PR AKASH PATEL
patelsurya2002@gmail.com
+91- 6375109552
www.linkedin.com/in/prakash-
patel-1171bb249
PROFILE SUMMARY
With 4 years of experience in the IT field. I aim to leverage my skills in designing and troubleshooting both
computer hardware and networks, aspiring to work as an IT Professional specializing in Network Security,
Server Management and Cloud Computing.
PERSONAL INFO
WORK EXPERIENCE
Father Name Sanvala Ram Impact Infotech Pvt Ltd. SEP2024 -Present
Mother Name Kanku Devi Working on the post of Desktop Support Engineer L2. I am responsible for managing and maintaining
Date of Birth 01.July.1998 Support for all in-scope services for IT infrastructure, Asset Management, Service Levels (SLA) Management &
Blood Group 0-ve MIS Reporting, Call Management, Documentation / Vendor Management Support, Troubleshooting, Problem
& Incident Management.
Home Address :-
Nosra Ki Dhani, Nosra, Teh-Ahore
Exl service Pvt Ltd Jaipur( Wipro Ltd.(PIPL) AUG2023 -AUG2024
Dist:- Jalore, Pin:-307029
Working on the post of IT Executive at Exl service Pvt Ltd. I am responsible for managing and maintaining
weekly IT resources, monitoring, tracking, and reporting incidents received on a daily basis. Additionally,
I troubleshoot computer hardware & software, Network Design & Maintain, Troubleshooting of LAN &
WAN Network Issues.
LANGUAGE Sai Trading Pvt. Jan2021-Jul2023
Troubleshooting LAN and WAN network issues. LAN network infrastructure Management, C
English | Hindi Computer hardware installation, Troubleshooting computer hardware and software, Printer & scanner
installation, MS Outlook Configuration & Troubleshooting.
SOFT SKILL
TECHNICAL SKILL
Ability to solve problems • Computer Hardware & Software
Decision Making & Critical Thinking • Outlook |Office 365 & MS office
Team Collaboration • Troubleshooting skill, Help Desk Support
Strong personal communication skills • Ticketing Tools- Service Now, Incident & Service request Management, (SLA) Management
• Computer Network- Routing & Switching
• Windows server - 2016,2019- Active Directory, DNS, DHCP
• Cloud computing
• Asset Management
ACHIEVEMENT
ACADEMIC QUALIFICATION
Best performer & Dedication Award
Most Discipline Person Award
Team of the year Award
Participated in sports at both the school GRADUATION 2020 - 2023
& college levels and won prizes Bachelor of Arts in Political science| Jai Narayan Vyas University Jodhpur
The Best office work Award
COURSES & CERTIFICATIONS
RSCIT – (2018)
Cisco certification Cybersecurity Essentials | CISCO Network Academy
COMPTIA N+ Certified Diploma in Network Administration (COMPTIA N+)
AWS Training & Certification Solution Architect Associate
HOBBIES Computer Hardware Certification | COMPTIA A+ certified Course
DECLARATION
Yoga & Exercise
I hereby declare that the facts given above are genuine to the best of my knowledge and belief.
