Chris Long
Roanoke, Virginia, United States
Email: 1chrislong1@gmail.com
LinkedIn: linkedin.com/in/chrislong2021
Portfolio: https://chrislong.weebly.com
Summary
My greatest asset is having an instinctively entrepreneurial mindset. I naturally strive to succeed in every
aspect of my life.
I am a Computer Engineer and a Computer Specialist who is Goal and Detail Oriented, Self-Motivated, with
Strong PC Troubleshooting Skills and Excellent Communication Skills. I am comfortable working with people
at any level in an organization. I provide thoughtful input & suggestions during interactions.
I am a technical, versatile, and dynamic professional that can lead in challenging environments.
• Provides technical support for all users on the network.
• Monitor ticketing system for new issues and problem management.
• Maintain a complete inventory check on all hardware assets.
Experience
IT Support Technician II
PowerSchool
Feb 2017 - Nov 2020 (3 years 10 months)
• Provide technical support for all users on the network.
• Evaluate, configure, and install servers, workstations, network hardware, and software.
• Maintain a complete inventory check on all hardware assets.
• Support existing servers, systems and networks.
• Act as main point of contact for the Districts information systems.
• Provide direct support to users for general software applications and coordinates vendor support to
assist customers in diagnosing and resolving complex technical issues.
• Configures, installs and supports all desktops, laptops, printers, and other network hardware and
software as required.
• Assists in maintaining an accurate inventory of computers and software.
• Consult with technology staff and vendors and escalates issues appropriately for assistance in the
evaluation and recommendation of solutions to solve operational, performance and business problems
related to systems.
• Recommend changes in policies and procedures to take advantage of network software and hardware
capabilities.
• Assist in the analysis, design and delivery of new technology based solutions.
• Ensure systems are effectively prepared for Standards of Learning testing.
• Keep technology areas orderly and secure.
• Maintain up-to-date documentation in assigned areas of responsibility.
• Assist staff with understanding the use and application of more complex system functions.
• Complete all tasks and projects assigned in a reasonable period of time.
• Support the management team with management of assigned projects.
PC Support Technician
Interactive Achievement ( acquired by PowerSchool)
Aug 2015 - Feb 2017 (1 year 7 months)
• Provide technical support for all end users on the network.
• Support the management team with management of assigned projects.
• Assist in the analysis, design and delivery of new technology based solutions.
• Ensure systems are effectively prepared for Standards of Learning testing.
• Keep technology areas orderly and secure.
• Maintain up-to-date documentation in assigned areas of responsibility.
• Assist staff with understanding the use and application of more complex system functions.
• Complete all tasks and projects assigned in a reasonable period of time.
• Support the management team with management of assigned projects.
• Evaluate, configure, and install servers, workstations, network hardware, and software.
• Maintain a complete inventory check on all hardware assets.
• Act as main point of contact for the Districts information systems.
• Configure, install and support District software.
• Provide direct support to users for general software applications and coordinates vendor support to
assist customers in diagnosing and resolving complex technical issues.
• Configure, install and support all desktops, laptops, printers, and other network hardware and
software as required.
• Assist in maintaining an accurate inventory of computers and software.
• Consult with technology staff and vendors and escalates issues appropriately for assistance in the
evaluation and recommendation of solutions to solve operational, performance and business
problems related to systems.
• Recommend changes in policies and procedures to take advantage of network software and
hardware capabilities.
Help Desk Specialist
Carilion Clinic
Oct 2013 - Aug 2015 (1 year 11 months)
• Provides support by responding to calls and emails in a timely manner.
• Troubleshoots each interaction/incident and strives for first contact resolution (FCR) for each issue
while producing a quality work product.
• Accurately documents all contacts in TSG call management software.
• Escalates incidents to the correct team and in a timely manner.
• Assists with “how to” questions in an effort to educate clients while providing support as needed.
• Submits knowledge database entries for review and assists with keeping the knowledge base current.
• Effectively uses all call center technology.
• Displays excellent customer service and teamwork skills.
IT Desktop Support
Liberty Medical LLC
Dec 2009 - Jul 2013 (3 years 8 months)
• Monitor ticketing system Remedy for new issues and problem management.
• Provides technical support for all users in a call center and users in executive offices.
• Configured, installed, troubleshoot servers, workstations, Avaya VOIP phones, hardware, and software.
• Create images with Acronis & GHOST on network and imaged PCs & laptops for new or
replacements.
• Support MS Exchange servers, Active Directory. Added Group Policies to Users & reset passwords.
• Setup, installed, and ran CAT5 & Fiber cables in network closets.
• Created Access database and maintained a complete inventory check on all hardware assets.
Outlook Migration Support Tech (Contractor)
State of North Carolina
Apr 2009 - Oct 2009 (7 months)
• Using email/calendar migrations to Microsoft Exchange, Working with LDAP
• Email client software and applications, Strong ability to troubleshoot PCs
• Strong customer support skills, networking related problems over the phone and via remote
support (LANDesk, Teamviewer)
Software Installer (Contractor)
US Environmental Protection Agency (EPA)
Feb 2009 - Apr 2009 (3 months)
• Installing Software from the Network onto new laptops using desktop remote support
software (Remedy)
• Joining laptop computers & adding to a company Domain, assigning Admin rights to specific Users
• Setting up Users with email using Lotus Notes, and training Users on new laptops
Desktop Support (Contractor)
UNC Health Hospitals
Aug 2008 - Dec 2008 (5 months)
• Imaging PCs using GHOST, installing PC Hardware and Software, Working with trouble
tickets (Bomgar)
• Setting up new Users with using Email client software, remote support & installations
• Using Active Directory to add Computer Names & Users to a company Domain
Peripheral Operator / Desktop Support
Hanover Direct
Aug 2006 - Jun 2008 (1 year 11 months)
• Configuring & Operating Network Printers, Imaging PCs using GHOST
• Using database software to input print jobs for requested catalog orders
• Working with remote support for trouble tickets requested from Users issues
Education
ECPI University
Bachelor's in Computer Information Science, Computer Science
2004 - 2008
CLASS VALEDICTORIAN OF 2008 HIGHEST HONORS – ECPI TECHNICAL
COLLEGE 2008 Bachelor’s of Science Honored Graduate – ECPI TECHNICAL
COLLEGE National Honor Society OF 2008– ECPI TECHNICAL COLLEGE
Honored Graduate (Phoenix Award) – ECPI TECHNICAL COLLEGE
Multiple Director’s & Dean’s List Awards – ECPI TECHNICAL
COLLEGE
ECPI University
Associates in Computer Engineering Technology, Computer Engineering
2004 - 2006
Honored Graduate (Phoenix Award) – ECPI TECHNICAL COLLEGE
Multiple Director’s & Dean’s List Awards – ECPI TECHNICAL COLLEGE
Licenses & Certifications
A+ Certified - CompTIA
Microsoft Desktop Support Technician (MSDST) - Microsoft
Microsoft Office Specialist - Microsoft
Computer Electronics Technician Associate - ECPI University
Fiber Optics Installer - ECPI University
HDI Support Center Analyst - HDI
Skills
Technical Support • Troubleshooting • Software Installation • System Administration • Software
Documentation • A+ Certified • Printers • DNS • VPN • DHCP
