On the first day, the main topic was preliminary conversations.
Understanding your customer’s background information is best for creating
engagement on day one.
Note: When understanding customer information, look for it through indirect means
rather than "checking the household registration".
The empathy on the first day mainly revolves around eight small factors (name, age,
hobbies, family, work, address, marriage, income) such as family, hobbies,
marriage, and address. Any topic is enough to generate buzz, as long as the
conversation is in-depth and detailed.
(1) If you talk to women, don't just chat. Let the first greeting let women feel
our sincerity and sincerity.
(2) For example, the greeting "My name is [your name], I was born in 1975, I am
divorced, and I have a boy who follows me. In terms of work, I am involved in many
fields, and I currently work in the food planning department of a company."
Customer Feedback: “It feels like you’re introducing yourself on a date” (that’s
where our greetings come in)
Chat in detail
On the first day, you will encounter difficulties, mainly because there is no
topic. The reason why there is no topic is because you are not skilled in chatting.
How to become a skilled chatter:
(1) Find common ground. Common ground can be created from topics in social networks
or conversations.
(2) Search for expanded topics on search websites. For example, when talking about
travel, directly search for other people’s local tourist attractions.
On the second day, evaluate customers, screen customers, improve information,
gently contact customers, and click on products.
After building an emotional foundation from day one, chat with the customer again
when the warm feelings are at their peak. During the period of warm feelings, make
gentle contact with the client.
The purpose is to let customers know that we are doing this, regardless of whether
the customer is interested, so as to evaluate whether the customer will continue to
cultivate.
If interested: Simply explain that this is your own side hustle, then change the
subject and strengthen the relationship.
Not interested: Change the subject and strengthen the relationship.
Quite aggressive: Say no.
Note: When interacting gently with customers, be sure to say "wait a minute",
otherwise customers will feel that they are not respected by us.
Deep chat
On the third day, have a genuine conversation with the customer, interact gently,
and complete the message.
Still retaining your previous inspiration, interact gently with customers and
observe their reactions.
NOTE: Before engaging in light touch, make sure there is already heat in the
conversation and that light touch has occurred in previous conversations,
It can arouse great curiosity among partners.
(If you are not interested but don’t object, change the topic, strengthen the
relationship, and wait for the next opportunity)
(If interested, explain it to her) If you don't understand, ask your supervisor.
(If it offends you, refuse firmly and don’t waste your time)
(feeling, experience, memory, process of experiencing)
In this step, you need to create excitement for your customers and use your
emotional story to create a connection.
(Your emotional and life stories will be very helpful)
Because you want to know that your customers care about you, they will pay
attention to your actions. When you interact with them, they will be curious and
ask questions.
Frequently Asked Questions: Clients don’t want to talk about their emotional
experiences.
At this time, we will indirectly approach the customer to explore.
For example: Me: "Are you married?"
Customer: "Divorced."
Me: "Yes, we are all people who have experienced emotional pain. Can I know more
about your past?"
(If the customer is unwilling to share, we will not be able to achieve the goal of
touching the heart. At this time, we will use the emotional story we build to
stimulate the customer to speak out.)
Me: "Yes, everyone has a psychological past, no matter how long it has been, but
once touched, the pain still exists. I am also a lovelorn person and have
experienced unrequited love. Very good." (The emotional story we built at this time
is Comes in handy)
The fourth day, the three steps of approach, strengthen the relationship, improve
the information, and increase the pressure of approach.
After going through this, there are only people who are not interested but not
opposed.
Still retaining the previous inspiration and interacting with customers gently.
Note: Before reaching out, make sure the conversation is passionate and gentle
during the process.
It can arouse great curiosity among partners.
This is divided into three steps:
(1) There are many orders in my online store today, I have to pay and send the
order to the supplier, we will talk about it later. (Wait a minute or two and then
notify the client that it's done)
During this period, if the customer still has no intention of transferring the
conversation, we will chat for about 10 minutes and then proceed to the second
step:
(2) The store has an order notification. I will place the order first and wait for
me for two minutes. (Then, a minute or two later, let the client know it's done)
If the customer still cannot generate interest, continue chatting for about 10
minutes, then proceed to step three:
(3) (Profit image stimulation) So what? Stores are experiencing a surge in orders.
This is the money I’ve made in the past few days, which has already recouped the
expenses of the previous few days, haha.
Note: If the customer is still unable to generate interest after the above three
steps, it means that the customer's pressure is not high enough. Keep changing the
topic and avoid setting too many goals. Or, if the client agrees, respond by
asking, "Have you, ever done similar work?"
Frequently Asked Questions: If the above methods still don’t arouse your customers’
interest, it’s often easy to ignore emotions and just focus on changing the topic
every day. Customers become indifferent. In this case, be sure to grasp the eight
small and four major factors of the customer, improve the level of personal
interest, and then find the best point to move forward.
(All methods require mental preparation first)
On the fifth day, get closer to modern economics
When the customer cannot be contacted through the above methods
Let’s start by talking about current economic trends and recommendations for
clients. Maintain the same emotional readiness as before and continue using your
usual methods.
NOTE: Before moving forward, make sure to have lively conversations and arouse your
partner's curiosity during the encounter.
Me: There is a new order in my store, let me go and take a look. Wait a moment.
Customer: Oh, then you go to work first.
Me: I'm not busy, I'm just checking the order process in the store. I can't do
anything yet. It doesn't matter if the shipment is delayed.
Customer: Yes.
Me: Yes, (1) Well, you seem to be very free and don’t do any side jobs?
(2) Have you participated in or invested in such similar side businesses before?
Customer: I don’t know, I don’t know what to do. (Understand if the client has been
exposed to this type of investment before. The reason for the delay may be because
the client has done it, knows about it, or has heard about it and is concerned
about the risks. Addressing this will help move forward.)
Me: The current economic situation in Vietnam makes it increasingly difficult to do
business, year by year. You can start an online side hustle.
Customer: I know nothing about the Internet, let alone one.
Me: Just learn if you don’t know. People who don’t know from the beginning can live
without learning. What matters is whether you want to learn or not. If you want to
learn, nothing is impossible.
Customer: I want to learn, but there is no one to guide me, and I don’t know what
direction my online side business should take.
Me: I am involved in many industries, and currently the business entities are just
maintaining a stable level with each other. Therefore, you can also participate in
the same online side business as me. Opening an online store is also very simple
and does not require much time.
(Note: To successfully reach customers, please ensure that you have completed
customer screening in the previous stage. All
