FIDA ULLAH

IT Support Specialist | IT Infrastructure Manager | IT Executive

Pakistan | +92 330 5280001
fidaullah.se@gmail.com | LinkedIn
Dynamic IT professional with expertise in IT support, infrastructure management, and team leadership. Proven ability to
resolve technical issues, optimize workflows, automate workflows and drive operational efficiencies. Seeking opportunities to
deliver innovative IT solutions and enhance organizational success.

EDUCATION
Kohat University of Science and Technology – Kohat, KPK October 2020 - August 2024
Bachelor of Software Engineering
GPA: 3.14/4.00
Concentrations: Information Technology, Web Application Development, Website Development, Computer
Networking, Objected Oriented Programming, Operating System and Python.
Relevant Coursework: Programming Fundamental; Data Structures & Algorithms, Object Oriented Programming & Design;
Operating System Concepts; Database Management Systems; Web Engineering; Data Communication and Networks

PROFESSIONAL EXPERIENCE
Madina Medical Center; Rawalpindi, PK October 2024 – Continue
IT Support Specialist.
 Maintained 99.9% uptime for IT infrastructure, ensuring seamless operations in a healthcare setting.
 Resolved 95% of technical issues on first contact, minimizing disruptions across departments.
 Implemented advanced security protocols, safeguarding sensitive patient data and ensuring compliance with healthcare
regulations on reducing data breach risks by 30%.
 Optimized system performance with regular diagnostics, updates and hardware upgrades, improving efficiency by 25%.
 Streamlined EMR systems for enhancing data accessibility and decision-making speed.
 Trained 50+ staff members on IT systems and tools, boosting productivity and reducing dependency on external IT services
by 20%.Procured and deployed cost-effective IT equipment, aligning with operational needs and budgets.
 Led procurement and deployment of new IT equipment, ensuring cost-effective solutions that aligned with the center’s
operational needs and budget.
 Monitored network security, preventing breaches and ensuring data confidentiality.
 Collaborated across teams to identify IT gaps and implement the best solutions.

PITB – Regional Plan 9; Rawalpindi, PK April 2024 – September 2024

 Streamlined IT operations for 20+ startups, achieving 99.9% system uptime by proactively resolving technical issues and
ensuring uninterrupted functionality.
 Resolved 50+ critical software bugs, reducing operational downtime by 30% and enhancing overall efficiency across
multiple platforms.
 Optimized IT workflows by documenting and standardizing 30+ technical processes, cutting troubleshooting times by
40% and enabling faster issue resolution.
 Trained and mentored over 20 startup team members on IT best practices and cutting-edge tools, driving a 25%
improvement in project delivery timelines.
 Led cross-functional teams to design and implement excellent IT solutions, achieving a 95% success rate in meeting startup-
specific requirements.
 Monitored and maintained IT infrastructure to ensure compliance with security protocols, mitigating potential risks and
enhancing system reliability.
 Fostered a culture of collaboration, increasing team productivity by 20% and creating an environment conducive to
innovation and growth.
 Introduced automation tools, reducing manual workloads and increasing operational efficiency by 15%.
PITB – National Incubation Center Startup Project; Punjab, PK October 2022 – March 2023
 Co-founded and led a globally-focused cybersecurity startup under the PITB National Incubation Center, funded by the
Ministry of IT & Telecom (MOITT), delivering innovative IT solutions to international clients.
 Generated over $5,000 in revenue within six months by optimizing operations and leveraging an online platform to attract
and retain high-value clients.
 Managed and directed a cross-functional team of 20+ IT and cybersecurity professionals, achieving 100% on-time project
delivery with high-quality service standards.
 Enhanced client IT infrastructure by implementing advanced security systems and safeguarding against cyber threats,
reducing vulnerabilities by 40%.
 Organized and represented the company at 10+ industry webinars and seminars, strengthening professional networks and
boosting brand visibility by 30%.
 Designed and implemented operational strategies, streamlining workflows and ensuring smooth execution of 50+ projects,
leading to a 20% increase in overall efficiency.
 Developed and delivered comprehensive training programs, enhancing team expertise in cybersecurity protocols and IT tools,
resulting in a 25% improvement in service quality.
 Conducted competitive market analysis, identifying growth opportunities and providing services to meet the evolving needs
of international clients.

LEADERSHIP EXPERIENCE
Lakki Learning Forum – Digital Community Manager July 2024 – Continue
 Managed and maintained digital platforms, ensuring consistent performance and resolving technical issues to support
seamless community engagement.
 Designed and implemented IT-driven processes for optimizing online interactions, increasing digital efficiency by 68%.
 Provided technical support for virtual events, ensuring smooth operations by troubleshooting system and platform issues
in real-time.
 Streamlined operations by introducing and managing tools for collaboration, enhancing Community productivity and
workflow efficiency.
 Monitored and analyzed digital metrics to identify areas for improvement, ensuring alignment with organizational goals.

Microsoft learn student ambassador – Campus Lead, KUST University April 2023 – December 2023
 Represented Microsoft on campus, serving as a connection between the company and students, promoting Microsoft
technologies, and driving adoption of its educational resources.
 Organized and hosted 10+ events, engaging 500+ students with Microsoft tools and services, resulting in a 30% increase in
awareness of learning paths and career opportunities.
 Delivered customized presentations on Microsoft products and services to diverse audiences, enhancing understanding and
strengthen interest in cutting-edge technologies.
 Mentored and guided students in navigating the Microsoft Learn platform, empowering them to develop essential skills in
cloud computing, programming, and other key technologies.
 Exhibited exceptional leadership and communication skills, facilitating knowledge transfer, ensuring high levels of student
engagement, and farming a tech-driven campus culture.
 Adopted a client-focused approach by customizing workshops and presentations to align with students’ career aspirations,
achieving a 95% satisfaction rate among participants.

TRAININGS & CERTIFICATIONS

 Microsoft Learn Student Ambassador.
 Build Entrepreneurship Skills Training Bootcamp (RED Internationals)
 E-Entrepreneurships and Startup Showcase.
 CompTIA IT Fundamentals (FC0-U61) (Cert Prep 1: Cert Prep 2: Cert Prep 3).
 Certified Information Security Manager (CISM)
 Information Security Governance.
 Project Management (Agile Foundations).
  Computer Security & Internet Safety.
 IT Service Desk: Service Management.
 Cisco CCNA (200-301) Network Fundamentals and Access.
 Introduction to IT Automation.
 AWS: Disaster Recovery.
 Program Management for IT Professionals.
 Power BI Data Visualization and Dashboard Tips, Tricks, & Techniques.
 SQL: Data Reporting and Analysis.
 Putting ITIL® Into Practice: Applying ITIL® 4 Foundation Concepts.

SKILLS
IT Support and Troubleshooting: Proficient in diagnosing and resolving technical issues across hardware, software, and network
systems, ensuring minimal downtime and seamless operations.
IT Operations Management: Expertise in managing IT infrastructure, optimizing workflows, and ensuring attachments to security
protocols for reliable system performance.
Leadership and Team Coordination: Proven ability to lead cross-functional teams, delegate tasks effectively and promote
collaboration to achieve organizational objectives.
Analytical and Critical Thinking: Skilled in analyzing complex systems, identifying inefficiencies and implementing data-driven
solutions to improve IT workflows and performance.
Time Management and Prioritization: Adept at managing multiple priorities, meeting tight deadlines and delivering high-quality
outcomes in fast-paced environments.
Conflict and Incident Resolution: Experienced in addressing system and team-related challenges, resolving conflicts quickly and
maintaining a productive work environment.
Technical Proficiency: Hands-on experience with IT tools, platforms, and methodologies, including system monitoring, version control
systems and IT support frameworks.
Customer Service Excellence: Focused on providing exceptional support by understanding user needs, ensuring satisfaction and
delivering timely solutions.
Continuous Learning and Adaptability: Committed to staying updated with emerging IT trends, tools and technologies to drive
innovation and maintain competitive expertise.
Effective Communication: Skilled in adapting communication styles to suit diverse audiences, ensuring clarity in interactions with
technical and non-technical stakeholders.
Attention to Detail: Ensuring accuracy and thoroughness in IT tasks and data management.
Data Accuracy: Maintaining precision and reliability in handling and analyzing data.

LANGUAGES
 English, Urdu/Hindi and Pashto

REFERENCES
 Available upon request.