use;
and
• Review your current tariff and contract arrangements.
Once you enter into the program, you must:
• Make your ongoing payments as agreed with us;
• Work with us to identify and reduce excess energy usage;
• Work with us on any grant or concession applications we may make on
your behalf;
• Work with us and other third party organisations to arrange and attend
appointments as required.

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Disconnection Guidelines
Disconnection For Non-Payment
We can arrange for disconnection of your supply for your failure to pay your
bill if we have:
• given you all the prescribed reminder notices, including a disconnection
warning which states that we may disconnect you; and
• followed all applicable Regulations.
Unless you request otherwise, you will not be disconnected during times
prescribed under regulation including:
• a business day before 8am or after 3pm; or
• a Friday or the day before a public holiday; or
• a weekend or a public holiday; or
• the days between 20 December and 31 December (both inclusive) in any
year;

Other Times You May Be Disconnected

You may be disconnected, or your supply interrupted, amongst other reasons:
• if, due to your acts or omissions, we or your Distributor have been unable
to access your meter as stipulated in your terms and conditions;
• if you have tampered with the meter or you are otherwise using electricity
in a manner that is not permitted by applicable laws and codes;
• if you refuse to provide Acceptable Identification when you are required
to;
• in an emergency;
• for health and safety reasons; or
• for maintenance.
Subject to the terms of your contract, you may request us to disconnect your
Supply Address at any time.

Reconnection After Disconnection For Non-Payment

If we have disconnected your supply because you have not paid your account,
and then you subsequently pay your account (or we agree a payment
arrangement) within 10 Business Days of the disconnection, then we will
arrange for reconnection of your supply address. You may have to pay us a
reconnection charge.
Generally, if you contact us early on a Business Day you will be reconnected on
that Business Day. Otherwise, you will be reconnected on the next Business
Day (unless you are in a remote area).

Reconnection After Other Disconnection Events

If we have disconnected your supply due to another reason (other than an
emergency or maintenance reason) and you rectify that reason within 10
Business Days of the disconnection, then we will arrange for reconnection
of your supply address. You may have to pay us a reconnection charge.
Otherwise, you will be reconnected when the event has ended.
Generally, if you contact us early on a Business Day you will be reconnected on
that Business Day. Otherwise, you will be reconnected on the next Business
Day (unless you are in a remote area).

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Life Support
It is important that you register any life support machines installed at your
property with us. We will ensure that this information is registered with your
Distributor so that any interruptions in supply may be handled appropriately.
You may be asked to fill out a form, to be signed by your Doctor to confirm
the details of your life support machine. This information may be requested
independent of your eligibility to claim any life support Concession available
in your state.

Privacy
We are bound by the Privacy Act 1988 and the National Privacy Principles,
which can be obtained through the website of the Federal Privacy
Commissioner: www.privacy.gov.au. A copy of our Privacy Policy can be
downloaded from our website.

Your Responsibilities
Access To Your Premises
You must allow us or our representative, safe, convenient and unhindered
access to your property and meter so that your meter can be read and for
connection, disconnection and reconnection. You must inform us or your
Distributor as soon as possible of any change impeding access.

Updating Your Contact Information

It is your responsibility to ensure that your contact information is kept up to
date.

Communication
We will, where permitted by Regulation, send a notice, consent document or
other communication to you by e-mail.
In order to receive these notices you must ensure that:
• your computer can receive our e-mails;
• Your computer can receive PDF files. PDF files are with Adobe® Reader®.
You can download this from www.adobe.com free of charge; and
• You notify us as soon as your e-mail address changes.

How You Can Contact Dodo Power & Gas

If you wish to write to us (by email, facsimile or mail), you should provide your
contact details, including your name, supply address and telephone number,
account number and the details of your enquiry or complaint, including a
copy of any supporting information.
You can contact us in writing:
• by fax on 1300 374 319; or
• by mail addressed to:
Dodo Power and Gas
PO Box 631
Collins St West, VIC 8007
For all phone enquiries relating to your bills, connection services and other

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services arranged by us, you can contact us on 13 dodo (13 36 36) from 8.00am
to 6.00pm Monday to Friday.
We will use our best endeavours to promptly respond to telephone calls; and
to written enquiries within 5 Business Days.

Translating And Interpreter Services

If you are a Residential Customer and the main language you speak is not
English, but is a language common to our Residential Customer base, we will
provide you with access to multi-lingual service. The contact number for this
service is printed on all of our bills.

Complaints
We value our customers and want to make sure that we are providing you
with the best possible service. If a problem should arise (including with our
marketing representative), please contact us immediately and we will do
everything we can to make sure that it is resolved to our mutual satisfaction.
You can lodge a complaint using any of our contact methods available.
If we are not able to resolve the matter immediately or you are unhappy
with our response, we will review the matter within the guidelines of our
Complaints Management Policy. We will contact you within 5 Business Days
with a resolution or if we need to take further steps (e.g., where we have to
refer the problem to a Distributor) we will endeavour to explain to you what
is happening.
If at the end of the process you are not satisfied with our response, please ask
for your complaint to be raised to a senior person in our organisation.
If you are not satisfied with our response, you may refer the complaint to
your energy Ombudsman. You may also ask us to provide the reasons for our
response in writing.
Where you have entered into a Market Contract with us, you may also be
contacted as part of an audit procedure, to confirm your understanding of
and consent to the terms of that contract.

Service Standards
Regulation in some jurisdictions requires us to comply with prescribed
minimum service standards (for example, Regulation may prescribe
timeframes for responding to complaints or for meeting appointments). You
may also be entitled to apply for a rebate if these standards are not met. On
request, we will provide you with further information about these minimum
service standards.

Our Role in Supplying Energy to Your Address

We are an energy Retailer and we sell you the energy that is delivered to your
Supply Address through a distribution network.
Your Distributor delivers the gas and electricity to your property, through
the ‘pipes, poles, and wires’ outside your property. Your property is serviced
by a gas Distributor (if you have gas) and an electricity Distributor. In some
instances, this may be the same company.
As your energy Retailer, we will use our best endeavours to work with your
Distributor to arrange for the delivery of energy to your property and to help
resolve any quality or continuity of delivery issues that may occur.
Your energy Distributor(s) is responsible for:
• the operation of the energy distribution network;

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• connecting and delivering energy to your property;
• any faults and emergencies (we will include their phone number on each
bill); and
• maintenance of poles, pipes, meters, wires and any other equipment
required for delivering energy to your property, up to the point of your
meter.
The nature of energy means that the continuity and quality of supply can be
affected by a number of factors beyond our control as a Retailer. Your energy
supply can be affected by weather, accidents, and the various requirements
of generators, distributors, and regulatory authorities.

Faults And Emergencies

If you experience any type of gas or electricity failure, you can call the faults
and emergencies number on your bill, or refer to the Distributor’s website.
Alternatively, you can call us and we will assist you where possible.

Continuity And Quality Of Supply

Because of the nature of energy, we cannot guarantee the quality, frequency,
and continuity of energy to your property.
Interruptions and inconstancies with energy supply can cause problems
with your sensitive equipment. We would suggest that you take reasonable
precautions to minimise the risk of loss or damage to any equipment,
property or your home, which may result from poor quality, or reliability of
electricity supply.

Force Majeure
A force majeure event is an event outside the reasonable control of you or
us, which would result in you or us being in breach of obligations under our
energy supply contract.
If a force majeure event occurs:
• the obligations of the affected party are suspended to the extent to which
they are affected by the force majeure event as long as the force majeure
continues; and
• The affected party must give the other party prompt notice of the force
majeure event, an estimate of its likely duration, the obligations affected
by it and the extent of its effect on those obligations and the steps taken
to remove, overcome or minimise its effects.
The affected party must use its best endeavours to remove, overcome
or minimise the effects of the force majeure event as quickly as possible
(although neither you or us is required to settle any industrial dispute in any
way that you or we do not want to).

Definition of Terms
Acceptable Identification means, in relation to a Residential Customer,
one or more of the following: a driver’s licence, a current passport or other
form of photographic identification, a Pensioner Concession Card or other
entitlement card issued under the law of the Commonwealth or of a State
or Territory or a birth certificate. If a Business Customer is a partnership,
each of the partners may need to be identified. If a Business Customer is
a company, acceptable identification includes the Australian Company
Number or the Australian Business Number.
Business Customer means a customer who is not a Residential Customer.
Business Day means a day other than a Saturday or Sunday or a national
public holiday.

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Charter means this document that sets out your rights and responsibilities.
Concession means a state government concession, rebate, or grant.
Distributor means the company, which owns and operates the distribution
network of poles and wires through which electricity or gas is provided to
your Supply Address.
DPG or Dodo Power & Gas or we or us means M2 Energy Pty Ltd (ACN 123
155 840) trading as Dodo Power & Gas of Level 10, 452 Flinders St, Melbourne;
MIRN means the Metering Installation Registration Number, which is a unique
number that identifies the supply point at your Supply Address
NMI means the National Meter Identifier, which is a unique number that
identifies the supply point at your Supply Address.
Ombudsman means the Energy Ombudsman or other dispute resolution
body who has jurisdiction in your State or Territory.
Residential Customer means a customer who purchases electricity
principally for personal, household, or domestic use at the relevant Supply
Address.
Retailer means a company licensed to sell electricity or gas as authorised
under the relevant State Laws or the National Energy Retail Law (South
Australia) Act 2011.
In this Charter, unless the context requires otherwise:
i) headings are for convenience only and do not affect the interpretation of
this Charter;
ii) any reference to the singular includes the plural and vice versa;
iii) if an act must be done on a specified day which is not a Business Day, it
must be done instead on the next Business Day;
iv) any reference to a statute, regulation or provision of a statute or regulation
(Statutory Provision) includes that Statutory Provision as amended or re-
enacted; a statute, regulation or provision enacted in replacement of that
Statutory Provision; and another regulation or other statutory instrument
made or issued under that Statutory Provision

Who Can You Contact for Assistance

Victoria (VIC)
Energy and Water Ombudsman Victoria
(for complaints you cannot resolve with DPG)
Ph: 1800 500 509 Website: www.ewov.com.au
Department of Human Services
(for energy Concessions)
Ph: 1800 658 521 Website: www.dhs.vic.gov.au

New South Wales (NSW)

Energy and Water Ombudsman New South Wales
(for complaints you cannot resolve with Dodo Power & Gas)
Ph: 1800 246 545 Website: www.ewon.com.au

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Queensland (QLD)
Energy and Water Ombudsman Queensland
(for complaints you cannot resolve with Dodo Power & Gas)
Ph: 1800 662 837 Website: www.ewoq.com.au
Department of Communities Concession Unit
(for energy concessions)
Ph: 1800 460 849 Website: www.communities.qld.gov.au

South Australia
Energy and Water Ombudsman South Australia
Ph: 1800 665 565 Website: www.ewosa.com.au
Department of Families and Communities
(for energy concessions)
Ph: 1800 307 758 Website: www.sa.gov.au\concessions

Australian Capital Territory (ACT)

Essential Services Consumer Council
(for complaints you cannot resolve with Dodo Power & Gas)
Ph: 02 6207 7740
Department of Disability, Housing and Community Services
(for energy concessions)
Ph: 02 6205 0753 Website www.dhcs.act.gov.au

Language Assistance

If you need an interpreter, please call the Translating and

Interpreting Service (TIS National) on 131 450 and ask to
be connected to Dodo on 1300 37 47 57 during normal
business hours.

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14.
 Dodo Power & Gas
ABN 15 123 155 840
Level 10, 452 Flinders Street
Melbourne, VIC 3000
13 dodo (13 36 36) www.dodo.com

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