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On board announcements

EFA Airlines

AIRBUS A320

Dear Cabin Crew:

The voice is the most powerful instrument that the human being has to create
environments and transform perceptions.

You will be the voice of the airlines which you dear students will represent in the future,
call it Avianca, Copa, Latam, Satena, Emirates or the one you wish to choose to enter
thefantastic world of aviation.
This class is a powerful tool that contributes to strengthening its image, captivating the
attention of those who hear them and giving solid support to the security and service
processes onboard aircraft.

This is why I expect a great responsibility from you, not only to read the announcements
but to print to you from your own voice; the warmth and enthusiasm that their future
travelers will expect in all the actions they carry out for the customer.

I am confident in your professionalism and taste for service that translates into impeccable,
warm, and elegant onboard announcements.

GENERAL RECOMMENDATIONS

1. ALWAYS smile, even if the flight is delayed or canceled; the gentle tone of your voice will
help to comfort the spirits of those who listen to you.

2. THROW THE GUM, the sound of chewing in the P / A detracts from class and
professionalism.

3. Increase your situational awareness before reading the on-board announcements, this
helps to decrease mistakes.

4. Take a breath before speaking or you will run out of oxygen.

5. Watch your colleagues (Cabin Crew) doing the demonstration while you read it, so you can
guarantee on-board announcements synchronized with their staging...
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INTERNATIONAL AIRPORTS WITH THEIR CODES

CITY AIRPORT CODE

ARUBA REINA BEATRIZ AUA
BARCELONA EL PRAT BCN

CARACAS SIMON BOLIVAR CCS

CURAZAO HATO CUR

BUENOS AIRES EZEIZA EZE

FORT LAUDERDALE HOLLYWOOD FLL

GUAYAQUIL JOSE JOAQUIN GYE

OLMEDO
LOS ANGELES LOS ANGELES LAX
INTERNATIONAL

LIMA JORGE CHAVEZ LIM

MEXICO BENITO JUAREZ MEX

MIAMI MIAMI MIA

INTERNATIONAL

NEW YORK JHON F. KENNEDY NYC

PANAMÁ TOCUMEN PTY

QUITO MARISCAL SUCRE UIO

SANTO DOMINGO LAS AMERICAS SDQ
SANTIAGO DE CHILE COMODORO ARTURO SCL
MERINO BENITEZ
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BOARDING

Ladies and gentlemen:

Welcome aboard this UDI Airlines flight bound to (with a stopover in )

Assigned seats non-assigned seats

Your seat number is printed on your Due to a change of aircraft / Due to a system
Boarding card. We remind you that seats failure the seat assignment has been cancelled
Assigned with letters A & F belong to a for this flight.
Window seat. Letters C & D to an aisle. Please, choose any seat available.

Please stow your carry-on luggage in the overhead bins and place bottles and luggage carts under the seat in
front of you.
If you need any assistance, contact a crew member.

Boarding

Only with crowded aisles:

Please sit as soon as possible to expedite the boarding process.

Refueling: The aircraft is being refueled; please remain in your seats.

Leave your seatbelt unfastened, do not use lavatories, cell phones or any electronic devices.
We remind you that smoking is forbidden.

Door Closure

The doors have been closed. Please turn off all electronic devices, including tablets and cell phones.
Thank you for complying with the crew instructions referring to the safety of the flight.

WELCOME

1st Flight: It is a pleasure to start the day with you aboard. This is cabin director. On behalf of the
entire crew, I would like to welcome you aboard.

Morning until 11:59: We welcome you aboard this morning. This is cabin director. On behalf of this
crew, I invite you to enjoy this flight.

Afternoon from 12:00 to 19:00: We are pleased to share this afternoon with you. This is cabin
director. On behalf of the entire crew, I hope you enjoy this flight.

19:01 onwards: We are glad to have you aboard on tonight´s flight. This is cabin director. On
behalf of this crew, I give you a warm welcome.

WELCOME

It is (local time) and our flight bound to airport in is departing on time.

The Captain , the first officer , the cabin director and , , the
cabin crew (and our sales representative) will provide you a kind service and a safe flight. Our flight time will
take hours and minutes.
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SAFETY DEMO

Please direct your attention to the demonstration that show the safety features of this aircraft.

Seatbelts

To fasten your seatbelt, insert the metal tab into the buckle and tighten it by pulling the strap. To release it, lift
the top plate of the buckle.

EMERGENCY EXITS

This Airbus A-320 Has eight emergency exits: two doors at the front, four Windows exits over the
wings and two doors at the rear.

In case of an evacuation, floor lighting will guide you to the nearest exit.

Locate the nearest exit, it may be behind you.

OXYGEN MASKS

In case of a loss of air pressure, an oxygen mask will drop from a compartment above
your seat.

Pull the mask towards you and put it over your nose and mouth. Pass the elastic band behind your head,
tighten it by pulling the straps and breathe normally, although the bag does not inflate, oxygen is flowing
to the mask.

Secure your mask first, then, help anyone who requires assistance.

Keep the mask on until a crew member advises you to remove it.

LIFE VEST

A life vest is located in a pouch under your seat.

In case of a water landing, take it out of the bag and put it over head. Pass the strap around your waist
and adjust it at the front.

When leaving the aircraft, inflate the vest by pulling

firmly on the red tabs or blowing into the tubes.
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.
NON-SMOKING

Smoking is forbidden on the entire aircraft. Tampering with, disabling or destroying lavatory smoke
detectors, is prohibited by law.

SAFETY CARD, READING LIGHTS AND CALL BUTTONS

Please read the safety card located in the pocket in front of you.
The passenger service unit has a Reading light and a call button.

LAVATORIES

This aircraft has three lavatories located: one in the front and two at the rear.

BEFORE TAKE OFF

For takeoff, make sure your seat back is fully upright, the tray table stowed, the seat belt fastened, the
window shades open and all electronic devices turned off.

If applies: for your safety, the blankets must be stowed in the seatback pockets or behind your back.

SEAT BELT SIGN

Seatbelt sign on: the cabin crew will begin the onboard service.
The seatbelt sign is on, please stay in your seats with the seatbelts fastened. You may now use the electronic
devices allowed in-flight.

Seatbelt sign off: you may now move around the cabin. We recommend you keep your seatbelt fastened while
you are seated.
You may use the electronic devices allowed in-flight.

TURBULENCE

We are now experiencing some turbulence. Please return to your seats and fasten your seat belts.

If service has to be suspended: Our onboard service (and duty-free sales) will be temporarily
suspended.
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DOCUMENTATION

We will hand out the customs and immigration forms of (country).

Flights to Colombia: Colombian authorities require passengers to fill out the customs forms given at
the check in counter.
For your information today is (date) and this is our flight of UDI Airlines.

Flights to ADZ: San Andres Island authorities require passengers to fill out the entry card.

For your information today is (date), this i sour flight of UDI Airlines, and the ticket number is
printed on your boarding card.

IN-FLIGHT SERVICE

We will now offer you a warm/cold, breakfast/lunch/dinner, can also enjoy our traditional Colombian
coffee and complimentary drinks.
We will gladly assist you.

CLEAN CABIN

We will now pick up the elements used during the flight. Please have bags, cups, and other objects at
hand. Also, put magazines and newspapers in the seatback pockets in front of you.

DESCENT

We are now descending into international airport.

Make sure your seat belt is securely fastened, your carry-on luggage stowed, and all electronic
devicesturned off.

International Flights: It is local time, and the temperature is degrees (C/F).

FINAL APPROACH

For landing make sure your seat back is fully upright, the tray table stowed, the seat belt fastened, the
window shade open and all electronic devices turned off.
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LANDING

EFA Airlines welcomes you to .

For your safety and in compliance with aviation regulations, you should remain seated with your seat belt
fastened. The overhead bins must be closed, and the aisles clear from obstacles until we arrive at the
gate.

Only on international flights: Please have your documents at hand to present them to local authorities.

DISEMBARKING IN REMOTE POSITIONS

The aircraft will be parked in a remote position. A bus will drive you to the luggage claim area. Please wait on
board for the next available bus.

IN CASE OF EMERGENCY

CABIN PREPARATION FOR LAND EVACIATION

ATTENTION ALL PASSENGERS:

The captain has informed us that we have approximately minutes to get ready for an emergency
landing.

Keep calm, take the children out of the cots, place all your hand luggage in the overhead bins, return to
your seat immediately and fasten your seat belt as tightly as possible, bring your seat back to an upright
position, secure your tray table.

WAIT OK

EMERGENCY EXIT LOCATION

All exits are clearly marked. The cabin crew are showing them now. Locate the closest exit and an
alternate one.

Read the safety card for location and operation of the exits that may be used in an evacuation.

WAIT OK

BRACE POSITION

When you hear the command BRACE FOR IMPACT, place your arms on the seatback in front of you
and support your head firmly between them.

If you cannot reach the seatback, bend down and wrap your arms around your legs. You will take this
position only when you hear BRACE FOR IMPACT.

After landing the aircraft may bounce several times. Wait for one or more impacts. Keep the bracing
position until the airplane stops completely, then, follow the crew´s instructions.

WAIT OK

HELPERS (ABP´S)
If there is any crew member, military or paramedic, red cross member, firemen or rescuers, please contact a
crew member now.

WAIT OK
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IF THERE IS TIME AVAILABLE FOR CABIN PREPARATION

Remove pens, jewelry and Sharp objects that may hurt you. Put them in the seat pocket.

If you use glasses or dentures, put them in your pockets or socks. Remove ties and scarves, loosen the neck
of your shirt.

Do not bring any personal belongings when leaving the aircraft.

WAIT OK

CABIN PREPARATION FOR DITCHING

ATTENTION ALL PASSENGERS:

The Captain has informed us that we have approximately minutes to get ready for a ditching.

Keep calm, take the children out of the cots, place all your hand luggage in the overhead bins, return to your
seat immediately and fasten your seatbelt as tightly as possible, bring your seat back to an upright position,
secure your tray table.
WAIT OK

EMERGENCY EXIT LOCATION

All exits are clearly marked. The cabin crew are showing them now. Locate the closest exit and an
alternate one.

Read the safety card for location and operation of the exits that may be used in an evacuation.

WAIT OK

LIFE VEST USE

Take the vest from under your seat and remove the plastic bag. Put it over your head, pass the strap around
your waist and adjust it at the front.

Do not inflate the vest, I´m repeat Do not inflate the vest, until you leave the aircraft.

Once outside, pull down the red tabs or blow into the tubes.

Take your shoes off and put them under the seat in front of you.

WAIT OK

BRACE POSITION

When you hear the command BRACE FOR IMPACT, place your arms on the seatback in front of you
and support your head firmly between them.

If you cannot reach the seatback, bend down and wrap your arms around your legs. You will take this
position only when you hear BRACE FOR IMPACT.

After landing the aircraft may bounce several times. Wait for one or more impacts. Keep the bracing
position until the airplane stops completely, then, follow the crew´s instructions.

WAIT OK
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SLIDE/RAFT A-320

AIRBUS A-320: The doors are equipped with slide/rafts that will be deployed by the crew.

Follow the crew instructions to evacuate.

HELPERS (ABP´S)

If there is any crew member, military or paramedic, red cross member, firemen or rescuers, please contact a
crew member now.

IF THERE IS TIME AVAILABLE FOR CABIN PREPARATION

Remove pens, jewelry and Sharp objects that may hurt you. Put them in the seat pocket.

If you use glasses or dentures, put them in your pockets or socks. Remove ties and scarves, loosen the neck
of your shirt.

Do not bring any personal belongings when leaving the aircraft.

WAIT OK
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COMANDOS DE EVACUACIÓN EN TIERRA Y DITCHING

EQUIPOS DC9 Y AIRBUS A-320

ON GROUND EVACUATION
Unplanned emergencies

While aircraft moves during impact or make strange HEADS DOWN – GRAB YOUR ANKLES
movements

Aircraft stops. REMAIN SEATED

Evacuate x 3 RELEASE SEAT BELTS – COME THIS WAY

HELP AT THE BOTTOM

Last passenger comes out from the aircraft. SOMEONE HERE?

SOMEONE NEEDS HELP?

DITCHING

Aircraft lands (crash) on water HEADS DOWN – GRAB YOUR ANKLES

Aircraft stop on the water. REMAIN SEATED

RELEASE SEAT BELTS – PUT LIFE VEST ON

Evacuate x 3
REMOVE SHOES

COME THIS WAY

INFLATE LIFE VEST

GET AWAY FROM THE AIRCRAFT

SOMEONE HERE?
Last passenger comes out from the aircraft
SOMEONE NEEDS HELP?