Your Universal Credit could be reduced if you do not go to

appointments with your work coach or do what you agreed in

your commitments. We call this a sanction.

How we made this decision

We have used all the information we have about you, including:

your capability for work questionnaire, if you filled one in

information provided by the Health Assessment Advisory

Service following your Work Capability Assessment

any other information that you or your doctor sent us

We use that information to decide whether you would have

difficulty carrying out any of the work-related activities on our list.
This difficulty could be due to a physical or mental condition. A
list of those activities follows.

We only look at the parts relevant to your health condition. In

your case we have looked at:

moving around and climbing steps

standing and sitting
reaching
picking up and moving things with either arm
using your hands
staying conscious without fainting, seizures or blackouts
learning to do new tasks
being aware of hazards
planning, starting and finishing common tasks
coping with changes to your routine
going out on your own
coping with being with people
controlling your behaviour around other people

If you want a copy of your full assessment report, or need more

information, call us on 0800 328 5644.

Tell us about any changes

You must tell us straight away if there is a change in your
circumstances. For example, you need to tell us if you have a
new health condition or your existing health condition gets better
or worse.
Leave a message in your online journal to tell us about changes.

If you give wrong or incomplete information or you do not report

changes straight away you might be paid the wrong amount.
You will have to return any overpayment when told to do so. You
could also be prosecuted or need to pay a financial penalty. If

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we pay you less money than we should we may pay you more
later, including any arrears due.

Yours sincerely,

Universal Credit

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If you disagree with a decision

You can ask us to explain why

You, or someone who has the authority to act for you, can phone
us or use your journal to request a written explanation. You will
need to do this within one month of the date of this letter.

You can also ask us to reconsider a decision

Tell us if you have more information, or if you think we have

overlooked something which might change the decision. Do this
within one month of the date on this letter.

We will look at what you tell us and send you a letter to tell you
what we have decided, and why. We call this letter a Mandatory
Reconsideration Notice.

When you have done this you can appeal

If you disagree with the Mandatory Reconsideration Notice, you

can appeal to a tribunal.

You must wait for the Mandatory Reconsideration Notice before

you start an appeal.

Treating people fairly

We are committed to the Equality Act 2010 and treating people
✁✂✄☎✆✝ ✞✟ ✂✠✡ ✟☛☞ ✌✟✄✍ ✁✎✟☛☞ ☞✏✂✑ ☎✁✒✓ ✑✍✁✄✔✏ ✕✖✗☛✁☎✂☞✆✘ ✟✠

www.gov.uk

Call charges

Calls to 0800 numbers are free from personal mobiles and

landlines.

Why DWP needs personal information and how we treat it

We treat personal information carefully. We may use it for any of

our purposes. To learn more about information rights and how we
use information, please see our DWP Personal Information Charter
at www.gov.uk/dwp/personal-information-charter

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How we make our decision

We look at how your physical and mental health might affect your ability to work.

Based on what you are capable of doing, we decide if you could carry out some type of work.

What we check

The following list gives a summary of what we check for. We only look at the parts relevant to
your health condition.

For a complete guide, go to www.gov.uk ✁✠✡ ✑✍✁✄✔✏ ✁✂ ✄ ☎

✆ ✁ ✆ ✝
✟✄ ☞✏✍ ✕ ✟✄ ✁ ✁✎✂☎✂☞✆ ✑✑✍✑✑✌✍✠☞

✁✠✡✎✟✟ ✟✄ ✍✁☎☞✏✔✁✄✍ ✄✟ ✍✑✑✂✟✠✁☎✑✘✝

Physical health

Moving around and up or down steps

✁ ✞ ✄ ✟ ✄
✍ ☎✟✟ ✁☞ ✏✟✒ ✁✄ ✆✟☛ ✔✁✠ ✌✟ ✍ ✒✂☞✏✟☛☞ ✑✟✌✍✟✠✍✘✑ ✏✍☎ ✓ ✑✂ ✠✂ ✂✔✁✠☞ ✁✂✠ ✟✄ ✍ ✏✁☛✑☞✂✟✠ - for ✠
example, whether you can move 200 metres or more with a mobility aid like a wheelchair.
We might also look at whether you can move up or down 2 steps with a rail to hold on to.
You do not need to be able do these activities without any pain or exhaustion at all we are ✡
checking how you are most of the time if you have a condition that changes. You also do not
✡
need to be able to walk around we are checking whether you could move around a modern
indoor workplace set up for many types of mobility aid.

Standing and sitting

We look at how long you can stand or sit (or both) in one place without someone's help,
significant pain or exhaustion. This includes moving from one place to another and from
✡
standing or sitting. You do not need to be able be completely still we are checking if you
could change position reasonably well from standing or sitting, for example at a work desk.

Reaching

We look at how high you can lift at least one of your arms. For example, reaching above your
head, or putting something in the top pocket of a coat or jacket while you are wearing it. We
are checking for strength, control and how well your joints are working.

Picking up and moving things with either arm

We look at what things you can pick up and move using either arm and with the help of your
upper body. For example, a one-litre carton of liquid, or a large and light object like an empty
cardboard box. We are not checking if you can do other types of activity, for example pouring
from a carton or bending to pick something up.

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Using your hands

We look at what you can do using either hand. For example, using a pen, pencil, keyboard or
mouse. Other examples include pressing a button on a telephone keypad, turning the pages
of a book or picking up a small object like a £1 coin. We are checking whether you can use
things that a work-related task might involve.

Speaking, writing and typing

We look at whether you can speak, write or type simple messages to people in your first
✟ ✟ ✄ ✠ ✄ ✟✄ ✄ ✟ ✟
✁ ✟ ✞
☎✁✠ ☛✁ ✍ ✒ ✂☞✏✟☛☞ ✑✟✌✍✟✠✍✘✑ ✏✍☎ ✝ ✟✄ ✍ ✁✌ ☎✍✓ ✁☎✍✄☞✂✠ ✍✟ ☎✍ ☞✟ ✑✟✌✍☞✏✂✠ ✡✁✠ ✍✄✟☛✑✝

✍✘✄✍ ✔✏✍✔ ✂✠ ✟✄ ✁ ✎✁✑✂✔ ☎✍ ✍☎ ✟ ✔✟✌✌☛✠✂✔✁☞✂✟✠ ✟✠☎✆✝

Hearing and reading

We look at whether you can understand simple messages from people by hearing, lip-
reading, reading large print or using Braille. For example, being told where a fire escape is.
✍✘✄✍ ✔✏✍✔ ✂✠ ✁ ✟ ✟✄ ✁ ✞ ✞
✍✄✆ ✎✁✑✂✔ ☎✍ ✍☎ ✟ ☛✠✡✍✄✑☞✁✠✡✂✠ ✟ ✟✠☎✆✝

Seeing well enough to get around safely

✁ ✟ ✟ ✄
✟✟ ✟ ✟ ✞
✍ ☎✟✟ ✁☞ ✒✏✍☞✏✍✄ ✆✟☛ ✔✁✠ ✑✍✍ ✒✍☎☎ ✍✠✟☛ ✏ ☞✟ ✍☞ ✁✄✟☛✠✡ ✑✁ ✍☎✆ ✒✂☞✏✟☛☞ ✑✟✌✍✟✠✍✘✑ ✏✍☎ ✝

✞✏✂✑ ✂✠✔☎☛✡✍✑ ✒✏✍✠ ✆✟☛✘✄✍ ☛✑✂✠ ☎✁✑✑✍✑✓ ✔✟✠☞✁✔☞ ☎✍✠✑✍✑✓ ✁ ☛✂✡✍ ✡✟ ✟✄ ✁✠✆ ✟☞✏✍✄ ✂✑☛✁☎ ✁✂✡✝

For example, crossing a road safely or finding your way around a place you do not know.

Controlling your bowels or bladder

We look at whether you can control your bladder and bowels or manage your collecting
device (including stoma bags or catheters). We are checking whether losing control means
you need to wash or change your clothes and not how long it might take you to get to a toilet.

Staying conscious without fainting, seizures or blackouts

We look at how often you lose consciousness because of fainting, seizures, or blackouts.
This includes times when you might not be fully unconscious but you have lost some control
over your thoughts and actions. Different physical conditions might cause this, for example
epilepsy, cardiac arrhythmia or hypoglycaemic episodes.

Mental health and learning difficulties

Learning to do new tasks

We look at whether you can learn how to do new tasks. You might learn by reading, listening
or watching. A simple task might involve 1 or 2 parts, for example turning on a TV and using
a remote control. A slightly more difficult task might involve 3 or more parts, for example
using a cash machine to take out money from your bank. We are checking how learning
difficulties or a mental condition like an acquired brain injury or a stroke could affect you in
this area.

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Being aware of hazards

We look at how aware you are of common hazards that could cause harm to people or
✄ ✄ ✠ ✄ ✟
✄✟ ✍✄☞✆✓ ✟✄ ✍ ✁✌ ☎✍ ✒✏✍✠ ✆✟☛✘✄✍ ✎✟✂☎✂✠ ✒ ater or using sharp objects. We are checking if

you can understand when something is or could become dangerous.

Planning, starting and finishing common tasks

We look at how easily you can plan, start and finish common tasks, for example washing and
✡✄✍✑✑✂✠ ✟ ✆✟☛✄✑✍☎ ✝ ✁ ✟
✍✘✄✍ ✔✏✍✔ ✂✠ ✏✟✒ ✁ ✌✍✠☞✁☎ ✔✟✠✡✂☞✂✟✠ ✔✟☛☎✡ ✁ ✍✔☞ ✆✟☛ ✂✠ ☞✏✂✑ ✁✄ ✍✁✝

Coping with changes to your routine

We look at whether you can cope with small changes to your routine. A change you are
expecting might be something like having a meal earlier or later than usual. A change you
are not expecting could be a bus not running on time. We are checking how learning
difficulties or a condition like a brain injury, autistic spectrum disorder, severe anxiety or
psychosis could affect you in this area. This does not include a simple dislike of change that
many people might feel sometimes.

Going out on your own

We look at whether you can leave your home. This could be to go somewhere you already
✁ ✠✟✒ ✟✄ ✑✟✌✍✒✏✍✄✍ ✠✍✒✝ ✁ ✟
✍✘✄✍ ✔✏✍✔ ✂✠ ✒✏✍☞✏✍✄ ✆✟☛ ✠✍✍✡ ✑✟✌✍✟✠✍ ✍☎✑✍ ✒✂☞✏ ✆✟☛ ✡☛✍ ☞✟

learning difficulties or mental conditions like extreme anxiety or agoraphobia.

Coping with being with people

We look at whether you can you meet up with people without feeling anxious or scared. This
✁ ✁ ✟
✟ ✄ ✄
✔✟☛☎✡ ✎✍ ✑✟✌✍✟✠✍ ✆✟☛ ✁☎✄✍✁✡✆ ✠✟✒ ✟✄ ✑✟✌✍✟✠✍ ✠✍✒✝ ✍✘✄✍ ✔✏✍✔ ✂✠ ✒✏✍☞✏✍✄ ✆✟☛ ☎✟✑✍ ✁

✑✂ ✠✂ ✂✔✁✠☞ ✁✌✟☛✠☞ ✟ ✔✟✠ ✂✡✍✠✔✍ ✒✏✍✠ ✆✟☛✘✄✍ ✒✂☞✏ ✍✟ ☎✍✝ ✞✏✂✑ ✡✟✍✑ ✠✟☞ ✂✠✔☎☛✡✍ ✑ hyness or
brief moments of anxiety that many people might feel sometimes.

Controlling your behaviour around other people

We look at whether you ever behave in a way that could upset other people in a workplace,
for example by acting aggressively or inappropriately. This might be due to mental conditions
such as a psychotic illness or a brain injury. We look at how often this happens.

Eating and drinking

We look at whether you can bring food or drink to your mouth and chew and swallow without
✑✟✌✍✟✠✍✘✑ ✏✍☎ ✝ ✄ ✁ ✟
✍✘✄✍ ✠✟☞ ✔✏✍✔ ✂✠ ✟✄ ✁ ✄✄ ✍☞✂☞✍✓ ✎☛☞ ✟✄ ✄
✏✆✑✂✔✁☎ ✁✠✡ ✌✍✠☞✁☎ ✔✟✠✡✂☞✂✟✠✑ ☞✏✁☞

might make this difficult.

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