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Karthik Shankar Viatris

Karthik Shankar is an experienced customer service professional with over 4 years in food service, retail, and events, currently pursuing an MSc in Human Resource Management at Trinity College Dublin. He has a strong commitment to quality and service, demonstrated through roles such as Café Assistant and Customer Service Assistant, where he excelled in communication and operational tasks. Karthik is eager to contribute to McDonald's values by providing a positive customer experience and is available for full-time work with flexible scheduling.

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22 views2 pages

Karthik Shankar Viatris

Karthik Shankar is an experienced customer service professional with over 4 years in food service, retail, and events, currently pursuing an MSc in Human Resource Management at Trinity College Dublin. He has a strong commitment to quality and service, demonstrated through roles such as Café Assistant and Customer Service Assistant, where he excelled in communication and operational tasks. Karthik is eager to contribute to McDonald's values by providing a positive customer experience and is available for full-time work with flexible scheduling.

Uploaded by

shankarramankarthik1998
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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KARTHIK SHANKAR

(+ 353) 089 432 2478 |


shankarramankarthik1998@gmail.com |
LinkedIn

PROFESSIONAL SUMMARY

Energetic and reliable team player with over 4 years of customer-facing experience across
food service, retail, and event environments. Committed to delivering high standards of
quality, service, and cleanliness. Skilled in communication, order preparation, till operations,
and customer care. Currently pursuing an MSc in Human Resource Management at Trinity
College Dublin. Eager to contribute to McDonald's core values of Service, Inclusion,
Integrity, Community, and Family by providing a consistently positive customer experience.

RELEVANT EXPERIENCE

Café Assistant – Family Foods Café, Ahmedabad, India – Nov 2023 to Jul 2024

 Delivered fast and friendly service to customers during busy hours.


 Prepared food and beverages, managed cleanliness of the front counter and dining
area.
 Assisted in order taking, tray assembly, and table clearing to ensure a pleasant dining
experience.

Customer Service Assistant – Gandhi Xerox & Computers, Ahmedabad, India – Sep 2021
to Sep 2023

 Handled customer interactions, ensured product accuracy, and resolved customer


queries promptly.
 Supported daily operations and managed cash handling, invoicing, and order
processing.
 Maintained a clean and organised workspace to enhance the customer experience.

Event Crew – Cognizance Festival, St. Xavier’s College, Ahmedabad – Sep 2019 to Jan
2020

 Supported crowd management, order queues, and customer direction across service
zones.
 Worked collaboratively with food vendors and logistics to ensure smooth event
delivery.
 Ensured cleanliness and safety compliance across the festival venue.

EDUCATION
MSc in Human Resource Management, Trinity College Dublin – Sep 2024 to Present
Postgraduate Diploma in Management (HR), Narayana Business School – Jul 2021 to Jun
2023

Bachelor of Arts in Economics, St. Xavier’s College – Jun 2017 to Sep 2020

KEY SKILLS

 Customer Service & Order Taking


 Team Collaboration & Reliability
 Cleanliness & Food Hygiene Awareness
 POS and Till Operations (Basic)
 Communication & Active Listening
 Fast-Paced Service & Efficiency

TECHNICAL SKILLS

 Microsoft Excel, Word, PowerPoint


 Email & Shift Scheduling Tools
 Digital Ordering Systems (Basic Familiarity)

AVAILABILITY
Available for full-time work with flexibility across morning, evening, and weekend shifts.

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