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Blessie Resume

Blessie Mikaela Kyle Dela Peña is a highly organized professional with a background in customer service and office administration, holding a Bachelor of Science in Tourism and Hospitality Management. She has experience as a Branch Supervisor at Lay Bare Waxing and has worked in various customer-facing roles, demonstrating skills in client support, problem-solving, and team leadership. Her competencies include time management, communication, and adaptability, supported by multiple training certifications in customer service and hospitality.

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33 views3 pages

Blessie Resume

Blessie Mikaela Kyle Dela Peña is a highly organized professional with a background in customer service and office administration, holding a Bachelor of Science in Tourism and Hospitality Management. She has experience as a Branch Supervisor at Lay Bare Waxing and has worked in various customer-facing roles, demonstrating skills in client support, problem-solving, and team leadership. Her competencies include time management, communication, and adaptability, supported by multiple training certifications in customer service and hospitality.

Uploaded by

christiangabriel0022
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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BLESSIE MIKAELA KYLE

DELA PEÑA
PROFILE EDUCATION
Highly organized and customer- World Citi College
focused professional with a strong Bachelor of Science in Tourism and Hospitality Management
background in customer service and (2019-2021)
office administration. Skilled in
providing exceptional client support, Systems Technology Institute Marikina
managing office operations, and Tourism Management
ensuring efficient workflow. Proficient (2017-2019)
in handling a variety of tasks, including
scheduling, data entry, and Training / Seminar
correspondence, while maintaining a
friendly and professional demeanor. Philippine travel Agencies Association Expo
Adept at problem-solving, World Coffee, Barista Training
multitasking, and fostering positive Housekeeper Tesda Training
relationships with clients and WNS Company, Customer service Training
colleagues to achieve organizational Housekeeper training – Trainquility Villa
goals. Reliable, detail-oriented, and Butler / Server – Fiesta Delights
committed to delivering excellence in
every role. WORK EXPERIENCE

Lay Bare Waxing Philippine Inc


CONTACT Branch Supervisor
(2022-2024)
PHONE:
+16493429456
• Setting goals performance in ways that comply with the
EMAIL: company's mission and vision
Blessiexfarol@gmail.com • Organizing Branch workflow and duties
• Ensuring all branch employees understand their duties
CHARACTER REFERENCES • Monitoring branch sales performance and employee
performance Creating new marketing strategies
Irish Joy Cayetano Business • Handling client concerns
Development Assistant Manager/ Lay • Providing my employees constructive feedbacks and
Bare +639209060768 coaching
• Communicate updates and reports to the upper
Federic Jose Peregrino A. Baysa managements.
Tertiary/Senior High School Instructor
+639672616693
Mangkok Server/Cashier
Leah Francisco Manger Mangcook 2021 - 2022
+639361814643
• Greeting customers
• Lead customers to their tables.
• Take food and drink orders.
• Serve food and drink orders in a timely manner.
• Check in with customers during their meal.
• Communicate effectively.
• Deliver checks. Collect payments.
• Handles sales at cashier
• Make sure the sales are accurate
Rosela Temple OIC at Crocs SM
Marikina +639475696719

Crocs Philippines Sales Associates


2019 - 2021

• Ensure high levels of customer satisfaction through excellent


sales service
• Assess customer needs and provide assistance and information
on product features
• Welcome customers to the store and answer their queries
• Follow and achieve department’s sales goals “Go the extra
mile” to drive sales
• Maintain in-stock and presentable condition assigned areas
• Actively seek out customers in store
• Remain knowledgeable on products offered and discuss
available options
• Process POS (point of sale) purchases.
• Handle returns of merchandise
• Team up with co-workers to ensure proper customer service.
Build productive trust relationships with customers. Comply with
inventory control procedures

SKILLS

• Computer skills
• Time management
• Oral and written communication
• Adaptability
• Problem-solving
• Teamwork
• Leadership
• Interpersonal skills
• Work ethic
• Attention to detail

Reference

Virginia Jarafa
Head House keeper
Tranquility Villa
+1 (649) 342-9456

Josephine Amboya
Owner – Fiesta Delights
+1 (649) 344-2822

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