REPUBLIC OF KENYA

COMPETENCY BASED CURRICULUM

FOR

INFORMATION AND COMMUNICATION OPERATION

ICT TECHNICIAN LEVEL 4

PROGRAMME CODE: 061 2354A

First published 2024

First Revised 2025

Second Revised 2025

All rights reserved. No part of this Curriculum may be reproduced, distributed, or transmitted
in any form or by any means, including photocopying, recording, or other electronic or
mechanical methods without the prior written permission of …….., except in the case of brief
quotations embodied in critical reviews and certain other non-commercial uses permitted by
copyright law. For permission requests, write to the Council Secretary/CEO/Chief Principal,
at the address below:

Council Secretary/CEO/Chief Principal

………………………………….
P.O. Box …….
……………
Email: ………..

© 2025, (QAI) I
 FOREWORD
Provision of quality education and training is fundamental to the Government’s overall
strategy for socio-economic development. Quality education and training contribute to
achievement focused on Kenya’s development blueprint and sustainable development goals.

Reforms in the education and training sector are necessary for achievement of Kenya Vision
2030 and meeting the provisions the Constitution of Kenya. The education sector had to be
aligned to the Constitution and this resulted in formulation of the Policy Framework for
Reforming Education and Training (Sessional Paper No. 1 of 2019). A key feature of this
policy is the change in the design and delivery of TVET training. The reforms include
making TVET competency-based, developing the curriculum in collaboration with industry,
certifying learners based on demonstrated competence, and allowing multiple entry and exit
points in TVET programmes.

These reforms emphasize the role of industry as key collaborators in curriculum development
to ensure it aligns with their competence needs. It is against this background that this
Curriculum has been developed.

It is my conviction that this curriculum will play a great role towards development of
competent human resource for the ICT sector’s growth and sustainable development.

PRINCIPAL SECRETARY
STATE DEPARTMENT FOR TVET
MINISTRY OF EDUCATION

© 2025, (QAI) II
 PREFACE
Kenya Vision 2030 aims to transform the country into a newly industrializing, middle-
income country providing high quality life to all its citizens by the year 2030. Kenya intends
to create a globally competitive and adaptive human resource base to meet requirements of a
rapidly industrializing economy through life-long education and training. TVET has a
responsibility of facilitating the process of inculcating knowledge, skills and worker
behaviour necessary for catapulting the nation to a globally competitive country, hence the
paradigm shift to embrace Competency Based Education and Training (CBET).

The Technical and Vocational Education and Training Act No. 29 of 2013 and the Sessional
Paper No. 1 of 2019 on Reforming Education and Training in Kenya, emphasized the need to
reform curriculum development, assessment and certification. This called for a shift to CBET
to address the mismatch between skills acquired through training and skills needed by
industry as well as increase the global competitiveness of Kenyan labour force.

This curriculum has been developed in adherence to the Kenya National Qualification
Framework and CBETA standards and guidelines. The curriculum is designed and organized
into Units of Learning with Learning Outcomes; suggested delivery methods,
training/learning resources and methods of assessing the trainee’s achievement. The
curriculum is competency-based and allows multiple entry and exit to the course.

I am grateful to the Council Members, Council Secretariat, …….. NSSC, expert workers and
all those who participated in the development of this curriculum.

© 2025, (QAI) III

CHAIRPERSON

ACKNOWLEDGMENT
This competency-based curriculum has been designed for competency-based training and has
independent units of learning which allow trainee flexibility in entry and exit. In developing
the curriculum, significant involvement and support was received from various stakeholders.

I recognize with appreciation the role of industry experts in Information and Communication
Technology in ensuring that competencies required by the industry are addressed in the
curriculum. I also thank the experienced trainers for their valuable input and all those who
participated in the process of developing this curriculum.

In addition, I thank TVET Authority (TVETA) for providing guidance on the development of
this curriculum.

I am convinced that this curriculum will go a long way in ensuring that workers in the
Information and Communication Technology sector acquire competencies that will enable
them to perform their work more efficiently.

© 2025, (QAI) IV
This curriculum has been designed for competency-based training and has independent units
of learning that allow the trainee flexibility in entry and exit. In developing the curriculum,
significant involvement and support was received from industry and various organizations.

I appreciate National …….. Sector Skills Committee who enabled the development of this
curriculum. I recognize with appreciation the role of the SSC in ensuring that competencies
required by the industry are addressed in this curriculum.

I also thank all stakeholders in the Construction sector for their valuable input and all those
who participated in the process of developing this curriculum.

I am convinced that this curriculum will go a long way in ensuring that workers in
construction sector will acquire competencies that will enable them perform their work more
efficiently.

© 2025, (QAI) V
COUNCIL SECRETARY/CEO

© 2025, (QAI) VI
 ACRONYMS AND ABBREVIATIONS
HTTP Hypertext Transfer Protocol

ICT Information Communication Technology

IT Information Technology

TCP/IP Transmission Control Protocol/Internet Protocol

TVET Technical Vocational Education and Training

IEEE Institute of Electrical and Electronics Engineers

© 2025, (QAI) VII

 KEY TO UNIT CODE

© 2025, (QAI) VIII

 Table of Contents
CURRICULUM APPROVAL...................................................................................................ii
FOREWORD............................................................................................................................iii
PREFACE.................................................................................................................................iv
ACKNOWLEDGMENT............................................................................................................v
ACRONYMS AND ABBREVIATIONS.................................................................................vi
KEY TO UNIT CODE.............................................................................................................vii
COURSE OVERVIEW..........................................................................................................viii
Industrial Attachment.............................................................................................................9
Entry Requirements................................................................................................................9
Trainer Qualification..............................................................................................................9
Assessment...........................................................................................................................10
Certification..........................................................................................................................10
MODULE 1...........................................................................................................................1
COMPUTER ESSENTIALS................................................................................................................1
COMPUTER OPERATIONS..............................................................................................................6
MODULE 2.........................................................................................................................22
COMPUTER NETWORK SETUP.....................................................................................................22
COMPUTER REPAIR AND MAINTENANCE...................................................................................28

© 2025, (QAI) IX
 COURSE OVERVIEW
The ICT Technician Level 4 curriculum is designed to equip learners with comprehensive
skills and knowledge essential in supporting or enabling the use of ICT equipment and
applications.
The program focuses on key competencies, including computer essentials, computer
operations, computer network setup and computer repair and maintenance.
The qualification consists of basic and core competencies.

SUMMARY OF UNITS OF LEARNING

MODULE UNIT UNIT CODE UNITS NAME DURATI CREDIT

CATEGORY ON FACTOR
(HOURS)

CORE 0611 331 01A Computer Essentials 120 12

ONE (1) CORE 0611 331 02A Computer Operations 150 15

Sub Total 270 27

TWO (2) CORE 0612 331 03A Computer Network 200 20

Setup

© 2025, (QAI) X
 CORE 0714 331 04A Computer Repair and 20
200
Maintenance

INDUSTRIAL ATTACHMENT 320 32

Total Hours 990 99

The core units of learning are independent of each other and may be taken independently.
The total duration of the course is 990 hours inclusive of industrial attachment.
Industrial Attachment
An individual enrolled in this course will be required to undergo a field attachment for a
minimum period of 320 hours in an ICT related firm.

Entry Requirements
An individual entering this course should have any of the following minimum requirements:
a) Primary level qualification, Junior Secondary qualification KCSE E, KCE Div. IV, or
completion of KNQA level 3

Or

b) Any other qualification equivalent to that of ICT level 3 as determined by TVETA

Trainer Qualification
A trainer for any of the Units of Competency in this course must:

© 2025, (QAI) XI
 a) Have at least a minimum of ICT KNQF Level 6 qualification or its equivalent in a
trade area related to this course.
b) Be registered by TVETA as a TVET trainer and assessor.

Assessment
The course will be assessed both in formative and summative as follows:

a) During formative assessment all performance criteria shall be assessed based on

performance criteria weighting.
b) Summative assessment shall focus on critical aspects of the Unit of competency.
c) Theory and practical weight shall be 30:70 for each unit of learning.
d) Formative and summative assessment weights shall constitute 60% and 40% of the
overall score respectively.
e) For a candidate to be declared competent in a unit of competency, the candidate must
meet the following conditions:

i) Obtained at least 40% in theory assessment in formative and summative

assessments.
ii) Obtained at least 50% in practical assessment in formative and summative
assessment where applicable.
iii) Obtained at least 50% in the weighted results between formative assessment
and summative assessment where the former constitutes 60% and the latter
40% of the overall score.

f) Assessment performance rating for each unit of competency shall be as follows:

© 2025, (QAI) XII

 MARKS COMPETENCE RATING

80 -100 Mastery

65 - 79 Proficiency

50 - 64 Competent

49 and below Not Yet Competent

Y Assessment Malpractice/irregularities

g) Assessment for Recognition of Prior Learning (RPL) may lead to award of Certificate
of Competency
h) The assessors and verifiers must be registered by TVETA.

Certification
A candidate will be issued with a Certificate of Competency upon demonstration of
competence in a core Unit of Competency. To attain the full qualification in ICT Technician
level 4, the candidate must demonstrate competence in all the Units of Competency as given

© 2025, (QAI) XIII

in the qualification pack. Statement of Attainment certificate may be awarded upon
demonstration of competence in certifiable element within a unit.

These certificates will be issued by (Qualification Awarding Institution)

© 2025, (QAI) XIV

MODULE 1
COMPUTER ESSENTIALS
UNIT CODE: 0611 331 01A

Duration of unit: 120 hours

Relationship to Occupational Standards

This unit addresses the unit of competency: Perform Computer Essentials

Unit Description

This unit covers the competencies required in managing computer devices, managing desktop
settings, performing file management, managing computer software and perform online jobs.
Summary of Learning Outcomes

1. Manage computer devices

2. Manage desktop settings
3. Perform file management
4. Manage computer software
5. To Perform online jobs
Learning outcomes, Content and Suggested Assessment Methods

Learning Content Suggested

outcome Assessment Methods
1. Manage 1.1. Selection of Computer Hardware devices  Practical
computer 1.1.1. Introduction to computer devices  Oral questions
devices 1.1.1.1. Meaning of computer hardware  Written tests
devices  Observation
1.1.1.2. Identification of computer  Reports
components and port  Portfolio of
2. Computer case, monitor, keyboard, and mouse evidence
3. All the parts inside the computer case, such as
the hard disk drive, motherboard and video card
s
 3.1.1. Classification of computer hardware
devices
3.2. Disassembling of computer hardware devices
3.2.1. Cleaning of computer devices
3.3. Assembling of Computer Hardware devices
3.3.1. Types of Computer Hardware devices
3.3.2. Functions of various computer hardware
devices
3.3.3. Connecting computer hardware devices
e.g. monitor, System Unit
3.4. Booting of computer
3.4.1. Introduction to booting
3.4.2. Types of booting
3.4.2.1. Cold Booting
3.4.2.2. Warm booting
3.5. Connecting computer peripheral devices
3.5.1. Types of computer peripheral devices
1.1.1.1. Printer
1.1.1.1. Speaker
1.1.1.2. Mouse
1.1.1.2. Keyboard
1.1.1.3. Projector
3.5.2. Configuration of peripheral devices
2. Manage 2.1 Customization of desktop icons  Practical
desktop settings 2.1.1 Introduction to desktop icons and settings  Oral questions
2.2 Date and time settings  Written tests
2.3 Desktop settings customization  Observation
2.3.1 Background colour and pictures  Reports
2.3.2 Themes  Portfolio of
2.3.3 Taskbar evidence
 2.3.4 Menu bar
2.3.5 Text size
2.3.6 Brightness
3. Perform file 2.4 Creating files and folders  Practical
management 2.4.1 Introduction to computer files and folders  Oral questions
2.4.2 Creation of files and folders  Written tests
2.4.3 Compression and extraction of folders  Observation
2.5 Transferring files and folders  Reports
2.5.1 sharing of folders and files  Portfolio of
2.6 File protection evidence
2.6.1 Password
2.6.2 Encryption
4. Manage 2.7 Selecting data backup media  Practical
computer 2.7.1 Types of data Backup media  Oral questions
software 2.8 Performing data backup  Written tests
2.9 Installation of computer software  Observation
2.9.1 Introduction to computer software  Reports
2.9.2 Types of computer software  Portfolio of
2.9.2.1 Applications evidence
2.9.2.2 Operating systems
2.9.2.3 Utility programs
2.9.3 Configuration of computer software
2.10 Optimization of computer software
2.10.1 Updating computer software
2.10.2 Computer disk cleanup
5. Perform 1.1. Introduction to online working  Practical
online jobs 1.2. Types of online Jobs Assessment
1.3. Online job platforms  Project
1.3.1. Upwork
 Third Party
1.3.2. Freelancer
1.3.3. Fiverr Report
1.4. Online account and profile management  Portfolio of
1.5. Identifying online jobs job bidding Evidence
1.6. Online digital identity  Written
1.7. Executing online tasks
 1.8. Management of online payment accounts. Assessment
 Oral Questioning

Suggested Delivery Methods

● Demonstration by trainer
● Practical work by trainee
● Viewing of related videos
● Group discussions
● Direct instructions

Recommended resources for 25 trainees

S/No. Category/Item Description/ Quantity Recommended

Specifications Ratio
(Trainee: Item)
A Learning Materials

1. Textbooks 5 pcs 5:1

2. Installation manuals 5 pcs 5:1

3. Flip Charts 5 pcs 5:1

4. PowerPoint presentations For trainer’s use

5. Installation CDs/DVDs

B Learning Facilities &

infrastructure

6. Lecture/theory room 1 25:1

7. Computer laboratory 1 25:1

C Consumable materials
 8. Printing papers 1 ream 1:20

9. Foolscaps 1 ream 1:20

10. Toners 2 pcs 13:1

11. Assorted colour of

whiteboard markers

D Tools and Equipment

12. Computers 25 pcs 1:1

13. Projector 1 pcs 25:1

14. Printers 2 pcs 13:1

15. Whiteboard 1 pcs 25:1

16. Flash drives 5 pcs 5:1

17. External Hard drive 5 pcs 5:1

18. System Software suite 5 pcs 5:1

19. Application Software suite 5 pcs 5:1

20. Computer Repair Tool box 5 5:1

COMPUTER OPERATIONS
UNIT CODE: 0611 331 02A
Duration of Unit: 150 hours

Relationship to Occupational Standards

This unit addresses the Unit of Competency: Perform Computer Operations

Unit Description
This unit covers the competencies required to perform computer operations. It involves
processing computerized word documents, manipulating computerized spreadsheets,
maintaining computerized databases, prepare presentation slides, manipulating graphic
application and performing online collaboration.

Summary of Learning Outcomes

1. Process computerized word document
2. Manipulate computerized spreadsheet
3. Maintain computerized database
4. Prepare Power point presentation
 5. Manipulate graphic application
6. Perform online collaboration

Learning Outcomes, Content and Suggested Assessment Methods

Learning Outcome Content Suggested Assessment

Methods
1. Process 1.1 Ergonomic risk factors ● Practical assessment
computerized word 1.2 Operating Computer devices ● Simulations
document 1.2.1 Meaning and importance of ● Project
computer ● Observation Checklist
1.2.2 Functions and Uses of ● Product Checklist
Computers ● Written assessment
1.2.3 Classification of computers ● Portfolio of evidence
1.2.4 Components of a computer
system
1.2.5 Computer Hardware
1.2.5.1 The System Unit
1.2.5.2 Input Devices
1.2.5.2.1 Mouse use
techniques
1.2.5.2.2 Keyboard Parts and
Use Techniques
1.2.5.3 Output Devices
1.2.5.4 Storage Devices
1.2.5.5 Computer Ports
1.2.6 Procedure for turning/off a
computer
1.2.7 Desktop Customization
1.2.8 File and Files Management
using an operating system
1.2.9 Computer external devices
 management
1.3 Creation of computerized word
document
1.2.10 Introduction to word
document
1.2.11 Types of word processors
1.2.12 Creating word document
1.4 Editing and formatting word
document
1.2.13 Word document editing
features
1.2.13.1 Text editing
1.2.13.2 Paragraph editing
1.2.13.3 Document editing
1.4.1 Word document formatting
features
1.2.13.4 Text formatting
1.2.13.5 Paragraph
formatting
1.2.13.6 Document
formatting
1.4.2 Enhancing productivity
1.2.13.7 Set basic options/
preferences
1.2.13.8 Help resources
1.2.13.9 Use
magnification/zoo
m tools
1.2.13.10 Display,
hide built-in tool
bar
 1.5 Mail merge
1.5.1 Mail merge preparation
1.5.2 Mail merge output
1.6 Printing of computerized word
document
1.6.1 Print setup
1.6.2 Printing
2. Manipulate 2.1 Creation of Computerized ● Practical assessment
computerized spreadsheet workbook ● Simulations
spreadsheet 2.1.1 Spreadsheet concepts ● Project
2.1.2 Elements of spreadsheet ● Observation Checklist
window ● Product Checklist
2.1.2.1 Worksheet ● Written assessment
2.1.1.1 workbook ● Portfolio of evidence
2.1.2.2 Rows
2.1.2.3 columns
2.1.2.4 Cells
2.1.3 Cell referencing
2.1.3.1 Relative cell
referencing
2.1.3.2 Absolute cell
referencing
2.1.3.3 Mixed cell
referencing
2.1.4 Spreadsheet editing
features
2.1.4.1 Worksheet editing
2.1.4.2 Inserting
rows/columns
2.1.4.3 Removing
rows/columns
2.1.4.4 Adjusting row
 heights and column
width
2.1.4.5 Inserting
worksheets
2.1.4.6 Renaming
worksheets
2.1.4.7 Move or copy
worksheets
2.1.4.8 Deleting
worksheets
2.1.5 Data manipulation in
spreadsheets
2.1.5.1 Data entry
2.1.5.2 Types of data
2.1.6 Formulas and functions
2.1.6.1 Formulas and
functions syntax
2.1.6.2 Arithmetic
functions
2.1.6.3 logical functions
2.1.6.4 Look up functions
2.2 Computerized spreadsheet
worksheet formatting
2.2.1 Spreadsheet formatting
features
2.2.1.1 Font styles
2.2.1.2 Alignment
2.2.1.3 Borders and
shading
2.2.1.4 Header and footer
2.2.2 Data presentation
 2.2.2.1 Types of charts
2.2.2.2 Insert charts
2.2.2.3 Labelling and
Editing charts
2.3 Computerized spreadsheet
workbook printing
2.3.1 Print setup
2.3.2 Printing
3. Maintain 3.1 Computerised database user ● Practical assessment
computerised requirements collection ● Simulations
database 3.1.1 Introduction to database ● Project
3.1.1.1 Key concepts ● Observation Checklist
3.1.1.2 Database ● Product Checklist
organisation ● Written assessment
3.1.1.3 Database ● Portfolio of evidence
relationships
3.1.1.4 Database
operations
3.1.2 Collection of User
requirements
3.2 Design Computerised database
schema
3.2.1 Creating database models
3.2.1.1 ERD models
3.2.1.2 Relational models
3.3 Creation of Computerised database
objects
3.3.1 Database Objects
3.3.1.1 Tables
3.3.1.2 Records
3.3.1.3 Fields
 3.3.1.4 Keys
3.3.1.5 Forms
3.3.1.6 Queries
3.3.1.7 Reports
3.4 Data manipulation
3.4.1 Inserting records
3.4.2 Retrieving records
3.4.3 Deleting records
3.4.4 Updating record
3.4.5 Printing database objects
3.4.5.1 Tables
3.4.5.2 Forms
3.4.5.3 Queries
3.4.5.4 Reports
4. Prepare Power point 4.1 Collection of Presentation ● Practical assessment
presentation requirements ● Simulations
4.1.1 Definition of terms ● Project
4.2.1 Presentation requirements ● Observation Checklist
4.2.2 Types of presentation ● Product Checklist
software ● Written assessment
4.2.3 Elements of presentation ● Portfolio of evidence
window
4.2.4 Manipulating
presentations
4.2.4.1 Create a
PowerPoint
presentation
4.2.4.2 Save a
PowerPoint
presentation
4.2.5 Working with
 presentations
4.2.5.1 Switch between
open PowerPoint
presentations
4.2 Design presentation layout
4.2.1 Types of presentation
layout
4.2.2 Factors to consider when
designing presentation
layout
4.3 Creation of a Slide
4.3.1 Slide views
4.3.2 Slide designs
4.3.3 Slide transition
4.4 Manipulation of a slide
4.4.1 Adding data/text to a slide
4.4.2 Slide animation
4.4.3 Formatting data/text
4.4.4 Move/copy/delete a slide
4.4.5 Inserting header and
footer
4.4.6 Presentation objects
4.2.5.2 Tables
4.2.5.3 charts
4.4.7 Print setup
4.2.5.4 Printing
PowerPoint
presentation
5. Manipulate graphic 5.1 Collecting graphic design ● Practical assessment
application requirements ● Simulations
5.1.1 Definition of terms ● Project
5.1.2 Graphic application
 requirements ● Written assessment
5.1.3 Types of graphic ● Portfolio of evidence
application software
5.1.4 Types of publications
designs
5.1.4.1 Templates
5.1.4.2 Banners
5.1.4.3 Booklets
5.1.4.4 Brochures
5.1.4.5 Flyers
5.1.4.6 Posters
5.1.4.7 Cards
5.1.4.8 Certificates
5.1.4.9 Magazines
5.1.5 Elements of Graphic
application window
5.2 Creation of graphic design
5.2.1 Perform basic tasks using
graphic application
software
5.2.1.1 Publication type
5.2.1.2 Page setup
5.2.1.3 Ruler/guides
5.2.1.4 Page views
5.2.2 Add content to a
publication
5.2.3 Edit content to a
publication
5.2.4 Format text and
paragraphs in a
publication
5.2.5 Page formatting in a
 publication
5.2.5.1 Columns
5.2.5.2 Borders and shading
5.2.5.3 Headers and footers
5.2.5.4 Background
5.2.5.5 Watermarks
5.2.5.6 Orientation
5.2.6 Work with graphics
objects in a publication
5.2.6.1 Textbox
5.2.6.2 Tables
5.2.6.3 Shapes
5.2.6.4 Pictures
5.2.6.5 (PNG, JPEG, GIF)
5.3 Publishing of graphic design
5.3.1 Prepare a publication
5.3.2 Print setup
5.3.3 Printing publication
6. Perform Online 6.1 Identification of Online ● Practical assessment
Collaboration collaboration tools ● Simulations
6.1.1 Definition of online ● Project
collaboration ● Observation Checklist
6.1.2 Importance of online ● Product Checklist
collaboration ● Written assessment
6.1.3 Factors to consider when ● Portfolio of evidence
choosing an online
collaboration tool
6.1.4 Online collaboration tools
6.1.4.1 Microsoft teams
6.1.4.2 Skype
6.1.4.3 Google drive
 6.1.4.4 Zoom
6.1.4.5 Google meet
6.1.4.6 Slack
6.2 Online collaboration preparation
6.2.1 Online collaboration key
concepts
6.2.2 Common setup features
6.2.2.1 Download software to
support online
collaboration tools
6.2.2.2 Register and/ or set a
user account
6.2.3 Preparation for online
collaboration
6.3 Application of online collaborative
tools
6.3.1 Using online collaborative
tools
6.3.1.1 Online storage media
6.3.1.2 Using email
6.3.1.2.1 Sending and
receiving email
6.3.1.2.2 Tools and settings
6.3.1.2.3 Organizing email
6.3.1.3 Using calendars
6.3.1.4 Online calendars
6.3.1.5 Social media
6.3.1.6 Online learning
environment
6.3.1.7 Synchronization tools
6.4 Demonstrating Mobile
collaborations
6.4.1 Key concepts in mobile
applications
6.4.2 Mobile applications
permissions
6.4.3 Synchronization
 Suggested Delivery Methods
● Demonstration by trainer
● Practical work by trainee
● Viewing of related videos
● Group discussions
● Facilitation using active learning strategies

Recommended Resources for 25 Trainees

S/No. Category/Item Description/ Quantity Recommended
Specifications Ratio
(Trainee: Item)
A Learning Materials

1. Textbooks 5 pcs 5:1

2. Installation manuals 5 pcs 5:1

3. Flip Charts 5 pcs 5:1

4. PowerPoint presentations For trainer’s use

5. Magazines/brochures/
business cards

B Learning Facilities &

infrastructure

6. Lecture/theory room 1 25:1

7. Laboratory 1 25:1

C Consumable materials

8. Printing papers 1 ream 1:20

 9. Foolscaps 1 ream

10. Toners/cartridges 2 pcs 13:1

11. Assorted colour of

whiteboard markers

D Tools and Equipment

12. Computers 25 pcs 1:1

13. Projector 1 pc 25:1

14. Printers 2 pcs 1:13

15. Whiteboard 1 pc 25:1

16. Flash drives 5 pcs 5:1

17. 1 External Hard drive 1 pcs 25:1

18. Application software suite 5 pcs 5:1

MODULE 2
 COMPUTER NETWORK SETUP

UNIT CODE: 0612 331 03A

Duration of unit: 200 hours

Relationship to Occupational Standards

This unit addresses the unit of competency: Setup Computer Network

Unit Description:

This unit covers the competencies required in setup computer network. It involves the ability
to terminate network cables, connect network cables and perform computer network
Maintenance.

Summary of Learning Outcomes

1. Terminate Computer network cables

2. Connect Computer network cables

3. Perform Computer network Maintenance

Learning outcomes, Content and Suggested Assessment Methods

Learning outcome Content Suggested Assessment

 Methods

1.1 Selecting Network devices  Practical

1.1.1 Introduction to computer  Oral questions
1. Terminate
networks  Written tests
Computer
1.1.2 Types of network topologies  Observation
network cables
1.1.3 Types of network devices  Portfolio of
1.1.4 Components of a computer evidence
networks
1.1.5 Types of network tools
1.1.6 Cable colour coding
1.2 Network cable trunking
1.2.1 Definition cable trunking
1.2.2 Types of cable trunking
1.2.3 Tools used in cabling trunking
1.2.3.1 Measuring tape
1.2.3.2 Pencil
1.2.3.3 Cable ties
1.2.3.4 Wire cutters
1.2.3.5 Safety equipment
1.2.3.6 Spirit level
1.2.3.7 Drill
1.2.3.8 Screwdriver
1.3 Network cable termination
1.3.1 Definition of networking
cable termination
1.3.2 Tools for cable termination
1.3.2.1 RJ45 connectors
1.3.2.2 Crimping tool
1.3.2.3 Wire stripper
1.3.2.4 Cable cutter
1.3.2 Process of cable termination
 1.3.2.1 Cable stripping
1.3.2.2 Colour coding
1.3.2.3 Cable crimping
2.1 Observing safety measures in  Practical
networking  Oral questions
2. Connect
2.1.1 Computer network safety  Written tests
Computer
measures  Observation
network cables
2.1.1.1 Overall/apron/dust coat  Portfolio of
2.1.1.2 Gloves evidence
2.1.1.3 Safety boots
2.1.1.4 Ergonomics
2.1.1.5 First AID kit
2.2 Setup network devices
2.4.1 Router
2.4.2 Switch
2.4.3 Bridge
2.4.4 Hub
2.4.5 Patch panels
2.4.6 Access point
2.3 Network cable testing
2.3.1 Cable testing methods
2.3.2 Continuity Testing
2.3.3 Wire Mapping
2.3.4 Cable Length Testing
2.3.5 Fault Detection
2.3.6 Cable testing tools
2.3.6.1 Cable tester
2.3.6.2 Multimeter
2.3.6.3 Crimping tool
2.3.6.4 Wire Stripper and cutter
2.4 Network cable connection
 2.4.1 Networking standards
2.4.1.1 HTTP
2.4.1.2 IEEE 802.1
2.4.1.3 TCP/IP
2.5 Network connection establishment
2.6 Network testing
2.7 Monitoring computer network  Practical
2.7.1 Introduction to computer  Oral questions
3. Perform
network monitoring and  Written tests
Computer
maintenance  Observation
Network
2.7.2 Computer network  Portfolio of
Maintenance
monitoring physical tools evidence
2.7.2.1 Cable testers
2.7.2.2 Crimping
tool
2.7.2.3 Stripping tool

2.7.3 Physical networking device

status monitoring
2.7.3.1 Port and interface
2.7.3.2 Cable and connection
2.7.3.3 Power supply
2.7.3.4 Network optimization

2.8 Troubleshooting Computer

network
2.9 Optimizing Computer network
 2.9.1 Upgrading network
hardware devices
2.9.2 Upgrading computer
network cables

Suggested Delivery Methods

● In Instructor led facilitation of theory

● Demonstration by trainer

● Practical work by trainee

● Viewing of related videos

● Group discussions

● Simulation
Recommended resources for 25 trainees

S/No. Category/Item Description/ Quantity Recommended

Specifications Ratio
(Trainee: Item)

A Learning Materials

1. Textbooks 13 pcs 13:1

2. Installation manuals 5pcs 5:1

3. Charts

4. PowerPoint presentations For trainer’s

use
B Learning Facilities &
infrastructure

5. Lecture/theory room 1 25:1

6. Computer Laboratory 1 25:1

7. Internet Connection

C Consumable materials

8. Printing papers 1 ream 1:20

9. Toners 2 pcs 13:1

 10. Assorted colour of whiteboard
markers

D Tools and Equipment

1. Computers 25 pcs 1:1

2. Projector 1 pc 25:1

3. Signal testers 5 pcs 5:1

4. Header checker 25 pcs 1:1

5. Crimping tools 25 pcs 1:1

6. Cable tester 5 pcs 5:1

7. Switches 5pcs 5:1

8. Repeaters 5pcs 5:1

9. Routers/modem 5pcs 5:1

10. Network tool kit 25 pcs 1:1

11. RJ45 300 pcs 1:10

12. UTP Ethernet Cable 300 1:10

metres
13. Antistatic gloves 25 pairs 1:1
 COMPUTER REPAIR AND MAINTENANCE

UNIT CODE: 0714 331 04A

Duration of Unit: 200 Hours

Relationship to Occupational Standards

This unit addresses the Unit of Competency: Perform Computer Repair and Maintenance

Unit Description
This unit covers the competencies required for performing computer repair and maintenance.
It involves performing computer troubleshooting, repairing faulty components, testing
computer component functionality and performing computer maintenance.

Summary of Learning Outcomes

1. Perform computer troubleshooting

2. Repair faulty components.
3. Test computer component functionality
4. Perform computer maintenance

Learning Outcomes, Content and Suggested Assessment Methods

Learning Content Suggested
Outcome Assessment
Methods

1. Perform 1.1. User data assessment  Practical

computer assessment
troubleshooting 1.1.1. Introduction to computer repair and  Project
maintenance  Observation
1.1.2. Documenting faulty computer user Checklist
data  Product
Checklist
 Written
assessment
1.2. Computer problems identification  Portfolio of
evidence

1.2.1. Computer troubleshooting

approaches
1.2.2. Basic computer hardware faults
1.2.3. Methods of information gathering
1.2.4. User data analysis

1.3. Determining solution to the problem

1.3.1. Computer hardware faults

remedies
1.3.2. Test hypothesis
1.3.3. Problem Identification
1.3.4. Documentation of solution
 2.1 Selection of computer components for
replacement
2. Repair faulty  Practical
2.1.1 Computer hardware components
components. assessment
2.1.1.1 Factors to consider in selecting
 Project
computer components
 Observation
2.1.1.2 computer hardware components
Checklist
parts acquisition
 Product Checklist
 Written
2.2 Assembly of tools for repairing or replacing assessment
 Portfolio of
evidence

2.2.1 Computer repair and maintenance

tools

2.2.1.1 Straight-head screwdriver, large

and small
2.2.1.2 Phillips-head screwdriver, large
and small
2.2.1.3 Tweezers or part retriever
2.2.1.4 Needle-nosed pliers
2.2.1.5 Wire cutters
2.2.1.6 Chip extractor
2.2.1.7 Hex wrench set
2.2.1.8 Torx screwdriver

2.3 Observation of Safety procedures

2.3.1 Safety measures and procedures
 2.3.1.1 Personal Protective Equipment’s
2.3.1.2 Proper use of tools and equipment
2.3.1.3 Fire safety
2.3.1.4 Classes of fires
2.3.1.5 Fire extinguishers
2.3.1.6 Emergency procedures
2.3.1.7 First AID kit
2.3.1.8 Emergency contact
2.3.1.9 Contingency measures

2.4 Repair and replacing computer components

2.4.1 Computer components Instruction

manuals
2.4.2 Computer components disassembly
process
2.4.3 Reassembling repaired or replaced
computer components
2.5 Disposing faulty or obsolete computer
hardware components
2.5.1 Pollution
2.5.2 E- waste
2.5.3 Hazards
2.5.4 Types of E-waste
2.5.5 Proper disposal methods
 3.1 Performing POST on computer
3.2 Performing computer component test
3. Test computer  Practical
3.2.1 Importance of testing
component assessment
3.2.2 Testing techniques
functionality  Project
3.2.2.1 Testing of repaired or replaced
 Observation
components
Checklist
3.2.3 Evaluation of test Results
 Product
3.3 Computer component’s functionality report
Checklist
3.3.1 Generation of test results report
 Written
assessment
 Portfolio of
evidence

4.1 Computer maintenance scheduling

4.1.1 Introduction to computer maintenance
4. Perform  Practical
4.1.1.1 Definition of computer
computer assessment
maintenance
maintenance  Project
4.1.1.2 Importance of computer
 Observation
maintenance
Checklist
4.1.2 Types of computer maintenance
 Product Checklist
4.1.3 Prepare computer maintenance
 Written
schedule
assessment
 Portfolio of
4.2 Performing computer maintenance evidence
4.2.1 Computer maintenance utilities
4.2.2 Uses of computer maintenance
utilities
4.2.3 Perform computer maintenance
 4.3 Computer maintenance report

4.3.1 Importance of computer maintenance

report
4.3.2 Components of computer
maintenance report

Suggested Delivery Methods

 Instructor led facilitation using active learning strategies

 Demonstration by trainer
 Practical work by trainee
 Viewing of related videos
 Group discussions
 Direct instructions
Recommended Resources for 25 Trainees
S/No. Category/Item Description/ Quantity Recommended
Specifications Ratio
(Trainee: Item)
A Learning Materials

1. Textbooks 5 pcs 5:1

2. Installation manuals 5 pcs 5:1

3. Flip Charts 5 pcs 5:1

4. PowerPoint presentations For trainer’s use

5. Magazines/brochures/
business cards

B Learning Facilities &

infrastructure

6. Lecture/theory room 1 25:1

7. Computer Laboratory 1 25:1

C Consumable materials

8. Printing papers 1 ream 1:20

9. Foolscaps 1 ream

10. Toners 2 pcs 13:1

11. Assorted colour of

whiteboard markers

D Tools and Equipment

12. Computers 25 pcs 1:1

13. Projector 1 pcs 25:1

14. Printers 2 pcs 13:1

15. Whiteboard 1 pcs 25:1

16. Flash drives 5 pcs 5:1

17. 1 External Hard drive 1 pcs 25:1

18. Computer Repair Tool box 5 5:1