REVIEW OF
LITERATURE
1.1 REVIEW OF LITERATURE MODEL:
In this Chapter, the researcher has made an attempt to study and
understand the concepts of Customer Satisfaction. This attempt includes,
understanding the basic concepts of Customer Satisfaction, analysing
research studies made by earlier researchers in respect of Customer
Satisfaction in online grocery shopping, for this, the researcher has used
various books, research Journals and websites. The detailed list is further
elaborated in the Bibliography. Through this Literature Survey researcher
wants to find out which are the important parameters of Customer
Satisfaction in respect of big basket online services.
Michael D. white and Glipsy Escobar (2018) states that recruitment and
selection have become critically important issues for police department
around the world. This paper high lights seven issues, two in recruitment
and selection and five training, that we believe are critical for finding,
hiring and training effective police officers in the future.
Sonal sisodia and Nimit Chowdhary (2020) It can be inferred that illustration
in recruitment advertisement of service organisation of service
organisation creates tangible representation and challenge the application
to presume the intended significance of the illustrative appeal .
Mir Mohammed Nurul Absar (2020) states that Recruitment and selection is
one the most important functions of human resource management. The
present study aims at exploring differences and similarities between the
public and private sector manufacturing firm of Bangladesh with respect to
recruitment and selection practices, sources of recruitment and selection
devices.
Ongori Henry and Temtime Z (2019) has to investigate the recruitment and
selection practices of SMEs and suggest appropriate strategies on how to
improve human resource management practices to enhance organisational
performance.
Recruitment and selection practices are the key factors to the entry point
of human resource to any organisation which also tends determine the
success and sustainability of SMEs.
French ray and Rumbles sally (2016) says that the important role of
recruitment and selection within the process of leading, managing and
developing people. Recruitment and selection is pivotal in this regard in
certain important respects.
M.Smith, (2018) Selection procedure also should be in application to the
modern techniques The literature says that employers are doing the
traditional method of recruiting rather than the modern technologies.
Ahmad and Schroeder (2018), opined that the first step to ensuring the
success of organizations, is to make sure that employees possess the right
qualities thus; effective recruitment practice reduces labour turnover and
enhances employee morale.
Sangeetha (2020) opined that recruitment process involves the sourcing,
advertising and interviewing of future employees, however the selection
process entails the staffing and training of new employees on the roll of
their new job. Organization needs careful time and consideration to sustain
competitive advantage in developing strategy on recruitment and selection
process.
Marcus (2010) studied the effect of selection process to the performance of
public institutions in Tanzania and revealed that there is direct correlation
between selection process and the performance of public institutions.
Kumari, et. al., (2010), intheir paper entitled “Recruitment and
SelectionProcess: A Case Study of Hindustan Coca-ColaBeverage Pvt. Ltd,
Gangyal, Jammu, India”,indicated that although the company follows awell
defined recruitment policy in most of thecases the company does
compensate theemployees for the expenses incurred by them.It is also
observed that the company has got allthe databases fully computerized
French ray and Rumbles sally (2010) says that the important role of
recruitment and selection within the process of leading, managing and
developing people. Recruitment and selection is pivotal in this regard in
certain important respects
Neeraj (2012) defined selection as the process of picking individuals who
have relevant qualifications to fill jobs in an organization. It is much more
than just choosing the best candidate. “It is an attempt to strike a happy
balance between what the applicant can and wants to do and what the
organization requires”. Selecting the right employees is important for three
main reasons: performance, costs and legal obligations.
Sonal sisodia and Nimit Chowdhary (2012) It can be inferred that illustration
in recruitment advertisement of service organisation creates tangible
representation and challenge the application to presume the intended
significance of the illustrative appeal. Service employers should use visual
communication to initiative relationship with prospective employees.
Mir Mohammed Nurul Absar (2012) states that Recruitment and selection is
one the most important functions of human resource management. The
present study aims at exploring differences and similarities between the
public and private sector manufacturing firm of Bangladesh with respect to
recruitment and selection practices, sources of recruitment and selection
devices.
Ahmed (2013), in the article entitled “Employee Recruitment and
SelectionProcedures of NGOs in Bangladesh: A Study onBRAC” has an
objective to discover therecruitment and selection procedures of
NGOsbased on BRAC. Some recommendations arealso made to improve
the recruitment andselection practices.
Brandao, et.al. (2017) research stated that a growing number of
organizations use new technologies in Human Resource processes.
Adeyemi et.al., (2015) also opined that employees should all be treated fairly
in the recruitment and selection process and be appraised constantly to
ensure that they improve upon their performance.
M.N.Malhotra, (2017) says the importance of recruitment and selection in his
paper by considering both public and private manufacturing firms in
Bangladesh.
Aminchi Daniel, et. al (2014) have presented the recruitment and selection
process of HR in adult educational schools. Here the management of adult
education borno state Nigeria is reviewed. Placement selection and
position of human asset is a significant aspect of company and large
resourcing procedures which distinguish and secure individuals required
for the employees position to endure and succeed.
Bako Y Adebola, et. al. (2017) has proposed the recruitment and selection
process of various effectiveness of employee’s performance. Here the
hospitality based industry in ogun state is reviewed. This examination
analyzes the overall adequacy of placement recruitment strategies on
workers' exhibition in the friendliness business.
Sudhasetti N, and DNM Raju, (2014) has studied the recruitment and
selection process of various industries. Here the cement industry,
electronics and sugar industry data are processed on the studied. Effective
recruitment process rehearses are key parts at the passage purpose of HR
in any association .Efficient placement selection systems bring about
improved hierarchical results.
Thiruvenkatraj TR and Nirmal Kumar R, (2018) has studied the review of
recruitment and placement selection process. Better enrollment and
determination methodologies bring about improved authoritative results.
Enrollment is the way toward looking for forthcoming workers and
invigorating them to go after positions in the association. Determination
might be characterized as the process by which the association browses
among the candidates, those individuals whom they feel would best meet
the activity prerequisite, thinking about current natural condition.
Sneha M, (2014) have reviewed the recruitment and selection process based
on the HR consulting firms. The vital intercessions in enrollment it has
achieved ocean changes in the strategy of enlistment. As a prime
supporter of the ability procurement, HR counseling firms have meant their
significance of this industry. The inspecting procedure utilized for this
examination is helpful arbitrary testing with an example size of 105
respondents.
Kavya S and Bala Koteswari, (2017) has presented the
effectiveness of recruitment process in Milltec machines
industry. The investigation on "Viability of Recruitment and
Selection Process" did at Milltec Machinery Private Ltd
Organization.
Janes O Samwel, (2017) has presented the influence of
recruitment and selection process in manufacturing
companies. Assembling and manufacturing Companies need
skilled and spurred individuals to endure and to keep up
their upper hand. Notwithstanding the money related and
financial emergency, the war of looking for ability, capable
and best representative is still among these organizations.
Alen Azari, (2019) has presented the review analysis of
recruitment and selection process of educational sectors like
teachers. Here this process mainly focusing HR revealing
progress of staff recruitments and studied with various
aspect of development process of HR recruitment process in
educational institute staff. The analysis examines both
theoretical and scientific approaches on HR recruitment.
Ayesha Yaseen (2015) has presented the recruitment and
selection process of educational sectors. Here the higher
education institutions with the placement impact are studied
to recommend for economic growth. SPSS software is used
for data analysis, which utilized the information about
lecturers, other management staff, and internet/online
based data reports.
