Result: Pass

Topic Percenta

Configuration and Setup 100%

Object Manager and Lightning App Builder 91%

Sales and Marketing Applications 7i%

Service and Support Applications 100%

Preductivity and Collaboration 75%

Data and Analytics Management 75%

Workflow/Process Automation 7O%

Congratulations! You have successfully completed the certification exam to become a Salesforce Certified Administrator. Welcome to the Salesfor

assessment, click the "Submit Exam’ button below to submit your responses
and end the assessment.

Assessment Summary
Number of Items 65
Answered:
Number of Items °o
Unanswered:
Number of Items fe)
Marked for Review:

Answers
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5. AD 6.4 Pe FS
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25, B 26. A 27. 0D 28. CB
223.6 20. D 31.D 32.68
33. AC 34.8 35.-¢ 36. C
37. ¢ 32, ¢ 39. BD 40. BD
41. AD 42.4 43.D 44. CB
45.4 46. BD 47. DBC 48. C
a9. 8 50.4 $1. CB s2.¢
53.4 54. 0D S5..C 56.4
57. BD 58. DC 59. DB 60.D
61. A 62.D 63. AB 64. ABD
 Salesforce Certified Administrator

Time Remaining: 01:11:53

65 of 65. Ursa Major Solar is noticing a decrease in deals with a

cross-sell opportunity type and want to share all cross-sell
opportunities with a team of subject matter experts in their
organization. The company has different roles, and the organization-
wide default for Opportunity is set to Private.

How should the administrator accomplish this?

A. oO Enable territory management, assign the subject matter experts to the same
territory, and give them access to the records with manual sharing.
8. oO Change the organization-wide default for Opportunity from Private to Public
Read/Write to open up access for the subject matter experts.
Cc o Add the subject matter experts to a public group and give them access to the
records with a criteria-based sharing rule.
o. O Create a new role for the subject matter experts and give them access to the
records with an owner-based sharing rule.

PN Ames thn Hen FR late eects:

Salesforce Certified Administrator

Time Remaining: 01:11:57

64 of 65. Cloud Kicks has the organization-wide sharing default set to

private on the Shoe object. The sales manager should be able to view
a report containing shoe records for all of the sales reps on their
team.

Which three items should the administrator configure to provide

appropriate access to the report?
Choose 3 answers
A. Folder Access
O80es

Field-Level Security
moo p

Custom Report Type

Role Hierarchy
Report Subscription
 Salesforce Certified Administrator

Time Remaining: 01:12:00

63 of 65. Cloud Kicks needs to be able to show different picklist

values for sales and marketing users.

Which two options will meet this requirement?

Choose 2 answers
A Two page layouts, one record type, two picklists
B. One page layout, two record types, one picklist
5, =F) CO One record type, two profiles, one picklist
D. OO Two permission sets, one record type, one picklist

Gay Mark this item for later review.

Salesforce Certified Administrator

Time Remaining: 01:12:03

62 of 65. A sales rep at Ursa Major Solar has launched a series of

networking events. They are hosting one event per month and want
to be able to report on Campaign ROI by month and Series.

How should the administrator set up the Campaign to simplify

reporting?
A. oO Create Individual Campaigns that all have the same name.
B. oO Use Campaign Hierarchy where the monthly events roll up to a parent
Campaign.
Cx O Add different record types for the monthly event types.
DB. So Configure Campaign Member Statuses to record which event Members
attended.

OO Mark this item for later review.

 Salesforce Certified Administrator

Time Remaining: 01:12:08

61 of 65. Northern Trail Outfitters wants emails received from

customers to generate cases automatically.

How should the administrator ensure that the emails are sent to the
correct queue?
A. oO Configure Email-to-Case so emails are delivered to the correct queue.
B. oO Use a custom emall service to set the owner of the case upon creation.
c. Oo Utilize a flow to identify the correct queue and assign the case.
Do. oO Create an Escalation Rule to send cases to the correct queue.

oO Mark this item for later review.

Review All

Salesforce Certified Administrator

Time Remaining: 01:12:11

60 of 65. Northern Trail Outfitters has hired interns to enter Leads

into Salesforce and has requested a way to identify these new records
from existing Leads.

What approach should an administrator take to meet this

requirement?
A. oO Create a separate Lead Lightning App.
B. Oo Set up Web-to-Lead for the interns’ use.
c. oO Update the active Lead Assignment Rules.
D. o Define a record type and assign it to the Interns.

OO Mark this item for later review.

 Salesforce Certified Administrator

Time Remaining: 01:12:14

59 of 65. An administrator at DreamHouse Realty needs to create

customized pages for the Salesforce mobile app.

Which two types of pages could an administrator build and customize

using the Lightning App Builder?
Choose 2 answers
A. i} Dashboard page
6. Record page
c. OO User page
ee ~ | App page

OO Mark this item for later review.

Salesforce Certified Administrator

Time Remaining: 01:12:17

58 of 65. Cloud Kicks wants to track shoe designs by products

because there can be multiple designs for one product across various
stages. They need to know how many designs have been created fora
given product on the product record.

Which two steps should the administrator configure to meet this

requirement?
Choose 2 answers
A. OO Configure a custom lookup field for shoe designs on the Product
object.
B. OO Use the standard object for designs.
ae Create a custom object for shoe designs.
D. Add a custom master-detail field for shoe designs on the Design
object,
 Salesforce Certified Administrator

Time Remaining: 01:12:21

57 of 65. Cloud Kicks has a customer success agent going on leave

and needs to change ownership on multiple cases.

Which two users are able to fulfill this request?

Choose 2 answers
A. OO A user with a manager role above the agent.
B. A user with the System Administrator profile.
5, =F) CO A user with Read permission on the account,
D. A user with the Manage Cases permission.

Gay Mark this item for later review.

Salesforce Certified Administrator

Time Remaining: 01:12:24

56 of 65. Cloud Kicks wants users to only be able to choose

Opportunity stage closed won if the Lead source has been selected.

How should the administrator accomplish this goal?

A. o Configure a validation rule requiring Lead source when the stage Is set to
closed won.
B. oO Change the Opportunity stage field to read only on the page layout.
ci oO Make Lead source a dependent picklist to the Opportunity stage field.

D. oO Modify the Opportunity stage 4 dependent picklist to the Lead source field.

O Mark this item for later review.

Review All Submit xem

 Salesforce Certified Administrator

Time Remaining: 01:12:26

55 of 65. Ursa Major Solar has a path on Case. The company wants
to require its users to follow the status values as they are on the path.
Agents should be prohibited from reverting the Case back to a
previous status.

Which feature should an administrator use to fulfill this request?

A. ©) Dependent Picklists
B. oO Predefined Field Values
a oOo Validation Rules
D. oO Global! Value Picklists

Oo) Mark this item for later review.

Salesforce Certified Administrator

Time Remaining: 01:12:30

54 of 65. A team of support users at Cloud Kicks is helping inside

sales reps make follow-up calls to prospects that filled out an interest
form online. The team currently does not have access to the Lead
object.

How should an administrator provide proper access?

A. oO Assign a new role
B. oO Set up Manual sharing
c. oO Create a new profile
D. o Configure permission sets

Cc) Mark this item for later review.

 Salesforce Certified Administrator

Time Remaining: 01:12:36

53 of 65.
DreamHouse Realty regularly holds open houses for the selling of both
houses and condominiums. For condominium open houses, there are
a few extra steps that need to be taken. Agents need to be able to
submit requests and receive approvals from the homeowners'
association.

How can the administrator ensure these extra steps only appear when
creating open house records for condominiums?

A. oOo Create two page layouts. Use processes and record type
appropriate picklist values.
B. ©) Create two page layouts, one with a House Status field 2 to display the
Condominium Status field.
Cc. Create one page layout. Use business processes to ensu ind the other with a
picklist values display.
D.C© Create one page layout. Use record typrecesS:nsue ensure the proper status
values dicniav.

Salesforce Certified Administrator

Time Remaining: 01:12:44

52 of 65.
The Support team at Ursa Major Solar occasionally views shipments
from an application external to Salesforce.

What is the best way to configure the UI to allow for this

functionality?

A. ©} Filter by a single shipment record type in the list view.

B. Oo Add the Manage List Views permission for support users.
c. oO Use external objects and add a custom tab to the Support App for support
agents.
Do. oO Split views are only available on standard objects.

oO Mark this item for later review.

 Salesforce Certified Administrator

Time Remaining: 01:12:48

51 of 65. At Universal Containers, users would like to be able to

share Salesforce records with other members of their team, while
collaborating around general topics as well.

Which are two considerations for enabling this functionality?

Choose 2 answers
A i} Object layouts should be configured to include the groups related list.
6. The Add Record action must be configured In the group publisher.
c. An administrator needs to create a group to enable record sharing.
D. CO Collaboration groups are created automatically for every department.

O Mark this item for later review.

Salesforce Certified Administrator

Time Remaining: 01:12:51

50 of 65. The administrator for Cloud Kicks has created a screen flow
to help service reps ask the same set of questions when customers
call in with issues. This screen should be visible from cases.

How should the screen flow be distributed?

A. o Lightning Page
B. oO Component Filter
e. oO Home Page
9.C€ Page Layout

oO Mark this item for later review.

Review All
 Salesforce Certified Administrator

Time Remaining: 01:12:56

49 of 65. Ursa Major Solar classifies its accounts as Silver, Gold, or

Platinum Level. When a new case is created for a Silver or Gold
partner, it should go to the Regular Support Queue. When an account
is Platinum Level, it should automatically go to the Priority Support
Queue.

What should the administrator use to achieve this?

A. oO Escalation Rules
8. oO Assignment Rules
. oO Workflow Rules
D. oO Case Rules

a) Mark this item for later review.

Salesforce Certified Administrator

Time Remaining: 01:12:59

48 of 65. The administrator at Universal Containers has a screen flow

that helps users create new leads. When Lead Source is "Search
Engine", the administrator needs to require the user to choose a
specific search engine from a picklist. If Lead Source is not “Search
Engine", this picklist should be hidden.

What is the most efficient way for the administrator to complete this
requirement?
A. oO Configure a picklist for Specific Search Engine, and use 2 validation rule to
conditionally show only when Lead Source is "Search Engine”.
5. oO Use an assignment element, one for when Lead Source Is "Search Engine” and
one for everything else.
a o Use a conditional filter in the screen element to only show ‘Specific Search
Engine’ field only when Lead Source is "Search Engine".
D. Oo Create a picklist for Specific Search Engine, and set conditional visibility so that
it ils only shown when Lead Source Is "Search Engine”.
 Salesforce Certified Administrator

Time Remaining: 01:13:04

47 of 65. Sales reps miss key fields when filling out an opportunity
record through the sales process. Reps need to move forward in
stages but are unable to enter a previous stage.

Which three options should the administrator use to address this

need?
Choose 3 answers
A. O Enable guided selling.
B. B® Configure Opportunity Path.
Cy Mark fields required on the page layout.
D.@ Use validation rules.
E. a) Use Flow to mark fields required.

Salesforce Certified Administrator

Time Remaining: 01:13:09

46 of 65. An administrator at Northern Trail Outfitters is creating a

validation rule.

Which two functions should the administrator use when creating a

validation rule?
Choose 2 answers
A. EJ Formula return type
6. Error message location
G. O Rule active date
DB. Error condition formula

OO Mark this item for later review.

 Salesforce Certified Administrator

Time Remaining: 01:13:12

45 of 65. When a sales rep clicks a button on an opportunity, a

simple discount calculator screen should be launched.

Which automation tool should an administrator use to build this

discount calculator screen?
A. oO Flow Builder

6. Cc Platform Event
. Cc Process Builder
o.C€) Workflow Rule

O Mark this item for later review.

Salesforce Certified Administrator

Time Remaining: 01:13:15

44 of 65. The sales director at Cloud Kicks wants to be able to predict

upcoming revenue in the next several fiscal quarters so they can set
goals and benchmark how reps are performing.

Which two features should the administrator configure?

Choose 2 answers
A &} Opportunity List View
6. Sales Quotas

G. Forecasting
D. a) Opportunity Stages

O Mark this item for later review.

 Salesforce Certified Administrator

Time Remaining: 01:13:18

43 of 65. Universal Containers has two sales teams, sales team A

and sales team B. Each team has their own role in the role hierarchy.
Both roles are subordinates of the same Manager role.

How should the administrator share records owned by sales team A

with sales team B?
A. oO Hierarchical sharing
B. Oo Criteria-based sharing
30 oO Use manual sharing
0. Owner-based sharing

OO Mark this item for later review.

Salesforce Certified Administrator

Time Remaining: 01:13:21

42 of 65. An administrator at DreamHouse Realty wants an easier

way to assign cases based on agent capacity and skill set.

Which feature should the administrator enable to meet this

requirement?
A. o Omni-Channel
B. oO Territory Management
Cc. oO Escalation Rules
DB. oO Knowledge Management

oO Mark this item for later review.

Review All
 Salesforce Certified Administrator

Time Remaining: 01:13:25

41 of 65. The Ursa Major Solar administrator is editing the page

layout for a new custom object. A text area field is accidentally
removed from the page layout, and it needs to be restored to the
page layout.

Which are two methods for achieving this goal?

Choose 2 answers
A. From the fields palette, drag the fleld Into the same position.
B. OO Clone the layout from a different profile and use save as.
Cy OO Restore from the recycle bin within 15 days.
..@ Restore original page layout from a sandbox.

{_]) Mark this item for later review.

Salesforce Certified Administrator

Time Remaining: 01:13:30

40 of 65. An administrator at Universal Containers has been asked to

prevent some users from accessing Salesforce from outside of their
network.

What are two considerations for this configuration?

Choose 2 answers
A. EJ Restrict U2F Security Keys on the user's profile to enforce login hours.
6. IP address restrictions are set on the profile for the org.
Cc. CO Assign single sign-on to a permission set to allow users to log in when
outside the network.
D. Enforce Login IP Ranges on Every Request on the profile must be
selected to enforce IP restrictions.

{_]) Mark this item for later review.

 Salesforce Certified Administrator

Time Remaining: 01:13:33

39 of 65. What are two considerations an administrator should keep

in mind when working with Salesforce objects?
Choose 2 answers
A O A new standard object can be created.
B. Standard objects are included with Salesforce.
CG OO Only standard objects support master-detall relationships.
D. Custom and standard objects have standard fields.

O Mark this item for later review.

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Salesforce Certified Administrator

Time Remaining: 01:13:35

38 of 65. DreamHouse Realty has an approval process. A manager

attempts to approve the record but receives an error.

What should the administrator review to troubleshoot this request?

A. oO Review the page layout to ensure the flelds updated In the process are visible.
B. C2) Update the field-level security to view on fields that are updated in the process.
Cy o Check If the user In the next approver Is Inactive or missing.
D. oO Add a delegated approver for the next approver in the process.

O Mark this item for later review.

 Salesforce Certified Administrator

Time Remaining: 01:13:42

37 of 65. The administrator has created new users for ten new
employees at Northern Trail Outfitters.

Why are these users unable to view the account tab in the Salesforce
org?
A. €2) Organization-wide defaults are set to private.
B. oO Users' profile requires a sharing rule for Accounts.
c. o Users' profile requires permission to the Account object.
Oo. oO Users' roles are low on the role hierarchy.

oO Mark this item for later review.

TB Review All

Salesforce Certified Administrator

Time Remaining: 01:13:46

36 of 65. AW Computing (AWC) occasionally works with independent

contractors, who the company stores as Contacts in Salesforce.
Contractors often change agencies, and AWC wants to maintain the
historical accuracy of the record.

What should AWC use to track Contacts?

A. oO Create a new Contact record for each agency.
B. O Use a partner community to track the Contacts.
307 oO Enable Contacts to multiple Accounts.

D. oO Create a junction object to track many-to-many relationship.

OO Mark this item for later review.

 Salesforce Certified Administrator

Time Remaining: 01:13:51

35 of 65. At Cloud Kicks, sales reps use discounts on the opportunity

record to help win sales on particular products. When an opportunity
is won, they then have to manually apply the discount to the related
opportunity products. The sales manager has asked if there is a way
to automate this time-consuming task.

What should the administrator use to deliver this requirement?

A.C) Prebuilt Macro

B. oO Approval Process
Cc. @ Flow Builder
D. oO Formula Field

PN RAm els Hin ben FR late ens ctnnas

Salesforce Certified Administrator

Time Remaining: 01:13:53

34 of 65. What should an administrator use as an identifier when

importing and updating records from a separate financial system?
A. oO Record ID
B. oO External ID
e. oO Auto-Number field
D. C2) Rich Text fieid

O Mark this Item for later review.

Se
 Salesforce Certified Administrator

Time Remaining: 01:13:57

33 of 65. An administrator at Cloud Kicks wants to deactivate a user

who has left the company.

What are two reasons that would prevent a user from being
deactivated?

Choose 2 answers
A The user is in a custom hierarchy field.
6. CO The user is the highest role In the role hierarchy.
G. The user is the sole recipient of a workflow email alert.
DB. CO The user is part of a territory hierarchy.

O Mark this item for later review.

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Time Remaining: 01:14:01

32 of 65. Cloud Kicks wants to update a screen flow so that if the

checkbox field High Value Customer is set to true, the first screen is
skipped and the user is directed to the second screen.

How should the administrator configure the decision elemeyt?

A. C2) Use the equals operator and {!SGlobalConstant.
True} as the val
B. o Use the contains og ator and {!sGlobaliConstant.
False} as the value.
c. oO Use the equals ops Snd “High Value Customer” as the value.
DB. oO Use the contains@perajor and "High Value Customer” as the value.

oO Mark this item for wks review.

Review All
 Salesforce Certified Administrator

Time Remaining: 01:14:03

31 of 65. Northern Trail Outfitters wants to calculate how much

revenue has been generated for each of its marketing campaigns.

How should an administrator deliver this information?

A. oO Perform periodic data jobs to update campaign records.
B. £2) Create a roll-up summary field on Opportunity to Campaign.
cr oO Add a Total Value fleld on Campaign and use a workflow rule to update the
value when an opportunity is won.
D. o Design a standard Campaign report and add the Value Won Opportunities In
Campaign field.

O Mark this item for later review.

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Time Remaining: 01:14:07

30 of 65. Ursa Major Solar wants to automatically notify a manager

about any cases awaiting a response from an agent for more than 2
hours after case creation.

Which feature should an administrator use to fulfill this requirement?

A. C2) Omni-Channe! Supervisor
B. oO Assignment Rule
Cc. oO Formula field
0. & Case Escalation Rule

oO Mark this item for later review.

Review All
 Salesforce Certified Administrator

Time Remaining: 01:14:11

29 of 65. Sales managers would like to know what could be

implemented to surface important values based on the stage of the
opportunity.

Which tool should an administrator use to meet this requirement?

A. €2) Workflow Rules
B. o Path Key Fields
€. Oo Dynamic Forms
Oo. oO Opportunity Processes

O Mark this item for later review.

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Time Remaining: 01:14:14

28 of 65. Which two solutions could an administrator find on the

AppExchange to enhance their organization?
Choose 2 answers
A. O Customers
B. Consultants

ce Components
D. E} Communities

O Mark this item for later review.

 Salesforce Certified Administrator

Time Remaining: 01:14:18

27 of 65. The administrator at Cloud Kicks writes an assignment rule

to send all cases created via email or the web to the Automated Cases
Queue. Any manually created cases should be owned by the agent
creating them; however, the manually created cases now show the
administrator as the owner.

What will the administrator find when troubleshooting this issue?

A. oO The Owner field is missing on the webform and email template.
8. oO Another assignment rule is giving ownership to the administrator.
om oO An escalation rule is changing the case owner on case creation.
D. °o The Assignment Rule checkbox is selected by default.

a) Mark this item for later review.

Salesforce Certified Administrator

Time Remaining: 01:14:22

26 of 65. Cloud Kicks has a custom object called Shipments. The

company wants to see all the shipment items from an Account page.
When an Account is deleted, the shipments should remain.

What type of relationship should the administrator make between

Shipments and Accounts?
A. o Shipments should have a lookup to Account.
B. oO Accounts should have a master detail to Shipments.
| 30 oO Shipments should have a master detail to Accounts.
D. oO Accounts should have a lookup to Shipments.

CD Mark this item for later review.

 Salesforce Certified Administrator

Time Remaining: 01:14:25

25 of 65. Northern Trail Outfitters (NTO) has deployed my domain.

The Chief Marketing Officer wants to make sure that all of the
Salesforce users log in using the branded login URL. There needs to
be a grace period for the user's bookmarks to be updated.

How should the administrator configure the policies in my domain

settings?
A. oO Set the login policy to prevent login from https://login.salesforce.com
8. oO Set the login policy to require login from https://nto.my.salesforce.com
ec. oO Set the Redirect policy to Do Not redirect.
D. o Set the redirect policy to Redirect with a warning to the same page within the
domain.

O Mark this item for later review.

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Time Remaining: 01:14:30

24 of 65. The service manager at Ursa Major Solar wants to let

customers know that they have received their cases via email and
their website. Medium-priority and high-priority cases should receive
different email notifications than low-priority cases. The administrator
has created three email templates for this purpose.

How should an administrator configure this requirement?

A. o Create one auto-response rule. Configure three rule entry criteria and seta
filter for case priority. Select the appropriate emall template for each rule entry.
B. oO Include three assignment rules that fire when cases are created. Add a filter for
case priority. Select the appropriate emall template for each rule.
c. oO Configure one workfiow rule that fires when cases are created. Add a filter for
case priority. Select the appropriate email template for the rule.
BD. oO Add three auto-response rules. Configure one rule entry criteria for each rule
and set a filter for case priority. Select the appropriate email template for each
rule entry.
 Salesforce Certified Administrator

Time Remaining: 01:14:33

23 of 65. Cloud Kicks users are seeing error messages when they use
one of their screen flows. The error messages are confusing but could
be resolved if the users entered more information on the account
before starting the flow.

How should the administrator address this issue?

A. oO Uncheck the End User Flow Errors box In Setup.
B. Oo Create a permission set to allow users to bypass the error.
| 30 o Use a fault connector and display a screen with text explaining what went
wrong and how to correct it.
BD. oO Remove validation rules so that the users are able to proceed without complete
records.

O Mark this item for later review.

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Time Remaining: 01:14:37

22 of 65. An analytics user at Cloud Kicks needs Read, Create, and

Edit access for objects and should be restricted from deleting any
records.

What should the administrator do to meet this requirement?

A. C2) Create and assign a permission set that includes Read, Create, and Edit access.
B. oO Assign the standard System Administrator profile to the analytics user.
c. So Create and assign a custom profile with Delete access removed for each object.
DB. oO Give the user View All access and assign them to the highest role In the role
hierarchy.

O Mark this item for later review.

 Salesforce Certified Administrator

Time Remaining: 01:14:40

21 of 65. An administrator supporting a global team of Salesforce

users has been asked to configure company settings.

Which two options should the administrator configure?

Choose 2 answers
A. OO Login Hours
B. Currency Locale
Ci O Password Policy
D. Default Language

Gay Mark this item for later review.

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Time Remaining: 01:14:43

20 of 65. Cloud Kicks needs to change the owner of a case when it

has been open for more than 7 days.

How should the administrator complete this requirement?

A oO Auto-Response Rules
B. C2) Assignment Rules
Cc. o Escalation Rules
D. oO Validation Rules

OO Mark this item for later review.

| Gack Jp Next > review All submit exer

 Salesforce Certified Administrator

Time Remaining: 01:14:48

19 of 65. The marketing team wants a new picklist value added to

the Campaign Member Status field for the upsell promotional
campaign.

Which two solutions should the administrator use to modify the

picklist field values?
Choose 2 answers
A. Add the Campaign Member Statuses related list to the Page Layout.
B. OO Edit the picklist values for the Campaign Status in Object Manager.
c. Modify the picklist value on the Campaign Member Statuses related
list.
oO. OO Mass modify the Campaign Member Statuses related list.

Salesforce Certified Administrator

Time Remaining: 01:14:53

18 of 65.
The VP of sales at AW Computing would like sales reps to check in
with their top account every Monday. The VP would like a dashboard
component to show the status of the check-ins.

What should the administrator configure to remind the reps to contact

their top account?

A. Oo Use a process email alert on the account.

6. oO Add the email action to the page layout.
Cc. o Enable the creation of recurring tasks.
D. oO Create a time-based workflow task.

OO Mark this item for later review.

 Salesforce Certified Administrator

Time Remaining: 01:14:56

17 of 65. An administrator is on a tight deadline to create dashboards

for the sales and marketing teams at AW Computing.

What should the administrator do to meet the deadline without

increasing the budget?
A. €2) Hire a consultant to build the custom dashboards.
B. oO Bulld the dashboards manually to meet the deadline.
Cc. o Check the AppExchange for a prebuilt solution that can be easily customized.
Oo. oO Train someone on the sales and marketing teams to build dashboards.

oO Mark this item for later review.

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Salesforce Certified Administrator

Time Remaining: 01:15:00

16 of 65. The marketing team at Ursa Major Solar wants to send a

personalized email whenever a lead fills out the web-to-lead form on
their website. They want to send different messages based on the
Lead Industry field value.

What should an administrator configure to meet this requirement?

A. oO Create an assignment rule to email the lead.
B. O Add a public group and Process Builder to email the lead.
‘ oO Configure an auto-response rule to email the lead.
D. oO Use a validation rule to trigger workflow to email the lead.

OO Mark this item for later review.

 Salesforce Certified Administrator

Time Remaining: 01:15:02

15 of 65. Northern Trail Outfitters has a custom quick action on

Account that creates a new Case.

How should an administrator make the quick action available on the

Salesforce mobile app?
A. o Add the Salesforce Mobile and Lightning Experience action to the page layout.
B. oO Modify compact Case page layout to Include the action.
c. Oo Create a custom Lightning App with the action.
Oo. oO Include the action In the Salesforce Mobile Navigation menu.

oO Mark this item for later review.

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Salesforce Certified Administrator

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14 of 65. The business development team at Cloud Kicks thinks the

Account creation process has too many fields to fill out and the page
feels cluttered. They have requested the administrator to simplify the
process.

Which automation tool should an administrator use?

A. oO Approval Process
B. Oo Workflow Rule
| 30 oO Validation Rule
eer | Flow Builder

OO Mark this item for later review.

 Salesforce Certified Administrator

Time Remaining: 01:15:07

13 of 65. Users at Cloud Kicks want to be able to create a task that

will repeat every two weeks.

What should an administrator do to meet this requirement?

A. oO Turn on Recurring Activities
B. o Enable Creation of Recurring Tasks
Cc. oO Flow to create recurring tasks
D. oO Workflow rule to create recurring tasks

O Mark this item for later review.

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Time Remaining: 01:15:11

12 of 65. Northern Trail Outfitters wants to update data with

information from their data warehouse.

What should an administrator do to accomplish this?

A o Use an external object to match records between the systems.
B. C2) Use the data loader to match records between the systems.
es oO Use an unique ID field to match records between the systems.
D. Oo Use an external ID field to match records between the systems.

O Mark this item for later review.

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Time Remaining: 01:15:14

11 of 65. The call center manager at Ursa Major Solar wants to

provide agents with a case dashboard that can be drilled down by
case origin, status, and owner.

What should an administrator add to the dashboard to fulfill the

request?
A. So Dashboard Filter
B. Oo Bucket Column
| 30 oO Dashboard Component
D.E Combination Chart

OO) Mark this item for later review.

Salesforce Certified Administrator

Time Remaining: 01:15:20

10 of 65. Northern Trail Outfitters has two different sales processes:

one for business opportunities with four stages and one for partner
opportunities with eight stages. Both processes will vary in page
layouts and picklist value options.

What should an administrator configure to meet these requirements?

A. oO Validation rules that ensure that users are entering accurate sales stage
information
B. oO Public groups to limit record types and sales processes for opportunities
Cc. O Different page layouts that control the picklist values for the opportunity types
D. So Separate record types and sales processes for the different types of
opportunities

OO Mark this item for later review.

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Time Remaining: 01:15:22

9 of 65. The administrator at Northern Trail Outfitters has been using

a spreadsheet to track assigned licenses and permission sets.

What feature can be used to track this in Salesforce?

A. oO Login History
B. £2) Permission Set Groups
c. o Lightning Usage App
D. Oo User Report

O Mark this item for later review.

Salesforce Certified Administrator

Time Remaining: 01:15:25

8 of 65. Sales reps at Ursa Major Solar are having difficulty managing
deals. The leadership team has asked the administrator to help sales
reps prioritize and close more deals.

What should the administrator configure to help with these issues?

A. C2) Einstein Opportunity Scoring

B.© Einstein Search Personalization

c. So Einstein Lead Scoring
BD. oO Einstein Activity Capture

oO Mark this item for later review.

Review All | Submit Exam.

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Time Remaining: 01:15:31

7 of 65. Universal Containers created a new job posting on the first of

the month. It triggered a process scheduled action that will send a
Chatter post to the department VP in 30 days if the position is still
open and the status is not equal to Interviewing. On the 10th of the
month, an applicant interviews, and the job posting status is updated
to Interviewing.

What will happen to the Chatter post in this situation?

A. oO The pending Chatter post will be canceled.

5. o The pending Chatter post will be sent in 30 days.
c. oO The pending Chatter post will be will be paused.
dD. oO The pending Chatter post will be sent on the 10th of the month.

Salesforce Certified Administrator

Time Remaining: 01:15:34

6 of 65. Users at Cloud Kicks are reporting different options when

updating a custom picklist on the Opportunity object based on the
kind of opportunity.

Where should an administrator update the option in the picklist?

A. oO Record type
6. oO Picklist value sets
e. oO Fields and relationships
BD. oO Related lookup filters

oO Mark this item for later review.

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Time Remaining: 01:15:37

5 of 65. Cloud Kicks has the organization-wide defaults for

Opportunity set to Private.

Which two features should the administrator use to open up access to

opportunity records for sales users working on collaborative deals?
Choose 2 answers
A. Role hierarchy
6. CO Sharing set
c. Oo Profiles
ee ~ | Sharing rules

OO Mark this item for later review.

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Time Remaining: 01:15:43

4 of 65. Universal Containers requires that when an opportunity is

closed won, all other open opportunities on the same account must be
marked as closed lost.

Which automation solution should an administrator use to implement

this request?
A. oO Workflow Rule
6. o Flow Builder
©. oO Outbound Message
a @) Quick Action

OO Mark this item for later review.

 Salesforce Certified Administrator

Time Remaining: 01:15:45

3 of 65. Cloud Kicks is working on a better way to track its product

shipments utilizing Salesforce.

Which field type should an administrator use to capture coordinates?

A. @ Geolocation
B. £2) External lookup
c.©@) Custom address
ae) Geofence

O Mark this item for later review.

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Time Remaining: 01:15:48

2 of 65. An administrator has been asked to change the data type of

an auto number to a text field.

What should the administrator be aware of before changing the field?

A. oO Existing field values will be deleted.
B. o Existing field values will remain unchanged.
, sect oO Existing fleld values will be converted,
D. Oo Existing Auto Number field to Text is prevented.

O Mark this item for later review.

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Time Remaining: 01:16:08

1 of 65. The administrator at Ursa Major Solar has created @ custom

report type and built a report for the sales operations team . However,
none of the users are able to access the report.

Which two options could cause this issue?

Choose 2 answers
A. The user's profile is missing View access.
EB. The report is saved In a private folder
c. Cc) The custam report type is in development.
o.( 1) The org has reached its limit for custom report types.

| Mark this Item for later review.