SANDESH RAAVI
Hyderabad, India. Cell # 9866-477-620 Email: Sandeshraavi1980@gmail.com
SUMMARY
• Excellent Communication, Negotiations, Attention to Detail, Problem-Solviong, Active
listening and Prioritization skills
• Project Management Skills: Leading, Planning, Implementation, Time Management, Support,
Training and generating innovative approaches and solutions to recurring tasks or problems.
• Exhibiting strong Organizational, Analytical and Multi-Tasking skills.
• Team player and also work independently on tasks with minimal guidance.
• Understanding the importance of End-User requirements and strictly adapting the required
regulations.
• Worked with Technology and managing Projects (new and upgrades) in Hospitals across the
USA and worked as Administrator: Supporting Projects at High Schools and Universities
strictly following the Company Rules and Regulations.
SKILLS
• Cloud Platforms: AWS, Microsoft Azure Administration & Google Cloud Platform (GCP).
• Operating Systems: Windows Server, Linux (CentOS, Ubuntu), Unix &MacOS
• SQL (Intermediate) – SQL, PL SQL & Oracle.
• Networking – LAN, WAN configuration, troubleshooting and deployments.
• Project Management and Service Management – ITIL Standards.
CERTIFICATIONS
• Microsoft Certified Azure Administrator Associate - 2022
• Microsoft Certified Azure Fundamentals - 2022
• Amazon Web Services Certified Cloud Practitioner - 2022
• ITIL - Foundation Certificate in IT Service Management
• Microsoft Certified Professional in Windows Operating System.
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EDUCATION
• Master of Information Technology – Monash University – Australia 2003
• Bachelor of Computer Applications - M.C.R.P University - India / 2001
WORK EXPERIENCE
Dragon Administrator / Trainer Prime Healthcare Inc - California United States of
America. December 2016 – December 2023
• I was responsible for the successful end-to-end technical implementation, productive use,
support technical issues and training Physicians on how to use Dragon Medical One
application.\
• I used to work closely with Physicians and train physicians on-site.
• Training Doctors on how to use Dragon Application which was integrated with the EMR
systems where patient records, orders and patients’ notes are dictated by the Doctors.
• I was also responsible for user management, managing templates that are used in various
departments, backing up and restoring user profiles.
• Administering Microsoft Windows Servers where the user profiles are processed and
stored securely.
• Documenting all technical issues and training materials whenever there is a new feature
added to the application.
• As a final point of contact person enterprise wide, 24/7 support was provided for all high
priority calls and supporting and resolving issues whenever escalations are made by the
hospital IT support teams making sure patient care is not affected at all time.
Technology Support Officer Department of Education and Communities Sydney,
Australia. April -2009 February 2016
• Administering and maintaining the IT infrastructure used in the High Schools according
to the policies and ITIL practices implemented by the Department of Education and
Communities, New South Wales Australia.
• Technical support includes networks, applications, service desk, desktop support and
systems administration.
• Application Deployments using Symantec & Managing users using Active Directory.
• Backing up and Restoring data & Network troubleshooting and testing.
• Hardware Troubleshooting with Desktops, 3D Printers, Printers, Scanners and Audio-
Visual Equipment’s were the tasks involved on daily basis.
IT Helpdesk Support Officer University of Ballarat - Sydney, Australia. April 2004 -
September.2008
• Involved in resolving issues related to Desktop and laptop systems, Software
Deployments, Hardware troubleshooting,
• Responding to user queries &Preparing Training Manuals.
• Providing Remote Support for Users Issues after business hours.
Re-imaging computers with Microsoft Windows Operating System, Configuring Audio-
Visual Equipment.
• Troubleshooting Network Issues and Managing ServiceDesk Requests using ServiceDesk
System with the Compliance of ITIL (Information Technology Infrastructure Library)
Standards.
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