“A DESCRIPTIVE CORRELATIONAL STUDY TO ASSESS THE LEVEL OF

EMOTIONAL INTELLIGENCE AND CLINICAL PERFORMANCE

AMONG NURSING STAFFS, WORKING IN THE SPECIALIZED
UNITS OF SELECTED HOSPITALS OF INDORE
IN THE YEAR 2021-22.”

In partial fulfilment of the requirements for the degree of

MASTER OF SCIENCE

IN

MENTAL HEALTH NURSING

By

OLIVYA BENJAMIN

Under the guidance of

MRS VAISHALI TIWARI

Asso. Professor & H.O.D.

Department of Mental Health Nursing

CHOITHRAM COLLEGE OF NURSING

INDORE, MADHYA PRADESH.

MPMSU, JABALPUR

“A DESCRIPTIVE CORRELATIONAL STUDY TO ASSESS THE LEVEL OF

EMOTIONAL INTELLIGENCE AND CLINICAL PERFORMANCE
AMONG NURSING STAFFS, WORKING IN THE SPECIALIZED
 In partial fulfilment of the requirements for the degree of

MASTER OF SCIENCE

IN

MENTAL HEALTH NURSING

By

OLIVYA BENJAMIN

Under the guidance of

MRS VAISHALI TIWARI

Asso. Professor & H.O.D.

Department of Mental Health Nursing

CHOITHRAM COLLEGE OF NURSING

INDORE, MADHYA PRADESH.

MPMSU, JABALPUR

INTERNAL EXAMINER EXTERNAL EXAMINER

DECLARATION BY THE CANDIDATE

 I hereby declare that this dissertation is entitled “A Descriptive Correlational

study to assess the level of Emotional Intelligence and Clinical Performance

among nursing staffs, working in the specialized units of selected hospitals of

Indore in the year 2021-22.” is a bonafide and genuine research work carried out by

me under the guidance of Prof. Mrs Vaishali Tiwari, Asso. Professor, Mental Health

Nursing, Choithram College of Nursing, Indore.

Date

Place: - Indore, M.P. OLIVYA BENJAMIN

CERTIFICATE
 This is to certify that this dissertation entitled “A DESCRIPTIVE

CORRELATIONAL STUDY TO ASSESS THE LEVEL OF EMOTIONAL

INTELLIGENCE AND CLINICAL PERFORMANCE AMONG NURSING

STAFFS, WORKING IN THE SPECIALIZED UNITS OF SELECTED

HOSPITALS OF INDORE IN THE YEAR 2021-22.” Is a bonafide research work

done by Ms Olivya Benjamin in partial fulfilment of the requirement for the degree

of Master of Science in Nursing.

GUIDE: CO- GUIDE

Mrs. Vaishali Tiwari Mr. Anmol Joseph

Asso. Professor Lecturer
Choitram College of Nursing Choithram College of nursing
Indore Indore

CERTIFICATE BY THE GUIDE

 This is to certify that the dissertation entitled “A Descriptive Correlational

study to assess the level of Emotional Intelligence and Clinical Performance

among nursing staffs, working in the specialized units of selected hospitals of

Indore in the year 2021-22.” is a bonafide research work done by Ms. Olivya

Benjamin in partial fulfilment of the requirement for the degree of Master of Science

(N) Mental Health Nursing.

Date Signature of the Guide

Place
Mrs Vaishali Tiwari
Asso. Professor
Mental Health Nursing
Choithram College of Nursing
Indore, M.P.
 ENDORSEMENT BY THE PRINCIPAL/ HEAD OF THE

INSTITUTION

This is to certify that the dissertation entitled “A Descriptive Correlational

study to assess the level of Emotional Intelligence and Clinical Performance

among nursing staffs, working in the specialized units of selected hospitals of

Indore in the year 2021-22.” is a bonafide and genuine research work carried out by

Ms Olivya Benjamin under the guidance of Asso. Prof. Mrs Vaishali Tiwari, Asso.

Professor, Mental Health Nursing, Choithram College of nursing, Indore.

Seal & Signature of the

Principal
Prof. Shreeja Vijayan
Choithram College of Nursing,
Indore, M.P.

Date

Place
 ENDORSEMENT BY THE H.O.D.

This is to certify that the dissertation entitled “A Descriptive Correlational

study to assess the level of Emotional Intelligence and Clinical Performance

among nursing staffs, working in the specialized units of selected hospitals of

Indore in the year 2021-22.” is a bonafide and genuine research work carried out by

Ms. Olivya Benjamin under the guidance of Asso. Prof. Mrs Vaishali Tiwari, Asso.

Professor, Mental Health Nursing, Choithram College of nursing, Indore, M.P.

Seal & Signature of H.O.D.

Mrs Vaishali Tiwari

Asso. Professor & H.O.D.
Mental Health Nursing
Choithram college of Nursing,
Indore, M.P.
Date

Place
 COPYRIGHT

DECLARATION BY THE CANDIDATE

I hereby declare that the MPMSU University, Jabalpur, M.P. shall have the

rights to preserve, use & disseminate this dissertation/thesis in print or electronic

format for the academic/research purpose.

Date Signature of the candidate

Place:- Indore Ms. Olivya Benjamin

© MPMSU University, Jabalpur, M.P.

 ACKNOWLEDGEMENT

Investigation expresses sincere love and thanks to the Lord, for helping

throughout this period of the study and to all those who have co-operated in

completing this Endeavour as a successful reality.

First of all, I offer my humble and sincere thanks Lord My God, as he has

done mighty things this period of study in the form of abundant blessing and grace.

I thank God Almighty for all the grace and blessings he has showered on me

throughout this study.

With gratitude I wish to acknowledge all those who have enabled me to

complete my study successfully.

This study has been undertaken and completed under the inspiring guidance of
Mrs. Vaishali Tiwari , Associate Professor, Choithram College of Nursing, Indore for
her expert, positive and supportive guidance, valuable suggestions, constant
encouragement and inspiring and illuminating guidance to make the work a successful
learning experience.

I express my sincere thanks and appreciation to co- guide Mr. Anmol Joseph,
Lecturer, Choithram College of Nursing, Indore for his guidance, positive hope
throughout the study and timely help.

I express my heartfelt thanks and sincere gratitude to Professor. Shreeja

Vijayan , Principal of Choithram College of Nursing, Indore for their timely
assistance, suggestions and support rendered for the fruitful completion of this study.

I also extend my thanks to Professors, Prof Mrs. Shweta Patnaik, Prof. Mrs
Ancy Varkey, Prof. Sheetal Saxena for direction, motivation and support.
 I also thank Mrs. Kiran Wagh (Librarian), Mrs. Mercy Philip, and office staff
members of Choitram College of Nursing for their timely help and support rendered
for this study.

My sincere thanks to all the experts who helped me to complete this study
successfully.

I would like to warmly thank all the experts who validated the tool of my
study, for their judgement, constructive criticism and enlightening suggestions.

I pay my sincere thanks to Office staff of Choithram College of nursing,

Indore for his constant support.

Felt thanks beyond words to my family. I acknowledge and dedicate this to my

Lord God Jesus who is always beside me and my mother who motivated me to
complete my research. Just knowing in countless ways her prayers were always with
me otherwise it was very difficult for me their encouragement throughout the study
helped me a lot to never give up.

My sincere gratitude goes to all who have directly and indirectly contributed

to conduct this study. Above all with profound joy and deep sense of gratitude, I

thank God Almighty for his divine providence throughout the course of this project

I humbly pay my sincere thanks to the Nursing Superintendent of schools who

provided me permission to conduct research study in their schools and also thanks to

all the participants for being a part of my research study.

I extend my heartfelt thanks to the computer operators, printers, and binders

for their help in the preparation of the study.

Words fail to acknowledge the love, understanding and support of my

classmates and all my well-wishers who stood by my side to make this study a fulfil

one.
 Lastly, I am grateful to all of them who have directly or indirectly helped me

in completion of this study.

Date: Signature of the candidate

Place: Indore, M.P. Ms. Olivya Benjamin

 LIST OF ABBREVIATIONS

Abbreviation Full form

WHO WORLD HEALTH ORGANIZATION

EI Emotional Intelligence

ICU Intensive Care Unit

CP Clinical Performance

NCS Nurse Competence Scale

S Significant

NS Not Significant

MS Most Significant
 ABSTRACT

BACKGROUND OF THE STUDY

Health care is one of the fundamental organizations which requires

emotionally intelligent person. Without emotion the person is unable to make
decision. Nurses are the key person that caters care to individual. While providing
care she should be emotionally stable, confident, understand one’s own emotions and
others too.

Intensive care unit (ICU) nurses cope with a variety of stressors on a daily and
ongoing basis at work, such as conflict, overwork, working shifts, coping with death,
unclear authority levels, and high levels of stress (Aqtam et al., 2023). Developing
emotional intelligence (EI) is one method of handling work-related stress. EI is a
collection of noncognitive aptitudes, efficiencies, and skills that affect nurses’
capacity to effectively manage pressure from the environment and help them get over
work-related stress (Shahin, 2020).

As nurses are the chief contributors in charge of care of individual, so there is

a necessity to create awareness about emotional intelligence among nurses. The study
in the hospital setting reveals that emotions are the dominant factor which directly
affect the patient care. The negative and positive emotion of nurses alter their caring
behaviour towards patient. It’s high time to make nurses familiarized of emotional
intelligence. So, this study is conducted on nursing staff working in selected hospital
to assess the effect of emotional intelligence on their job performance.

OBJECTIVES OF THE STUDY

 To assess the level of Emotional Intelligence among nursing staff working in

specialized units of selected hospitals of Indore.
 To assess the level of Clinical Performance among nursing staff working in
specialized units of selected hospitals of Indore.
 To find out the correlation between level of Emotional Intelligence and
Clinical Performance among nursing staff working in specialized units of
selected hospitals of Indore.
  To find the association of Emotional Intelligence among nursing staff
working in specialized units of selected hospitals with their selected socio-
demographic variables
 To find the association of Clinical Performance among nursing staff working
in specialized units of selected hospitals with their selected socio-demographic
variables.
Hypotheses

 H1 - There is a significant association between level of Emotional Intelligence

and selected socio demographic variables of nursing staff working in
specialized units of hospital.
 H2 - There is significant association between level of Clinical Performance
and selected socio-demographic variables of nursing staff working in
specialized units of hospital.
 H3 - There is significant correlation between level of Emotional Intelligence
score and clinical performance score of nursing staff working in specialized
units of hospital.

In view of explaining the concepts of the study, the investigator has

adopted Hildegard E Peplau’s interpersonal relationships model (1952) to
conceptualize the research.

Hildegard E Peplau’s interpersonal relationships model is based on

psychodynamic nursing, which applies principles of human relations to problems that
arise at all levels of human experience.

The four phases of interpersonal relationship are Orientation phase, Identification

phase, Exploitation phase and Resolution phase. During these phases, the
investigator assumes various roles such as teacher, resource person, counselor, leader,
technical expert & guide.

The review of literature involves the systematic identification, location, scripting and
summary of the written material that contains information on research problems. It
broadens the understanding and gains an insight necessary for the development of
broad conceptual context into which the problem files.
The literature review that was undertaken for conducting the study has been presented
under the following headings-

2.1 Review of literature related to emotional Intelligence among staff nurses.

2.2 Review of literature related to clinical performance among staff nurses.

The study has utilized quantitative research approach. It is an inquiry into

an identified problem, based on testing a theory composed of variables measured with
numbers and analysed by using descriptive or inferential statistics.

The study utilized descriptive correlational research design to assess the level
of Emotional Intelligence and the clinical competence among nursing staff.

Variables are an attribute to which numerical or values are assigned. Two

types of variables are identified in the study.

In the present study dependent variable refers to the level of emotional

intelligence and clinical competence among nursing staff.

It describes the socio-demographic variables. It comprises of 9 items for

obtaining information regarding: - Age, Gender, Religion, Marital Status, Professional
Qualification, Monthly Income Of Family, Type Of Family, Total Working
Experience, Working Area.

The study was conducted at Bhandari hospital, Indore. Well-established hospitals well
known for its treatments.

In this study, accessible population refers to nursing staff working in Bhandari

hospital Indore, and available at the time of data collection. The conclusion of the
research study is based on the data obtained from the accessible population and
statistical inferences were made only to the group from which the sample was
selected.

The sample for this study comprised of 100 nursing staff working in specialized units
of Bhandari hospital, Indore.

Non probability convenient sampling technique was used, in which subject were
selected according to the availability of the sample.
The reliability for application of tool was tested using the Karl Pearson correlation
method. Instrument reliability is the consistency with which it measures the target
attribute. The calculated value was r = 0.93 (P = 0.001) which signifies that the tool is
highly reliable.

The pilot study is a preliminary investigation of the same general character in the
major study, which is designed to acquit the researcher with problems that can be
corrected the structured knowledge questioner was given to each respondent to
answer the questions. The pilot study conducted on 27.08.2023.

The researcher had taken formal permission from the principal and research and
ethical committee of Choithram College of nursing, Indore and individual written
consent was taken from each participant. Then the investigator had proceeded with
data collection to which the investigator selected the sample who were belong to
inclusive sampling criteria according to researcher's judgment. The data collection
period was from 12/03/2025 to 13/03/2025.

Results:

 The majority of the subjects, 45 (45%), were between 26–30 years of age; 25
(25%) were between 31–35 years, 17 (17%) were above 40 years, and 13
(13%) were between 36–40 years.
 The majority of the sample, 65 (65%), were female, while 35 (35%) were
male.
 Regarding religion, 41 (41%) of the subjects were Christian, 34 (34%) were
Hindu, 15 (15%) were Muslim, and the remaining 10 (10%) were Sikh.
 In terms of marital status, 60 (60%) of the subjects were single and 40 (40%)
were married.
 Regarding professional qualifications, 40 (40%) held a B.Sc. in Nursing, 35
(35%) were GNM, 20 (20%) had a Post Basic B.Sc. in Nursing, and 5 (5%)
held an M.Sc. in Nursing.
 For monthly income, 30 (30%) earned between ₹10,000–₹15,000, 25 (25%)
earned either between ₹15,001–₹20,000 or above ₹25,000, and 20 (20%)
earned between ₹20,001–₹25,000.
  The majority of subjects, 63 (63%), belonged to nuclear families, while 37
(37%) belonged to joint families.
 Regarding total work experience, 32 (32%) had 6–10 years of experience, 30
(30%) had 1–5 years, 20 (20%) were freshers, and 18 (18%) had 11–15 years
of experience.
 Concerning working areas, 17 (17%) worked in ICU, 16 (16%) in special
wards, 15 (15%) in surgical wards, 14 (14%) in pediatrics, 12 (12%) in
medical wards, and 10 (10%) each in OBG and operation theatres.
Additionally, 6 (6%) worked in casualty.

Objective I – To assess the level of Emotional Intelligence among nursing

staff working in specialized units of selected hospitals of Indore.

The data presented in the table fulfills the objective, clearly indicates that
majority of 34(34%), staff had moderate emotional intelligence, 28(28%) had high
emotional intelligence, 26(26%) had low emotional intelligence and 12(12%) had
poor emotional intelligence. The mean of emotional intelligence score was 66.39 &
S.D. was found to be 17.33.

Objective II- To assess the level of Clinical Performance among nursing

staff working in specialized units of selected hospitals of Indore.

The data presented in the table fulfills the objective, clearly indicates that
majority of 36(36%), had moderate level of performance, 30(30%) had High level
performance, 24(24%) had low level of performance and 10(10%) had poor level of
performance. The mean of clinical performance score was 56.42 & S.D. was found to
be 14.58.

Objective III - Correlation between level of Emotional Intelligence and

Clinical Performance among nursing staff working in specialized units of
selected hospitals of Indore

Fulfills the objective, In the present study, Karl Pearson’s Correlation Coefficient will
be used as a statistical tool to determine the strength and direction of the relationship
between level of Emotional Intelligence and Clinical Performance among nursing
staff working in specialized units.
Karl Pearson’s Correlation Coefficient (denoted as r) is a widely used parametric test
that measures the degree of linear relationship between two continuous variables. The
value of r ranges from -1 to +1:

In this study karl pearsons coefficient value is r = 0.93, positive correlation is found,
it would suggest that higher levels of Emotional Intelligence are associated with better
Clinical Performance among nursing staff.

The use of Pearson’s correlation is appropriate in this study since both level of
Emotional Intelligence and Clinical Performance are expected to be measured on
continuous or interval/ratio scales, and the data is presumed to be normally
distributed.

CONCLUSION

Thus after the analysis and interpretation of the data, we can conclude that the
hypothesis, H3 - There is significant correlation between level of Emotional
Intelligence and clinical performance of nursing staff working in specialized units of
hospital is being accepted.

The following conclusions were drawn based on the findings of the study.

The data presented in the table fulfills the objective, clearly indicates that
majority of 34(34%), staff had moderate emotional intelligence, 28(28%) had high
emotional intelligence, 26(26%) had low emotional intelligence and 12(12%) had
poor emotional intelligence. The mean of emotional intelligence score was 66.39 &
S.D. was found to be 17.33.

The data presented in the table fulfills the objective, clearly indicates that
majority of 36(36%), had moderate level of performance, 30(30%) had High level
performance, 24(24%) had low level of performance and 10(10%) had poor level of
performance. The mean of clinical performance score was 56.42 & S.D. was found to
be 14.58.

In this study karl pearsons coefficient value is r = 0.93, positive correlation is

found, it would suggest that higher level of Emotional Intelligence are associated with
better Clinical Performance among staff nurses.
 The use of Pearson’s correlation is appropriate in this study since both level of
Emotional Intelligence and Clinical Performance are expected to be measured on
continuous or interval/ratio scales, and the data is presumed to be normally
distributed.

Thus after the analysis and interpretation of the data, we can conclude that the
hypothesis, H3 - There is significant correlation between Emotional Intelligence score
and clinical performance score of nursing staff working in specialized units of
hospital is being accepted.

Key words: EI, CP, NCS, WHO,

 TABLE OF CONTENTS

Chapter CONTENT PAGE

No. NO.
1 INTRODUCTION
 Background of the study
 Need of the study
 Statement of the problem
 Objectives of the study
 Hypothesis
 Operational definitions
 Delimitations
 Conceptual framework
 Outline of the report
2 REIVEW OF LITERATURE
 Literature related to emotional intelligence of
nurses.
 Literature related to relationship between emotional
intelligence and job performance.
3. RESEARCH METHODOLOGY
 Research approach
 Research design
 Variable under study
 Setting of the study
 Population
 Sample and sampling size
 Sampling technique
 Criteria set for sample selection
 Description of the tool
 Reliability of the tool
 Content validity
  Pilot study
 Procedure for data collection
 Plan for data analysis
 Ethical issue and human rights
 Summary
4. DATA ANALYSIS AND INTERPRETATION
 Section I Frequency and percentage distribution of
selected sample characteristics.
 Section II Assess the emotional intelligence and
clinical performance among staff nurses working in
specialized units in selected hospitals.
 Section III To find out the correlation between
emotional intelligence and clinical performance
among staff nurses working in specialized units in
selected hospitals.
 Section IV To analyze the association of emotional
intelligence among staff nurses working in
specialized units in selected hospitals with their
selected socio-demographic variables.
 To analyze the association of clinical performance
among staff nurses working in specialized units in
selected hospitals with their selected socio-
demographic variables.
5. DISCUSSION, SUMMARY, FINDINGS,
CONCLUSION, IMPLICATION AND
RECOMMENDATIONS
 Discussion.
 Summary
 Major findings of the study
 Implications
 Limitations
 Recommendations for further research
  Conclusion
BIBLIOGRAPHY
ANNEXURE