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Desktop Support Engineer JD

The document outlines a job opening for an IT Customer Service Representative in Pune, requiring a diploma or bachelor's degree in IT and 0-1 years of experience. The role involves managing IT production systems, troubleshooting technical issues, and providing customer support. Key skills include proficiency in Microsoft Windows, knowledge of IT support principles, and excellent communication abilities.

Uploaded by

Shruti Raspayle
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16 views2 pages

Desktop Support Engineer JD

The document outlines a job opening for an IT Customer Service Representative in Pune, requiring a diploma or bachelor's degree in IT and 0-1 years of experience. The role involves managing IT production systems, troubleshooting technical issues, and providing customer support. Key skills include proficiency in Microsoft Windows, knowledge of IT support principles, and excellent communication abilities.

Uploaded by

Shruti Raspayle
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Experience: 0 - 1

Qualification: Graduates only

Location: Pune

Qualifications:

• Diploma/Bachelor’s degree in IT

Job description:

As an IT Customer Service Representative, you will manage the delivery of IT production


systems and services. Your role will involve driving incident, issue, and outage management, as
well as investigation and restoration. You will play a crucial role in ensuring the smooth
operation of IT services and resolving any technical issues that may arise.

Roles & Responsibilities:


- Expected to build knowledge and support the team.
- Participate in problem-solving discussions.
- Assist customers with technical issues and provide solutions.
- Troubleshoot and resolve hardware and software problems.
- Document and track customer issues and resolutions.
- Collaborate with cross-functional teams to resolve complex technical issues.
- Provide excellent customer service and ensure customer satisfaction.
- Stay up-to-date with the latest technology trends and advancements.
- Assist in the development and improvement of IT support processes.

-Troubleshoot and resolve issues with desktops, laptops, printers, and operating systems.

-Install, configure, and maintain hardware, software, and applications.

-Handle basic networking issues (Wi-Fi, VPN, IP configuration).

-Assist with user account setup and email configuration.

-Log tickets in the helpdesk system and document resolutions.


Professional & Technical Skills:
- Must To Have Skills: Proficiency in Microsoft Windows Desktop Management.
- Good To Have Skills: Experience with Customer Service Operations.
- Strong understanding of IT support principles and best practices.
- Knowledge of troubleshooting hardware and software issues, and basics of networking
concepts.
- Familiarity with remote desktop tools and ticketing systems.
- Excellent communication and interpersonal skills.
- Ability to work well in a team and collaborate with cross-functional teams.

Preferred Skills:

• Familiarity with remote desktop tools and Active Directory.

• Basic understanding of antivirus and IT security practices.

• Proven work experience as a Desktop Support Engineer, Technical Support Engineer or


similar role
• Hands-on experience with Windows/Linux/Mac OS environments
• Working knowledge of office automation products and computer peripherals, like
printers and scanners
• Knowledge of network security practices and anti-virus programs
• Ability to perform remote troubleshooting and provide clear instructions
• Excellent problem-solving and multitasking skills
• Customer-oriented attitude

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