Bhanu Singh

bps_singhus@yahoo.com 201-736-7594

SUMMARY
 Over 20 years of IT experience, for 15+ years managing QA Projects and Programs with expertise in Test
Planning, Strategy creation, Estimation, Budgeting, Resource and Risk management.
 Extensive knowledge of test processes, best practices and managing testing in Agile & Waterfall environments.
 Track record of always using risk-based approach, automation and industry leading tools to shorten testing cycle.
 Leading testing in a cross functional matrix environment; collaborating with PMO, Technology and Business.
 Extensive experience with resource forecasting, planning and managing diverse teams.
 Hiring, managing and developing team members; overseeing their day to day work, mentoring and coaching.
 Working as escalation point for testing related issues; guiding and providing direction as needed.
 Extensive experience working in multi vendor environment and with geo distributed onsite-offshore teams.
 Leading testing across industry sector; Retail, Financial Services, Healthcare, Insurance, Travel and Hospitality.
 Good project and program management skills with knowledge of PMI PMBoK and tools.
 Excellent Communication, Analytical, Problem solving, Negotiation and People management skills.
 Managed testing of multiple large programs related to new product development, package implementation,
merger and acquisition and application modernization and cloud enablement

EDUCATION & CERTIFICATION

 Bachelor of Engineering, VRCE, Nagpur, India, 1997
 Project Management Professional (PMP), PMI

SKILLS
 Test Program Management: Test Strategy,  QA Tools: qTest, Azure DevOps, ALM, QTP, TOSCA, Jira,
Planning, Estimation, Requirement Analysis, Defect Selenium, Jenkins, Load Runner Technology Platform:
Management, Triage Calls, Automation, J2EE, .NET, SOA, Web, Mobile, Data warehousing,
Performance testing, End to End Testing, UAT, Mainframe, AS 400, SAP, Workday, Cloud
Benchmarking, Test Closure, Cost-Benefit  Database: Oracle, DB2, Cassandra, Exadata
Analysis, Reporting, Resource Forecasting and  Operating Systems: Windows, Linux, Mobile
Planning, Budgeting,  PM Tools: MS Project, Rally, MS Office, Visio, Clarity,
 Process/ Methodology: Waterfall, Agile, DevOps, PeopleSoft, Prism, Planview
SEI-CMMI, Lean

PROFESSIONAL EXPERIENCE
Hiscox, Atlanta, GA Nov 2022 –
Present
QE Program Manager
 As a QE manager, I was responsible to manage testing of multiple value streams, lead practice activities and help
reduce defect backlog.
 Managed testing of multiple teams spread across US and India
 Helped define SLA/KPIs to assess vendor performance – reviewed the monthly/quarterly reports to ensure vendor
teams were performing as per expectation
 Worked with QE leads to analyze production defects quarterly – derived action items and best practices to be followed
based on common issue patterns
 Created a Defect forensics dashboard to provide senior leadership a view on outstanding defects, closure rate, critical
defect density and common root causes
 Managed QE scrum board and provided oversight to ongoing improvement and tool update related activities
 Helped create QE roadmap and refine test strategy for the organization

TCS, Atlanta, GA May 2018 – Nov 2022

Integration Program Test Lead – Silicon Valley Bank
 SVB acquired Boston Private in 2021 to increase their private banking business. In this role, I was responsible to lead
testing of multiple projects for Boston Private Integration initiative.
 Created test plans/ strategies and led testing of multiple projects, including a large Salesforce integration.
 Provided oversight to teams performing System Integration and End to End testing.
 Closely worked with business teams to plan and successfully conduct UAT for multiple projects.
  Periodically provided updates to program and leadership team on testing progress, key risks and issues.
Technology platform & Tools
Jira, Sharepoint, Confluence

Test Program Manager – Nationwide

Led testing of a large Guidewire implementation program in Nationwide with over 100 resources.
 Managed testing of multiple large releases for Guidewire implementation (split by products and states)
 Oversaw teams performing System, End to End, UAT and Performance testing.
 Guided teams to increase Automation coverage and explore other tools in areas we had technical challenges.
 Partnered with Nationwide Program and Project managers in Release planning and delivery.
 Periodically provided updates to Nationwide Leadership team on testing progress, key risks and issues.
Technology platform & Tools
Guidewire, Cloud, ALM, TOSCA, Ruby, Sharepoint

QA Program Manager - Delta

I was part of an IT wide initiative to retire old applications, modernize legacy application platforms and datacenters for
enhanced security and cloud enablement (800+ applications).
 Responsibilities included managing testing for multiple infrastructure projects spread across portfolios.
 Managed teams performing Infra Audit, Regression, Performance, Automation and Monitoring testing.
 Led day to day testing activities, test environment setup, test execution, defect management and reporting of daily
progress to senior leadership.
 Managed testing risks and issues – worked with vendor and internal IT teams to expedite resolution.
 Worked with different portfolio teams to complete testing of their applications and successfully cutover to new
platform.
Technology platform & Tools
Linux Servers, App Server, WAS, PaaS, Exadata, Network design, Citrix, Mainframe, LoadRunner, ALM

Consultant, Atlanta, GA May 2014 – Jan 2018

Test Program Manager - Carter’s/ Bank of America/ SITA
Managed multiple testing projects related to E-Commerce & Loyalty program, Product lifecycle management, Order
management, Workday implementation and Baggage management
 Managed teams performing System, Regression, End to End, UAT, Automation and Performance testing.
 Closely worked with PMs and business to create testing estimate, schedule and resource plan for new projects.
 Led testing activities, including test plan creation, test case design, test environment setup, test execution, defect
management, reporting of progress and Sign-off.
 Helped automate Regression suite scenarios and reduce manual execution time by over 25% for SITA.
 Produced reports highlighting testing progress to senior management and key stakeholders.
 Successfully managed testing of multiple projects, including launch of a complex E-Commerce and Loyalty program,
spread across multiple applications and products.
Technology platform & Tools
Workday, Demandware, WMOS, Cloud, Javascript, Web Services, Agile, ALM, UFT, Selenium, Jenkins, Jira

Syntel Inc, Northbrook, IL Jun 2012 – Jul 2013

QA Program Manager - Allstate
Managed multiple testing teams spread across different LoBs; Policy administration, Billing, Claims and Mobility.
 Provided oversight to teams performing End to End, System, Regression, Automation, Data warehouse and mobile
device testing.
 Worked in collaboration with Allstate team to identify and resolve testing related issues (high production defects and
longer cycle time), that helped reduce defect leakage and lower testing cost.
 Worked to implement testing metrics, dashboards, SLAs and process improvement plans.
 Helped implement shift left test approach and model based testing for selected projects.
 Interviewed, hired and inducted test analysts for new project requirements.
Technology platform & Tools
.Net, J2EE, SOA, Data warehouse, Mobile, Waterfall, Agile, QTP, QC, Load Runner, Device Anywhere

Cognizant Technology Solutions, Denver, CO Jan 2008 - Jul 2011

Test Program Manager - Travelport
 Led testing of a large product development program in Agile with complex architecture; consisting of 3 different tracks,
5 development vendors and teams distributed across geographies.
  Managed multiple testing teams spread across different tracks – Scrum testing, Regression, End to End, Automation
and Performance teams.
 Managed test planning, test scenario, test execution, defect management and reporting activities.
 Worked in collaboration with 5 development vendors, client teams and business to deliver the Product.
 Managed Budget, Resource plan, Risks and ongoing reporting for the program to key stakeholders.
 Saved cost by maintaining a lean onsite - offshore ratio (1:7), given the challenges of Agile.
 Worked with Travelport to introduce User Acceptance Testing (UAT) for the program; helped end users in identifying
scenarios and with defect management process.
Technology platform & Tools
.Net, WPF, J2EE, B2B, DB2, Agile methodology, QTP, Test Complete, Coded UI, QC, Load Runner

Capgemini, Pune, India Jan 2007 – Jan 2008

Test Delivery Manager - Discover Cards
 Managed 1 support and 6 testing projects for Discover Cards.
 Provided oversight to ongoing testing activities and helped teams with test planning and estimation.
 Consistently exceeded expectations by always completing testing on, or before time.
 Successfully doubled the team size in 6 months – by hiring, mentoring and coaching new team members.
 Worked on improving operational efficiency and resource utilization – helping reduce testing cost.
 Worked on SLA finalization, new metrics and dashboard reporting.
Technology platform & Tools
Client Server, Mainframe Applications, Waterfall methodology, Winrunner, QC, MS Project

Infosys Technologies Ltd, Middletown, CT Dec 2000 – Dec

2006
Test PM - Allstate
 Managed multiple Automation and System testing teams related to a Policy admin system.
 Ensured the Automation suite ran successfully and the results were analyzed and fixed before weekly production
moves – 30,000 scripts had to run every week.
 Worked on optimizing Automation suite – removed old/ redundant scripts and reduced run time by 20%.
 Worked as liaison between testing, business and development teams to successfully resolve issues.
Technology platform & Tools
Mainframe Applications, Waterfall methodology, Winrunner, QC, MS Project