0% found this document useful (0 votes)
6 views2 pages

2nd Day Chat

The document outlines strategies for understanding customer information, emphasizing the importance of building a friendly relationship through sharing personal experiences and daily activities. It suggests using casual conversations to gather insights about the customer's work, family, and hobbies while ensuring mutual sharing to foster trust. Additionally, it advises on how to introduce oneself and discuss investments without overwhelming the customer, maintaining a balance between professionalism and personal connection.

Uploaded by

dadsq930
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as TXT, PDF, TXT or read online on Scribd
0% found this document useful (0 votes)
6 views2 pages

2nd Day Chat

The document outlines strategies for understanding customer information, emphasizing the importance of building a friendly relationship through sharing personal experiences and daily activities. It suggests using casual conversations to gather insights about the customer's work, family, and hobbies while ensuring mutual sharing to foster trust. Additionally, it advises on how to introduce oneself and discuss investments without overwhelming the customer, maintaining a balance between professionalism and personal connection.

Uploaded by

dadsq930
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as TXT, PDF, TXT or read online on Scribd
You are on page 1/ 2

On the second day, our main purpose is to understand the customer's information.

We
need to understand the customer's work, marriage, family situation, hobbies, etc.

We mainly need to understand the customer's basic information by sharing the


itinerary and make basic screening of the customer. Screening is very important. We
must learn to throw away useless customers and not waste our time.

Increase authenticity by sharing daily life. Understand the customer's itinerary,


work information, living habits, etc.
If we want to know any information about the customer, we must learn to understand
it in a sharing way, learn to hide our purpose, and remember that the relationship
between us and the customer is a relationship between friends, which is a process
of mutual sharing.

For example, when we want to understand the customer's work, we need to share with
the customer through chatting. What is our daily work schedule like?

You can tell the customer that I did yoga at home this morning, took a shower and
had breakfast. Did you have breakfast?

I am going to the company now. I will discuss the design concept with the design
team today and check the progress of the order. What plans do you have today?

According to the customer's reply, discuss the content of today's work and ask the
customer what the job is?

And we should learn to judge when the customer has time based on what the customer
shares. When the customer has time, we should learn to talk to the customer and
improve our relationship with the customer.

When understanding the customer's work, decide whether to carefully understand the
customer's position in the industry based on the customer's enthusiasm for chatting

After understanding the customer's work, we can judge whether the customer is worth
chatting based on the customer's work. Is it a wealthy customer?

Of course, we can't work in the company all day. As a wealthy and independent new-
age woman, our life is rich.

Late in the afternoon, you can tell the customer that you have finished a day's
work and now you plan to have a coffee and chat with friends, or do something you
want to do.

Let the customer know that you don't have to work in the office until the end of
the day, because you are the boss and your time is free. After dealing with
important work, you can choose to do whatever you want.

At this time, you can discuss dinner plans with the customer and talk to the
customer about what you want to eat tonight?

When we get home in the evening, usually the client has finished a day's work. This
is the best time for us to chat. We should seize the golden time of chatting in the
evening to talk with the client. We can lay out our character stories, such as
growth or love, and choose the plot you want to lay out according to the client's
situation.

For example, if you want to lay out your growth story, at this time, we can take
the initiative to ask the client, do you have brothers and sisters?
Through the conversation, expand to our childhood stories, lay out your growth
story, and let the client understand your childhood growth and education.

Remember here that before you want to tell the client a story, you must find out
whether the client has time. If the client has no time, you only have time to tell
half of the story, and there is little meaning in doing so.

The whole process of chatting is to let the client understand us through our past
and present through the character story. Only when the client understands us, will
the client trust us. Extend to your own growth experience (growth experience often
determines the character and personality of a person. You can interact with
customers by sharing small stories from your growth experience to bring you closer
to each other.

When we tell our growth story, we also need to interact with customers and let them
share their growth story with us. We not only want customers to understand us, but
we also want to understand customers.

When understanding the customer's family, we mainly understand who the customer
lives with, where they live, whether they have brothers and sisters, and the
situation of the other party's parents (when you know the age of the customer's
parents, you can also pay appropriate attention to the physical health of the
customer's parents)

When understanding the customer's marriage, it is best to understand it from the


side. (If a woman asks about the customer's marriage, it is sometimes easy for the
customer to have a feeling of We want to pursue his feeling)

When we learn about the customer's information, we must also tell the customer
about our basic situation so that the customer can have a basic understanding of
our character.

When the customer talks to us about work and hobbies, we can use work and hobbies
to make a preliminary point.

When you introduce your work, you can say to the customer: I am a fashion designer
with my own fashion design studio. I also invest in real estate, foreign exchange
and collect gold. (Introduce yourself according to the three parties of the
individual, just add foreign exchange at the end, and there is no limit on the type
of work)

When discussing hobbies, you can say: I usually like fitness, watching news,
traveling, swimming, hiking, making various delicacies, investing in foreign
exchange, and attending some business meetings and parties. (Introduce yourself
according to the three parties, just add foreign exchange at the end, no
restrictions on hobbies and interests)

When we discuss investment with customers for the first time, even if customers are
enthusiastic about discussing investment with you, we must remain calm! Even if
customers are very eager to learn, we can only have simple exchanges with
customers, and do not talk to customers about products for more than 5 sentences at
the beginning.
(If customers keep asking about product topics, we can answer customers' questions
point by point, and do not be too aggressive in asking customers to learn more
about cryptocurrency. During the communication process, you can express your views
on cryptocurrency and future trends. Expressing personal opinions can increase
customers' interest in the product.)

You might also like